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Old 11-16-2012, 01:19 PM   #1
jwendorf47
 
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Trifecta data log

So I submitted my data log about a week ago and still haven't heard back.. Is anyone else having this problem? Customer service has been pretty lackluster since my purchase and I'm starting to regret it. My ghost cam even caused my car to stall upon activation today. Anyone from bad news racing, trifecta, or knowledgeable customers care to chime in?
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Old 11-16-2012, 01:27 PM   #2
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Umm... Happens all the time.... It sucks. One of the main reasons I'm waiting for the IPF tune results
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Old 11-16-2012, 03:18 PM   #3
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It normally takes awhile like LS said, but unless you're adding a turbo or SC you should be fine...I installed headers and got the trifecta tune emailed without telling them I had the headers and I did Not need a re tune
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Old 11-16-2012, 05:14 PM   #4
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Join the crowd going on three weeks.
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Old 11-16-2012, 05:34 PM   #5
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Join the crowd going on three weeks.
That's ridiculous. My car also revs slightly while decellerating from 30mph to 0mph while not touching the clutch and out of gear. If I press the clutch in, the revs return to idle. It's weird, man.
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Old 11-16-2012, 06:02 PM   #6
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That's ridiculous. My car also revs slightly while decellerating from 30mph to 0mph while not touching the clutch and out of gear. If I press the clutch in, the revs return to idle. It's weird, man.
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Old 11-16-2012, 06:02 PM   #7
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LMAO, try since MAY 30th!
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Old 11-16-2012, 06:58 PM   #8
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Best I can tell you is look else where or email and call till they respond.for some reason they get you the tune fast but after that to me they slack off. In other word they need to focus on old business which I don't think they truly care about. CantCMe that a long time indeed.


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Old 11-16-2012, 07:20 PM   #9
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That's weird and concerning as a fellow trifecta customer. I never had to wait more than a day for a response to any email I've sent to Vince. I have always had great luck with that.

It worries me that that no longer seems to be the case with them. I'm seeing a lot of these posts lately. I hope I don't need support any time soon.

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Old 11-16-2012, 07:42 PM   #10
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Turn around time is around a week right now, max. If you haven't had yours looked at yet please resend it so it's at the top of my mailbox and I'll make some noise to get it looked at faster. Vince isn't the only person looking at logs anymore so it's not taking as long.
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Old 11-16-2012, 08:00 PM   #11
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Well about 2 weeks ago I gave Tracy my most recent logs. Tracy hear back ASAP from Vince about the logs. Guess vendors are key here. I'm guessing someone needs to reach out and inform Trifecta of all the unhappy customers. Someone that actually matters to them. Because it seems like he doesn't want to play with us Camaro LLT owners anymore. So I'm guessing he should stop taking our money. Until we get what we're paying for.


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Old 11-16-2012, 08:07 PM   #12
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Well about 2 weeks ago I gave Tracy my most recent logs. Tracy hear back ASAP from Vince about the logs. Guess vendors are key here. I'm guessing someone needs to reach out and inform Trifecta of all the unhappy customers. Someone that actually matters to them. Because it seems like he doesn't want to play with us Camaro LLT owners anymore. So I'm guessing he should stop taking our money. Until we get what we're paying for.


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Kinda tough. Didn't we pay for lifetime tuning lol?

This is what happens when a company expands too fast without building up their operations internally. At least I hope that's what it is, and not just indifference.

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Last edited by CamaroDreams07; 11-16-2012 at 09:11 PM.
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Old 11-16-2012, 08:26 PM   #13
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Turn around time is around a week right now, max. If you haven't had yours looked at yet please resend it so it's at the top of my mailbox and I'll make some noise to get it looked at faster. Vince isn't the only person looking at logs anymore so it's not taking as long.
Did that still nothing..... If I was to go from day one it would be almost 5 weeks close it and sent another going on three weeks. I think CantcMe is right. The fact I got mine at twice the price it is now at first great serve and now nothing. A customer should not have to resend for attention. The country is build on customer service and to tell you the truth I am about to jump ship to ipf and drive 2000 plus mile for this one reason.


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Old 11-16-2012, 09:19 PM   #14
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Kinda tough. Didn't we pay for lifetime tuning lol?

This is what happens when a company expands too fast without building up their operations internally. At least I hope that's what it is, and not just indifference.

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Unfortunately CD07, I think it is the latter.
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Old 11-16-2012, 11:19 PM   #15
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I only state the truth. Many have seen my build thread and seen that I have been waiting for a update since May 30th. It took RX (Tracy) to help my out like always to reach out to the man. I'll be even happy if he charged like $10-20 per update if this will result in a faster response. I'm about to jump ship also locally. But I'm sending my car to RX in the next 2 weeks and hoping they can do something with the tune while they have it. I have 2 bad piston rings trying to data log for nothing in return. But RX is going to get me right again!! I would spend the money on a IPF tune but I know they wouldn't touch a RX kitted car lmao!
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Old 11-16-2012, 11:45 PM   #16
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Well about 2 weeks ago I gave Tracy my most recent logs. Tracy hear back ASAP from Vince about the logs. Guess vendors are key here. I'm guessing someone needs to reach out and inform Trifecta of all the unhappy customers. Someone that actually matters to them. Because it seems like he doesn't want to play with us Camaro LLT owners anymore. So I'm guessing he should stop taking our money. Until we get what we're paying for.


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This seems like very healthy discussion...but how did you not get banned for this?
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Old 11-17-2012, 12:29 AM   #17
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This seems like very healthy discussion...but how did you not get banned for this?
I am not attacking the company. Just adding to the OP's post. Also Trifecta isn't a sponsor of C5 they got banner a little over a year ago. That is a HUGE reason why if anyone wanted to bash and talk about them and get away with it. Plus I am a supporter still just a unhappy customer!
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Old 11-17-2012, 12:36 AM   #18
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This seems like very healthy discussion...but how did you not get banned for this?
Why in the hell would he get banned for stating facts? I know C5 is a *little* touchy with their banhammer sometimes, but this is still America. Facts are facts.

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Old 11-17-2012, 01:39 AM   #19
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bUnK bRo.
Huh?
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Old 11-17-2012, 03:49 AM   #20
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I can't wait to switch to a new tuning company. Trifecta has had the worst customer service since the beginning and its only getting worst. Sometime I wonder if Vince even looks at the logs we send before saying nothing is needed. Not to mention his product really isn't that amazing. Trifecta is really starting to make a bad name for themselfs.
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Old 11-17-2012, 09:13 AM   #21
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Well...pretty sure MrGood was banned (the 2nd time) for basically saying he returned his RX SC kit and now prefers IPF. First time was for arguing I believe.
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Old 11-17-2012, 10:04 AM   #22
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Well...pretty sure MrGood was banned (the 2nd time) for basically saying he returned his RX SC kit and now prefers IPF. First time was for arguing I believe.
Wow. I didn't know that.

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Old 11-17-2012, 11:07 AM   #23
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alright guys, relax. its not like they dont know that there is a problem. I just got an email sayin there is a new data log system. so its not like they arent trying. bnr is trying as hard as they can to help too. I've always supported them, they are all really nice people.
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Old 11-17-2012, 11:10 AM   #24
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I spoke to Vince last night about this and he said he doesn't have any logs in his mailbox that he hasn't replied to and neither do I. I've searched for any emails with attachments and only see a couple of (recent) logs from V6 Camaro guys. It makes me wonder if some of your logs are getting lost in cyber space or something. In order to remedy this issue, we've implemented a ticketing system on the BNR site. Please use it to send us logs instead of emailing us directly. This will make sure we both know what is going on with your log at all times. The direct link to the data log system is http://badnewsracing.net/datalogs


You are welcome to submit a log even if you are not a BNR customer and we will help you get it looked at.
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Old 11-17-2012, 11:13 AM   #25
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alright guys, relax. its not like they dont know that there is a problem. I just got an email sayin there is a new data log system. so its not like they arent trying. bnr is trying as hard as they can to help too. I've always supported them, they are all really nice people.
Thanks for the support Niko. We don't want there to be a problem and there shouldn't be. Vince has been getting back to me within 30mins or so lately on logs, which is why I'm thinking they are getting lost. I know he did have email issues a week or so ago, so who knows what's been going on with that. Trifecta uses godaddy for hosting and ever since that outage they had a few months back something hasn't been right.
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