Southwest/AAC... Terrible!

[nebchevy]

O btw.. when i get home i will post the joke of pics then sent me before shipping

[Carriccp]

Originally Posted by nebchevy

Ok well since everyone thinks i have only sent one message you are dead wrong. I sent 3 messages yestetday alone and no response....

I have gotten only one response from the 5 messages i have sent. In all honesty i shouldnt have to had send any messages.

I am tired of getting bashed on here for wanting a quality product that i paid good money for. To all that understand me i thank you.

Again, understand you shouldn't have to call and I get your frustration, but you may try *picking up the phone* instead of depending on email/PM.

[Never Satisfied]

FWIW, I've got no horse in this race and had planned to stay out of it, but I'm in 100% aggrement with you nebchevy.

[Dr Jkel]

Just be glad you didn't buy Savini wheels...you would surely be pissed and it wasn't no 350.00 either.

[nebchevy]

As you can see in the pics before they sent them to me, you cant tell a thing from them and couldnt get better pics.

[Bad@ssCamaro]

Those look good to me. Like SummoneR said, Don't be such a whiner and if you got any skills, clean the sumbitch and get it on yer car and because believe me no one will notice. Sheesh!

[nebchevy]

Here are the first and second emails i received.

I am done with getting bashed for wanting something done right. I am done post after this and will eat the 350 and sellon ebay.

Just a warning dont buy $hit from southwest speed or aac. Peace


#1 Get Windows Live Mail to create your own photo e-mails

David,

From your pics, it looks like silicon around the perimeter of the emblem between the Sparks emblem and Plastic piece. Perhaps the pictures don't show what you are talking about. I do see something on the one end shot that you sent that looks like some sort of gap between the emblem and acrylic. But again, the pics prolly aren't telling your story.

I don't know if the picture of the box is showing damage or not.

From my end, we're simply trying to provide you the service of getting a custom part made up and the situation definitely is not something that we could be responsible for doing. I hope that comes out the right way to you and that you understand.

We obviously stand behind our service but this is why we made sure to take several pictures showing the product before it was shipped to you. It looked great from my end when we got the pictures, you seemed to think at that point it was acceptable so it shipped.

Maybe in some way shape or form, this is a shipping issue??

Keep let me know how you'd like me to handle and assist in your situat

Ivan



#2
David,

I am sorry that you have felt the need to act the way that you did or felt that it would change what we are able to do for you.

It the very last sentence to your very first and only email to us I stated at the bottom, "...let me know how you'd like for me to handle and assist in your situation."

Without an answer from you in response to this simple request, you went ahead and posted an unwarranted blast in a public forum. You cut and pasted a piece of my email that I sent to you to make it appear that we (Southwest Speed LLC) didn't even offer you the opportunity for resolution.

You and I both know that this is true correct? You did read my reply before deciding to do what you did right?

Referring back to the multiple pictures that AAC sent out of the finished product, your response at that time was "looks great, how soon can you have it here." Understanding that those pictures, like yours, might not have shown what you perceived to be acceptable.

Reminding you to direct your attention to the fact that we at Southwest Speed facilitated your custom emblem request, if there was an issue with the way that something was put together and sent to you by another company perhaps the company who actually made it should be somewhat involved yes?

If there was a functionality issue with the product, then by all means, it would be a piece that would be something that you would be able to return. When custom one off pieces like this are made, we guarantee that you will get what is described to the best of everybody's abilities be it descriptions, pictures, more pictures, more description, etc...

If it's something that's subjective like "messy silicon" then that's another story all together. Understanding that appearance is everything, AAC builds these units to perform as good as they look. There is almost always more sealant needed than not enough when it comes to these emblems. The silicon could easily be trimmed back by you if that was something that you felt it needed.

I'm still at a loss when it comes to finding what you said were scratches and missing paint. I can't see anything that would lead me to believe that it was damaged. The pre ship pics showed the exact same emblem and condition that you sent to me after receiving them. Even after looking at it on another 46" 1080p screen, I don't see any scratches. Feel free to send me more pictures or macro shots of what you see and consider scratches.

In the future, when attempting to get a company to actually assist you in getting resolve, I suggest you give them the opportunity to help before attempting to slander what they say and who they are.

Respectfully, Ivan Price Southwest Speed LLC southwestspeed@q.com 505-554-9898

[Bad@ssCamaro]

Originally Posted by nebchevy

Here are the first and second emails i received.

I am done with getting bashed for wanting something done right. I am done post after this and will eat the 350 and sellon ebay.

Just a warning dont buy $hit from southwest speed or aac. Peace


#1 Get Windows Live Mail to create your own photo e-mails

David,

From your pics, it looks like silicon around the perimeter of the emblem between the Sparks emblem and Plastic piece. Perhaps the pictures don't show what you are talking about. I do see something on the one end shot that you sent that looks like some sort of gap between the emblem and acrylic. But again, the pics prolly aren't telling your story.

I don't know if the picture of the box is showing damage or not.

From my end, we're simply trying to provide you the service of getting a custom part made up and the situation definitely is not something that we could be responsible for doing. I hope that comes out the right way to you and that you understand.

We obviously stand behind our service but this is why we made sure to take several pictures showing the product before it was shipped to you. It looked great from my end when we got the pictures, you seemed to think at that point it was acceptable so it shipped.

Maybe in some way shape or form, this is a shipping issue??

Keep let me know how you'd like me to handle and assist in your situat

Ivan



#2
David,

I am sorry that you have felt the need to act the way that you did or felt that it would change what we are able to do for you.

It the very last sentence to your very first and only email to us I stated at the bottom, "...let me know how you'd like for me to handle and assist in your situation."

Without an answer from you in response to this simple request, you went ahead and posted an unwarranted blast in a public forum. You cut and pasted a piece of my email that I sent to you to make it appear that we (Southwest Speed LLC) didn't even offer you the opportunity for resolution.

You and I both know that this is true correct? You did read my reply before deciding to do what you did right?

Referring back to the multiple pictures that AAC sent out of the finished product, your response at that time was "looks great, how soon can you have it here." Understanding that those pictures, like yours, might not have shown what you perceived to be acceptable.

Reminding you to direct your attention to the fact that we at Southwest Speed facilitated your custom emblem request, if there was an issue with the way that something was put together and sent to you by another company perhaps the company who actually made it should be somewhat involved yes?

If there was a functionality issue with the product, then by all means, it would be a piece that would be something that you would be able to return. When custom one off pieces like this are made, we guarantee that you will get what is described to the best of everybody's abilities be it descriptions, pictures, more pictures, more description, etc...

If it's something that's subjective like "messy silicon" then that's another story all together. Understanding that appearance is everything, AAC builds these units to perform as good as they look. There is almost always more sealant needed than not enough when it comes to these emblems. The silicon could easily be trimmed back by you if that was something that you felt it needed.

I'm still at a loss when it comes to finding what you said were scratches and missing paint. I can't see anything that would lead me to believe that it was damaged. The pre ship pics showed the exact same emblem and condition that you sent to me after receiving them. Even after looking at it on another 46" 1080p screen, I don't see any scratches. Feel free to send me more pictures or macro shots of what you see and consider scratches.

In the future, when attempting to get a company to actually assist you in getting resolve, I suggest you give them the opportunity to help before attempting to slander what they say and who they are.

Respectfully, Ivan Price Southwest Speed LLC southwestspeed@q.com 505-554-9898

Well...you proved that they were right and you were wrong! Good luck with the next company you deal with.

[Bad@ssCamaro]

To Ivan at Southwest:

It does appear that the photos that were shown to him before the product was shipped is different than the ones he received?No?

oops: on closer review, they are the same style, sorry

[SummoneR]

Originally Posted by nebchevy

Here are the first and second emails i received.

I am done with getting bashed for wanting something done right. I am done post after this and will eat the 350 and sellon ebay.

Just a warning dont buy $hit from southwest speed or aac. Peace


#1 Get Windows Live Mail to create your own photo e-mails

David,

From your pics, it looks like silicon around the perimeter of the emblem between the Sparks emblem and Plastic piece. Perhaps the pictures don't show what you are talking about. I do see something on the one end shot that you sent that looks like some sort of gap between the emblem and acrylic. But again, the pics prolly aren't telling your story.

I don't know if the picture of the box is showing damage or not.

From my end, we're simply trying to provide you the service of getting a custom part made up and the situation definitely is not something that we could be responsible for doing. I hope that comes out the right way to you and that you understand.

We obviously stand behind our service but this is why we made sure to take several pictures showing the product before it was shipped to you. It looked great from my end when we got the pictures, you seemed to think at that point it was acceptable so it shipped.

Maybe in some way shape or form, this is a shipping issue??

Keep let me know how you'd like me to handle and assist in your situat

Ivan



#2
David,

I am sorry that you have felt the need to act the way that you did or felt that it would change what we are able to do for you.

It the very last sentence to your very first and only email to us I stated at the bottom, "...let me know how you'd like for me to handle and assist in your situation."

Without an answer from you in response to this simple request, you went ahead and posted an unwarranted blast in a public forum. You cut and pasted a piece of my email that I sent to you to make it appear that we (Southwest Speed LLC) didn't even offer you the opportunity for resolution.

You and I both know that this is true correct? You did read my reply before deciding to do what you did right?

Referring back to the multiple pictures that AAC sent out of the finished product, your response at that time was "looks great, how soon can you have it here." Understanding that those pictures, like yours, might not have shown what you perceived to be acceptable.

Reminding you to direct your attention to the fact that we at Southwest Speed facilitated your custom emblem request, if there was an issue with the way that something was put together and sent to you by another company perhaps the company who actually made it should be somewhat involved yes?

If there was a functionality issue with the product, then by all means, it would be a piece that would be something that you would be able to return. When custom one off pieces like this are made, we guarantee that you will get what is described to the best of everybody's abilities be it descriptions, pictures, more pictures, more description, etc...

If it's something that's subjective like "messy silicon" then that's another story all together. Understanding that appearance is everything, AAC builds these units to perform as good as they look. There is almost always more sealant needed than not enough when it comes to these emblems. The silicon could easily be trimmed back by you if that was something that you felt it needed.

I'm still at a loss when it comes to finding what you said were scratches and missing paint. I can't see anything that would lead me to believe that it was damaged. The pre ship pics showed the exact same emblem and condition that you sent to me after receiving them. Even after looking at it on another 46" 1080p screen, I don't see any scratches. Feel free to send me more pictures or macro shots of what you see and consider scratches.

In the future, when attempting to get a company to actually assist you in getting resolve, I suggest you give them the opportunity to help before attempting to slander what they say and who they are.

Respectfully, Ivan Price Southwest Speed LLC southwestspeed@q.com 505-554-9898

I said I was done and usually I am, when I say I am, but wow I read this and
Sorry David... he is so right, I was not trying to be an jerk, I was just trying to get you to explain more of what the issue was, and resolve it prior to this type of thread. One thing Ivan talks about, that you should note. AAC was hammered in the past for some sealant issues on their side markers, so now they seal the crap out of things to avoid this. I do and have always agreed that it (the sealant) should look better than it does, but it does not, so I kept saying fix it yourself, it's easy enough. Should you have to? no but you can, they could have skimped on the sealant and then you would be pissed that water got in it. the saying "You can't please everyone all the time" applies here. You sent 3 emails to them yesterday before they replied, calm down buddy, one is enough, then wait for a reply. He did ask you "let me know how you'd like me to handle and assist in your situation" to which apparently you said nothing but complained here instead... He also never blamed the shipping but asked the question if maybe it was a shipping issue? with "Maybe in some way shape or form, this is a shipping issue??" even trying to understand maybe what had caused it, He never said "Oh that's shipping damage" But you already established your reading comprehension is poor. I am sorry for that, maybe you can get someone to help explain it to you, in terms you understand. Not trying to insult you, but you seriously don't seem to understand what Ivan said or what I, and a few others have been trying to tell you. Even now you get all ballistic and say you are done, because you did not handle the situation correctly. As quoted from another thread.

Originally Posted by Bad@ssCamaro

If you bought a couch at a furniture store, it's perfect there. What happens when its delivered? Now you have to deal with their customer service to get the "cosmetic damage" taken care of. How you handle yourself during those calls can sometime have a direct impact on how expeditously your issue will be handled. In my experience, if you treat people with respect and they are an honest business, they will bend over backwards to make sure you are satisfied.

Remember - cooler heads always prevail.

If you have a serious complaint against a company that has truly screwed you out of your hard earned money we certainly want to know about it. I'm sorry but this is not one of those cases.

This is just a thread to on three great companies because of your intolerance.

Best of luck in your future purchases of anything.

[GunnyG]

+1...same here Bad@ss, I don't know neb and have never bought from Ivan. Whenever someone voices displeasure with a vendor, hundreds dump on the customer as if he's in the wrong. Just about all vendors make terrific products. Some of the bunch don't meet the customers' expectation. The vendors really could care less for the one, they're just happy with the thousands of "Satisfied Customer of X______Insert Vendor Here______X" threads. Moderators will chime in, "I've met Company President Such And Such", he's really a nice guy! I'm sure Ivan's a stand up guy, and I'm also sure neb ain't just posting for the health of it. They both ought to be able to reach an amicable solution. Whatever that is...I have no idea. Good luck neb...just pick up the phone, maybe that'll work better than a thread.

[Sweet Zness]

Originally Posted by Bad@ssCamaro

Well...you proved that they were right and you were wrong! Good luck with the next company you deal with.

Terrible line of thinking.

If you bought your Camaro from Dealer X and upon delivery the headlight had sealant exposed around the trims like that, would you not take it back to Dealer X as oppossed to Chevrolet themselves?

I have no horse in this race either. If dude paid for a product (like I stated in an earlier post, I figured they just showed some front facing pictures that didn't show the scratchy edges and bad sealant just like they did) and it looked like that upon delivery he absolutely should be able to return it for a full refund to include shipping.


Imagine if you bought a new cell phone and on delivery the case had glue seaping off the edges. Would you go resealing it and fixing it or would your ass expect your money back???

[Rangore]

Originally Posted by GunnyG

+1...same here Bad@ss, I don't know neb and have never bought from Ivan. Whenever someone voices displeasure with a vendor, hundreds dump on the customer as if he's in the wrong. Just about all vendors make terrific products. Some of the bunch don't meet the customers' expectation. The vendors really could care less for the one, they're just happy with the thousands of "Satisfied Customer of X______Insert Vendor Here______X" threads. Moderators will chime in, "I've met Company President Such And Such", he's really a nice guy! I'm sure Ivan's a stand up guy, and I'm also sure neb ain't just posting for the health of it. They both ought to be able to reach an amicable solution. Whatever that is...I have no idea. Good luck neb...just pick up the phone, maybe that'll work better than a thread.

^^^ this ^^^


I've ordered from Ivan and also had to deal with them and AAC for a warranty claim. They took care of me. This was just was just recently too.

Good luck. Hope you all come to a good place with all of it.





Sent from my iPhone using Tapatalk

[SummoneR]

Originally Posted by Sweet Zness

Terrible line of thinking.

If you bought your Camaro from Dealer X and upon delivery the headlight had sealant exposed around the trims like that, would you not take it back to Dealer X as oppossed to Chevrolet themselves?

I have no horse in this race either. If dude paid for a product (like I stated in an earlier post, I figured they just showed some front facing pictures that didn't show the scratchy edges and bad sealant just like they did) and it looked like that upon delivery he absolutely should be able to return it for a full refund to include shipping.


Imagine if you bought a new cell phone and on delivery the case had glue seaping off the edges. Would you go resealing it and fixing it or would your ass expect your money back???

It's not my point that it came looking the way it did as much as how he handled it. Bad@ss Camaro is just stating things happen in shipping or where ever, etc, that $hit happens basically. I have agreed it looks bad. BUT the OP could have handled this in SOOOO many different ways that would have been a lot better than he did. As I have said so many times, he could have fixed it himself, or he could have replied to Ivan how he wanted to handle it (as Ivan asked him to), he did none of that. Instead he hops on here to talk crap before they had an opportunity to help him. As shown proof in Ivan's return letter. I have also agreed this should not have happened. But it did $hit happens, it's how you and the vendor deal with it after that, that matters the most, and he has proven to us that he was the issue in not getting this resolved.
When I bought my Camaro I told the dealer to NOT mount the front license plate frame 4 times. What did he do? He mounted the frame... I made them pay for it. And to this day I would take my business to them again why? Because of how they handled the mess up. I paid $41,000 for a car, that they messed up, and they fixed it.
The OP did not allow Southwest Speed or AAC a real opportunity to fix it. THAT IS THE PROBLEM WITH THIS REVIEW!

[Bad@ssCamaro]

Originally Posted by Sweet Zness

Terrible line of thinking.

If you bought your Camaro from Dealer X and upon delivery the headlight had sealant exposed around the trims like that, would you not take it back to Dealer X as oppossed to Chevrolet themselves?

I have no horse in this race either. If dude paid for a product (like I stated in an earlier post, I figured they just showed some front facing pictures that didn't show the scratchy edges and bad sealant just like they did) and it looked like that upon delivery he absolutely should be able to return it for a full refund to include shipping.


Imagine if you bought a new cell phone and on delivery the case had glue seaping off the edges. Would you go resealing it and fixing it or would your ass expect your money back???

i'm quite capable of removing excess sealant without damaging the trim and NO that would not be worth taking it to the dealer for them to take care of it

[SummoneR]

nebchevy, seriously man, I'm not trying to be a @$$. I'm just trying to get you and others to see how badly this was handled, and how you should handle it before making posts like this. I defend them, because I know they do good work, and have great customer service. To see someone come in and bash them for no real reason, yeah I will stand up to that, just as I would a for a member. Even you if I felt you were being treated unjustly and I knew you to be otherwise. But I don't know you to be otherwise, I know you to not do anything to remedy the situation other than to bad mouth someone about it first. I really do wish you the best man, we are a family here, vendors and members. I stick up for family, real or online.

[GatorUSMC]

Originally Posted by Bad@ssCamaro

Those look good to me. Like SummoneR said, Don't be such a whiner and if you got any skills, clean the sumbitch and get it on yer car and because believe me no one will notice. Sheesh!

Like I tell my officers, if I have to do your job I should be getting your check...

[Bad@ssCamaro]

Originally Posted by GatorUSMC

Like I tell my officers, if I have to do your job I should be getting your check...

And sometimes if you want a job done right, ya gotta do it your self

[Sweet Zness]

I don't believe for one second if you had a cell phone shipped to you, and it had glue seeping over the edges you would fix it yourself as opposed to returning it.

Having to hot fix something you paid for is ghetto on the shipping and manufacturing companies part.

[The Stig]

Originally Posted by Sweet Zness

I don't believe for one second if you had a cell phone shipped to you, and it had glue seeping over the edges you would fix it yourself as opposed to returning it.

Having to hot fix something you paid for is ghetto on the shipping and manufacturing companies part.

Well yea. Cell phones are made with glue, so if there was glue on it I'd be pretty skeptical.

[MohawksIOSS]

WOW..... Has everyone lost their minds is this thread not named "Vendor and Seller review / feedback / experiences"????

He "nebchevy" right to say what he wants. He bought from a vendor and had his own experience. Let him be he reviewd and gave his feedback. Bact the "F" off for heavan's sake.

Tommorows St. Patricks day go have a drink an chill out!!

nebchevy, that sucks man i feel for you, you get those pics and expect a quality product. It shouldnt be like a McDonalds commercial where they advertise a perfect looking burger then you get a assed out looking burger in the drive thru. It is your car, and as most of us you expect the best quality. I don't believe you should have to cleam or fix anything your paying for. Bottom line man I hope you get it worked out and solve the issue.

Have a Good St Patricks day

[GunnyG]

Originally Posted by MohawksIOSS

WOW..... Has everyone lost their minds is this thread not named "Vendor and Seller review / feedback / experiences"????

He "nebchevy" right to say what he wants. He bought from a vendor and had his own experience. Let him be he reviewd and gave his feedback. Bact the "F" off for heavan's sake.

Tommorows St. Patricks day go have a drink an chill out!!

nebchevy, that sucks man i feel for you, you get those pics and expect a quality product. It shouldnt be like a McDonalds commercial where they advertise a perfect looking burger then you get a assed out looking burger in the drive thru. It is your car, and as most of us you expect the best quality. I don't believe you should have to cleam or fix anything your paying for. Bottom line man I hope you get it worked out and solve the issue.

Have a Good St Patricks day

God Bless America...Well said Mohawk!!!

[SummoneR]

Originally Posted by MohawksIOSS

WOW..... Has everyone lost their minds is this thread not named "Vendor and Seller review / feedback / experiences"????

He "nebchevy" right to say what he wants. He bought from a vendor and had his own experience. Let him be he reviewd and gave his feedback. Bact the "F" off for heavan's sake.

Tommorows St. Patricks day go have a drink an chill out!!

nebchevy, that sucks man i feel for you, you get those pics and expect a quality product. It shouldnt be like a McDonalds commercial where they advertise a perfect looking burger then you get a assed out looking burger in the drive thru. It is your car, and as most of us you expect the best quality. I don't believe you should have to cleam or fix anything your paying for. Bottom line man I hope you get it worked out and solve the issue.

Have a Good St Patricks day

No one has a problem we all agree that it should not have come that way... the problem lies with the way he handled it, or did not handle it until after he posted a BS thread. He NEVER gave them an opportunity to fix it, before he complained and told everyone to NOT buy from them. THAT is a incomplete review, and so narrow minded and one sided... Even now after Ivan asked him to let him know what he wanted to do, he said nothing and just got more angry about it. His response from Southwest speed shows how he choose to do nothing after that, so who is to blame for that? Certainly not SWS or AAC

The point about how it looks is that, okay sorry it came looking that way, either fix it yourself (which is extremely easy) or talk with SWS. He DID NOTHING! But continued to complain... How can you be okay with a reviewer who does that? His review and feedback holds no water, because he is one of those people who will never be happy with a sale, period. He has made that obvious.
So no, I will not back the F off. Like I said, I will stand up and defend anyone I feel is getting a unjust bad rap!

BTW those pictures he was sent, are the EXACT same thing they sent him...(from what I understand) no bait and switch like in commercials... This was a custom one off piece.

[zkdreads]

copying and pasting the emails sent didnt help his case. lol. take the loss if u dont like it and sell it. if you have to go up to it and really point out the "bad" then it might not be that as bad as u think. most of us if we actually seen this on your car probably would never guess this was bad workmanship. from the pics it does look poorly put together, but can it be seen if walking by or only if you put your face in the emblem. but if a jo blo walks up to your car will they really say "man that ss looks terrible who did it" then i would deal with it. at least get some use out of it before selling it.

[Bad@ssCamaro]

Originally Posted by MohawksIOSS

WOW..... Has everyone lost their minds is this thread not named "Vendor and Seller review / feedback / experiences"????

He "nebchevy" right to say what he wants. He bought from a vendor and had his own experience. Let him be he reviewd and gave his feedback. Bact the "F" off for heavan's sake.

Tommorows St. Patricks day go have a drink an chill out!!

nebchevy, that sucks man i feel for you, you get those pics and expect a quality product. It shouldnt be like a McDonalds commercial where they advertise a perfect looking burger then you get a assed out looking burger in the drive thru. It is your car, and as most of us you expect the best quality. I don't believe you should have to cleam or fix anything your paying for. Bottom line man I hope you get it worked out and solve the issue.

Have a Good St Patricks day

Put yourself in the business owner's viewpoint and you would definitely have a different perspective when someone's errant comments have a negative impact on your business that costs you several thousands of dollars. How would you feel then?