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Old 09-08-2011, 01:25 PM   #1
skunk whisperer
 
Drives: 2011 Camaro convertible
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The 2011 Camaro convertible. GM vs. the Oklahoma lemon law.

We are having a horrible time with our convertible & GM refuses to do the right thing…
1. Convertible in the shop in excess of 45 days.
2. Cables from top showing on driver and passenger side above windows. Cable prohibits opening passenger door.
3. Exhaust rattles incessantly
4. Had 2 broken bows on top when we got it.
5. Original top had a hole in it.
6. New top and 2 bows replaced. New top has wear marks in various places – when we got it back, and getting more thread bare each day. Marks were on it the day we got it back.
7. Other Camaro convertible owners state that their wear went through all the way to the rivets and bows.
8. Rubber parts from top falling off/will not stay on.
9. Cannot put tonneu cover on or keep it on over 50 MPH.
10.Windshield cracked when cover slammed closed with motor drive close.
11.The wind noise in it was less than or equal to our past new Camaros. Now the noise level in the car, with the top up is noisy enough to have to yell when you are on the phone. When we first got it, it was very quiet.
12.Large gaps on the side of the top where it meets the body when it is up – you can place your arm into the holes.
13.Spent over 2g lettering the car for our business, decal-deleted, detail company waxing, tinted windshield and windows. GM corporate says they will place us in a new hard top Camaro, but will not pay TTL, re-waxing, re-lettering car, decal deleting or tinting.
14. Our dealer has been incredible. This is not a dealer issue, this is a GM issue.
15.Dealers cannot fix the top in a manner that GM has not put a service bulletin out on. We do not want to bring it back in until they have said bulletin.
16.We do not feel as though die hard, life-long GM fans should be out thousands of dollars for re-lettering, customization and TTL for getting a vehicle that they still claim that they do not know how to fix. Most of our personal and company vehicles are all GM and will all be seen on our upcoming show on Animal Planet. It is a shame that GM refuses ytd to do the right thing with our car.
17. We drive flashy GM's to advertise our business. Our GM's do us no good in the shop for 45 days.
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Old 09-08-2011, 01:34 PM   #2
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Good luck! Stick with it and don't back down. Get a good attorney and you should be fine. I own a used car dealership and I have a bunch of friends that own new car dealerships and I know if you have the right attorney you will win the case. Again GOOD LUCK!!!!
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Old 09-08-2011, 03:42 PM   #3
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Quote:
Originally Posted by skunk whisperer View Post
We are having a horrible time with our convertible & GM refuses to do the right thing…
1. Convertible in the shop in excess of 45 days.
2. Cables from top showing on driver and passenger side above windows. Cable prohibits opening passenger door.
3. Exhaust rattles incessantly
4. Had 2 broken bows on top when we got it.
5. Original top had a hole in it.
6. New top and 2 bows replaced. New top has wear marks in various places – when we got it back, and getting more thread bare each day. Marks were on it the day we got it back.
7. Other Camaro convertible owners state that their wear went through all the way to the rivets and bows.
8. Rubber parts from top falling off/will not stay on.
9. Cannot put tonneu cover on or keep it on over 50 MPH.
10.Windshield cracked when cover slammed closed with motor drive close.
11.The wind noise in it was less than or equal to our past new Camaros. Now the noise level in the car, with the top up is noisy enough to have to yell when you are on the phone. When we first got it, it was very quiet.
12.Large gaps on the side of the top where it meets the body when it is up – you can place your arm into the holes.
13.Spent over 2g lettering the car for our business, decal-deleted, detail company waxing, tinted windshield and windows. GM corporate says they will place us in a new hard top Camaro, but will not pay TTL, re-waxing, re-lettering car, decal deleting or tinting.
14. Our dealer has been incredible. This is not a dealer issue, this is a GM issue.
15.Dealers cannot fix the top in a manner that GM has not put a service bulletin out on. We do not want to bring it back in until they have said bulletin.
16.We do not feel as though die hard, life-long GM fans should be out thousands of dollars for re-lettering, customization and TTL for getting a vehicle that they still claim that they do not know how to fix. Most of our personal and company vehicles are all GM and will all be seen on our upcoming show on Animal Planet. It is a shame that GM refuses ytd to do the right thing with our car.
17. We drive flashy GM's to advertise our business. Our GM's do us no good in the shop for 45 days.

MAJOR BUMMER - I wondered why I hadn't seen you on the road around here. Hope everything works out. Keep us posted.
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Old 09-08-2011, 03:51 PM   #4
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As a business owner, I would eat the $10,000 loss and give you a new car. With the Internet, this will scare away potential customers. It is better to settle. Good luck.
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Old 09-08-2011, 06:50 PM   #5
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Is that a list of have been addressed, or are they yet to be addressed?

Is this a new car you purchased or a used one you bought?

Just curious.
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Old 09-08-2011, 07:46 PM   #6
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Thanks, guys. No, Jim Glover himself drove this one off the showroom floor. It had 50 miles on it. He was quoted saying "this is the finest machine GM has ever made". This is not a dealer issue. The dealer has done nothing but help, but they have others with the same issues. I have been approached by Camaro club convertible owners when I drive it (wife's car- I am not a car guy) and they wanted to share that they were having the same types of issues.

GM said I had to write snail mail to their legal dept. Done.
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Old 09-08-2011, 08:16 PM   #7
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Ambient weather - to clarify your post meaning, are you saying that GM should eat it or our business?

If the dealer offered the money, I do not think we would take it - it is a matter of principal.

Cannot post a picture here I do not think, so I thought that perhaps this facebook link would show a lot of the 2g+ customization that would have to be re-done. The interior was done in Mossy Oak Break up.

https://www.facebook.com/media/set/?...type=1&theater
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Old 09-08-2011, 08:47 PM   #8
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Sorry to hear about your troubles. I hope everything works out the way you want. I am going through some issues that are not being fixed too. I know how you feel brother.
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Old 09-08-2011, 10:16 PM   #9
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Sorry to hear of your many problems, sounds like an attorney may be able to help. Good luck!
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Old 09-08-2011, 11:28 PM   #10
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No, they should give you a new car. I was just estimating their potential loss by fixing and selling it used to someone else.

Your name sounds familiar. Have I seen you on the animal planet?
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Old 09-08-2011, 11:43 PM   #11
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Pics of the damage would help. Gaps that you can fit yoru arm into are NOT a common issue.

That would be the biggest lemon I've ever heard of. are you sure someone didn't damge that car before you bought it?
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Old 09-09-2011, 12:12 AM   #12
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PQ - Will try to post pics ASAP. No - not damaged prior to the existing hole in the roof. Either way, it is the way we got it, new.

Ambient - I have been on Animal Planet a few times and a lot in local and national news including top year videos on youtube and yahoo, keith olberman, Bonnie Hunt, cnn, nbc, cbs... but we have not started airing our series on Animal planet even though we have filmed 2 seasons with 3 new Camaros...
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Old 09-09-2011, 01:12 AM   #13
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Quote:
Originally Posted by skunk whisperer View Post
PQ - Will try to post pics ASAP. No - not damaged prior to the existing hole in the roof. Either way, it is the way we got it, new.

Ambient - I have been on Animal Planet a few times and a lot in local and national news including top year videos on youtube and yahoo, keith olberman, Bonnie Hunt, cnn, nbc, cbs... but we have not started airing our series on Animal planet even though we have filmed 2 seasons with 3 new Camaros...
That explains why your handle looked familair. I just watched you on TV a couple days ago.

I hope everything works out with your car and GM.
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Old 09-09-2011, 07:14 AM   #14
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S.W.,

You should stage a scene where a skunk climbs through the hole in the top of your vert and sprays the interior of your car. The video would go viral. I guess you just need some skunk food and a skunk sans scent glands.

What a great piece of marketing for GM. This might get their attention.
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Old 09-09-2011, 09:02 AM   #15
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I agree that GM should eat the additional costs. They probably are not legally bound to paying for your modifications but the negative publicity would cost them more long term and paying for your decal etc is just a drop in the bucket. They should remember the govt bail out here!
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Old 09-09-2011, 09:03 AM   #16
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I'm very sorry to hear about the issues you're having with your vehicles Skunk. Do you think you could send me your case number so I can look it over? I'd like to see if I can do anything to help. Hopefully we're able to reach a mutually beneficial agreement.

Jeff Morris, Chevrolet Customer Service
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Old 09-09-2011, 10:32 AM   #17
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Instead of using the Lemon Law you could try and get GM to buy it back.

I had a 1999 Silverado that was a POS and GM bought it back from me. I came out of the deal with $1000 in my pocket after all was said and done.

-Funk
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Old 09-09-2011, 11:33 AM   #18
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Mr. Morris - Thank you for the offer, sir. I have been “working with” Tonya Hobson at GM corporate, to no avail. When I asked if the issue could be escalated to GM’s internal dispute resolution group as per Oklahoma lemon law mandates, I was told to write snail mail to their legal department. When I emailed the letter to her to forward to them, she refused. For GM to even suggest that we should take a several thousand dollar hit to get out of this car because GM has no service script for fixing the convertible top is amoral.
If it is a buy-back, lemon law or trade-in, it does not matter to us. In the end, we expect to not be out a penny and also have the 45+ days in the shop remembered in the end.
Driving a Chevy Malibu and paying for a 45g car that drives a ton of business to our door is something else. Via tracking our marketing, 65% of our local business comes from people seeing our flashy GM billboards. Nobody sees it in the shop. The business loss due to down time cannot be measured.
I thank everybody here for their input. After the Camaro club guys approached me, I thought that I should poke around a bit for a reality check. Thank you.
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Old 09-09-2011, 01:08 PM   #19
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Ned,
I've purchased two Camaro's from Glover w/o the issues you are having but I would seriously evaluate what happened during those first 50 miles! The broken bows, holes & cable issues with your top (along with the 45 days in the shop) would make me suspect extremely rough treatment. I don't have a good way of tracing all the service orders generated against your vin # before you received your car, but I would definitely check that out as part of your due diligence.
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Old 09-09-2011, 01:16 PM   #20
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Good luck!
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Old 09-09-2011, 01:42 PM   #21
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I too have bought my car through Jim Glover and can say they are great! I wonder with 50 miles on this car and no one saw anything wrong with it, it had to have been drove this mileage right?
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Old 09-09-2011, 06:28 PM   #22
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08-17-2011, 01:23 PM #1 Richochet83




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Out with Old in with the New
Ok, so after the many visits to the Service Dept. at the dealer (1x for brakeline and spoiler recall, 4x for speaker replacement, 5x for check engine light which they finally figured was the timing belt, 1x for brakes and rotors replacement, 1x for tires replaces, 1x for oil life and tire sensors malfunction)in my 2010 2LT RS that I purchased in May 2009, driving bogus rental cars paid for by GM, lots of profanity coupled with tamtrums at the dealership, a letter to GM, and meetings with the Service Director and Sales Manager, I was able to be compensated with a brand new 2011 2LT RS. The best part about it all was that it was the same color and model as the 2010, but now it has a sunroof (which I always wanted), Chrome wheels, backup sensors, and that tight HUD. Now that I have been driving the 2011 for a few hours I've come to the conclusion that the 2010 that I had was a real P.O.S. I've had to put that car in the shop more times than I have with any other car I've owned in it entirety. The only two good things in my opinion that the 2010 has over the 2011 is that the exhaust was louder and the bumper looked cleaner with the backup sensors. But hey I'm happy I have them. More than that, the dealership gave the full value of the car plus a $3000 rebate. The only part that suck out of all of this is that I just put brand new General G-Max All-season Tires on the 2010 car. But I just chalked that up since they gave me the $3000 rebate they gave me. But anywho, the moral of this story (at least for me) is to never buy a next generation car the first year it comes out.
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Old 09-10-2011, 08:51 AM   #23
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We do not think our convertible was abused. Jim Glover himself was the only person who drove it. We trust and love our dealer.

We now have a meeting next Thursday with the GM rep at the dealer.
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Old 09-13-2011, 12:45 PM   #24
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Maybe a photo op sitting with the top down?
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Old 09-13-2011, 01:19 PM   #25
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Hope they take care of it for you
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