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Old 04-17-2012, 12:50 PM   #76
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Quote:
Originally Posted by HDRDTD View Post
Jeff, can you check this VIN for me please?
2G1FT3DW0B9181843
I am showing that you vehicle with last eight of the VIN B9181843 does fall under this program.

Tricia, Chevrolet Customer Service (filling in for Jeff).
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Old 04-17-2012, 12:53 PM   #77
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Originally Posted by SSConvColorado View Post
Jeff, as a new owner, do you know if mine is at issue? VIN # 2G1FK3DJ2C9189147

5th bow just broke, and with less that 100 miles, not time to see if any rubs yet. I was hoping both problems would be resolved at factory due to being manufactured just a few weeks ago.
I am not showing that you fall under this program. Please contact me or Jeff privately for more assistance. Thank you.

Tricia, Chevrolet Customer Service (filling in for Jeff).
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Old 04-17-2012, 12:55 PM   #78
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Originally Posted by Earthshaker6 View Post
Tricia or Jeff

Can you please check my vin? 2G1FT3DW4C9120579 It is about time for an oil change...maybe I can just get her all fixed up! LOL Thanks.
I am showing that you fall under this program. Let us know how it goes at the dealer.

Tricia, Chevrolet Customer Service (filling in for Jeff).
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Old 04-17-2012, 01:00 PM   #79
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Originally Posted by Chevrolet Customer Svc View Post
You also fall under this program. Thank you.

Tricia, Chevrolet Customer Service (filling in for Jeff).
Thanks for all your work in doing this, we realize that you are under no obligation to do this for us. I just wanted to say thanks from all of us here.
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Old 04-17-2012, 01:17 PM   #80
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Originally Posted by Chevrolet Customer Svc View Post
I am showing that you vehicle with last eight of the VIN B9181843 does fall under this program.

Tricia, Chevrolet Customer Service (filling in for Jeff).
Thank you Tricia.
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Old 04-17-2012, 02:41 PM   #81
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I am getting rub marks on my top at 1000 miles, not seriously upset about it, but should I bring it in now to have it worked with, or should I just let it run its course for a bit? My VIN is 2G1FT3DW3B9178780. Thanks in advance Tricia, very happy you are there for us.
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Old 04-17-2012, 03:26 PM   #82
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I got my recall notice via onstar email.. So if you have onstar log in and it will tell you to get service recall on convertible top ASAP..
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Old 04-17-2012, 03:35 PM   #83
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Originally Posted by Chevrolet Customer Svc View Post
You appear to fall under the program at this time.

Tricia, Chevrolet Customer Service (filling in for Jeff).
Tricia thanks for all your hard work. You have been busy entering VIN's
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Old 04-17-2012, 04:37 PM   #84
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I also got a recall notice via On-star about the convertible top work....I'll be stopping by my dealer in the next couple of days to get the ball rolling.
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Old 04-17-2012, 05:17 PM   #85
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Rally, your vehicle is a part of this program. I would suggest getting it taken care of before more work needs to be done to the top. Hopefully this gets everything taken care of for you and you don't have to worry about it. Kendred, I have heard nothing on a new tonneau cover for the Camaro. It is possible but until I get something in my resources or from my superiors I have absolutely no information on any new tonneau cover in the works.

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Old 04-17-2012, 05:26 PM   #86
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Thanks for all your work in doing this, we realize that you are under no obligation to do this for us. I just wanted to say thanks from all of us here.
DITTO TRICIA
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Old 04-17-2012, 05:30 PM   #87
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Thanks Jeff!
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Old 04-17-2012, 07:10 PM   #88
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I dropped my car off at the dealership today to get the tsb done. Hopefully, this is the last of any top issues.
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Old 04-17-2012, 07:56 PM   #89
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Thanks Tricia!
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Old 04-17-2012, 10:33 PM   #90
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My dealer said he is still waiting on parts for TSB. He said that they were ordered from Kent automotive, but it has been over three weeks. I might be getting the run-around, it sucks because I thought they were trying to do the right thing. I guess I will give them until I receive the letter, then I will go somewhere else.
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Old 04-18-2012, 12:24 AM   #91
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Went to the dealer today and had the shop foreman indicate to the manager what parts to order for the car, including the full top. Service manager will then call me to go over the order list before submitting to make sure we are all on the same page.

BTW -- saw a brand new ZL1 sitting in detail, just came off the truck. My god, it's a beautiful car. Unfortunately, there's a bidding war out there and dummies are paying much more for the car than MSRP. Funny as hell. There was a Corvette ZR1 Carbon Edition sitting there in the showroom for months and it went for under invoice. LOL. Duh. I would have taken that in a heartbeat.
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Old 04-18-2012, 07:11 AM   #92
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I called yesterday and asked to schedule service for the program bulletin on the Camaro convertible tops... The response was "what are you talking about?"... I then explained what it was and that I had received a notice regarding the issue and then the response was "oh, its not a program"... I said really, I'm looking right at it and the word program is in big bold letters in the first two sentences of the bulletin. Funny thing was a few weeks ago when I had my TBSS in for an oil change I asked the service writer who I was BS'ing with if they had done any work on the Camaro tops or had any issues come through the service department and he asked what for in a puzzled manner. I then explained the known issue to all of us and it was "well most people who have convertibles haven't really put their tops down yet so we haven't really seen any". Funny how it seems no one wants to readily admit there's a problem and say we will take care it.

Anyway, mine goes in next wednesday for the "fixes". Right now I only get some light rub marks above the doors which seems to be a bit worse if I use the tonneau cover. Build date on mine is June or July 2011.
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Old 04-18-2012, 07:20 AM   #93
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Apparently the dealer is still waiting on parts for my top recall... Should I go ahead and ask for a new top as well while its in there ?
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Old 04-18-2012, 08:40 AM   #94
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Quote:
Originally Posted by goldappa View Post
I dropped my car off at the dealership today to get the tsb done. Hopefully, this is the last of any top issues.
Just dropped mine off today too
Hopefully everything works out ok ! Good luck
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Old 04-18-2012, 08:42 AM   #95
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all of you keep talking about parts!!!!!!! what parts are they ordering, im told its only tape, thats all that was ordered for mine. does anyone know what part they or you are talking about? i think you all are getting just TAPE, which i dont consider a part.
??????
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Old 04-18-2012, 08:54 AM   #96
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Originally Posted by jtfire006 View Post
all of you keep talking about parts!!!!!!! what parts are they ordering, im told its only tape, thats all that was ordered for mine. does anyone know what part they or you are talking about? i think you all are getting just TAPE, which i dont consider a part.
??????
Your correct.mostly true, but they are also supposed to be appying some strip caulking and sealer.
so 3 parts in total if you count the tape.
They are also supposed to trim brackets

This is all very similar to our member "SUX2BU" had done to his vert long time ago.
Thanks SUX for showing GM the way.....
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Old 04-18-2012, 08:55 AM   #97
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Quote:
Originally Posted by jtfire006 View Post
all of you keep talking about parts!!!!!!! what parts are they ordering, im told its only tape, thats all that was ordered for mine. does anyone know what part they or you are talking about? i think you all are getting just TAPE, which i dont consider a part.
??????
Supplies... and I wish the word recall would stop being used also.

Just make sure the work is performed. My dealer said they did but did not.

I am waiting for supplies to come in to finalize this fix.

Remember part of this 12052 CSP (Customer Satisfaction Program) is an assessment to determine if the top should be replaced.
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Old 04-18-2012, 09:41 AM   #98
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so if all three old tsb's have been done and you still have problems what is this going to do for you?
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Old 04-18-2012, 10:30 AM   #99
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Originally Posted by Chevrolet Customer Svc View Post
The program that all of you are referring to is not a recall. It is a Customer Satisfaction Program. It is a little different from a recall in that a recall is a forced repair of the vehicles involved where as a Customer Satisfaction Program is an acknowledgement of an issue in certain vehicles and the voluntary fixing of said issue. This one being about the convertible tops is valid through April of 2014. I hope this is the final fix for this issue and none of you have problems ever again. I hope this helps to answer your questions and if you need to know if your vehicle is involved send me your VIN and I will respond as soon as I can.

Jeff Morris, Chevrolet Customer Service
Is VIN 2G1FT3DW1B9163484 affected by this?
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Old 04-18-2012, 12:37 PM   #100
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Tricia/Jeff,

I sent you a PM re: response yeseterday.
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