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Old 04-08-2009, 12:01 AM   #1
KK2010SS
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Question Order pulled today but is it okay??? Advice please

Hey everyone! This should be a great day for me but I am very nervous. The dealer called today and said my order was accepted by GM. I had one other car in front of me, but it was a CGM. However my dealer said he could not just move my order up because the system wouldn't let him, so he just changed the order ahead of me to reflect my car. (He said it was his wife's car) Problem is now my order number changed and the name on the order is not mine. The good news is my car is finally accepted, the bad news is its not my orginial order. Is this okay?? What should I do? Is my dealer an idiot or will this work out fine?? Anyone else have a similar situation?

Thanks everyone for a great forum! Please help!
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Old 04-08-2009, 07:58 AM   #2
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My order was like yours. Another person ordered it back last Nov. Guy canceled last month and dealer put my info in on the car. Changed specs to my desire. My dealer called yesterday to state that my order two was pulled and I should get it within 8 weeks. Again can this be a issue? I have put money down.
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Old 04-08-2009, 08:08 AM   #3
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From what I've heard here, if the name on the order doesn't match the name on the delivery that GM has balked in the past at honoring pre-order prices. It's on one of the threads here but I don't remember which one. Try searching price protection.
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Old 04-08-2009, 08:12 AM   #4
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If I read these posts correctly both of these cars are being ordered under other peoples names. If so, you are both at the complete mercy of the dealers. The outcome of this is totally dependent on the honesty of your dealer. That being said it is risky. You have not a shred of proof of claim to the purchase. If it were me I would seek out another dealer without cancelling the order (the dealer won't care if you do - he can easily sell it) and reorder hoping for only a reasonable wait on the new order. Hunt around before cancelling and if you can find a better deal (same time frame or better) go for it. Risky deal going on right now. Camaro Scotty is selling a 2SS/RS VR auto in Wisc. He forecasts a late may early june delivery. If you like red seek him out in this forum. He will take care of you.
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Old 04-08-2009, 08:40 AM   #5
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It does seem fishy ... I wouldn't think they would need to do that .. maybe CamaroScotty or some other dealer member can chime in ..

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Old 04-08-2009, 08:42 AM   #6
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Originally Posted by KK2010SS View Post
Hey everyone! This should be a great day for me but I am very nervous. The dealer called today and said my order was accepted by GM. I had one other car in front of me, but it was a CGM. However my dealer said he could not just move my order up because the system wouldn't let him, so he just changed the order ahead of me to reflect my car. (He said it was his wife's car) Problem is now my order number changed and the name on the order is not mine. The good news is my car is finally accepted, the bad news is its not my orginial order. Is this okay?? What should I do? Is my dealer an idiot or will this work out fine?? Anyone else have a similar situation?

Thanks everyone for a great forum! Please help!
good luck you will be ok
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Old 04-08-2009, 08:46 AM   #7
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It does seem fishy ... I wouldn't think they would need to do that .. maybe CamaroScotty or some other dealer member can chime in ..

Crowley
Post three , if I recall correctly, is right. It has been noted on other threads that dealers are screwing people out of their orders by using ficticious or real life names. Again, seek out another dealer to cover yourself.
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Old 04-08-2009, 08:54 AM   #8
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I thought all the dealer had to do to change up the sequence of the pre-orders was to change the priority number on each pre-order. Does that make sense? As long as there are no constraints, the pre-order with the lowest priority (1) would get pulled next. They can change this on the fly without having to totally re-do anything. This is an easy way of shuffling the pre-orders due to contraints and so forth enabling the dealer to still submit an order for that period. Of course, I'm not a dealer so I'm not 100% certain. Any dealer-members out there want to chime in for clarification?
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Old 04-08-2009, 09:02 AM   #9
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I thought all the dealer had to do to change up the sequence of the pre-orders was to change the priority number on each pre-order. Does that make sense? As long as there are no constraints, the pre-order with the lowest priority (1) would get pulled next. They can change this on the fly without having to totally re-do anything. This is an easy way of shuffling the pre-orders due to contraints and so forth enabling the dealer to still submit an order for that period. Of course, I'm not a dealer so I'm not 100% certain. Any dealer-members out there want to chime in for clarification?
You're right.
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Old 04-08-2009, 09:05 AM   #10
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Originally Posted by KK2010SS View Post
Hey everyone! This should be a great day for me but I am very nervous. The dealer called today and said my order was accepted by GM. I had one other car in front of me, but it was a CGM. However my dealer said he could not just move my order up because the system wouldn't let him, so he just changed the order ahead of me to reflect my car. (He said it was his wife's car) Problem is now my order number changed and the name on the order is not mine. The good news is my car is finally accepted, the bad news is its not my orginial order. Is this okay?? What should I do? Is my dealer an idiot or will this work out fine?? Anyone else have a similar situation?

Thanks everyone for a great forum! Please help!
Your dealer is an idiot.... I order a CGM and my order was up last week and I put it on hold till this week. All he did was put the order behind me in my spot and put mine next in line. He should be able to do the same with your order? I would double check with Scotty on this. Send him a PM. I personnaly want what I ordered and not someone else order.
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Old 04-08-2009, 09:44 AM   #11
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Quote:
Originally Posted by KK2010SS View Post
Hey everyone! This should be a great day for me but I am very nervous. The dealer called today and said my order was accepted by GM. I had one other car in front of me, but it was a CGM. However my dealer said he could not just move my order up because the system wouldn't let him, so he just changed the order ahead of me to reflect my car. (He said it was his wife's car) Problem is now my order number changed and the name on the order is not mine. The good news is my car is finally accepted, the bad news is its not my orginial order. Is this okay?? What should I do? Is my dealer an idiot or will this work out fine?? Anyone else have a similar situation?

Thanks everyone for a great forum! Please help!
First thing I would do is get a copy of the workbench order and MAKE sure your order is still the way you want it. Also that will give you the new order number....
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Old 04-08-2009, 09:48 AM   #12
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Got the workbench order all info is like I ordered it. I hope this is not a total ..... up.
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Old 04-08-2009, 09:49 AM   #13
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Originally Posted by Edrock View Post
I thought all the dealer had to do to change up the sequence of the pre-orders was to change the priority number on each pre-order. Does that make sense? As long as there are no constraints, the pre-order with the lowest priority (1) would get pulled next. They can change this on the fly without having to totally re-do anything. This is an easy way of shuffling the pre-orders due to contraints and so forth enabling the dealer to still submit an order for that period. Of course, I'm not a dealer so I'm not 100% certain. Any dealer-members out there want to chime in for clarification?

I think the problem my dealer has, is everyone is set at priority 1. When he pulled up the order screen last night, it looked like they were all at priority 1. From these posts, it sounds like he could have just changed my priority number and moved it ahead of the CGM car. Now that it is at 2000, there is not much the dealer can do to correct it right? The good news is the car is exactly the way I ordered it.
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Old 04-08-2009, 09:54 AM   #14
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First thing I would do is get a copy of the workbench order and MAKE sure your order is still the way you want it. Also that will give you the new order number....
I did get a print out of the new order workbench, so I have the new order number. The car is exactly how I want it, the only major concern is the workbench has her name and information on it instead of mine. How frustrating…..
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Old 04-08-2009, 10:27 AM   #15
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I'm in somewhat of a similar situation, and here's the info I can figure on it:

There are two ways the dealer can approach the situation
1. Putting your car specs on the in-progress order (with the other person's name on it) and prioritizing you to be next.
2. Entering in a new order with your information and prioritizing you to be next (dealer has this flexibility through the priority system)

The benefits of 1 are that chances are it was ordered during the early-order period and would still qualify for that pricing (as long as the dealer will honor it) and that it will have the early order code on the window sticker (may be a bump in resale value and any other benefits that we don't know of yet).

I think if you get a print-out of your workbench order and have the dealer cross off the original person's info. and put yours down and sign it, that you are pretty well protected. I think this will be the route I will go. Also, get details on whatever the dealer signs regarding the early order pricing.

Good Luck
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Old 04-08-2009, 03:11 PM   #16
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The dealer should have just swapped your priority with the first one.

When you take delivery of your car (with the other name on it), there will be no price protection paid to he dealer because the names don't match.
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Old 04-08-2009, 05:04 PM   #17
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The dealer should have just swapped your priority with the first one.

When you take delivery of your car (with the other name on it), there will be no price protection paid to he dealer because the names don't match.
Thanks RPO_Z28. I was hoping you or Scotty could provide your opinion on this. I still have my old order workbench so I am hoping that provides some level of safety for the pricing. My dealer doesn’t seem shady at all; I just don’t think he knows how to use the system correctly. As I mentioned in an earlier post, he gave everyone priority 1 instead of using the priority number like it should be used. Besides the price protection, is there any other negative effects to doing the order like this? Since the name won’t match, I won’t be able to call the 800 number correct?

Thanks again for everyone’s feedback.
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