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Old 12-01-2010, 01:49 PM   #1
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Exclamation buyer beware GMpartsdirect.com

Just a heads up for anyone looking to buying stock Camaro parts online. GMpartsdirect.com has very poor service. I ordered a part from them and then canceled it a week before it shipped. It shipped anyway. I emailed them 4 times and the only response I got was "your part has shipped". They dont even have a contact phone number. Just a buyer beware.
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Old 12-01-2010, 04:17 PM   #2
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I ordered several parts from them. Got them all in a timely fashion, but only after receiving emails on each item stating part was backordered or cancelled. Their ordering system is very disorganized.
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Old 12-01-2010, 04:19 PM   #3
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One of the guys is on the forums who works for gmpartsdirect I am sure he will straighten this out for you. Remember this is a very busy time of the year and things can get mixed up.
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Old 12-01-2010, 04:26 PM   #4
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i've gotten a bunch of stuff from them. two just this week. i gotta admit, i haven't canceled an order yet but they've given me great service.
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Old 12-01-2010, 08:22 PM   #5
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I like Ron Tonkin Chevy (one of the retailers on this site) for that reason. I've ordered parts from Allen English in the parts department and the service was outstanding. He will talk to you in person and confirm orders and you don't pay until it ships. He has a real phone number, email address, Fax number.etc. and he's a real car guy. He even owns a 2011 SS.
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Old 12-02-2010, 11:27 AM   #6
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Yeah their communications are a bit rough but question for you, was the part you ordered a "special order" item? I ran into this very thing and because it was "special order" I could not cancel it. Which I was aware of from reading their policy. I am assuming it is because once entered into the parts system it is on its way.

They have good prices and timely shipping but the communications method is lacking for sure.
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K

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Old 12-02-2010, 11:48 AM   #7
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I've been ordering rom them for years. Only once was there an issue, and they fixed it right away. If you bother to READ their refund/return/cancellation policies, you'd have found out exactly how they view your issue. It's true, that if you order the part and it's special order, without emailing them first, it's on you and you can't cancel. Even if you order the wrong part. But if they help you and then order the wrong part, they'll fix it.

The philosophy I always have when ordering from them is to research it first, make dang sure of the stuff you need (if still not sure, email them first) and once you're ready to go, order away. I'm lucky I live in SC, and they ship ultra fast. No more than 2 days in most cases if they have it in stock.

It really pays only if you're in need of a bunch of things. If you only need a screw or clip, get it from your local dealer, as shipping/handling can kill you. Always shop around.
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Old 12-02-2010, 11:54 AM   #8
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No issues here. Got my parts as ordered in like 4 days.
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Old 12-02-2010, 01:32 PM   #9
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Quote:
Originally Posted by el ess X View Post
I've been ordering rom them for years. Only once was there an issue, and they fixed it right away. If you bother to READ their refund/return/cancellation policies, you'd have found out exactly how they view your issue. It's true, that if you order the part and it's special order, without emailing them first, it's on you and you can't cancel. Even if you order the wrong part. But if they help you and then order the wrong part, they'll fix it.

The philosophy I always have when ordering from them is to research it first, make dang sure of the stuff you need (if still not sure, email them first) and once you're ready to go, order away. I'm lucky I live in SC, and they ship ultra fast. No more than 2 days in most cases if they have it in stock.

It really pays only if you're in need of a bunch of things. If you only need a screw or clip, get it from your local dealer, as shipping/handling can kill you. Always shop around.
Yea actually I "BOTHERED" to read the policy on returns which was not the issue. From the Time I ordered my part and it shipped I sent four emails to this company none of which I received responses. If your ok with ordering and then receiving your part whenever they bother to ship it then you probably havent had problems with them. All im say is that dont expect to get any sort of customer service from GMpartsdirect. If your a company this size and your too cheap to hire customer service reps then I dont want to do business with you. Who would when theres plenty of competition out there.
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Old 12-02-2010, 01:38 PM   #10
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No issues here. Got my parts as ordered in like 4 days.
God forbid you ever have to get a hold of them.
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Old 12-02-2010, 01:39 PM   #11
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I've never used them. I have only gone through www.chevypartsplus.com and have been happy with them so far.
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Old 12-15-2010, 05:09 PM   #12
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Every time I have ordered from them there has been an issue. And getting a hold of an actual person when there is a problem is a whole nother story.
I could go into details if anyone wants to know.
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Old 12-15-2010, 05:25 PM   #13
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GMParts Direct

I have ordered my gm performance exhaust, mtx subwoofers and my heritage grille thru them. Never no issues always received my product within a few days The prices sure beat going to the dealer and paying their prices
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Old 01-08-2011, 10:00 AM   #14
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I ordered a dash kit for my truck from them. I received a notice the part was backordered and unavailable. I cancelled the order and purchased it from another place. 6 weeks later I'm billed for the kit from GMpartsdirect and it comes in the mail. Now I'm out $700 and have a second kit I don't need. I have to agree, their service is poor. Do not send notice the part is not coming, then ship it anyway.
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Old 01-08-2011, 11:30 AM   #15
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Their shipping and handling charges alone kept me from ordering from them! Absolutely incredible on anything that has some weight especially.
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Old 01-08-2011, 11:53 AM   #16
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Quote:
Originally Posted by Bogey99 View Post
If your a company this size and your too cheap to hire customer service reps then I dont want to do business with you. Who would when theres plenty of competition out there.
A company this size? This is NOT GM selling you the parts. GMpartsdirect.com is a dealership, I can't remember where.
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Old 01-08-2011, 06:08 PM   #17
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Originally Posted by BackinBlackSS/RS View Post
A company this size? This is NOT GM selling you the parts. GMpartsdirect.com is a dealership, I can't remember where.
That's right. It's a dealership. Think it's in Southeast. If memory serves, I think it's part of the Don Flow dealerships, but I could be wrong.
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Old 01-08-2011, 10:52 PM   #18
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i believe they are flow chevrolet
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Old 01-09-2011, 04:58 AM   #19
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I give them two thumbs down as well. First order was a pair of cast iron big block accessory brackets. a pair of z06 c6 rotors a crank sensor and two head gaskets. oh and no packing material. So you can figure out what the head gaskets looked liked when i got them. So after another 3 weeks I got undamaged head gaskets.

One more time I ordered another bbc cast iron accessory bracket. I sent a bunch of emails and the part number they requested the vin because of course I am a stupid idiot since I used to work at GM and couldnt possibly know the part number. So after verifying all that I end up gettig some plastic bike rack piece. After calling flow chevy and getting transfered to the gmpartsdirect guy. I explained to him how I dont mind paying there rediculous shipping fees if they actually check the part and pack it accordingly but holy fvcking sheet batman 2 times and both are a complete fvck up.

So then I have to send the part back to him because of course he doesnt believe me. Even after sending him a picture of the part still wrapped with his sticker on it and my order number name etc.

So yeah been there done that
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Old 01-25-2011, 05:42 PM   #20
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That's right. It's a dealership. Think it's in Southeast. If memory serves, I think it's part of the Don Flow dealerships, but I could be wrong.
It is a dealership in Winston Salem, NC. A fairly large dealership.
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Old 01-26-2011, 07:16 PM   #21
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I would like to everyone for the support over the years and for the kind words.

We (GmPartsDirect.com) sells parts near published dealer cost plus a percentage for a shipping and handling fee on OE GM parts. Our prices are discounted for everyone on the website. We display our total cost, including shipping and handling in the shopping cart, no need to call to request a small discount off retail prices plus an undisclosed shipping cost. We leave no surprise to what charges may be charged on your credit card or PayPal account, what is displayed in the shopping cart is what you will be charged. Compare our delivered price

If you find a lower delivered price at one of our competitors, please email us a screen shot and link to the delivered price and we will try to meet and beat our competitor's delivered price. We do not like being under sold!!!

If at any time you email our customer service team at email address customerservice@GmPartsDirect.com, and do not receive a response within 24 hours Monday - Friday, please email me (at customerservice@GmPartsDirect.com attention Scott T.) or PM me here on the forum so I can supply the correct answer and then find out the reason no one here has answered your email. All emails should be replied to with 24 hours, most emails are responded to with just a very short time, with email being our only correspondences, we want all responses to you in a short time.

If you have any questions, please feel free to email us at customerservice@GmPartsDirect.com.

Thank you,

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Old 01-26-2011, 08:30 PM   #22
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If no one minds, I do have a question. Although I've never purchased any items from this company, I have used another company with a "similar" name.net, that doesn't have a referencing telephone number to speak with a live person, vs. communicating via e-mail.

Is there some underlying business reason, why companies don't post business telephone numbers so that we, the consumer, can actually speak with a live person to discuss any concerns or questions vs. waiting a certain amount of time to receive an electronic response?

Yes, I do agree with doing the research before buying, but it does make me a little apprehensive doing business with a company which communicates, via e-mail only.

As a matter of fact, there is a sponsor on this board which doesn't post their address, so before making a purchase, I e-mailed them asking for additional information and an address. They promptly responded with a good telephone number and working address. Needless to say, I felt very comfortable making a purchase. If you're wondering, the company was "Showstoppers."

I'm not taking a side one way or another with the company in question here, just asking a question.

I do not own a business,, so if someone could possibly educate me on this, I would appreciate it.

Allen K.
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Old 01-27-2011, 06:57 AM   #23
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Originally Posted by Kunihiro View Post
If no one minds, I do have a question. Although I've never purchased any items from this company, I have used another company with a "similar" name.net, that doesn't have a referencing telephone number to speak with a live person, vs. communicating via e-mail.

Is there some underlying business reason, why companies don't post business telephone numbers so that we, the consumer, can actually speak with a live person to discuss any concerns or questions vs. waiting a certain amount of time to receive an electronic response?

Yes, I do agree with doing the research before buying, but it does make me a little apprehensive doing business with a company which communicates, via e-mail only.

As a matter of fact, there is a sponsor on this board which doesn't post their address, so before making a purchase, I e-mailed them asking for additional information and an address. They promptly responded with a good telephone number and working address. Needless to say, I felt very comfortable making a purchase. If you're wondering, the company was "Showstoppers."

I'm not taking a side one way or another with the company in question here, just asking a question.

I do not own a business,, so if someone could possibly educate me on this, I would appreciate it.

Allen K.
Hello Allen,

Thank you for your questions, I can not speak for all businesses, but we (GmPartsDirect.com) only communicate via email, as it has helped us cut our overhead cost, so we have passed these savings along to you. We sell genuine GM parts at our cost, plus a percentage for shipping and handling.

When an email is sent to us, it is answered by a live person here at our facility. I will agree with you, no one wants to wait for an extended amount of time to receive a response to a question. We have hired additional techs to help ensure a timely response is sent to you.

Thank you,

Scott T.
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Old 01-27-2011, 07:15 AM   #24
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And there in lies the problem with business today. Customer Service. That Same person who responds to the e-mail could talk on the phone. It is so frustrating to try and buy something and the only avenue you have is an e-mail. Businesses who only use e-mails think that they can somehow treat customers differently because it is less personal, another problem, and there in no recourse, no upset people.

Everyone say it is to cut cost, BS, it is to increase profits not help customer dont try to sell me that crap. People will buy what they want and spend what they want, they just want to be treated nicely, LISTEN UP, THEY JUST WANT TO BE TREATED NICELY, GET A GOOD PRODUCT, GET WHAT THEY PAID FOR, AND GET IT IN A REASONABLE AMOUNT OF TIME. THAT IS IT. If you can't provide that service the get off the boards, plain and simple.

You want to know how to run a business call Adam's Polishes. Now that is how you run a business, Great customer service. ALWAYS.
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Old 01-27-2011, 07:47 AM   #25
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Please let me clarify my remarks above a little. I have never purchased from GM Parts Direct, thus I have never had a good or bad experience.

My point is to ALL vendors who post on internet boards and sell via this medium. You have to be accessible to your customers. Not everyone who purchases products for their cars are automotive engineers. We are enthusiasts, we like hot rods, we like making our cars pretty, making them fast, making them shiny, making them different and then like showing them off to our friends, not being a show off, well some of us do, LOL

There are some GREAT Vendors on the forum and I have personally purchased thousands of dollars of stuff from the, SHOWSTOPPERS being one of them, I highly recommend them, there are others I would not give you a plud nickel for, why, No access or customer service.

It is like this in my opinion, my humble opinion. This is a hobby, a want not a need. This whole site is a WANT, not NEED, everything to do with it, about it, for it, you name it, it is a WANT.

With that being said, in todays economy, gas prices, stock market condition it just seems to me that if I had a business that was dependent on peoples WANTS, not NEEDS that I would be a little more receptive to the customer, be a litlle more accessable to the customer, be a little more....... what the word............ I guess ACT LIKE YOU WANT OUR MONEY and then treat us NICELY is the best way I can put it.

Let me give you a small example for arguement sake.

There are lets sat 3 Forced Induction companies Maggies, Whipple, and Kenny Bell for this arguement and that is it all about the same price and roduce about the same numbers. One company, lets just use Maggies ( I dont know I dont have none of these I am just using this as an example) has more access more tech lines, get faster results quicker answers, you name it. The other two ( again I am not knocking them because I do not know, just an example) only work Mon. Wed Fri from 8 am till 12:00 noon have 2 people who work there one answers e-mails and one who does shipping.

Who do think people will buy from, no matter how much money they save? Customer Service is FREE and should be the Number #1 Priority of EVERY business. JMHO
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