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Old 06-14-2016, 02:33 PM   #1
cheez7
 
Drives: 2013 2LT/RS Vert
Join Date: Apr 2013
Location: Philly
Posts: 7
Broken Top Latch

Anyone have their top latch break?

My 2013's latch just gave out on me today... Won't lock into place when I pull the handle down.

Did a quick search and wasn't able to find any similar complaints.

Of course it happened two weeks (exactly) out of warranty haha

If so, how much did repair run you if you don't mind me asking.

Thanks!
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Old 06-16-2016, 02:24 PM   #2
Chevrolet Customer Svc


 
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Join Date: Jun 2010
Location: Michigan
Posts: 9,231
Quote:
Originally Posted by cheez7 View Post
Anyone have their top latch break?

My 2013's latch just gave out on me today... Won't lock into place when I pull the handle down.

Did a quick search and wasn't able to find any similar complaints.

Of course it happened two weeks (exactly) out of warranty haha

If so, how much did repair run you if you don't mind me asking.

Thanks!
Hello cheez7,

We are sorry to hear that your top latch has broken and apologize for any inconvenience this may have caused you. We understand that you are out of warranty and most likely, an out of pocket expense would be required. However, if you decide you would like to contact the dealership regarding repairs, we are happy to reach out to them on your behalf. If interested, you can send us a message with your contact info, VIN, mileage and involved dealer.

Kindly,

Erica W.
Chevrolet Customer Care
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Old 06-17-2016, 09:13 AM   #3
cheez7
 
Drives: 2013 2LT/RS Vert
Join Date: Apr 2013
Location: Philly
Posts: 7
Quote:
Originally Posted by Chevrolet Customer Svc View Post
Hello cheez7,

We are sorry to hear that your top latch has broken and apologize for any inconvenience this may have caused you. We understand that you are out of warranty and most likely, an out of pocket expense would be required. However, if you decide you would like to contact the dealership regarding repairs, we are happy to reach out to them on your behalf. If interested, you can send us a message with your contact info, VIN, mileage and involved dealer.

Kindly,

Erica W.
Chevrolet Customer Care
Hi Erica... A local dealership was nice enough to end up covering all charges. They weren't familiar with the problem either, so even though I seem to have come across a rare issue, I'm fortunate they were understanding.
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Old 07-13-2016, 09:09 AM   #4
xnuyokr
 
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Drives: 2012 1LT Drop Top
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Location: Yardley, Pa
Posts: 703
Awesome !!!!
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Old 07-13-2016, 09:23 AM   #5
flipstyledsm22
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Drives: 2014 Chevrolet Camaro ZL1 Vert/G7C
Join Date: Apr 2016
Location: Seabrook, Texas
Posts: 322
That's a GREAT dealership!
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