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Old 08-23-2011, 10:06 AM   #301
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Originally Posted by stieger View Post
I don't know how you paid for the wheels Jkel but it is within 90 days (I'm assuming you bought them around the date you started this thread). You could file with Paypal that it is a defective product and get your money back OR file a charge back claim with your CC company - again for defective product.

I mean it's a dick move; but honestly (and this is just my .02 so take it with a grain of salt) BF Auto and Savini, after having put you, Randy, Em, and who knows who else, through all this shit deserve to get blind sided by a charge back claim.
Well it has been OVER 90 days, remember these wheels have been back 2 times. Plus my car had been in the shop with cams, cutouts etc... during this time. I think this was all part of it making me wait and they knew what was going on.

CC company says that if it is over 90 days then you have a hard time making any claims since they vendor has already been paid in full.


On a suggestion I called Pirelli since it was suggested that the tire could be the issue. Pirelli is located in Georgia and when I called them they said take it to....Guess who?...........BUTLER TIRE, the Pirelli person said Butler is the best in the Southeast.
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Old 08-23-2011, 10:25 AM   #302
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CC company says that if it is over 90 days then you have a hard time making any claims since they vendor has already been paid in full.
A lot depends on the CC company itself. For American Express, you can dispute the charge up to 12 months....... As long as you have the documentation showing you've been trying to resolve the issue with the vendor
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Old 08-23-2011, 10:53 AM   #303
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I would definitely get a written statement from Butler Tire saying that your tires are not the cause. Though you may have already done this and I just missed it somewhere in the thread.

Yes it'd be an uphill battle to get a charge back. But I can tell you, if you start putting pressure on the CC company they will eventually give in and get you your money back.
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Old 08-23-2011, 10:58 AM   #304
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I would definitely get a written statement from Butler Tire saying that your tires are not the cause. Though you may have already done this and I just missed it somewhere in the thread.

Yes it'd be an uphill battle to get a charge back. But I can tell you, if you start putting pressure on the CC company they will eventually give in and get you your money back.
Well in my ignorance when they said that the wheels were not hubcentric and that was the cause then I took that for what it was.

I am talking now with the Butler Tire rep I dealt with to see which way we can go with this. Hopefully they will be interested in helping meeven though I did not buy this set from them.

I'll try to call they CC company back and explain the whole ordeal to them and maybe they will understand, just don't know right now.
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Old 08-23-2011, 11:04 AM   #305
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Just thought this was funny.......it is from the BFXAUTO Webpage concerning Savini Wheels.

The legend begins...Savini Signature Series Forged Wheels. Savini's multi-piece forged wheels are designed for luxury and exotic automobiles. Our Signature Series Forged Wheels, created to offer "custom perfect" fitments and wheel styles, are produced with forged aluminum centers and Hyper Bright anodized inner with chrome or painted outer rims in 19", 20" and 22" sizes. From the innovative thinking that lead to our TPMS sensor-compatible designs to the custom fabricated bolts and quality control processes, Savini Forged Signature Series wheels will set a new standard for wheel craftsmanship and customer satisfaction.
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Old 08-23-2011, 11:13 AM   #306
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A lot depends on the CC company itself. For American Express, you can dispute the charge up to 12 months....... As long as you have the documentation showing you've been trying to resolve the issue with the vendor
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Old 08-23-2011, 02:05 PM   #307
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They don't care, obviously, about any of that. They will be at SEMA, throw a big party and people will not care.

I think it is like Norm suggested that they have 2 different wheels. One for high end CUSTOMERS like ball players, actors etc..... that they ensure are perfect and then they have wheels for these internet businesses that are OK and they pass them off saying they are in tolernace since it is an internet business and the fall out is minimal.

I think if my name was LEBRON I would not be having these issues one bit, since he has all the high paid lawyers to take care of things like this. Unique Autosports put a set of 24" Savini's on a Camaro and they don't vibrate...hmmmmm wonder why? Maybe because he is a NFL PLayer.

I even contacted Unique in Miami about these issues. Of course they are not responding. Maybe they do something different in Miami, who knows.

All I know is these wheels vibrate and the faster you go the worse it gets. Savini and BFXAUTO is banking on that I will just go away, even though it was clearly stated about the vibration concerns.

BFXAUTO wanted me to see if it was a vibration issue before I sent them back the second time. It sounded reasonable so I found a place to have it done. NOW BFXAUTO ( NICK) does not want to re-imburse me the 225.00 I spent having that done, never mind the day off of work, the 3 hours drive, the 2 hours I weaited for them to TRY and balance these wheels and the 3 hour drive back home.

NOW BFXAUTO wants me to prove my claims of vibration, get videos etc... like Randy did. Ok I am going to do that, take a day off of work and take it to a shop and etc......

Like I asked BFXAUTO....What Then? What are they going to do after I get a video? Just like now........give me the run around.

I fully believe that it does not matter what I do to prove what I am saying is true. They will continue to give me the run around on this, trying to just make me give up on this issue and who knows it may work........BUT that is why I made this whole thread....to let EVERYONE know what type a business Savini is, what kind a vendor BFXAUTO is so hopefully no one else will fall into this trap.
It is a pain in the ass going to shop after shop after shop trying to get them to balance and rebalance and test and retest them to the satisfaction of someone else.

To save some of that time I spun the wheels by hand at home on one occasiuon and you know what THAT got me. I still cringe thinking about it. I never blamed it on anyone but myself but it was a result of stupidity and trying to save some money and time.

I made a deal with Nick at Savini when they agreed to remake the worst two wheels after seeing them spin on video from one of the shops and agreed there was a problem. (of course insinuated that I did it) Well there wasn't a flat spot, it was more of an ovaling. The tire shops ALL agreed it wasn't from hitting anything. You don't oblong the whole hoop by hitting something.

Anyway, Nicks concern to me was what if they make me two new wheels and I come back and say that they still vibrate. (I wanted at that point to tell him "Then you guys REALLY suck) But I agreed that we both had to cover our bases and I told him that I'd put them on the shops machine and take video of them as they tested them BEFORE they put them on my car, and if I didn't, then Savini would be obsolved. I accept my failure to do that. (I was on the phone with an important client who had called while they were doing the wheels)The shop told me that those wheels were probably the best Savini had ever made (joking about my ordeal) and said they were MUCH better. The other two were still questionable but 'workable'. So I let it go. Even started a thread to give Savini props after all of Nicks work helping me out and I'd say that the wheels were smooth to be done with it.

So I never asked for any more help and just kept quiet about it. They still had my sensors and I had reconciled within myself to just let it go, but when Emma had her issues I got pissed. They called me and agreed to send my sensors. I agreed to let them send me new ones.

Now John is having the same PITA issue and it REALLY sucks to realize you have to sell your wheels (that you know are ****ed up) at a BIG TIME loss, only to end up with cheaper wheels that are much better.

I tend to be synical and smart ass at times so let me play devils advocate for a moment.

How much sense does it make for Savini to go through all the hassles and problems bringing wheels back and 'helping' us out as much as they have, if they aren't gonna fix them right? Kinda doesn't fit, does it?

Well, like I said before, the guys in the office seem to want to help. And try to help, but they dont' make the wheels. They have to go with what the shop tells them. The answer to that is they just don't make a very good product. So the guys in the office are hand-tied so to speak. I feel bad for Nick and Tu to work for such a shitty company.
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Old 08-23-2011, 06:45 PM   #308
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They will continue to give me the run around on this, trying to just make me give up on this issue and who knows it may work........
NOOOOOOOOOOO! You can't let them get away with this!! This kind of sh1t makes me irate.
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Old 08-24-2011, 11:11 AM   #309
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Got to love the way things work. I e-mailed the person over all sales at Butler Tire since they are supposedly the Tire and Wheel Specialist in the Southeast. Just got an e-mail a day later and they said there is nothing they can do. Won't check the wheels, won't check the tires, won't do a report.

Guess I can scratch them off the list of good vendors. It is really a shame when you need some help on things are you go to the supposed best shop in the southeast and they refuse to help or even re-look at these wheels.
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Old 08-24-2011, 01:02 PM   #310
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Have you tried the NTSB. Hit this on a Safety angle? Just curious
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Old 08-24-2011, 01:25 PM   #311
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I would have the tire shop just do a regular balance NO high speed bullshit balance they charge an extra fee for if that does not work you probably just need to re-build the wheel sometimes they do not align the rear and front hub level and that can cause vibration no matter how good you balance them. But honestly at the end of the day it's not Only Savini its all 3 pc wheels that have this issue it sometimes just works perfect and sometime does not but you would think for the price they charge it should work 100%.
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Old 08-24-2011, 01:35 PM   #312
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Simply put, they all think your full of shit. I went through the same thing til they finally got mine to an acceptable state. I have little doubt that Savini still thinks that I was full of shit. AND Nick rode in a car with my wheels on them. I've had mods on here, members, shops, and family and freinds drive it and easily feel vibration. (even since the remake of two wheels but some say they'd be ok with it now)

They can't deny my paint is falling off. Hell, they dont' even paint them this way anymore.

The only way I was able to prove the wheels were messed up was to get video of them bouncing. There was no denying it then. So they had to make new wheels.

This is an example of a GOOD wheel to Savini. These were 'In Tolerance' for them. And they want me to believe it's normal. All the shops here say hell no. Maybe 20% of that bounce could be good. But Savini sent them back to me this way with the 'Good to go' tag on them. And this was the inside hoop. The outside hoops did the same thing and in defferent spots.

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Old 08-24-2011, 01:40 PM   #313
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I would have the tire shop just do a regular balance NO high speed bullshit balance they charge an extra fee for if that does not work you probably just need to re-build the wheel sometimes they do not align the rear and front hub level and that can cause vibration no matter how good you balance them. But honestly at the end of the day it's not Only Savini its all 3 pc wheels that have this issue it sometimes just works perfect and sometime does not but you would think for the price they charge it should work 100%.
Ok......Follow me here for a second.....Take into consideration I am no tire/wheel expert just an average Joe.

I had the high speed BS balance done, road force balance and a regular balance done all supposedly said they balance. The wheels went back to Savini and they SUPPOSEDLY took the wheels apart checked things tightened the tolerance and sent them back, of course the balanced them but they still vibrate.

I drove my car to work today since it is a different road than I normally tested these wheels on. STILL a vibration exists. I can go right after work and have another company try and balance them but for what good.

If a shop says they balance but when you bolt them on and they vibrate I do agree it is the wheel/tire combination but getting Savini or the vendor (BFXAUTO) to understand that is a difficult task. All I hear is " IN TOLERANCE"

I don't know many people in my area who could actually test these wheels to check the supposed tolerances, so trying to prove this to them seems futile and I think they know that and are playing on the fact that there are no wheel manufactirors in my area, that high end shops don't want to fool with it and that they hope I will just live with it and give up on this.

Problem is that it is really irratating when you drive it and the steering wheel shakes, so how can you ever really "just forget it"
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Old 08-24-2011, 01:40 PM   #314
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I would have the tire shop just do a regular balance NO high speed bullshit balance they charge an extra fee for if that does not work you probably just need to re-build the wheel sometimes they do not align the rear and front hub level and that can cause vibration no matter how good you balance them. But honestly at the end of the day it's not Only Savini its all 3 pc wheels that have this issue it sometimes just works perfect and sometime does not but you would think for the price they charge it should work 100%.


What I have now is fine. But acceptable for a 1200.00 SET of wheels. NOT 1200.00 PER wheel. Admitedly I am ok with the ride for the most part but I still think the vibration may be killing my car. If the steerign wheel constantly shakes back and forth it's not gonna be good long term. I'm just looking for a decent alternative.
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Old 08-24-2011, 02:18 PM   #315
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Well if this is mainly a 3 piece wheel issue in general then I say we ban all three piece wheels.

For the money spent on these wheels they are supposed to be perfect. I have had other VENDORS on here pm me that have 22's on their car in the same sizes as mine and they ride smooth. I have other MEMBERS on her do the same thing.

The issues I have seen are coming from Savini. Maybe other wheel companies are having an issue every now and then with the wheels they are making but you do not see threads like this , WHY? maybe those companies take care of the problem.

I understand that this is a man made product and things can happen, why can't Savini realize this and either just make another set or simply refund my money?

I like the look of these wheels but the vibration issue is killing that everytime I drive it.

You can't get a straight answer from any of them.

I sent an e-mail to them this morning asking what they wanted me to do. I am willing to do whatever they want to do. I'll take it to another shop, I'll make some videos, I'll stand on one leg and whistle Dixie...........My question to them was tell me what you want me to do, I do it and they still vibrate. THEN WHAT?

If I do everything they ask and they still vibrate then at some point you would think they would do the right thing. NOPE>>>>>>

Nick ( BFXAUTO) asked me to take it to a "Good " shop and see if I could get them to balance the wheels since it simply might be a balance issue so I did. ( Although Nick now denies he asked me to do this before they had to be sent back) I spent 225.00 for this service at Butler. Butler tells me that the wheels are not hubcentric, they call Savini and the wheels are sent back.

I get them back and they vibrate after Savini has gone through them and they are now "PERFECT" Nick now refuses to re-imburse me the 225.00 he agreed to in the first place, why else would I go and do this....Oh I know because I am just a nice guy..lol.

I aksed Nick at BFXAUTO for a business address, a business phone number, a license number or anything that identifies himas a business in California.

His response was he is an internet business and our conversation need to be in e-mail form. WTF is that? I have even been offered access at the SEMA show since Savini has a GIANT booth, but all that would happen is that I would go to jail.

I am telling those who read this, when a business will not give you a physical address, a business telephone and only correspond with you via e-mail....RUN FROM THEM. Wish I had.
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Old 08-25-2011, 12:59 PM   #316
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I aksed Nick at BFXAUTO for a business address, a business phone number, a license number or anything that identifies himas a business in California.

His response was he is an internet business and our conversation need to be in e-mail form. WTF is that? I have even been offered access at the SEMA show since Savini has a GIANT booth, but all that would happen is that I would go to jail.

I am telling those who read this, when a business will not give you a physical address, a business telephone and only correspond with you via e-mail....RUN FROM THEM. Wish I had.

Internet business or not, you have rights as the consumer. Venting just here on Camaro5 is one thing, to start putting some pressure on both company's by filing complaints with Cali Division of Consumer Affairs http://www.dca.ca.gov/

The BBB , file online at RipOFf Report http://www.ripoffreport.com/
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Old 08-25-2011, 01:59 PM   #317
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Old 08-25-2011, 02:06 PM   #318
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Internet business or not, you have rights as the consumer. Venting just here on Camaro5 is one thing, to start putting some pressure on both company's by filing complaints with Cali Division of Consumer Affairs http://www.dca.ca.gov/

The BBB , file online at RipOFf Report http://www.ripoffreport.com/
Thanks for the info Kelly, I appreciate it. I guess that is why BFXAUTO will not give me any business info,
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Old 08-25-2011, 04:13 PM   #319
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No such thing as "just an internet business". You still need a Federal Tax ID, Business License in your home state (or state of registration), and you still need a State Sales Tax Permit if you sell anything retail. I have all of those for my LLC, even though I'm 90% internet based.

I really wish Savini would just do the right thing and refund those unhappy customers that they can't seem to provide a perfect product to. All of this drama and heartache simply isn't worth the value they might lose in material costs for a set of wheels. I've had other brands offer refunds instantly when we couldn't get something resolved.

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Old 08-25-2011, 04:36 PM   #320
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No such thing as "just an internet business". You still need a Federal Tax ID, Business License in your home state (or state of registration), and you still need a State Sales Tax Permit if you sell anything retail. I have all of those for my LLC, even though I'm 90% internet based.

I really wish Savini would just do the right thing and refund those unhappy customers that they can't seem to provide a perfect product to. All of this drama and heartache simply isn't worth the value they might lose in material costs for a set of wheels. I've had other brands offer refunds instantly when we couldn't get something resolved.

Tony
I'll do everything in my power to see that anyone I have ANY influence on will never buy Savini and will pass the message along.

I got no problem with my vendor. I was made an offer, I declined and accepted what I had. They aren't a complete loss. I got to look pretty good for a while. Roll pretty good now and can be sold. If you get ahold of or hear of a good set of used 20 inchers or 19 inchers let me know. I'm getting pretty desperate. haha
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Old 08-25-2011, 04:45 PM   #321
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No such thing as "just an internet business". You still need a Federal Tax ID, Business License in your home state (or state of registration), and you still need a State Sales Tax Permit if you sell anything retail. I have all of those for my LLC, even though I'm 90% internet based.

I really wish Savini would just do the right thing and refund those unhappy customers that they can't seem to provide a perfect product to. All of this drama and heartache simply isn't worth the value they might lose in material costs for a set of wheels. I've had other brands offer refunds instantly when we couldn't get something resolved.

Tony
I'm kind of hoping a lot of vendors will stop selling Savini wheels.

I gave up and sold mine on ebay for a $5000 loss. (wheels, tires, sensors)
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Old 08-26-2011, 08:15 AM   #322
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What's BFXAUTO's website? Give me a few hours and I'll get an address.
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Old 08-26-2011, 08:46 AM   #323
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What's BFXAUTO's website? Give me a few hours and I'll get an address.
Here ya go.....

http://www.bfxauto.com/Default.asp

They also go by Bfxautosports as well.
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Old 08-26-2011, 08:47 AM   #324
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BFXautosports.com
BFXauto.com

1023 Lawanda Pl.
Placentia, Ca 92870
Customer Service 714 624 8790

Quick google search for Bfxauto. Scroll down till you see RETURNS. Click on that. Retrieved info from there
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Old 08-26-2011, 09:12 AM   #325
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BFXautosports.com
BFXauto.com

1023 Lawanda Pl.
Placentia, Ca 92870
Customer Service 714 624 8790

Quick google search for Bfxauto. Scroll down till you see RETURNS. Click on that. Retrieved info from there
LINK = http://www.bfxauto.com/returns.asp

It's interesting though, you can't actually get to the returns page through their website. You have to go through google.


EDIT: Jkel, Nick (from BFX Auto) is his full name Nick Quintero? Please get back to me ASAP on this. I think I've got something.
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