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Old 05-06-2009, 08:06 PM   #1
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Mac Haik in Houston denies my written agreement for MSRP (UPDATE: Issue resolved!!!)

On August 15th I became #2 on the list for a 2SS/RS at Mac Haik Chevrolet in Houston, Tx. I ordered my car on October 15th, a CGM 2SS/RS with 20" polished wheels. I received a call this morning my car was in. I went over to pick it up and found out why GM is struggling so much these days. They would not honor my written agreement to purchase the car at MSRP and said I either paid them an $8000 premium or forget it.

The salesman I ordered the car from apparently left them a couple months ago so I was working with someone I hardly knew. He was on my side but the manager on duty said the paper that the agreement was written on meant nothing to him. It had my order alpha number on it, specified they agreed to sell to me at MSRP and was signed by myself, my salesman and dated. I wish I could remember the manager on duty that I talked to because he lacked any character or integrity. He was so smug and arogant it made me feel like an absolute nothing.

I picked that dealership to order my car from! I walked into their show room and picked them to get my business. I have been in and out of their many times since that August. I have test driven Suburbans on their lot and my saleman knew I would be in the market for one in early 2010.

Bottom line is I got all hyped up with the pre order event, got my car ordered and now this. So, to me, it comes as no surprise why GM is going thru such a hard time. They just lost 6 customers for life. I have 5 drivers in my family, currently, soon to be 6. We are all very upset over this. We have all been waiting for "our" car to come in. They just lost 6 future GM owners to screw 1 customer for 8 grand.

I currently own a 2009 corvette. First thing I am doing this weekend is selling it to Carmax. I will not appear to support them after this. This web site convinced me to give GM another chance and I did. For me, it was a mistake. Sure, some of you will say go to another dealer. No way, I had my deal made for 8 1/2 months just to be screwed. Why give them another chance. I really wish someone with some Integrity at GM would read this and take notice.

By the way, the car was beautiful, just beautiful!!!! I can't describe the way I was taken from sheer joy when I first saw it to the way I felt on my drive home.


As of this morning, 5-7, I have been contacted by the dealer and they have done the right thing and honored my agreement. Issue resolved.

Last edited by OldTimer; 05-07-2009 at 10:53 AM. Reason: Mac Haik has done the right thing and corrected the issue.
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Old 05-06-2009, 08:07 PM   #2
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Old 05-06-2009, 08:10 PM   #3
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This is what I am afraid of happening, but remember - it's not GM that screwed you. The dealerships make their own deals with customers for pricing. I've been thinking about this same scenario in my head since I ordered.
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Old 05-06-2009, 08:11 PM   #4
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Oh the lawsuit and press release that I would have developed about that craphole of a dealship!!!
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Old 05-06-2009, 08:12 PM   #5
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Why are you blaming GM for this?
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Old 05-06-2009, 08:12 PM   #6
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can't tell you what to do, but i've had some bad experiences at dealerships. There are VERY GOOD ones out there though. Don't quit on GM because some jack dealer screwed you. GM does not equal DEALER, they are NOT one in the same. Toyota dealers will do the same thing to you back when the prius came out and the tundra.
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Old 05-06-2009, 08:13 PM   #7
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Stay tuned

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Oh the lawsuit and press release that I would have developed about that craphole of a dealship!!!

It just might be coming! I have not been off the phone and receiving all kinds of advice from friends.
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Old 05-06-2009, 08:13 PM   #8
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If you have the signed documentation, It might be worth paying a lawyer to spend 10 minutes talking to this guy, sometimes the mere mention of lawsuit will work wonders. The reason you got a signed document was that it is a legal contract.
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Old 05-06-2009, 08:13 PM   #9
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Stories like this really make me sick! $8,000.00 is robbery! Take it to your local new channel. Expose these A-holes!
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Old 05-06-2009, 08:14 PM   #10
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Quote:
Originally Posted by OldTimer View Post
On August 15th I became #2 on the list for a 2SS/RS at Mac Haik Chevrolet in Houston, Tx. I ordered my car on October 15th, a CGM 2SS/RS with 20" polished wheels. I received a call this morning my car was in. I went over to pick it up and found out why GM is struggling so much these days. They would not honor my written agreement to purchase the car at MSRP and said I either paid them an $8000 premium or forget it.

The salesman I ordered the car from apparently left them a couple months ago so I was working with someone I hardly knew. He was on my side but the manager on duty said the paper that the agreement was written on meant nothing to him. It had my order alpha number on it, specified they agreed to sell to me at MSRP and was signed by myself, my salesman and dated. I wish I could remember the manager on duty that I talked to because he lacked any character or integrity. He was so smug and arogant it made me feel like an absolute nothing.

I picked that dealership to order my car from! I walked into their show room and picked them to get my business. I have been in and out of their many times since that August. I have test driven Suburbans on their lot and my saleman knew I would be in the market for one in early 2010.

Bottom line is I got all hyped up with the pre order event, got my car ordered and now this. So, to me, it comes as no surprise why GM is going thru such a hard time. They just lost 6 customers for life. I have 5 drivers in my family, currently, soon to be 6. We are all very upset over this. We have all been waiting for "our" car to come in. They just lost 6 future GM owners to screw 1 customer for 8 grand.

I currently own a 2009 corvette. First thing I am doing this weekend is selling it to Carmax. I will not appear to support them after this. This web site convinced me to give GM another chance and I did. For me, it was a mistake. Sure, some of you will say go to another dealer. No way, I had my deal made for 8 1/2 months just to be screwed. Why give them another chance. I really wish someone with some Integrity at GM would read this and take notice.

By the way, the car was beautiful, just beautiful!!!! I can't describe the way I was taken from sheer joy when I first saw it to the way I felt on my drive home.
I am concerned that we might see this sort of situation more often. If so, GM will certainly lose more than just 6 customers. I will buy a Chally if the dealer decides to all of a sudden extort me by going above MSRP.
I don't have to buy this car. I want to buy it. GM, please encourage you dealers to not take advantage of it'S most loyal customers; the admirers of the CAMARO.
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Old 05-06-2009, 08:18 PM   #11
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Speak to the General Manager.

If HE refuses to honor the agreement, tell him you will call the State Attorney General's Office, and all the local news media.

Don't even worry about it, unless the General Manager does not do the right thing.
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Old 05-06-2009, 08:18 PM   #12
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Make a sign and post it in front of the dealership saying something to the effect of "Mac Haik charges 8K over MSRP for Camaros when alot of others sell AT MSRP! Dont buy from Mac Haik!!!" Or you could sit in a parking lot right before you turn into the dealer where everybody would see you with your sign right before they turn into Mac Haik.
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Old 05-06-2009, 08:20 PM   #13
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Are you serious

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Why are you blaming GM for this?
The food chain does not start at the bottom!!
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Old 05-06-2009, 08:22 PM   #14
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I sure the news stations would eat this up with the current state of GM.
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Old 05-06-2009, 08:22 PM   #15
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Slap them with a lawsuit. If you have a legal document state how things are supposed to go, then that is how they are supposed to go down. They are slingiin' BS, and you need to call them on it!
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Old 05-06-2009, 08:23 PM   #16
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I say have patience, once they fill their backorders you be able to buy a maro at less then MSRP .... JMO
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Old 05-06-2009, 08:23 PM   #17
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Already done

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Originally Posted by camaro5 View Post
Speak to the General Manager.

If HE refuses to honor the agreement, tell him you will call the State Attorney General's Office, and all the local news media.

Don't even worry about it, unless the General Manager does not do the right thing.
I was told by the manager that the GM would not tell me any different. I left a voice mail for Mac Haik so we will see if he returns my call. If not, pretty easy to just go see him. He is in my building!

I also doubt it will be there by the time i get this resolved. Some idiot will probably pay it. They already had a sold tag on a yellow 2SS/RS.
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Old 05-06-2009, 08:25 PM   #18
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Why are you blaming GM for this?
Could it be.... because their representatives come to these forums and blame the state franchise laws for GM's failure to address these issues?
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Old 05-06-2009, 08:27 PM   #19
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The food chain does not start at the bottom!!
+1 But I dont blame you one bit for not wanting to buy GM because of this. I personally know 4 people that have bought other cars(1 challenger, 3 mustangs) because of stupid BS that goes on with GM. This whole pre-order thing is a mess. GM builds some great vehicles but if they dont get thier heads out of thier they will continue on a downward spiral.
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Old 05-06-2009, 08:28 PM   #20
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Its hard to believe that you waited all this time and this happens. MakHaik is one of the most respected dealers in houston and this is just unusual that they can treat one of thier customers like this. Expose them to the media and tell them exactly what they did to you. I have a feeling that you want be the only one they screw over for those who pre-ordered.

Good Luck!
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Old 05-06-2009, 08:29 PM   #21
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This is so disturbing on many levels. I honestly hope someone intervenes on your behalf and makes this wrong right! That is BS. WTF is a written agreement for anyway if the party doesn't abide by the agreement. BS I tell you...BS. I would take it to the State Attorney General's office and the Better Business Bureau. If they pull this type of stunt in the open what other deceitful things are they doing behind closed doors. I wouldn't trust that dealer to put air in my tires! Good luck man. Sorry for the let down too.
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Old 05-06-2009, 08:30 PM   #22
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Speak to the General Manager.

If HE refuses to honor the agreement, tell him you will call the State Attorney General's Office, and all the local news media.

Don't even worry about it, unless the General Manager does not do the right thing.
Camaro5 is correct!

1. Go to the top of the dealership and show them a COPY of the agreement. Never give them the original, they could rip it up right in front of you (but have the original in your back pocket).

2. If the GM or owner will not honer it tell them exactly what Camaro5 said. Don't threaten them, just state the fact and give them a chance to respond. If they don't just turn around and walk away. Of course follow through with it then. I know people that work in other state attorney general's office's and they would love to hear about something like this along with the media. Just keep in mind, when going to the media ... it is the dealership causing the problem not the larger "GM".

I would be willing to bet you get your car after talking to the owner of the dealership.
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Old 05-06-2009, 08:33 PM   #23
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How about this. Why doesn't GM take notice of this BS and immediately stop all deliveries of Camaro's to dealers that are pulling this crap. Locate dealers in the area that agree to sell at MSRP and deliver the cars to them. Follow up with the customers and make sure its happening that way. GM knows who we are, we received letters from Ed Pepper! Then start unloading the slowest moving, poorest selling models on the dealers that are creating all the bad press for GM and see how long the keep this sh*% up......... This cannot be too difficult. I always get a call from someone, GM or Chevy or someone after I buy a car asking me how it all went and am I happy with my car. There is a way to stop this if they really wanted too.
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Old 05-06-2009, 08:35 PM   #24
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How about this. Why doesn't GM take notice of this BS and immediately stop all deliveries of Camaro's to dealers that are pulling this crap. Locate dealers in the area that agree to sell at MSRP and deliver the cars to them. Follow up with the customers and make sure its happening that way. GM knows who we are, we received letters from Ed Pepper! Then start unloading the slowest moving, poorest selling models on the dealers that are creating all the bad press for GM and see how long the keep this sh*% up......... This cannot be too difficult. I always get a call from someone, GM or Chevy or someone after I buy a car asking me how it all went and am I happy with my car. There is a way to stop this if they really wanted too.
According to GM, if they do anything that punishes a dealer it's against some law that's different in every state and impossible to contest.
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Old 05-06-2009, 08:36 PM   #25
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If you have a binding agreement and then walk away and do nothing, you have no one to blame other than yourself. If you are right, let the courts decide it. Airing it out here is cool but will accomplish nothing. Tell your story to a local news agency and call an attorney.
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