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Old 03-27-2012, 10:48 PM   #1
rover1newton
 
Drives: 2012 Camaro Ashen Grey 2SS A6
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Bad Dealer service and warranty work

Anyone have this happen to them yet?
Right when I got home from buying the car (2012 2SS) I noticed that the hood had scratches across the passenger side next to the windshield wipers and a super smooth shiny spot next to it that you could tell it was sanded with a DA sander. So I took it in to the dealer and they said they would fix it. Well, I dropped it off on a monday and on wed they called and said it was finnished. Before I got the paperwork I said i wanted to see it, and thank god I did... There were DA sanding marks all over the hood, I'm not kidding it was BAD! Also, there was overspray on my front bumper and chrome bowtie and they scratched my passenger fender. Told them I was not going to accept this! So, they said sorry and it will be fixed. They called me on thursday and said it was back but had to go back to the shop because it wasn't done correctly. Then I called fri and they said it was finnished and looks good. Went to pick it up and everythin looked good until it rained a few days later and I turned on my florecent lights right above the car and noticed more sanding marks so I backed it out of the garage and in the sunlight there are micro sanding marks all over the hood which causes an illusion all over it. So, I took it back a month later to get my oil changed (first one) and told them about it and they said the person that can approve the work will not be here till next wed. Well, after the oil change I kept smelling burning oil for 6 days and 260 miles. I got it home and tried to check the oil and the dip-stick would not come out, it was stuck and the engine cover was only held in place by the oil cap. I took it straight to the dealer and told them the issue and they promptly took it back to see if there was oil somewhere causing the burning oil smell. About 25 min later the sevice person said it was ready and they couldnt find any oil leaks. As I was walking up to the car I noticed something that was not there before, A brand new dent in the drivers door. I immidiatelty said "where did that new dent come from?" and the service person said what dent? We were approximatly 20 feet from the car and you could see it clear as day. I have had nothing but problems from this dealer. Oh, not to mention while I was buying it, I was lied to about the HP on the SS A6, the salesman kept saying 426hp at that time I had no idea there was a difference between the auto and manual. I do now!!!! It is at the dealer as we speak and I have no idea when to expect it back because I have not heard anything yet.
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Old 03-28-2012, 09:06 AM   #2
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Keep on them and get it fixed . Get the manager involved . I don't think the salesman was lying to you . Anyone can make a mistake about the horsepower , you are only talking about 6hp . Good luck ....

BTW , try to keep your posts shorter and break them up into paragraphs . Very hard to read which equals not alot of responses ....
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Old 03-28-2012, 09:46 AM   #3
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When I first picked up my car it was sunny and it had just arrived. I took it home and I saw a few dents I took it back the next day and they fixed it perfectly. I don't think your getting what you paid for honestly.

Just make sure you get the manager involved tell him what has happened and they should fix you right up!
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Old 03-28-2012, 10:01 AM   #4
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Rover I know your frustration. I had a similar problem with my car. I gave them fools hell in there. If it wasn't for the wife telling me to calm me down. lol !! I was about to go postal in there I swear. I spoke with the manager that babbling fool didn't know his front from his rear. (What a total waste of human life) Luckly the owner of the dearship was there and saw my rage, and quickly came over and pulled me to the side to rectify the situation. Cause no one in there was going to buy a car that day, if my car wasn't dealt with immediately. Fact of the matter is people don't take pride in their craft anymore. They feel it isn't my property so why do I care. Sad world we live in today. But stay on them !
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Old 03-28-2012, 10:01 AM   #5
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Sorry for the long winded post. But the service director has been involved from the first time it came back from the body shop. I got the survey in my e-mail yesterday and it was not a nice survey. I tried to call GM customer service two days ago and in the middle of telling the rep my complaint, an automated message came up and said "thank you for taking the GM survey" then hung up on me... I am extremely irritated now! The car only has 2702 miles on it...
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Old 03-28-2012, 10:09 AM   #6
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I would go back there everyday til they make good !! My place now (my dealership) when I bring my car in there I see their faces cringe when I come through the door. lol !! And I don't care either. You were kissing my ass when you thought I was going to purchase the car. Now that I have purchased the car dont stop. Keep kissing (pause) because it's my continous business that will keep you in business. They don't think about that part. I hope all works out for you man !
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Old 03-28-2012, 10:17 AM   #7
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ZIPNBY, yeah I have not lost my temper yet. I will probably lose it very shortly, especially since I just logged onto my mobile onstar and saw it now has 20 more miles on it since I dropped it off... I might just head up there in a minute and have a nice long talk with the owner or GM.
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Old 03-28-2012, 10:24 AM   #8
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20 more miles on there??? Sounds like a Ferris Bueller moment-lol . But seriously Rov I would go up there and ask to speak to the GM and no one but him. Hmph Amazing ! Tha's totally unexceptable !! Keep us posted man I would really like to know how they plan to rectify this situation here.
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Old 03-28-2012, 10:30 AM   #9
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Yeah me too, lol... Thanks...
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Old 03-28-2012, 10:35 AM   #10
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Quote:
Originally Posted by cb2011rs View Post
Keep on them and get it fixed . Get the manager involved . I don't think the salesman was lying to you . Anyone can make a mistake about the horsepower , you are only talking about 6hp . Good luck ....

BTW , try to keep your posts shorter and break them up into paragraphs . Very hard to read which equals not alot of responses ....
I think is is 26 hp difference?
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Old 03-28-2012, 10:45 AM   #11
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Quote:
Originally Posted by metthem View Post
I think is is 26 hp difference?
whatever it is . I don't think the guy maliciously lied , maybe just uninformed....
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Old 03-28-2012, 10:52 AM   #12
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Open a case with GM. That will light a fire under their asses.
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Old 03-28-2012, 01:18 PM   #13
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426 - 410 = 16HP
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Old 03-28-2012, 02:20 PM   #14
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The automatic SS Camaro has 400 hp and 410 torque. The Manual has 426 hp and 420 torque. I'm sorry to hear about all the different times you've had to have your vehicle in rover. Let us know how things go and if they don't get it right this time let me know and I'll do what I can to level some resources at them to see what they can do for you.

Jeff Morris, Chevrolet Customer Service
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Old 03-28-2012, 02:25 PM   #15
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Quote:
Originally Posted by wmlunt View Post
426 - 410 = 16HP
L99 = 400
LS3 = 426

I'm I wrong?
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Old 03-28-2012, 10:56 PM   #16
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Jeff, thank you. I will keep everyone updated. As of now I called 3 times without a call back and I asked them to have the service advisor call me back. And now there are 40 miles more miles on it from when I initally dropped it off! I almost don't want the car back now since it has brought nothing but problems even though I absolutely love the car...
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Old 03-29-2012, 07:57 AM   #17
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Just wondering, how long have you had this car?
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Old 03-29-2012, 08:07 AM   #18
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I bought the car January 28th 2012.
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Old 03-29-2012, 09:28 AM   #19
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It's still new . Bro just stay on their asses man. I'm getting upset for you and it's not even my car. But it's just reminding me off my similar situation. Atleast pick up the phone and respond back to you. They could atleast give you that much. I would report them to the BBB or something. It's a damn shame !!!
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Old 03-29-2012, 09:45 AM   #20
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Ok, update... Just got off work and drove to the dealer and it was done. They completely repainted the hood and fender. Also fixed the door ding. Everything looks new now! The service advisor said they got an ear full from the survey I sent in. Oh, and they gave it back with an empty tank... Oh well guess they can't win them all, lol... But at least its fixed...
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Old 03-29-2012, 09:52 AM   #21
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Well an empty tank is the less of the worries. The fact that they made it right, and your satisfied. Well hopefully now you can properly enjoy your whip.
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Old 03-29-2012, 10:01 AM   #22
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I guess she only had 40 miles left in the tank thank goodness LOL. If they would have filled it up, they probably would've used regular fuel and then you would have to do a fuse pull. Hope all goes well from here on out.
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Old 03-29-2012, 10:14 AM   #23
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Yeah, that's all they have there is regular gas... Thanks everyone for the support and this is the best forum! The service advisor told me they are looking heavily into their body shop because this wasn't the first time this has happened... They did surprise me with a clear bra when the paint dries at no charge... Looks like they are trying to make good from this incident... I think ill write a letter to the GM and thank the guys that finally helped me out.
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Old 03-29-2012, 10:20 AM   #24
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That's good! I was going to ask you to if they offered anything to you to kind of make up for their fumble. My dealer did especially after the performance that I gave. lol !!
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Old 04-29-2012, 12:31 PM   #25
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Ok guys, Camaro has been sitting for a while and after I washed it the damn illusion on the hood came back from them apparently buffing it. I don't think they did a thing to it last time except probably wax the hood. The rest of the car looks great after a wash with no scratches or illusion. This is now getting very annoying especially since this will be the 5th time its been back for the same problem. I don't think the lemon law applies to paint issues or does it?
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