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Camaro V8 LS3 / L99 Engine, Exhaust, and Bolt-Ons Bolt-Ons | Intakes | Exhaust

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Old 03-26-2012, 02:42 PM   #1
oilman63
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Stainless Works Exhaust

Nice exhaust until the driver side cat blew apart,and got all jammed up in the x pipe.Now it wouldn't have bothered me so much except I've only put less than 7500 miles on it since I put the exhaust on.I emailed receipts and pictures to Paul at stainless last Thursday.On Friday he said he would call me by the end of the Day.Friday came and went ,now it's Monday and I haven't heard from them yet.So I gave him a call today and sat on hold for 10 minutes.My times as important as the next guys.So I hung up and here I am.Now this really sucks .My car's sitting on the lift while I decide what I'm going to do.Oh and not to mention it took 6 hours to dig that crap out of the x pipe.
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Old 03-26-2012, 02:42 PM   #2
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Oh this is a picture from the rear of the x pipe .More to follow.
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Old 03-26-2012, 02:53 PM   #3
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I stopped using their stuff a while back because of quality concerns with some parts they sent me. It looked like Chinese work.
It is an unfortunate byproduct of trying to sell the most for the least.
I'm sure this isn't all that common, but none of that matters if the customer service isn't there. They were always good to deal with in my experience though.
Maybe you've hit the perfect storm of a freak failure and a busy week or something. I hope they get you sorted out. I've seen quite a few cat failures on FI cars around here.
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Old 03-26-2012, 03:02 PM   #4
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Well I just got a call from Paul at stainless and my cats are on the way.
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Old 03-26-2012, 03:04 PM   #5
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is your car NA or blown? I just put SW in my car and don't want that to happen
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Old 03-26-2012, 03:16 PM   #6
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should have gone catless offroad pipes sorry to hear about it, hopefully everything gets worked out for you.
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Old 03-26-2012, 03:23 PM   #7
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wow thats pretty messed up and it seemed like they had a good reputation but i guess not
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Old 03-26-2012, 03:45 PM   #8
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Woah.. I just ordered these.. Hope they are excellent quality like I hear of their headers. I do not have time to fix something that should be great from the start.
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Old 03-26-2012, 07:22 PM   #9
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I don't have their cats but I do have their full exhaust and it is bad a$$. I have never had a problem with their customer service, a great bunch of guys if you ask me and great products!!
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Old 03-26-2012, 07:26 PM   #10
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This is why I didnt go with HF Cats.
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Old 03-26-2012, 09:35 PM   #11
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I don't have their cats but I do have their full exhaust and it is bad a$$. I have never had a problem with their customer service, a great bunch of guys if you ask me and great products!!
That is what I am going for in the end. Cat back for now then add headers later
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Old 03-29-2012, 09:28 AM   #12
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Hey we got you taken care of OilMan, new cats are on the way to you!

Sorry about the delays in customer service, sometimes getting something like this processed takes longer than we would like.

For what its worth, we have moved to a new cat design compared to the one Oilman had blow out on him. These new cats are built with forced induction in mind and have a 200 cell count, heavy duty (thicker walled) substrate. This is now the only cat we use.

We always stand behind our product 100%. If you guys have any problems please email or call us so we can take care you!

-Jason
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Old 03-29-2012, 09:47 AM   #13
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Hey we got you taken care of OilMan, new cats are on the way to you!

Sorry about the delays in customer service, sometimes getting something like this processed takes longer than we would like.

For what its worth, we have moved to a new cat design compared to the one Oilman had blow out on him. These new cats are built with forced induction in mind and have a 200 cell count, heavy duty (thicker walled) substrate. This is now the only cat we use.

We always stand behind our product 100%. If you guys have any problems please email or call us so we can take care you!

-Jason
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Old 03-29-2012, 10:17 AM   #14
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Originally Posted by Stainless Works View Post
Hey we got you taken care of OilMan, new cats are on the way to you!

Sorry about the delays in customer service, sometimes getting something like this processed takes longer than we would like.

For what its worth, we have moved to a new cat design compared to the one Oilman had blow out on him. These new cats are built with forced induction in mind and have a 200 cell count, heavy duty (thicker walled) substrate. This is now the only cat we use.

We always stand behind our product 100%. If you guys have any problems please email or call us so we can take care you!

-Jason
Does this go for the stainless power cats as well?
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Old 03-29-2012, 10:24 AM   #15
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Originally Posted by Stainless Works View Post
Hey we got you taken care of OilMan, new cats are on the way to you!

Sorry about the delays in customer service, sometimes getting something like this processed takes longer than we would like.

For what its worth, we have moved to a new cat design compared to the one Oilman had blow out on him. These new cats are built with forced induction in mind and have a 200 cell count, heavy duty (thicker walled) substrate. This is now the only cat we use.

We always stand behind our product 100%. If you guys have any problems please email or call us so we can take care you!

-Jason
Great Customer Service!!! I have your Retro-Chambered Catback, and absolutely LOVE it. I plan on getting some matching Stainless Works headers someday soon. Do ya'll still make a "stepped" header? Anyway, I was curious when you mentioned the newly designed cats above, is that a metallic substrate or a ceramic substrate??
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Old 03-29-2012, 11:08 AM   #16
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Does this go for the stainless power cats as well?
Because of the huge discount in price on the Stainless Power product line, the Warranty on these systems is for 2 years rather than the life-time warranty on Stainless Works.

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Great Customer Service!!! I have your Retro-Chambered Catback, and absolutely LOVE it. I plan on getting some matching Stainless Works headers someday soon. Do ya'll still make a "stepped" header? Anyway, I was curious when you mentioned the newly designed cats above, is that a metallic substrate or a ceramic substrate??
Retro-chamber is my favor exhaust we build . We do not currently build a stepped header for the Camaro but have current offerings in 1 7/8" and 2"

Our cats are all metal matrix. No ceramic here.
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Old 03-29-2012, 12:00 PM   #17
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Because of the huge discount in price on the Stainless Power product line, the Warranty on these systems is for 2 years rather than the life-time warranty on Stainless Works.
I meant the upgraded Cat design, are the designs the same between Stainless Power and Stainless Works, aside from the warranty differences?
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Old 03-29-2012, 12:02 PM   #18
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I meant the upgraded Cat design, are the designs the same between Stainless Power and Stainless Works, aside from the warranty differences?
Same design.
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Old 03-29-2012, 03:17 PM   #19
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that stinks
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Old 04-01-2012, 12:40 AM   #20
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that stinks

What Stinks? Same cat for both headers? Or that his cats failed?
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Old 04-01-2012, 09:21 AM   #21
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Old 04-01-2012, 01:20 PM   #22
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Originally Posted by oilman63 View Post
Nice exhaust until the driver side cat blew apart,and got all jammed up in the x pipe.Now it wouldn't have bothered me so much except I've only put less than 7500 miles on it since I put the exhaust on.I emailed receipts and pictures to Paul at stainless last Thursday.On Friday he said he would call me by the end of the Day.Friday came and went ,now it's Monday and I haven't heard from them yet.So I gave him a call today and sat on hold for 10 minutes.My times as important as the next guys.So I hung up and here I am.Now this really sucks .My car's sitting on the lift while I decide what I'm going to do.Oh and not to mention it took 6 hours to dig that crap out of the x pipe.
How did you notice this happened? Did you just happen to have the exhaust apart?

I have Stainless Works headers on mine and they have been completely trouble free.
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