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Old 09-09-2011, 12:33 PM   #18
skunk whisperer
 
Drives: 2011 Camaro convertible
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Mr. Morris - Thank you for the offer, sir. I have been “working with” Tonya Hobson at GM corporate, to no avail. When I asked if the issue could be escalated to GM’s internal dispute resolution group as per Oklahoma lemon law mandates, I was told to write snail mail to their legal department. When I emailed the letter to her to forward to them, she refused. For GM to even suggest that we should take a several thousand dollar hit to get out of this car because GM has no service script for fixing the convertible top is amoral.
If it is a buy-back, lemon law or trade-in, it does not matter to us. In the end, we expect to not be out a penny and also have the 45+ days in the shop remembered in the end.
Driving a Chevy Malibu and paying for a 45g car that drives a ton of business to our door is something else. Via tracking our marketing, 65% of our local business comes from people seeing our flashy GM billboards. Nobody sees it in the shop. The business loss due to down time cannot be measured.
I thank everybody here for their input. After the Camaro club guys approached me, I thought that I should poke around a bit for a reality check. Thank you.
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Old 09-09-2011, 02:08 PM   #19
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Ned,
I've purchased two Camaro's from Glover w/o the issues you are having but I would seriously evaluate what happened during those first 50 miles! The broken bows, holes & cable issues with your top (along with the 45 days in the shop) would make me suspect extremely rough treatment. I don't have a good way of tracing all the service orders generated against your vin # before you received your car, but I would definitely check that out as part of your due diligence.
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Old 09-09-2011, 02:16 PM   #20
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Good luck!
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Old 09-09-2011, 02:42 PM   #21
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I too have bought my car through Jim Glover and can say they are great! I wonder with 50 miles on this car and no one saw anything wrong with it, it had to have been drove this mileage right?
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Old 09-09-2011, 07:28 PM   #22
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08-17-2011, 01:23 PM #1 Richochet83




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Out with Old in with the New
Ok, so after the many visits to the Service Dept. at the dealer (1x for brakeline and spoiler recall, 4x for speaker replacement, 5x for check engine light which they finally figured was the timing belt, 1x for brakes and rotors replacement, 1x for tires replaces, 1x for oil life and tire sensors malfunction)in my 2010 2LT RS that I purchased in May 2009, driving bogus rental cars paid for by GM, lots of profanity coupled with tamtrums at the dealership, a letter to GM, and meetings with the Service Director and Sales Manager, I was able to be compensated with a brand new 2011 2LT RS. The best part about it all was that it was the same color and model as the 2010, but now it has a sunroof (which I always wanted), Chrome wheels, backup sensors, and that tight HUD. Now that I have been driving the 2011 for a few hours I've come to the conclusion that the 2010 that I had was a real P.O.S. I've had to put that car in the shop more times than I have with any other car I've owned in it entirety. The only two good things in my opinion that the 2010 has over the 2011 is that the exhaust was louder and the bumper looked cleaner with the backup sensors. But hey I'm happy I have them. More than that, the dealership gave the full value of the car plus a $3000 rebate. The only part that suck out of all of this is that I just put brand new General G-Max All-season Tires on the 2010 car. But I just chalked that up since they gave me the $3000 rebate they gave me. But anywho, the moral of this story (at least for me) is to never buy a next generation car the first year it comes out.
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Old 09-10-2011, 09:51 AM   #23
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We do not think our convertible was abused. Jim Glover himself was the only person who drove it. We trust and love our dealer.

We now have a meeting next Thursday with the GM rep at the dealer.
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Old 09-13-2011, 01:45 PM   #24
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Maybe a photo op sitting with the top down?
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Old 09-13-2011, 02:19 PM   #25
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Hope they take care of it for you
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Old 09-13-2011, 05:13 PM   #26
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Originally Posted by skunk whisperer View Post
We do not think our convertible was abused. Jim Glover himself was the only person who drove it. We trust and love our dealer.

We now have a meeting next Thursday with the GM rep at the dealer.

Yeah, I've bought from Jim Glover before and they're a good dealership. So is Riverside, we had a lemon issue with them back in '92 with a blazer. This is ridiculous. I hope it turns out alright, keep us posted.
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Old 09-14-2011, 01:36 AM   #27
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steveintulsa - photo op?! It will be showcased on my Animal Planet show! It will also be front and center on our upcoming website makeover, if I do not trade in one of our many Chevys or the Camaro for a Ford Raptor truck, just to make a small, insignificant point about it.
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Old 09-14-2011, 01:57 AM   #28
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Ark5thgengirl - Riverside's manager is now at Glover. Riverside built me a super-custom 2005 1500HD quad cab with all the toys Chevy pickup VIA EMAIL when I was in Afghanistan -MY dream vehicle. When their manager left, we followed him to Glover and have been there since then.

We do not care to switch to Ford or out of the vert but if they cannot fix it, they cannot fix it. Does anybody stand behind their products and do the right thing for the client anymore these days?

Update on Thursday or Friday after the GM rep looks at it.
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Old 09-14-2011, 10:39 AM   #29
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Ive only had top issues, but I agree GM needs to step up and fix these issues. My dealership is doing a good job, and takes care of me each time I go in, I get a vehicle, the service manager is very accommodating.
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Old 09-14-2011, 12:32 PM   #30
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steveintulsa - photo op?! It will be showcased on my Animal Planet show! It will also be front and center on our upcoming website makeover, if I do not trade in one of our many Chevys or the Camaro for a Ford Raptor truck, just to make a small, insignificant point about it.
I should have made my post a little more clear - I meant somebody used your car for a photo op with somebody else sitting on the top bows. Just such a nice place to plant your butt ;-( Just my opinion
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Old 09-14-2011, 12:42 PM   #31
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Hope they get you fixed up soon...A new car with your mods transfered to it would be what they should do......
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Old 09-16-2011, 02:06 AM   #32
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As of all day Thursday without the camaro convertible because the local gm rep wanted to look at it, they have NO fixes for anything other than perhaps the cables dropping into the windows from the top.

The GM rep has never talked to me yet, but, had the spine to ask the dealer manager to tell me they have no intention of paying for mods, TTL and our losses to get into a different Camaro via a "buy back".

GM - you insist on being better than your clients?! That is arrogant and condecending. You took your handout and decide to stiff your true fans?

How can GM upper crust sleep at night?

GM - we will NOT go away. Put on your seatbelt.

Bruha
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Old 09-16-2011, 03:29 PM   #33
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Instead of using the Lemon Law you could try and get GM to buy it back.

I had a 1999 Silverado that was a POS and GM bought it back from me. I came out of the deal with $1000 in my pocket after all was said and done.

-Funk

You guys know what's REALLY bizarre here? The guy with the Synergy Green Coupe with the stone chips on the front bumper that GM seemingly can't match the paint for on a respray is offered a new Camaro and this fellow has a laundry list of hair-raising issues that give the impression as though his convertible was built with spare parts laying around the factory floor and GM, thus far, seemingly won't address with this customer. Frankly, something doesn't seem right. That's a BOATLOAD of problems!

I'd be interested to see some pics of the wire on the passenger side roof that prevents the door from being opened. The tonneau cover assembly (bolts) - I can easily imagine these weren't even installed. These really should be installed while the car is still on the line - ESPECIALLY if it's a 2LT OR 2SS as they COME with the tonneau cover. Let's see some PICS!
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Old 09-16-2011, 06:43 PM   #34
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Just askin, but have you considered how you would deal with an irate customer who is threatening legal action in spite of your best efforts to resolve your concerns?

So your business is out $2k for graphics. With all due respect, that was your choice to have put it on a new car in its first model year. From an objective standpoint was it really an essential choice where there was no alternative?

I think it is reasonable to expect GM to take responsibility for the problems with their product, but I also think you need to consider that the choice of this particular car for your business was your choice. There is risk that a new first year model convertible could have problems, and that is not beyond the realm of reasonable expectations. The choice to take that risk was yours. And if you're going into this fight threatening legal action, then GM is going to stick to the limits of their legal obligation and no reasonable person would expect GM to take responsibility for your choices of customization of the vehicle.

Maybe you can mitigate some of your expenses if you replace your Camaro with another Camaro by having GM use your existing doors which should get you the biggest piece of your graphics expenses.

Have you considered an SSR? Probably more room for carrying traps...
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