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Old 02-28-2012, 01:09 AM   #1
martinezj454545
 
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Not to pleased with AAC

So i ordered the 30 inch light scanner RGB 3 weeks ago and still no shipment on my light. I contacted them and they said that it still back ordered and they can ship me a 22 inch scanner but i still want the 30 just for more light output but man this is really getting me upset with AAC.
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Old 02-28-2012, 02:10 AM   #2
dcplus14
 
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I hear ya, I ordered some lights (P13-LEDs) about 2.5 weeks ago, and found out days after I ordered them that they were backordered until March.
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Old 02-28-2012, 07:22 AM   #3
01pewterz28
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I understand you are upset but did you email or call them to see if the items were in-stock
1st I always make it habit to call or email a vendor before ordering to see the item is in-stock ready to ship.
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Old 02-28-2012, 07:26 AM   #4
meissen
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Should say whether it's in stock or not on their website. If every customer had to e-mail a vendor asking whether an item was in stock or not, they wouldn't be able to accomplish anything.
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Old 02-28-2012, 07:41 AM   #5
JoshBobGuptaMarley
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So your knocking them because they don't have a mod you want in stock? Maybe you can be upset at the manufacturer for a delay but im sure AAC isn't sitting there hoping products they sell go on back order. I really wonder if you realize how selfish you sound....they can't really make money on products the cant get and the fact that people get upset causes even more problems for them. They are a small American business just trying to make it in this tough economy. I'm not sure why people tear them down for everything under the sun. This hurts them more than it hurts you with your "I want it now" attitude. Sorry but cut these people some slack, be an adult and show some patience.... oracle is the company who actually makes the lights so start a thread complaining about them.
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Old 02-28-2012, 08:40 AM   #6
camaro4mybday
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i dont understand how you bash a company for selling out of a product. when you go to burger king and they say there out of the whopper you have to wait 10 mins for a fresh one to be made do you bash them, no you wait get your food and go, this is the same thing, they sold out of a product more are being made so there is a wait. did most of us wait for our camaros to be made, hell i waited 6 weeks because no one had what i wanted.
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Old 02-28-2012, 08:48 AM   #7
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^^

I agree. I ordered the P13Ws and they emailed me right away letting me know they were backordered. Didn't mind waiting as they gave me a timetable of when to expect them and delivered on that timetable.
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Old 02-28-2012, 10:32 AM   #8
dcplus14
 
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I'm not sure about the OP, but I was working directly via PM with the vendor here and they guided me to ordering that specific product over several PM's. It wasn't until after I placed the order and inquired why my shipping number wasn't going anywhere that I found out then it was backordered.

It would be courteous that when you work directly with the vendor that they would check to make sure the product they are selling you is in stock before an order is placed. The online website had no indication as well if it was backordered or not. I am in no rush right now so I don't mind waiting.

I personally would have preferred to know before making the order if the product was available or not, and I believe that is what the OP is commenting about.
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Old 02-28-2012, 10:39 AM   #9
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I made an order knowing my lights were on backorder and i also got some interior lights that were in stock i called to check the progress of the others and he offered to ship the in stock ones to me free of charge and then ship the others when they came in...that is great customer service!!
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Old 02-28-2012, 11:07 AM   #10
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Quote:
Originally Posted by martinezj454545 View Post
So i ordered the 30 inch light scanner RGB 3 weeks ago and still no shipment on my light. I contacted them and they said that it still back ordered and they can ship me a 22 inch scanner but i still want the 30 just for more light output but man this is really getting me upset with AAC.
Hello, I am sorry to hear that. We will have inventory replenished today, if you can email your name and order # to tiffanie@aacstyle.com she can be sure you get shipped out today

Quote:
Originally Posted by dcplus14 View Post
I hear ya, I ordered some lights (P13-LEDs) about 2.5 weeks ago, and found out days after I ordered them that they were backordered until March.
We were pretty clear about these P13 bulbs being on back order, regardless if you can email your name and order # to tiffanie@aacstyle.com she can be sure you get shipped out today

Quote:
Originally Posted by meissen View Post
Should say whether it's in stock or not on their website. If every customer had to e-mail a vendor asking whether an item was in stock or not, they wouldn't be able to accomplish anything.
It usually does, we deal mostly with large dealer accounts which quickly deplete inventory. The retail website is updated when an item is out of stock but there is a delay in getting that information on the retail website. Customers are notified usually within 24 hours about back orders and are given the option to cancel or keep the order on backorder status.

Quote:
Originally Posted by LS3AlexSS View Post
^^

I agree. I ordered the P13Ws and they emailed me right away letting me know they were backordered. Didn't mind waiting as they gave me a timetable of when to expect them and delivered on that timetable.
Glad to hear it, many times emails get hung up in bulk mail folders since we send out so many emails to customers each day.

Quote:
Originally Posted by supersport11 View Post
I made an order knowing my lights were on backorder and i also got some interior lights that were in stock i called to check the progress of the others and he offered to ship the in stock ones to me free of charge and then ship the others when they came in...that is great customer service!!
We appreciate that, we love the C5 Community and do everything we can to get you guys the products you want in the fastest manner possible
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Old 02-28-2012, 12:54 PM   #11
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OP no offense but there is always a delay on inventory to website if you were in a hurry to receive them then you should have called to see if they had them in stock. People are only capable of so much all it takes is a phone call before you order. AAC has been around for a while im sure they arent going to try and pull a fast one on you, that being said im sure your car will run just fine without them for the time being.
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Old 02-29-2012, 07:48 AM   #12
austin
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They told me upfront when i ordered that the 30"rgb was on backorder. I swapped for the dual 15". Same exact product split in halves. Same price and i got a gift certificate for my troubles.
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