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Old 04-08-2009, 01:18 PM   #1
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How about some answers from GM Peeps? GRRRRRR

Hi...

The other day I said GM was COOL and had good CSR. The people are still nice, but the CSR is well... read on.

A couple of days ago I called GM and gave them my VIN number. I was told the car was built on Friday April 3rd. YAY!!

Today they called me back and told me that the car was NOT built at all, and they had no idea when it would be built, or when I could possibly expect delivery.

I asked why I was told that the car was already built? "No idea", she said, and that no build or completion date for this order appears on her screen.

So GM people, whats the deal? I'm not mad, just frustrated. Of course building cars and managing thousands of workers and millions of customers is hard work, but to me it seems that order tracking should be one of the easier things to do.

Is it built? Still in pieces? In shipping? This kind of thing should at least be online so that we don't have to bother the CSR's all the time..

And why would I get 2 completely different answers? (And yes, the correct VIN was provided to them. They confirmed it by telling me who I was, my home address, etc etc).

AARRRRRRRGGGGGGGHHHHHHHHHHHHH
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Old 04-08-2009, 01:23 PM   #2
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I know someone else that got 2 complete different answers, as well.
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Old 04-08-2009, 01:26 PM   #3
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OK....I thought if it got a VIN it was built? what does your dealer's workbench say about your order?
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Old 04-08-2009, 01:26 PM   #4
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You all have to stop with the GM customer service they don't know anything you are supposed to find out this info from you dealer. No other car maker has a person you can call to track an order either thats what dealers are for. I understand if your dealer does not help you some people are just lazy but you can't expect someone who sits behind a computer and has no idea even what the process is to give you a straight answer. Most of those reps will say anything to avoid saying they don't know.
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Old 04-08-2009, 01:27 PM   #5
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Old 04-08-2009, 01:30 PM   #6
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Old 04-08-2009, 01:37 PM   #7
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if you have a VIN, your car is built

simple as that

what # are you?
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Old 04-08-2009, 01:38 PM   #8
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Quote:
Originally Posted by TLSTWIN View Post
REMEMBER, YOUR DEALER IS NOT GM.
Hi -

Of course the dealer is not GM, but the car is a GM and since GM is responsibe for fullfilling the order it would make sense to me that GM should know where the order is.

And besides, the dealers don't have the time to look up orders. The salesman needs to do his job which is to SELL. He has already sold me so in reality, he doesn't need to talk to me anymore. He needs to sell his next client, something I fully understand.

GRRRRRRRRRRRRRR
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Old 04-08-2009, 01:47 PM   #9
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Old 04-08-2009, 02:03 PM   #10
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This is another reason why you can't buy cars frm manufacturers. They don't do the whole "customer service" thing. They sell their vehicles directly to dealers who don't call them with these types of issues.

Anyhow 2muchmark, your salesperson on the other hand does have enough down time in the day to pull up your order and check the status. It only takes like 45 seconds to do. It's great that you respect him as a person and understand that he should be selling cars rather than worrying about things he has no control over, but you are still a customer and he sould be tending to your needs.

As others have said, if you have a VIN, it's built. The GM reps are limited in what they are supposed to tell you. They are actually supposed to direct you back to your dealer for information regarding specific vehicle information.
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Old 04-08-2009, 02:17 PM   #11
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Old 04-08-2009, 02:38 PM   #12
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Your sales guy should be at your beck and call at least until you accept delivery of the car and drive off into the sunset. I would not hesitate to call him/her to check the status of my order and if I was the sales guy, it would embarrass the heck out of me if my customer was forced to call GM directly because they could not get the info through me.
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Old 04-08-2009, 02:51 PM   #13
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Quote:
Originally Posted by stretch98 View Post
Your sales guy should be at your beck and call at least until you accept delivery of the car and drive off into the sunset. I would not hesitate to call him/her to check the status of my order and if I was the sales guy, it would embarrass the heck out of me if my customer was forced to call GM directly because they could not get the info through me.
I agree.

But in the sales guy's defense, most customers treat everything you say as bad news unless you mention free stuff of some sort or something along those lines. You cringe at making most calls to customers. Most are not as cool as the OP.
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Old 04-08-2009, 04:49 PM   #14
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Quote:
Originally Posted by Bell040 View Post
if you have a VIN, your car is built

simple as that

what # are you?


VIN : 2 G1FT1EW 6 A 9101080
Order Number : NGTRQS
Dealer code: 86628


Thats what kills me. 2 different GM CSR's told me 2 completely opposite things. They weren't blowing me off either - they both took time to look it up, hum'ed and haw'ed about it, and got back to me later.

YES! Your car is built!
NO! Your car has not been started yet! (Have a nice day!)

grr grr grrr..
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Old 04-08-2009, 04:50 PM   #15
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Quote:
Originally Posted by THE EVIL TW1N View Post
I agree.

But in the sales guy's defense, most customers treat everything you say as bad news unless you mention free stuff of some sort or something along those lines. You cringe at making most calls to customers. Most are not as cool as the OP.
With as eager as we all are for these calls, I'm sure those salesmen cringe all the time.
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Old 04-08-2009, 04:51 PM   #16
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Quote:
Originally Posted by Chevyrocker View Post

Anyhow 2muchmark, your salesperson on the other hand does have enough down time in the day to pull up your order and check the status. It only takes like 45 seconds to do. It's great that you respect him as a person and understand that he should be selling cars rather than worrying about things he has no control over, but you are still a customer and he sould be tending to your needs. .


Ok... I'll email the guy today and give him a day or so to answer before I follow it up with a phone call.

But still.

GRRRRRRRRRRRRRRR

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Old 04-08-2009, 04:53 PM   #17
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Quote:
Originally Posted by GothamCamaro View Post


Thanks for the popcorn, but I'd much rather have a nice cold delicious BEER, which is just what I'm going to go do tonight.

sigh.

m
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Old 04-08-2009, 05:00 PM   #18
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Thanks for the popcorn, but I'd much rather have a nice cold delicious BEER, which is just what I'm going to go do tonight.

sigh.

m
It's what I do everytime someone asks me about my pre-order. I get up and walk away and they ask.. "where are you going?" I respond, "To get a beer" then mumble "...and to avoid answering your question.."
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The Batman would only drive a 2010 Camaro and buy from Camaro Scotty. 'Nuff said.

Anyone that knows of a place that is making the Concept Shifter for the new Camaro. (Auto specifically) Please let me know.

Order# NDTMVP Ordered 10/23/08.
2000 on 5/21/09... It begins.....
4B00 on 6/26/09... In transit to the Cave
5000 on 7/6/09 it waits for my arrival!
1000000 on 7/10/09 The Tumbler is in the Cave!
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Old 04-08-2009, 05:01 PM   #19
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There is another way to track the car.
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Old 04-08-2009, 05:05 PM   #20
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2 Much, according to what i see your car was built on 4/3/09.
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Old 04-08-2009, 05:06 PM   #21
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best advice would be stop contacting gm. they want know anything just keep in touch with your dealer.
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Old 04-08-2009, 05:09 PM   #22
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I am sure they would say something if there was something to be said.

Right now they are making, testing and shipping cars. We will know when they start being delivered cause we know 1st people to post pics will be legendary.
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