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Old 06-10-2013, 05:03 PM   #551
KYFlyboy
 
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Agreed ....
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Old 08-02-2013, 01:44 PM   #552
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
The program that all of you are referring to is not a recall. It is a Customer Satisfaction Program. It is a little different from a recall in that a recall is a forced repair of the vehicles involved where as a Customer Satisfaction Program is an acknowledgement of an issue in certain vehicles and the voluntary fixing of said issue. This one being about the convertible tops is valid through April of 2014. I hope this is the final fix for this issue and none of you have problems ever again. I hope this helps to answer your questions and if you need to know if your vehicle is involved send me your VIN and I will respond as soon as I can.

Jeff Morris, Chevrolet Customer Service
Hello Sir,
Here is my vin... What can ya tell me.
2G1FT3DW1C9178035
Thanks in advance
Keith
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Old 09-16-2013, 01:01 PM   #553
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
The program that all of you are referring to is not a recall. It is a Customer Satisfaction Program. It is a little different from a recall in that a recall is a forced repair of the vehicles involved where as a Customer Satisfaction Program is an acknowledgement of an issue in certain vehicles and the voluntary fixing of said issue. This one being about the convertible tops is valid through April of 2014. I hope this is the final fix for this issue and none of you have problems ever again. I hope this helps to answer your questions and if you need to know if your vehicle is involved send me your VIN and I will respond as soon as I can.

Jeff Morris, Chevrolet Customer Service

Jeff,

Can you please check my vin, 2G1FK3DJ8B9169533.

Also is those only for cars within the 3 year 36K limit? My car currently has 39300 miles.

Thank you
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Old 09-19-2013, 04:15 PM   #554
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I just happened upon this thread after buying my my 2012 'vert one week ago and now I'm scared as hell...my car was registered by the first owner in FL. In Jan. of 2012 and now I'm worried that this top is one of the bad ones.Never had a convertible before so I don't know what to look for as far as problem signs...any help would be greatly appreciated
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Old 09-19-2013, 05:23 PM   #555
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Originally Posted by Ramblewood98 View Post
I just happened upon this thread after buying my my 2012 'vert one week ago and now I'm scared as hell...my car was registered by the first owner in FL. In Jan. of 2012 and now I'm worried that this top is one of the bad ones.Never had a convertible before so I don't know what to look for as far as problem signs...any help would be greatly appreciated
First look on the drivers door jam for a sticker with the date of manufacture on it, it will have a month and year. Then if it's after April 2012 you are probably safe. Before that it is hit and miss. Also contact one of the customer service reps on here and give them your VIN number. They should be able to tell you what services and TSB's have been performed or if any need to be performed.
Third is go around the car with the top up and look around the back at the base of the top and make sure it is tight against the body work. If you have any gaps your 5th bow is bent and needs replacing.
Next look over the fabric for any rub marks and wear marks along with any fraying. Have someone lower the top and watch to make sure it goes down evenly and one side doesn't get ahead if the other. Look after the top is down to make sure the back edge is not touching or very close to touching the bodywork.
Did it come with the Tonneau cover? If it did make sure it's the one with the elastic loops and not the hard plastic clips. The elastic loops are the latest design.
That's all I can think of right now.
Best thing is drive it and try not to stress over it. GM is doing a better job now of stepping up and fixing them. Enjoy your car as much as you can.
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Old 09-19-2013, 06:11 PM   #556
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Thanks AB for all the info...sent a message to one of the csr's...hopefully it will all work out...this would not be the memory I would like to have of the first week of ownership
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Old 09-19-2013, 08:41 PM   #557
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I had a new top installed under warranty yesterday but today when I lowered the top I see it's rubbing on the rear passenger side corner and when I put it back up on each side of the top there are two strings or cables with what look like washers attached to each end hanging down that look like they should be attached someplace. (it's dark or I'd take a picture)
I tucked them up into the top before I rolled the windows up but I'm going to guess it's not supposed to be that way and I should go back to the dealer in the morning.
Anyone ever see that before on a brand new top?
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Old 09-26-2013, 10:59 AM   #558
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well i had my "convertible top enhancement"(it's clearly stated as RECALL on service sheet) done yesterday even though i haven't had any issues. i had a bad tire sensor(lights been on since it was a month old) and i did the ac reprogram bcm recall. i swear it frustrates me to no end how Chevrolet is just throwing cars together. 2011 with 4600 miles.. never driven in rain.. garaged...
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Old 10-06-2013, 07:28 PM   #559
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I have a 2012 45 th and had a yellow card mailed to me last winter along with a letter. I had work done at my dealer and the top looks to be tighter and I can see the ribs more , I also have a dip in the top now at both sides around the front seat area around five inches long and three wide.
I only have 3,700 miles and never seen rain or snow going to try to add photos lint on top is from a chevy camaro car cover . My top looked better before it was touched , please can you check my vin 2g1ft3dw8c9104000 Thank you , Pete
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Old 10-07-2013, 09:08 PM   #560
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Jeff,
Could you please check my car for eligibility or if work was completed. The vin is 2G1FB3DD7B9197981
Thank you in advance for your help.
Tom
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Old 10-07-2013, 09:28 PM   #561
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Hello Sir,
Here is my vin... Can you check it me?
2G1FC3DD0B9203519
Thanks in advance
Hoi
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Old 10-17-2013, 05:46 PM   #562
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Thanks Jeff, if your still around any chance checking this one too
VIN: 2G1FK3DJ9B9188303
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Old 10-17-2013, 07:31 PM   #563
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Going on 6 months (after one frame & 3 pieces of fabric) and I can say that I FINALLY found someone who KNOWS HOW TO DO IT RIGHT!

Whenever I put my top down, it isn't any closer to touching the frame than the day they installed it. This was a MAJOR issue before; the first 2 kept getting wear marks/holes because the installers DIDN'T KNOW WHAT THEY WERE DOING. The fabric kept touching the storage well frame when the top was down.

Now the only thing happening is when the top's down, if the road gets a little rough, I can hear the roof frame squeaking on the driver's side. Also, when it's parked with the top down, I can gently push down on the driver's side roof frame & still hear the same squeaking.

I'm told that there's a way to adjust the frame point that's squeaking. I'll probably take it in soon seeing as I only have 13k more warranty on the roof & frame.
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Old 10-27-2013, 09:09 PM   #564
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Jeff, here's another VIN. I'd appreciate to know if my car falls under this program.

2G1FK3DJ1B9192135

I know this is an older thread, so I hope you're still watching.

Kevin
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Old 10-31-2013, 03:06 PM   #565
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Top update

Got the call yesterday from the dealer that it was ready. I went to pick it up and it looked great, top was nice and tight, no wrinkles, or waves anywhere. So then I put it down...well it didn't go down all the way, the side arms were sticking up from the well about three inches, the front edge of the top wa at least a inch higher than the top of the back seat trim. I went back in and told them something was wrong. I took the service rep out and he said I'll give him a call. So then he said take it over to the top place and let them look at it. When I got there he tried to tell me that was how it was supposed to be. I said no it all should fit below the bodylines so the tonneau will fit. He said it would, so I had to show him it wouldn't. So this morning I had to take it back and he said he would "Try" to adjust it again... Needless to say my confidence in him is going down very quickly. If it's not right today I am requesting a factory technician be brought in the take care of it right.

Update: they readjusted the top, that is better but still not low enough, now the frame on the passenger side does not line up correctly with the windshield frame. When I pointed it out he acted like it wasn't anything he could do about it. Because of that misalignment the top is now almost impossible to latch. His explanation, it's a new top and it needs to be left up for two weeks for the material to stretch and settle. I said that won't fix the alignment problem and he just said just wait and see. I went back to the dealer and discussed it with them, they agreed the alignment problem won't go away but the stretching of the material may help it to lower better. He said let's tackle one problem at a time, so now I will leave it up two weeks and recheck it. If the problems still exist they will persue other options. Anyway he said they will do whatever it takes to make it right.
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Old 10-31-2013, 07:27 PM   #566
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My top was really tight when they first put it on but loosened up after about a week.
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Old 10-31-2013, 07:30 PM   #567
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My top was really tight when they first put it on but loosened up after about a week.
Did your top not go down far enough to get your tonneau cover on?
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Old 10-31-2013, 11:18 PM   #568
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Originally Posted by Angrybird 12 View Post
Anyway he said they will do whatever it takes to make it right.
What else would he say?

You're the last person who could use advice about taking life one day at a time, especially from a shallow guy like me, but I have to say, this is not the way car ownership is supposed to be. You know better than anyone that life is too short to let any vehicle become a burden, rather than a pleasurable servant.
Rationalize problems away, but it all adds up to mental and emotional stress which takes a subtle toll, no matter how minor.

I sincerely hope this doesn't become a Winter of Discontent for you.
Remember, there are many nice new chariots ready to hit the streets in the Spring.
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Old 11-01-2013, 07:05 AM   #569
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What else would he say?

You're the last person who could use advice about taking life one day at a time, especially from a shallow guy like me, but I have to say, this is not the way car ownership is supposed to be. You know better than anyone that life is too short to let any vehicle become a burden, rather than a pleasurable servant.
Rationalize problems away, but it all adds up to mental and emotional stress which takes a subtle toll, no matter how minor.

I sincerely hope this doesn't become a Winter of Discontent for you.
Remember, there are many nice new chariots ready to hit the streets in the Spring.
There may be lots of new ones out there but they are not MY Car. I don't know why but this car holds a special place in my heart. It's already become a part of me. It's hard to explain but I have a connection with this car I have never had with any I have owned before. I know it's silly for a 60 year old Man to feel this way about a car. But I just can't help it.
I guess right now I just should have lived with the weather stripping poking out instead of going through this. But I am confident that some how, some way this will be fixed and everything will be back to the way I want it. Even if it takes me driving back up to Rodgers Chevrolet and let Gerry work on it. I will have this car right.
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Old 11-01-2013, 08:49 AM   #570
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I will have this car right.
Understood.
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Old 11-01-2013, 03:57 PM   #571
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Going to the dealer on Monday for my top. I did have them take a look at it this week as I was in the area. The service advisor said he did not hear about any top problems and I showed him my rub marks that are on drivers side in the front seat area along with the divots. I sent a pm to William and gave the dealer information a few days ago with hopes he would be able to advise my dealer what to do but have not had a reply.
I have to say I know my problems will be the same as others only it will take longer as my car never sees rain and is in the garge with 4,000 miles on it . I also agree the dealer will b/s you as they always do !!! I would also trade this in but I know it would be a $10,000 hit which no one in their sane mind would do . If I could I would get a hard top with a sun roof. And after spending $43,000 plus $2,300 to have the factory ground kit put on this should be the last thing on your mind . We know the only fix is a new top with a new frame . They sell tons of these cars they should be able to take care of us
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Old 11-01-2013, 04:28 PM   #572
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Going to the dealer on Monday for my top. I did have them take a look at it this week as I was in the area. The service advisor said he did not hear about any top problems and I showed him my rub marks that are on drivers side in the front seat area along with the divots. I sent a pm to William and gave the dealer information a few days ago with hopes he would be able to advise my dealer what to do but have not had a reply.
I have to say I know my problems will be the same as others only it will take longer as my car never sees rain and is in the garge with 4,000 miles on it . I also agree the dealer will b/s you as they always do !!! I would also trade this in but I know it would be a $10,000 hit which no one in their sane mind would do . If I could I would get a hard top with a sun roof. And after spending $43,000 plus $2,300 to have the factory ground kit put on this should be the last thing on your mind . We know the only fix is a new top with a new frame . They sell tons of these cars they should be able to take care of us
If all you have are rub marks and not experiencing any wear or holes I would not do anything but get them to document the problem. Get it on record. Then if or when you do see wear or holes developing then is the time to press the issue. I saw a Toyota Solara the other day and it's top was marked up worse than any Camaro I have ever seen. It was covered in them on the side panels and wrinkles all over. This was also a fairly new car. So it's not just Camaros that experience rub marks and wrinkles. If it ain't broke don't fix it.
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Old 11-01-2013, 04:51 PM   #573
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Some one did say they changed the frame at the end of 2012 . My car has a 7 2012 date so it falls in to the problem area . When the service advisor looked at it he asked if I leave the top down when the car is in the garage and I never do as I have wrinkles at the back 1/4 glass on both sides. The longest it has been down is for nine hours two times for a car show it was in . I have 15 years as a field service tech I know what goes on .
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Old 11-01-2013, 05:01 PM   #574
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Some one did say they changed the frame at the end of 2012 . My car has a 7 2012 date so it falls in to the problem area . When the service advisor looked at it he asked if I leave the top down when the car is in the garage and I never do as I have wrinkles at the back 1/4 glass on both sides. The longest it has been down is for nine hours two times for a car show it was in . I have 15 years as a field service tech I know what goes on .
I think it was more around the April 2012 timeframe they made the changes. By July yours should have had the new design.
Just saying changing the top and frame out for rub marks and wrinkles may be swapping it out for new problems. I am now in a two week waiting period to see if my top will stretch out enough to where it goes down in the well enough to install the tonneau cover. Right now it does not. I also have an issue with the right hand top frame misalignment at the windshield. They will tackle that problem after the two weeks leaving the top up.
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Old 11-01-2013, 05:55 PM   #575
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Originally Posted by phk36 View Post
Some one did say they changed the frame at the end of 2012 . My car has a 7 2012 date so it falls in to the problem area . When the service advisor looked at it he asked if I leave the top down when the car is in the garage and I never do as I have wrinkles at the back 1/4 glass on both sides. The longest it has been down is for nine hours two times for a car show it was in . I have 15 years as a field service tech I know what goes on .
phk36,

I'm attempting to message you back regarding your latest concern, but keep getting the following message:

"phk36 has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her."

Can you adjust this so we can communicate privately? Thanks!

William R.
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