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Old 04-18-2012, 02:15 PM   #101
texfre
 
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In Vernon BC Canada, the dealer says it is a TOP 12052 Recall by GM
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Old 04-18-2012, 02:17 PM   #102
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Originally Posted by jtfire006 View Post
so if all three old tsb's have been done and you still have problems what is this going to do for you?
You can always go the customer service route - and perhaps a buy back or some sort of agreeable compensation.

(We're turning in our vert today for these very reasons).
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Old 04-18-2012, 02:20 PM   #103
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Kind of discouraging when the corporate office can't efficiently get the correct information out, and most forum members know more than the dealerships.
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Old 04-18-2012, 03:26 PM   #104
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spckatnip, Your vehicle is involved with this program. Let me know how things go for you.

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Old 04-18-2012, 03:41 PM   #105
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I just called my dealer and got shrugging shoulders again. Upon giving the service writer the latest update details and a hint on where to look, he found the new bulletin. Mine goes in Monday. Here is the sad part...sounds like they are going to do SUX2BU's fix. No real progress seems to have been made.
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Old 04-18-2012, 03:42 PM   #106
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Kind of discouraging when the corporate office can't efficiently get the correct information out, and most forum members know more than the dealerships.
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Old 04-18-2012, 03:55 PM   #107
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Lonewolf,

I was not able to pull up information on your vehicle. I would recommend checking the VIN and getting back to me or Jeff. Thank you in advance.

Tricia, Chevrolet Customer Service (filling in for Jeff).
Thanks Tricia

Corrected VIN 2G1FK3DJ3B9210649
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Old 04-18-2012, 04:06 PM   #108
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Supplies... and I wish the word recall would stop being used also.
CSP (new) = Voluntary Recall (old). They just changed the name to protect the innocent. There may be some that want to argue, but in effect, it's exactly the same. Either/or, call it what makes you feel all warm and fuzzy. At least GM is taking action BEFORE someone tells them they need to. So that's a + for GM.

I just hope they incorporate all the fixes at the factory level before I get around to ordering my ZL1 convertible.
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Old 04-18-2012, 04:08 PM   #109
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so if all three old tsb's have been done and you still have problems what is this going to do for you?
EDIT: Correction GM has a standard for the top to be replaced in the older TSB's as well

I fear that GM will never get this top to look good, but is is very quiet and does not leak. The rub marks are becoming holes and the dealership is hacking away at the wrong parts in an attempts to fix the problem.

Louisiana gives them 4 attempts, they have used up three in my case. I love this car and hate the top headaches.

I have about 5k invested in mods but, if I have to I will cram this car back down GM's throat and have them spit me out a new one.
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Old 04-18-2012, 04:09 PM   #110
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CSP (new) = Voluntary Recall (old). They just changed the name to protect the innocent. There may be some that want to argue, but in effect, it's exactly the same. Either/or, call it what makes you feel all warm and fuzzy. At least GM is taking action BEFORE someone tells them they need to. So that's a + for GM.

I just hope they incorporate all the fixes at the factory level before I get around to ordering my ZL1 convertible.
Hey man get out my head.
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Old 04-18-2012, 07:12 PM   #111
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I called my dealer today to schedule an appointment for the CSP. They seemed to know about it and did not give me any issues. It will be going in on Monday for the assesment and or fixes.

My marks are pretty minor and I have no wind noises, water leaks or 5th bow issues so I hope this will take care of it since I really don't want a new top based on the marks I have.
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Old 04-18-2012, 07:30 PM   #112
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I am filling in for Jeff while he is out of the office. I am showing that both of these vehicles fall under the program. Contact me of Jeff privately if you need anything else.

Tricia, Chevrolet Customer Service.
THANK YOU TRICIA,CAN YOU HELP ME FIND A DEALER WITHIN 20 MILES OF ZIP CODE 11746 THAT IS CAPABLE OF DOING THE NECESSARY REPAIRS,THANK YOU AGAIN FOR YOUR HELP
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Old 04-19-2012, 12:46 AM   #113
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Was talking with the shop foreman at my dealership openly and candidly about the top, as was he with me, nothing to hide and no holes barred approach. The design is a tough cookie for this car, really is. Hopefully they can get this thing to work right soon. Absolutely love the look of this automobile.
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Old 04-19-2012, 08:45 AM   #114
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spckatnip, Your vehicle is involved with this program. Let me know how things go for you.

Jeff Morris, Chevrolet Customer Service
Will do I am scheduled for Tuesday at Gunn Chevy.
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Old 04-19-2012, 09:33 AM   #115
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got mine back yesterday I do NOT have any 5th bow issues, rub marks, or water leaks my concern was wind noise which has been fixed ... i also have a crease on the inside of my car near the back window lower corner on the passanger side any one else have this they wanted to send it to a trim shop but i told them i would wait for now.
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Old 04-19-2012, 09:57 AM   #116
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So I called my Dealership back, after 3 weeks of no return calls and they tell me " Yeah we have the parts , already done 3 of them, then he states that they do not have to take the top off?" I am so confused right now.
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Old 04-19-2012, 10:11 AM   #117
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Question for Jeff??

Just had my CSP repair done and when I got it home, the headliner bracket to bow screws were NOT in the correct place per one of the earlier TSB's. Why is the screw postitioning issue NOT addressed in the most recent TSB/CSP? I notified my fixing dealership and they could not access the older TSB as it just referred them to the recent one. Is the screw positioning in the correct holes still an issue?
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Old 04-19-2012, 10:12 AM   #118
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So I called my Dealership back, after 3 weeks of no return calls and they tell me " Yeah we have the parts , already done 3 of them, then he states that they do not have to take the top off?" I am so confused right now.
The top only comes off if they are going to replace it. Trust me NONE of these field techs want to touch these things.
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Old 04-19-2012, 10:27 AM   #119
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The top only comes off if they are going to replace it. Trust me NONE of these field techs want to touch these things.
I can understand that ! So I guess I am going to take it in on Monday !
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Old 04-19-2012, 11:42 AM   #120
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Mine just went in. Found out that convertible top issues like this goes through the body shop manager, not the service manager at our dealership. I called in to schedule the appointment and spoke to a service tech who answered the service line. When I asked the service tech about it he didn't have a clue what I was talking about. He said that I should probably talk to the body shop manager. Transfered me and he was right. Eric new all about it, plenty of kits in stock (they had done 11 already), got us in today and said we should have it back shortly. He figured it would take a couple of hours tops.

I just assumed all things service should go through the service department. Turns out that isn't the case. Figured I would share this as it may help others get to the root quicker.
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Old 04-19-2012, 04:14 PM   #121
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pony, unfortunately I am unable to discuss specifics of the tsb's and other documents on vehicle issues that we have at our disposal as they are for our service technicians at the dealerships to use and not for public use. I also do not have information on why certain things are in this recent fix and why some are not. I'm sorry I can't be of more help in this situation.

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Old 04-19-2012, 09:04 PM   #122
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pony, unfortunately I am unable to discuss specifics of the tsb's and other documents on vehicle issues that we have at our disposal as they are for our service technicians at the dealerships to use and not for public use. I also do not have information on why certain things are in this recent fix and why some are not. I'm sorry I can't be of more help in this situation.

Jeff Morris, Chevrolet Customer Service
So because the new CSP/TSB does not have the screw moving procedure, and they did NOT do it, I can expect the screws of the headliner retaining bracket to rub completely through the top in the near future and GM can replace my entire top and mechanisms.

I refered them (dealership) to the orginal Document ID: 2726338
#11-08-67-001A: Convertible Top Cloth Spots/Indentations or Damage Between #1 and #2 Bow (Follow Procedures Outlined Below) - (Oct 19, 2011) When they pull it up, It just refers them to the new one.

Post #1102 at; http://www.camaro5.com/forums/showth...142513&page=45

As far as the TSB's being for the technicians at the dealerships and not for public use, GM engineering sure doesn't have a problem with Stealing/copying the work of members on this forum and using them for their own! I know you do alot on this forum, but the above answer is a "cop out" and is what got GM into this mess in the first place.
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Old 04-20-2012, 08:42 AM   #123
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Please check vin 2G1FK3DJXB9192845
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Old 04-20-2012, 09:34 AM   #124
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Pony - I took my top in 2 days before the new CSP came out and all they did was move the screws. Two days later after 1 ride with the top down my rub marks were back. So that didn't do a thing for me.

Also yesterday when i talked to the service advisor about doing the new CSP on my car they thought they did not need to do the CSP on my car because they had done the first TSB fix . But after talking to the service advisor and explaining the difference between the two - TSB - CSP he is ordering the parts to perform the full new CSP on my car. So heads up to those who had the first TSB done, don't wait to be contacted for the new CSP, call them.

Is it CSP or CSR? they call it a customer satisfaction recall so it would seem it is a CSR.
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Old 04-20-2012, 09:37 AM   #125
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BTW thanks to all of you on C5 who posted the TSBs and information because without all that knowledge i would never have been able to advocate about my issues with the dealership!!

Thanks!!!
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