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Old 11-23-2011, 02:42 PM   #1
linkwpc
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Phastek Performance Bait-and-switch

I got a rant to get off my chest. I try to order a SLP front lip they sell on Phastek Performance website for $295 at the time I looked at it and what I buy it only for. It was also said it was free shipping. So the total was $295 delivered. Then Phastek call me and said they made mistake online and told me that shipping was not free and I had to pay $140 for shipping…. I was like what?? I was looking at the item on there for days and it was always the same price and it said free shipping…… They said it was new and they made a mistake, but I think of it as Bait and Switch…..
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Old 11-23-2011, 03:07 PM   #2
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Just say no. sounds like false advertising
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Old 11-23-2011, 03:12 PM   #3
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then they should honor that price with free shipping and change it on their website...
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Old 11-23-2011, 04:11 PM   #4
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either make them honor it because it was posted on the site or cancel it.
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Old 11-23-2011, 06:14 PM   #5
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Do the right thing !

Yes, they should do the right thing and honor there Advertisement.Then make the changes to there site.
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Old 11-23-2011, 06:14 PM   #6
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Yep I had an issue with them as well a few months ago, tried to resolve it over the phone and via email and got nothing till I posted a neg reponse... they did take care of me in the end...
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Old 11-23-2011, 06:16 PM   #7
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I have a Question about Phastek too.Do they have the products they sell at their warehouse,or are they only operating as a clearinghouse? I had to call them a second time after an order I had placed,because I did not get an e-mail with the tracking number,they say on their website items ship in 24/72 hours.hmmm.
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Old 11-23-2011, 06:21 PM   #8
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Quote:
Originally Posted by tonytahoe View Post
I have a Question about Phastek too.Do they have the products they sell at their warehouse,or are they only operating as a clearinghouse? I had to call them a second time after an order I had placed,because I did not get an e-mail with the tracking number,they say on their website items ship in 24/72 hours.hmmm.
they mostly drop ship...
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Old 11-23-2011, 06:25 PM   #9
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If this was apex or auto agenda they would of answered you already on this thread. It's a busy week for them coming up so maybe they got a little overwhelmed.
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Old 11-23-2011, 06:43 PM   #10
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Mistakes happen... Phastek is top notch and they did contact you about it. I would just order somewhere else. Do you have a link to what you were ordering... maybe someone can help you find one.
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Old 11-23-2011, 07:36 PM   #11
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Mistakes do happen but most good business would honor there mistakes. Not cover them up.
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Old 11-23-2011, 07:39 PM   #12
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Mistakes do happen but most good business would honor there mistakes. Not cover them up.
Yup.. and you've only heard one side of the story too...
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Old 11-23-2011, 07:40 PM   #13
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So what would be the other side of the story. Kind of sound point blank to me
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Old 11-23-2011, 07:42 PM   #14
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Mistakes do happen but most good business would honor there mistakes. Not cover them up.
well sears has mess up as well and just cancelled orders... they have fine print that allows them to do this....
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