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Old 04-11-2012, 04:00 PM   #1
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Paint problem from sitting in Canada (guess)



So I just delivered the St. Louis area's first (I believe) ZL1 to my best customer, who has bought three Camaro's from me plus several other vehicles. But there was a problem. The paint has many spots in the hood, deck lid, front bumper, and passenger fender from what I can only guess is bird droppings. Plus there are water marks in the clear coat.

I can only guess the majority of this problem was caused by the long delay in QC while the car just sat in the holding lot. This vehicle was built on Feb 20th, and didn't get delivered to us until today. We couldn't see any of this while in the sun, only once it was under our flourescent lighting. Just warning to anyone taking delivery that had a car in holding to have their dealer check their paint before taking delivery.

My customer is understanding and knows it can and will be fixed under warranty. Hopefully we can pull that off without doing any real paint work, we'll see.

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Old 04-11-2012, 04:15 PM   #2
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Originally Posted by Stl_chevy_guy View Post


So I just delivered the St. Louis area's first (I believe) ZL1 to my best customer, who has bought three Camaro's from me plus several other vehicles. But there was a problem. The paint has many spots in the hood, deck lid, front bumper, and passenger fender from what I can only guess is bird droppings. Plus there are water marks in the clear coat.

I can only guess the majority of this problem was caused by the long delay in QC while the car just sat in the holding lot. This vehicle was built on Feb 20th, and didn't get delivered to us until today. We couldn't see any of this while in the sun, only once it was under our flourescent lighting. Just warning to anyone taking delivery that had a car in holding to have their dealer check their paint before taking delivery.

My customer is understanding and knows it can and will be fixed under warranty. Hopefully we can pull that off without doing any real paint work, we'll see.

Ah?!? I'd back it off the curb before the understanding customer gets there.
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Old 04-11-2012, 04:24 PM   #3
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Thanks for sharing this and being an awesome dealership!

I wish more dealers were honest and cared just as much. I understand its a business to make money, but can't do this forever if you don't build relationships.
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Old 04-11-2012, 04:27 PM   #4
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That's unfortunate but not surprising. Please let us know if you get it resolved and what you did to fix it. Did anybody else notice similar spots?
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Old 04-11-2012, 04:31 PM   #5
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Ah?!? I'd back it off the curb before the understanding customer gets there.
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Old 04-11-2012, 06:02 PM   #6
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Ah?!? I'd back it off the curb before the understanding customer gets there.
If you look at the topic of delivered ZL1's you will see we had a long discussion about just this. It was a know-it-all porter that did that but luckily it didn't hit anything.
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Old 04-11-2012, 07:14 PM   #7
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ZL1 Paint Fix

Easy fix,clay bar. Should be part of prep to fix before car is deliverd. I don't care if it's a 25,000 car or a 100,000 car,dealer should clean and fix any problems they find before delivery of car. I know these guys and gals want their ZL1 yesterday but a couple extra hours with a clay bar will fix it. It happens all the time. I had a small paint repiar shop and I use to get new cars all the time to fix because grime or dirt sat on car for some time. Just a little more love and care and paint will be fine. When I get mine I plain on clay bar first thing. And for as long as these cars were held they have some at dealership that sit alot longer. Just my 2 cent.
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Old 04-11-2012, 08:21 PM   #8
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As Dave said - just clay bar the car.
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Old 04-11-2012, 08:25 PM   #9
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As Dave said - just clay bar the car.


Similar imperfections can and most likely will occur on unprotected surfaces just sitting in driveways across America. After using a clay bar for the first time last summer, and hearing people's experiences with the likes of Zaino or Adams -- I don't think I can ever own another car without enough product to keep it pretty!
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Old 04-11-2012, 08:39 PM   #10
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Mine was delivered April 4th and I didn't have any of those paint issues, I have a CRT and I know the dealer didn't clay it but I'm going to this weekend.
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Old 04-14-2012, 10:27 AM   #11
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Quote:
Originally Posted by DAVE ZL1 View Post
Easy fix,clay bar. Should be part of prep to fix before car is deliverd. I don't care if it's a 25,000 car or a 100,000 car,dealer should clean and fix any problems they find before delivery of car. I know these guys and gals want their ZL1 yesterday but a couple extra hours with a clay bar will fix it. It happens all the time. I had a small paint repiar shop and I use to get new cars all the time to fix because grime or dirt sat on car for some time. Just a little more love and care and paint will be fine. When I get mine I plain on clay bar first thing. And for as long as these cars were held they have some at dealership that sit alot longer. Just my 2 cent.
Clay bar didn't even remotely help with the spots that were left on the hood and deck lid. Obviously we took every step possible to fix it before the customer picked it up but it was so bad that it will take a specialist. We have a guy coming a long way to fix it next Wednesday. The customer is the one who insisted on taking it without it fixed and bringing it back to have it done. After waiting as long as he did to get the car, I honestly don't blame him.

Also, this is my father's business partner and has been a customer for 12 years so he is very understanding. And since he is in the car business himself he knows things don't always work out perfectly.
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Old 04-14-2012, 10:37 AM   #12
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My car was perfect!

I saw my car before PDI and it was a little dusty. No imperfections. NONE!

During PDI, I asked the fellow hand washing it that I might clay bar it when I got home. He said, "NO Sir! I've got Clay bar here and I'll do it for you". But the car didn't really look like it needed it. It was just a precaution I was suggesting.

After I got it home, under fluorescent lights and all, it was perfect everywhere.

Not one problem!

My car was completed 2/13 and sat two months. No Issues!
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Old 04-14-2012, 11:38 AM   #13
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I own a Auto Body Shop and do work for Chev & Lexus Dealer....This probly Needs some light sanding with some 3000grit hookit wet....making sur all the moldings, trim and under hood,lid,jams get cover....I lik to buff with 3m products...this will make ur finish even better....not to worry this will not damage the clear coat if done right....
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Old 04-14-2012, 11:52 AM   #14
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Originally Posted by DAVE ZL1 View Post
Easy fix,clay bar. Should be part of prep to fix before car is delivered. I don't care if it's a 25,000 car or a 100,000 car,dealer should clean and fix any problems they find before delivery of car. I know these guys and gals want their ZL1 yesterday but a couple extra hours with a clay bar will fix it. It happens all the time. I had a small paint repair shop and I use to get new cars all the time to fix because grime or dirt sat on car for some time. Just a little more love and care and paint will be fine. When I get mine I plain on clay bar first thing. And for as long as these cars were held they have some at dealership that sit alot longer. Just my 2 cent.
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As Dave said - just clay bar the car.
Using a clay bar will not fix things like this... Bird droppings contain acids that eat away the clear coat causing permanent damage if left to dwell for too long. Obviously this is the case here.

Using a clay bar is one of two steps one should take before applying a coat of wax or sealant. The other is using a cleaner/polish.

Clay bars only remove contaminants embedded in the paint normal washing cant remove, ie; rail dust, tar, pollution contaminants.

The method needed to remove what the OP is talking about is polishing or paint correction with a porter cable/buffer.

Unfortunately, polishes needed to correct this type of thing contain light to moderate abrasives that will further permanently damage the clear coat. While doing this procedure will yield fantastic results once completed(if done correctly, which is not easy) will look absolutely flawless, once the polish and wax/sealant wear off in a month or so you will be left with something like this below...

commonly referred to as the halo affect


Unfortunately the only way to fix this is to yet again polish/buff your car leaving you stuck in a continuous cycle of buffing and destroying your clear coat until there is none left to correct, thus needing to repaint.

There is a common misconception that scratches/swirl marks/bird dropping damage etc, can be easily fixed or repaired by buffing/polishing, which is true in the short term. But the fact remains what is left lurking underneath the fresh coat of polish/wax is a damaged clear coat from the abrasives in the polish...

Long story short, the clear coat is damaged. The only way to fix it is paint correction by a true professional. NOT A DEALERSHIP DETAILER!

Even professionally done the results/fix is only temporary.

OP, IMHO, you should get your "best" customer another car.
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Old 04-14-2012, 07:55 PM   #15
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I totally agree! Im a professional painter and have polished thousands of vehicles. You cant replace factory paint and if id put out 60k id want it to be perfect and definitly not going to a body shop. But i do understand your customers frustration with waiting so long id probably take delivery myself!. But if it needed refinishing you bet id do it myself!
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Old 04-14-2012, 08:41 PM   #16
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Paint Fix

With out seeing the car in person I was only suggesting the easy fix. So lets get real technical and take a scope too see how much damage their really is. And if it's that bad why didn't they catch it in Cand. Or maybe fluid leak from another car on top, seen this before. The real fix would try to start with 2500 grid ultra fine and see if this helps and yes get someone who know what they are doing no just anyone. I've been around paint shop for over 23 years and seen all kinds of issues. Also clay bars come in defferent types and some times take more than one pass. By the way I hope the one who buffed the hood hood in the pic don't touch that ZL1 because those marks is a number one sign of someone who don't know how too buff. Bottom line is it's a new car and know one want's too start haveing too repaint a new car they just bought.. I also like how pepole like too bash others with out even knowing with they are able to do.
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Old 04-14-2012, 10:35 PM   #17
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Quote:
Originally Posted by Stl_chevy_guy View Post


So I just delivered the St. Louis area's first (I believe) ZL1 to my best customer, who has bought three Camaro's from me plus several other vehicles. But there was a problem. The paint has many spots in the hood, deck lid, front bumper, and passenger fender from what I can only guess is bird droppings. Plus there are water marks in the clear coat.

I can only guess the majority of this problem was caused by the long delay in QC while the car just sat in the holding lot. This vehicle was built on Feb 20th, and didn't get delivered to us until today. We couldn't see any of this while in the sun, only once it was under our flourescent lighting. Just warning to anyone taking delivery that had a car in holding to have their dealer check their paint before taking delivery.

My customer is understanding and knows it can and will be fixed under warranty. Hopefully we can pull that off without doing any real paint work, we'll see.

I believe I had the first ZL1 in St. Louis. I picked it up on April 6 and it was delivered the night of the 5th. Mine was built on 2/14, and I guess I was lucky that I had no issues with paint. Good luck getting it straightened out with your customer.
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Old 04-16-2012, 04:14 PM   #18
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I believe I had the first ZL1 in St. Louis. I picked it up on April 6 and it was delivered the night of the 5th. Mine was built on 2/14, and I guess I was lucky that I had no issues with paint. Good luck getting it straightened out with your customer.
Then you would be correct. I was just guessing as I hadn't seen anybody from here post pics, but maybe I missed it.
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Old 04-16-2012, 04:16 PM   #19
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OP, IMHO, you should get your "best" customer another car.
That would be an awesome option, if it were an option at all. Unfortunately, GM isn't going to special build another '12 ZL1 for my customer since they have a warranty process to address paint issues from the factory. Not much I can do to fix the situation other than fix the car.
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Old 04-16-2012, 07:53 PM   #20
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I didn't let the dealer wash my car before delivery and I noticed a place on the roof where a bird likely did something on it. I didn't say anything since I knew I would be able to get most of it out. I used some Adams and Meguiars products and was able to get 95% of it out. I expected the paint to be worse than it actually was. I just had a couple of dents removed from the drivers door that were paid for by the dealer this evening.
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