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Old 04-12-2012, 10:12 PM   #1
owensmat
 
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Convertible Top Recall

Hello All,
First off, disclaimers here. I'm no expert, mechanic, engineer, or definitive source of knowlege here. I can only simply share the experience that I had today and hope that sharing the information helps. It may already be out there, but I didn't see it from tertiary searches. Anyway, took my car to the dealer today on a follow up from a recent visit where they were checking my first to second shift. While there last time, I mentioned that I'd heard a lot of problems with tops rubbing, etc. The service rep ordered some sort of shim parts to fix rubbing issues, etc. The parts were on order, so I had to bring my car back today for the repair. I hadn't noticed any particular issues yet, but the thought was that this would be a preventative fix. So today when I took my car in for the scheduled appt., the dealer said that over the past week, GM issued a recall on this issue and they have newly developed parts to put on the car that will eliminate the problem. Going back next week. Like I said, this may have been covered already, but if not, hopefully this news helps and perhaps someone more in the know can provide detail to this. The service rep was unable to describe what the recall repair entailed, outside of it being newly developed parts to fix the problem.
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Old 04-12-2012, 10:49 PM   #2
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I was just informed of this recall as well this week. My dealer couldn't give any details either as it was just released to them as well????
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Old 04-13-2012, 02:00 AM   #3
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http://www.camaro5.com/forums/showthread.php?t=213980

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Old 04-13-2012, 03:54 AM   #4
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owensmat ~ what dealership did you go to?
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Old 04-13-2012, 08:31 AM   #5
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Mine is in the shop right now getting the new exhaust system installed and the recall (not a TSB) on the top. I just picked up the car April 2.
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Old 04-13-2012, 08:41 AM   #6
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So is this a recall or a TSB? Am I going to get a letter in the mail?
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Old 04-13-2012, 09:03 AM   #7
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My dealer specifically used the word, "recall". He used it twice. Now, of course, he could have been mistaken, but I am not in my recount of the discussion. He said that within the last week, GM issued a recall on the top issue. As I suggested, I'm not sure what this entails, but he did detail that it would require newly designed parts that were on order for the top. That's about all I have. If I get additional details, I'll let you know. I'm a little concerned, in that I haven't noticed any specific issues with my top yet, so the thinking is why fix it, but it sounds from many on here that it would be an inevitability to have the issues of rubbing, etc? The other piece of information here though is that I have hardly paid much attention to details of the top. I haven't even really looked at it very close, aside from checking the seal. Any way around it, hopefully this all turns into something positive for everyone.
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Old 04-13-2012, 09:10 AM   #8
'11 cyber grey vert
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my vert is in for 5th bow replacement and my dealer told me as well specifically "recall" and it pertains to the tsb issued last week " convertible top enhancements".so it is really a tsb that applies to specific vin #'s and from what my dealer said is a recall on those vin #'s

so it looks like GM is starting to take more of a proactive approach rather than a reactive approach.
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Old 04-13-2012, 10:05 AM   #9
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I just checked with my selling dealer's service dept. and they confirmed an "Open Recall" on the top which just came out last week. It sounded to me as thought it's the TSB.

The service advisor told me that it's a 2-stage appt.
1. Bring the car in and they'll inspect it and order any parts, if necessary.
2. Bring the car in and have the parts replaced / adjusted.
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Old 04-13-2012, 11:35 AM   #10
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Excellent. Waiting to bring mine in until I hear the results of others' experiences ...
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Old 04-13-2012, 02:21 PM   #11
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Just check to make sure that the work is performed. Took mine in and when I picked it up the work had NOT been performed. You think they would have gotten a clue when I handed them the TSB up front. I am waiting for the service shop manager to call me. I am giving them one more bite at this apple and then I will unleash hell fire.
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Old 04-13-2012, 02:51 PM   #12
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The program that all of you are referring to is not a recall. It is a Customer Satisfaction Program. It is a little different from a recall in that a recall is a forced repair of the vehicles involved where as a Customer Satisfaction Program is an acknowledgement of an issue in certain vehicles and the voluntary fixing of said issue. This one being about the convertible tops is valid through April of 2014. I hope this is the final fix for this issue and none of you have problems ever again. I hope this helps to answer your questions and if you need to know if your vehicle is involved send me your VIN and I will respond as soon as I can.

Jeff Morris, Chevrolet Customer Service
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Old 04-13-2012, 03:20 PM   #13
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2G1FK3DJ6B9173936

Thank you for the info.
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Old 04-13-2012, 04:52 PM   #14
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Texasbeachbum
What is the name of exhaust you putting on?
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Old 04-13-2012, 06:02 PM   #15
Texasbeachbum
 
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The factory Performance Exhaust Upgrade Package.

I picked it up today and it sounds really good. Better than I thought it would.

Quote:
Originally Posted by Murray513 View Post
Texasbeachbum
What is the name of exhaust you putting on?
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Old 04-13-2012, 06:39 PM   #16
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customer satisfaction program

here is my vin 2G1FK3DJ7B9194035 2011 VERT.
THANK YOU,
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Old 04-13-2012, 08:50 PM   #17
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Just looked over both VIN that were posted here and both of you have this program on your vehicles. Get them checked over and make sure you get this taken care of. I hope this helps.

Jeff Morris, Chevrolet Customer Service
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Old 04-13-2012, 09:52 PM   #18
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
Just looked over both VIN that were posted here and both of you have this program on your vehicles. Get them checked over and make sure you get this taken care of. I hope this helps.

Jeff Morris, Chevrolet Customer Service
You can check or vins? That would be helpful
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Old 04-13-2012, 10:05 PM   #19
theragtopguy
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Jeff, here's mine.

2G1FG3D39C9104730

Thanks a lot man!
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Old 04-13-2012, 11:43 PM   #20
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
The program that all of you are referring to is not a recall. It is a Customer Satisfaction Program. It is a little different from a recall in that a recall is a forced repair of the vehicles involved where as a Customer Satisfaction Program is an acknowledgement of an issue in certain vehicles and the voluntary fixing of said issue. This one being about the convertible tops is valid through April of 2014. I hope this is the final fix for this issue and none of you have problems ever again. I hope this helps to answer your questions and if you need to know if your vehicle is involved send me your VIN and I will respond as soon as I can.

Jeff Morris, Chevrolet Customer Service

Jeff,

I am the proud owner of not only one, but FIVE new Chevrolet automobiles in 18 months. Four of them are 5th Gen Camaros. Just wish I didn't have this problem with the top. We LOVE this car....the color combo is perfect. Too bad it's the discontinued blue... :( Thanks for your help with us on this ongoing issue.

VIN: 2G1FK3DJ3B9180603

Last edited by cactuseater; 09-28-2012 at 03:25 AM.
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Old 04-14-2012, 08:45 AM   #21
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
Just looked over both VIN that were posted here and both of you have this program on your vehicles. Get them checked over and make sure you get this taken care of. I hope this helps.

Jeff Morris, Chevrolet Customer Service
Okay, thanks for doing that. I assumed mine was part of it since it was an early one.
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Old 04-14-2012, 02:03 PM   #22
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Jeff, mine is a 2012 and I currently have the 5th bow issue, but I'm starting to see some signs of what might develop into the dreaded rub marks. I'm curious if mine qualifies under this program. If it does, I'd like to get it taken care of at the same time as the 5th bow if at all possible.

VIN # 2G1FT3DW2C9114568

Thanks.
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Old 04-14-2012, 02:17 PM   #23
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All three of the most recent VINs have this program on them. Please get your vehicles checked over. ZZTop, you also have a program for the airbag light as well. Your dealers should be able to get all of you taken care of in one trip. I hope this helps.

Jeff Morris, Chevrolet Customer Service
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Old 04-14-2012, 02:23 PM   #24
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will the GM send a letter out to the vin numbers that have the problems, or do we wait to hear from our dealership, cause my dealership never believes a word I say
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Old 04-14-2012, 04:43 PM   #25
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
All three of the most recent VINs have this program on them. Please get your vehicles checked over. ZZTop, you also have a program for the airbag light as well. Your dealers should be able to get all of you taken care of in one trip. I hope this helps.

Jeff Morris, Chevrolet Customer Service
Thanks Jeff. My dealer keeps bouncing back and forth between "this is not from the top mechanism" to "this need a new top" to "don;t worry about it, it's under warranty". Depends who you talk to down there. Now I am told the "shop foreman" -- not the service manager -- has the last word on this problem. I'm about ready to use a different dealer because right now I am afraid they will not be able to handle this repair. Was told yesterday that they "never" seen one of these. Uh huh. Funny thing is, we bought it like this - and have a "we owe" slip for the problem. It's also noted on a case number. I just waited for some kind of real fix so that I don;t have the top replaced four or five times this year. So, why the back and forth crap with this vehicle? They could have simply ordered what they need yesterday, and called me when they are ready. Now I must go back to them Wed. 4/18 and talk to the "shop foreman". Another week -- gone. And a 35 mile drive one way. Jeff, do you know ANY reputable dealer in the Phoenix area that has completed these repairs without sending them out to an outside trim shop? (not a good idea...) In looking at my picture, my car is one of the worst out there - it's obvious it needs a top replacement. Thanks again for your help.
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