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Old 11-05-2014, 02:35 PM   #1
Crayzme
 
Drives: 2012 Camaro 2SS Convertible
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Smile 2012 Defective Vert

Hello All -

I thought I would share a little info on my vert issues. I recently bought a 2012 2SS/RS Vert used with 7,800mi . Immediately after purchasing I noticed that there was an issue with the seal when putting the top up. I got on the forums and found many of you have the exact same issues. Your pictures showed the same issues as mine. I read all your horror stories and braced myself for the nightmare I was about to face in dealing with this. I took my car to a Chevy dealer in Coconut Creek and they were very unresponsive. They didnt want to hear anything I had to say and were going to just replace the gasket. I tried to offer information and I even reached out the to the resident Chevy Rep on here. The dealer did not care to get any info from me and said they were not interested in speaking to the rep. So I decided to go to another dealer that I didn't realize was here real close to me and was a sister dealer to the location I purchased my car from. I brought my car to Ed Morse Sawgrass Chevrolet and met with Service Manager David Harris, Service Advisor JJ Varela, and Dencil(spelling?) Service Technician. Dencil looked at the vehicle, was interested in the information I was able to provide, looked over the top and stated that he was pretty sure the top was going to need replacing before he even got into it!!! This service department is excellent. JJ has even called me to give me updates on my car's status. Today he called to confirm with me that the entire top and mechanism is indeed being replaced and has been ordered from the factory, and should arrive in one or two days. They even provided me with a rental immediately when i dropped the car off. Dealers don't always get recognition for good customer service so I wanted to put this out there. Also a big thank you to William from Chevorlet Customer Service for his help! All in all this turned out to be hassle free with the exception to the first dealer's service department.
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Old 11-05-2014, 07:57 PM   #2
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very cool. Please take a pic of your service invoice so we can all see the part numbers included with your fix.
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Last edited by intensifi; 11-09-2014 at 11:26 AM.
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Old 11-05-2014, 08:17 PM   #3
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William is top notch, he assisted me with my top also....
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Old 11-05-2014, 09:25 PM   #4
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Quote:
Originally Posted by Crayzme View Post
Hello All -

I thought I would share a little info on my vert issues. I recently bought a 2012 2SS/RS Vert used with 7,800mi . Immediately after purchasing I noticed that there was an issue with the seal when putting the top up. I got on the forums and found many of you have the exact same issues. Your pictures showed the same issues as mine. I read all your horror stories and braced myself for the nightmare I was about to face in dealing with this. I took my car to a Chevy dealer in Coconut Creek and they were very unresponsive. They didnt want to hear anything I had to say and were going to just replace the gasket. I tried to offer information and I even reached out the to the resident Chevy Rep on here. The dealer did not care to get any info from me and said they were not interested in speaking to the rep. So I decided to go to another dealer that I didn't realize was here real close to me and was a sister dealer to the location I purchased my car from. I brought my car to Ed Morse Sawgrass Chevrolet and met with Service Manager David Harris, Service Advisor JJ Varela, and Dencil(spelling?) Service Technician. Dencil looked at the vehicle, was interested in the information I was able to provide, looked over the top and stated that he was pretty sure the top was going to need replacing before he even got into it!!! This service department is excellent. JJ has even called me to give me updates on my car's status. Today he called to confirm with me that the entire top and mechanism is indeed being replaced and has been ordered from the factory, and should arrive in one or two days. They even provided me with a rental immediately when i dropped the car off. Dealers don't always get recognition for good customer service so I wanted to put this out there. Also a big thank you to William from Chevorlet Customer Service for his help! All in all this turned out to be hassle free with the exception to the first dealer's service department.
Crayzme,

It's absolutely awesome to hear about your positive experience at Ed Morse Sawgrass Chevrolet. It's also great to hear that they will be replacing the entire top and mechanism while providing an instant rental for you at drop off. Please let us know how everything turns out. I'm happy that my assistance played a role in this outcome so far for you .

Regards,

William R.
Chevrolet Customer Care
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Old 11-05-2014, 09:45 PM   #5
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
Crayzme,

It's absolutely awesome to hear about your positive experience at Ed Morse Sawgrass Chevrolet. It's also great to hear that they will be replacing the entire top and mechanism while providing an instant rental for you at drop off. Please let us know how everything turns out. I'm happy that my assistance played a role in this outcome so far for you .

Regards,

William R.
Chevrolet Customer Care
Yeh, it is Great to hear that. Too bad he had to go to a 2nd Dealership to get that kind of service. that makes 50% good service, and 50% crappy service. Vegas odds are better than that. They should ALL be accommodating and not treat you like some kind of novice.... especially when you do your research.
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Old 11-06-2014, 07:55 AM   #6
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Quote:
Originally Posted by Crayzme View Post
Hello All -

I thought I would share a little info on my vert issues. I recently bought a 2012 2SS/RS Vert used with 7,800mi . Immediately after purchasing I noticed that there was an issue with the seal when putting the top up. I got on the forums and found many of you have the exact same issues. Your pictures showed the same issues as mine. I read all your horror stories and braced myself for the nightmare I was about to face in dealing with this. I took my car to a Chevy dealer in Coconut Creek and they were very unresponsive. They didnt want to hear anything I had to say and were going to just replace the gasket. I tried to offer information and I even reached out the to the resident Chevy Rep on here. The dealer did not care to get any info from me and said they were not interested in speaking to the rep. So I decided to go to another dealer that I didn't realize was here real close to me and was a sister dealer to the location I purchased my car from. I brought my car to Ed Morse Sawgrass Chevrolet and met with Service Manager David Harris, Service Advisor JJ Varela, and Dencil(spelling?) Service Technician. Dencil looked at the vehicle, was interested in the information I was able to provide, looked over the top and stated that he was pretty sure the top was going to need replacing before he even got into it!!! This service department is excellent. JJ has even called me to give me updates on my car's status. Today he called to confirm with me that the entire top and mechanism is indeed being replaced and has been ordered from the factory, and should arrive in one or two days. They even provided me with a rental immediately when i dropped the car off. Dealers don't always get recognition for good customer service so I wanted to put this out there. Also a big thank you to William from Chevorlet Customer Service for his help! All in all this turned out to be hassle free with the exception to the first dealer's service department.
If you purchased your vert as a GM Certified Pre-Owned (CPO), the top would automatically be covered as would a rental while it's in the shop under warranty repair.

Don't be discouraged by top issue(s). Hopefully everything will be remedied to your utmost satisfaction and you'll be able to enjoy an awesome convertible.

Welcome to the "'vert life" where driving a 5th Gen 'vert is not just driving a car but a life-style.
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Old 11-06-2014, 03:03 PM   #7
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
Crayzme,

It's absolutely awesome to hear about your positive experience at Ed Morse Sawgrass Chevrolet. It's also great to hear that they will be replacing the entire top and mechanism while providing an instant rental for you at drop off. Please let us know how everything turns out. I'm happy that my assistance played a role in this outcome so far for you .

Regards,

William R.
Chevrolet Customer Care
Good for the second dealer but what about the first dealer. Any inquires by you why he wouldn't fix the ops Camaro?
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Old 11-10-2014, 09:48 AM   #8
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Originally Posted by intensifi View Post
very cool. Please take a pic of your service invoice so we can all see the part numbers included with your fix.
I am hoping to pic up the car today, when I do I will definitely post the info.
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Old 11-10-2014, 09:51 AM   #9
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Originally Posted by layzurguy View Post
Yeh, it is Great to hear that. Too bad he had to go to a 2nd Dealership to get that kind of service. that makes 50% good service, and 50% crappy service. Vegas odds are better than that. They should ALL be accommodating and not treat you like some kind of novice.... especially when you do your research.

It is unfortunate. I have even called and left the svc manager at dealer 1 a message and they have yet to call me back. They are not interested in their customers I guess.
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Old 11-11-2014, 02:46 PM   #10
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2012 SS top issue-for the 2nd time

I'm going through a bent 5th bow for the 2nd time this year. (5th bow replaced in May of '14) I asked for a replacement of the mechanism and top with the latest version and was turned down. I am hoping for a better result this time. The folks at Jeff Belzer Chev in Lakeville, MN have been helpful and polite, but didn't believe the car would qualifiy for what I asked for in May. Tough to swallow on a car that has 12,000 miles on it and spends most of it's time under a car cover while it snows up here.
Any helpful tips to help sway the GM folks would be appreciated. I love the car and want this fixed permanently.
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Old 11-11-2014, 03:55 PM   #11
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I'm going through a bent 5th bow for the 2nd time this year. (5th bow replaced in May of '14) I asked for a replacement of the mechanism and top with the latest version and was turned down. I am hoping for a better result this time. The folks at Jeff Belzer Chev in Lakeville, MN have been helpful and polite, but didn't believe the car would qualifiy for what I asked for in May. Tough to swallow on a car that has 12,000 miles on it and spends most of it's time under a car cover while it snows up here.
Any helpful tips to help sway the GM folks would be appreciated. I love the car and want this fixed permanently.
I had mine done at clements chev in rochester. They had to replace the fifth bow twice. Second time they replaced the water management bag and the fifth bow and made some adjustments and it turned out perfect. Joel Lutz is the service advisor that I use and the techs name is Joe.
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Old 11-11-2014, 06:28 PM   #12
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Well I picked up the car and it still has the same issues and now a new issue on the passenger side that it didn't have with the old top. No one can look at it until Thursday... Will see what happens. I will also post the repair order as requested later on when I figure out how to add pictures.
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Old 11-12-2014, 06:33 AM   #13
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I had mine done at clements chev in rochester. They had to replace the fifth bow twice. Second time they replaced the water management bag and the fifth bow and made some adjustments and it turned out perfect. Joel Lutz is the service advisor that I use and the techs name is Joe.
Thanks for the info. I will contact them today.
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Old 11-18-2014, 07:55 PM   #14
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Originally Posted by Sbeer69 View Post
I'm going through a bent 5th bow for the 2nd time this year. (5th bow replaced in May of '14) I asked for a replacement of the mechanism and top with the latest version and was turned down. I am hoping for a better result this time. The folks at Jeff Belzer Chev in Lakeville, MN have been helpful and polite, but didn't believe the car would qualifiy for what I asked for in May. Tough to swallow on a car that has 12,000 miles on it and spends most of it's time under a car cover while it snows up here.
Any helpful tips to help sway the GM folks would be appreciated. I love the car and want this fixed permanently.
I bought my car new in Oct 2011, had the "old" design roof. It had all the same problems many have had with this design; rubbing, wind noise, 5th bow broke, visible wear marks, almost a hole but not all the way thru the fabric at the time the 5th bow broke. Chevy fixed the bow but would not replace the entire roof until a hole finally appeared at the wear mark at 35,500 miles. Luck was on my side when that wear turned into a hole! I found out my extended warranty doesn't cover the top, dealer told me it is considered "trim", imagine that! The dealer was approved to replace the entire top with a updated new design top, new water management bag with more drains than the old design. They did an awesome job replacing it, no more rub marks, none, top is tight and looks a 100% better being tight. It closes so that I pull on the handle the last 1/2 inch of being closed and it latches like a dream. Nightmare over! Now it has the new top and damn it's good too. It just takes a hole to wear through until the original top was deemed pointless to keep fixing. Now it has a top that matches the great quality of the rest of the car.
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Old 11-19-2014, 02:06 PM   #15
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I have been taking my car to the same dealer you went to the first time Crayzme for 2.5 yrs and at least four visits for my top rubbing. It is currently there getting the top "adjusted" at an upholstery shop. Let me know how Ed Morse service turns out, I have three months of warranty left and need this addressed.
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Old 11-25-2014, 06:46 PM   #16
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I've had a hole starting to wear for a while now just behind the right rear window, just below the belt line. Dealer confirmed it but said wait till it starts leaking, that way I've used as much of the warranty as possible (I'm on an extended warranty from GM - no more after this one expires). There hadn't been any water leaks yet.

But today my wife got a footfull of water as she was sitting in the front passenger seat. And sure enough, the back passenger footwell area has water in it. I've got 17,000 miles left on this warranty & once this top goes on, it probably won't fail again until after the warranty is expired. This will be the 4th piece of fabric, and the 3rd frame.

WHEN will someone get this right?
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Old 11-25-2014, 08:58 PM   #17
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I've had a hole starting to wear for a while now just behind the right rear window, just below the belt line. Dealer confirmed it but said wait till it starts leaking, that way I've used as much of the warranty as possible (I'm on an extended warranty from GM - no more after this one expires). There hadn't been any water leaks yet.

But today my wife got a footfull of water as she was sitting in the front passenger seat. And sure enough, the back passenger footwell area has water in it. I've got 17,000 miles left on this warranty & once this top goes on, it probably won't fail again until after the warranty is expired. This will be the 4th piece of fabric, and the 3rd frame.

WHEN will someone get this right?
For any dealer to tell you to wait until the hole starts leaking is just crazy. That dealer needs to be reported to GM for plain ignorance, avoiding a problem, piss poor customer service! If that dealer was worth a damn you'd be getting a complete new top. Go to another dealer, call GM. Trying to fix a defective designed top is useless. The only true, long term fix is a top that is the newest design, the top they are putting in the new cars man!
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Old 11-26-2014, 09:37 AM   #18
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For any dealer to tell you to wait until the hole starts leaking is just crazy. That dealer needs to be reported to GM for plain ignorance, avoiding a problem, piss poor customer service! If that dealer was worth a damn you'd be getting a complete new top. Go to another dealer, call GM. Trying to fix a defective designed top is useless. The only true, long term fix is a top that is the newest design, the top they are putting in the new cars man!
Supposedly, the new one is the one that was put in most recently. The top shop that did the install seemed to do it right - there have been no rub marks, the top doesn't touch the back edge of the storage well when it's down.....this little hole is wierd - I can't even figure out what's hitting it.
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Old 11-27-2014, 09:05 AM   #19
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These cars are awesome but the 2011, 2012 tops are the weakness. If they can't fix it, you have good cause to seek a huge rebate on a brand new car. I would gather all documents and go seek a new car from GM. If a good part of ownership involves nothing but dealing with problems with the top, you deserve some kind of massive deal to satisfy you. Im sure the money you gave them was 100% non-defective.
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Old 11-27-2014, 10:13 AM   #20
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These cars are awesome but the 2011, 2012 tops are the weakness. If they can't fix it, you have good cause to seek a huge rebate on a brand new car. I would gather all documents and go seek a new car from GM. If a good part of ownership involves nothing but dealing with problems with the top, you deserve some kind of massive deal to satisfy you. Im sure the money you gave them was 100% non-defective.
Thanks for the support....here's part of the wording from the $2,500 settlement I got from Gm (and $2700 for the lawyer). To my understanding, I can't get anything else from Gm for this defect:

I______, (hereinafter referred to as "Releasor(s)"), on behalf of myself/ourselves and my/our assigns, heirs and executors, in consideration of $ 5,200.00 paid by General Motors Company, hereby release(s) and discharge(s) General Motors Corporation, Motors Liquidation Company, General Motors Company, their subsidiaries, their authorized independent dealers, any designers and suppliers of vehicles, parts and components that are distributed by them, and their respective agents and employees (hereinafter referred to as "Releasees") from any and all claims, causes of action, demands, damages, and claims for attorney's fees and costs which directly or indirectly arise from, are related to, or are in any way associated with the purchase, repair, maintenance, operation, alteration, or use of Releasor(s) 2012 Chevrolet Camaro bearing Vehicle Identification Number 2GI FC3D38C9107369 ("Subject Vehicle"), including but not limited to any claims based on any alleged defects in the subject vehicle. This Release of Claim shall not be construed to release any of the above named persons or entities from any liability regarding claims of personal injury or products liability arising out of the use or operation of the Subject Vehicle after the date of execution of this release. Notwithstanding the above, General Motors Company agrees to honor the remaining term of the manufacturer's express limited warranty and any applicable GM Protection Plans which accompanied the sale of the subject vehicle. If Releasor(s) has/have initiated any court, arbitration or other proceeding against Releasees, Releasor( s) immediately will dismiss the proceeding with prejudice.

The subject vehicle's mileage is on the date of the signing of this release.

Releasor( s) has/have carefully read and understand( s) this release. Releasor(s) agree(s) and acknowledge(s) that this Release constitutes the entire agreement between Releasor(s) and Releasees, and Releasor( s) is/are not relying on any representations, promises or inducements other than those stated in this release.

PLEASE READ CAREFULLY BEFORE SIGNING. BY SIGNING THIS RELEASE, YOU ARE SIGNIFYING THAT YOU HAVE READ IT, UNDERSTAND IT, AND AGREE TO ITS TERMS.
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Old 12-05-2014, 11:47 AM   #21
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I just bought a 2012 SS/RS two months ago, and now I am finding this thread! Crap on a cracker, can someone tell me what I need to be looking for? I have only driven car in rain a couple of times and it wasnt hard rain, but havent noticed any water when washing. car has 12,000 miles and it was bought as GM CPO car. I need to figure out what I am looking for now so I can get this corrected. Any help will be appreciated.
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Old 12-14-2014, 07:25 PM   #22
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Gonna pick up my car tomorrow. Along with the hole wearing in the top, the dealership KNEW the frame was squeaking badly. Yet, the upholstery shop that replaced the top told me they just replaced the fabric, per the current "recall".

Now, I'm gonna have to tell this dealership to get the frame replaced; this means more time without my car. It really isn't worth it anymore; after 1 new frame & 4 new fabric pieces, I just want to get rid of this problem child.

Thanks a lot GM, for your POOR QUALITY - both PRODUCT and SERVICE!
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Old Yesterday, 11:36 PM   #23
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Same here what should I be looking for? Is this all am issue with the seal where the top meets the trunk? Mine has a bit of a gap but I'm not seeing water in the interior or anything.
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