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Old 07-17-2014, 10:31 AM   #1
SOMKNRS
 
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Convertible problems. Frustrated with GM

I am writing because I am very frustrated with the service I have received on a recall through General Motors. My Grandfather passed away in March and I inherited his 2011 convertible Camaro. My Grandfather lived in Florida and he received a recall on the convertible top. Since I live in Michigan, I had my mother take the car to the local dealership in Florida. I wanted to ensure that the recall on the convertible top was completed before the 3 year warranty on the car expired. The repairs to the top were allegedly made, and in April, I flew down to Florida and drove the car back home to Michigan. Just recently, I started to notice marks and a small hole in the top.
I took the car to the local dealership in Michigan to see what could be done to repair the roof again. I was told because the recall work was done in Florida and because the three year warranty had expired, that I would have to take the car back to the dealership in Florida to be repaired. This is absolutely ludicrous. I should be able to take my vehicle to any GM dealership and the warranty work should be guaranteed no matter which dealership performed the repair. This was a recall to start with and a quality issue that should have been addressed before the car even left the factory. Doesnít GM stand behind the quality of their products or their repairs? My Grandfather had this car for almost 3 years and he drove it with the top down all the time and didnít have any problems. I have only had the car for 2 months after the recall repair was completed, and now I am having issues. The problem with the convertible top needs to be addressed now before it gets worse. I am extremely frustrated with this entire process and I am asking any guidance to help me resolve this problem.
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Old 07-17-2014, 10:40 AM   #2
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does that spot look like it's worn due to the mechanism? Looks almost like someone hit it with something (from the pics)
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Old 07-17-2014, 11:07 AM   #3
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Looks like it is rubbing on something when the top is down.
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Old 07-17-2014, 11:21 AM   #4
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Contact Chevrolet customer service in here through PM, maybe they can assist. The dealer you took it to, may just be not wanting to fool with it.
By the way there was no recall on the tops, only a TSB.
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Old 07-17-2014, 12:58 PM   #5
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Thanks I will do that.
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Old 07-17-2014, 05:08 PM   #6
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Quote:
Originally Posted by Angrybird 12 View Post
Contact Chevrolet customer service in here through PM, maybe they can assist. The dealer you took it to, may just be not wanting to fool with it.
By the way there was no recall on the tops, only a TSB.
I ended up calling GM's executive office after being strung along by and lied to by the dealership and the GM "Customer Service" people. I ended up paying $500 for the replacement canvas even after my vert had the similar "repair" done in June of 2012 by the previous owner. I was able to get a 2year/24,000 mile component coverage letter, which I still don't have in my possession. Takes an act of congress but be polite and firm and be very clear in your expectations.
Good luck.
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Old 07-17-2014, 08:06 PM   #7
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Thanks I will not give up. The top was fine until they did the 12052 recall. They told me it had to be done.
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Old 07-20-2014, 05:47 PM   #8
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12052 RFECALL???

Quote:
Originally Posted by SOMKNRS View Post
Thanks I will not give up. The top was fine until they did the 12052 recall. They told me it had to be done.
What is this 12052 Recall , you are talking about? I'm very interested in what the step you have taken to correct our top problems. Thanking you in advance Michael Rhyne in South Boston, Va.
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