BEING HARASSED BY MY SALESMAN!!

[Xedes]

Soooo...I filled out my GM customer satisfaction survey that they emailed me a week ago. I was honest and praised the individuals that I felt did a great job and basically said that my salesman needed to work on his skills.

Well the dealership must have received a copy today and I get this irate phone call from my salesman. He is just going off on me!!! I attempted to explain why I answered the way I did and what I thought could have helped but he didn't want to hear anything I had to say. He's telling me that at the price I got the car for I shouldn't have any expectations basically and that he only made $100 off of the deal. I pointed out that he wouldn't have made anything if that car was still sitting on their lot and that regardless if someone spent 40k or 80k or 10k on a car, its still their hard earned money they are putting out and a certain amount of respect is expected. I pointed out that maybe sales isn't the best career for him. He started yelling at me again and using foul language so I simply told him that i was letting him go and to not call me back again.

Man, so much for filling out those surveys.

[Dznts]

wow. i would vist the manager of the car lot about this situation!

[Rangore]

I'd call the manager of the dealership to let him know you got this call.


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[Camaro_Corvette]

Wow That guy needs some professional help.

[Scott@Bjorn3D]

Thats why I do not fill them out. Some folks at my dealership are great and others suck.

[woodj]

You basically screwed the guy over and now he's mad. What did you expect? Those surveys are all a game and I'm sure they explained it all to you. You should have talked to the sales manager if you couldn't fill the survey out they wanted you to, at least it wouldn't have come as a shock to the person who sold you the car.

[Mikey193]

thats funny my salesman said he only made $100 off the deal too

[midnighter]

My salesman was excellent and he mentioned that I would be receiving a customer service survey in a few weeks and would appreciate if I gave him good marks on it. This was 12/09/09 and I still have never received one.

[Comrando]

AFAIK the salesman is never supposed to see the results of the surveys.

I think he will be out of a job if you call the manager, if he isn't already.

[Abstrak]

Originally Posted by Dznts

wow. i would vist the manager of the car lot about this situation!

He would have lost his job that day Or i would have attempted to get him fired. and that dealership would have gotten a bad rating and a do not buy from this dealership on Yelp.com

You dont call a customer and degrade and badger him/her over your service or lack there of.

[Frank in MD]

The sales people see every one of them. Unless you check the box that makes it anonymous. I doubt the sales manager is going to be helpful, as you also hurt him w/ the bad survey. I'm not defending them, I think it's incredibly poor taste to complain to a customer over a survey.

I've been angry in a similar fashion, but never would I call the customer to berate or confront them over it. That's kinda stupid.

I would only caution you to not burn your bridges that way b/c you might need them one day. I hope you're not planning on servicing the car there?

[Xedes]

1)The guy was calling me from the dealership. The way he was yelling and where his desk is at, I'm sure everyone heard him.

2)This guy has my address so I don't want him getting fired and then have him come hunting me down.

Originally Posted by woodj

You basically screwed the guy over and now he's mad. What did you expect? Those surveys are all a game and I'm sure they explained it all to you. You should have talked to the sales manager if you couldn't fill the survey out they wanted you to, at least it wouldn't have come as a shock to the person who sold you the car.

I didn't screw anyone over I answered honestly. I did call them a couple of times and left messages about my issue and nobody ever returned my calls. So their bad customer service is their own fault. I feel that I simply highlighted their bad points but also praised their good points. I think I was very fair.

[Scalded Dog]

I don't think there's a manager on the planet who wouldn't fire a salesperson who confronted a customer over survey responses... and if the manager won't do it, betcha GM would compel him to do so! And before you feel guilty for "tattling," remember that you will be doing a LOT of future and potential customers a big service by getting this jackwad off of the GM lot, and... he's a total jackwad! Who confronts a customer over a survey response?!?

My vote? Rat him out, get him out!

Do it now.

[midnighter]

Your salesman was in the wrong to call you unless it's to ask how you like your vehicle or a question about something on the contract, but calling you to trip out on you over the phone?? He needs to play hockey, not sell cars.

[ga0358]

Wow...I'm with you Xedes-don't do anything else, the way people are these days, he may flip out and come over to your house with a gun or something...

[Izach26]

WOW...I got mine in the mail and placed it in the JUNK PILE, ill be sure to fill it out when I get home

Like I said previously, I felt like I finished 9 rounds of boxing, at every turn I was hit with the BS

Window Etching
this FEE that FEE

[woodj]

Originally Posted by Xedes

I didn't screw anyone over I answered honestly. I did call them a couple of times and left messages about my issue and nobody ever returned my calls. So their bad customer service is their own fault. I feel that I simply highlighted their bad points but also praised their good points. I think I was very fair.

I'm not trying to get on your case but didn't they explain the whole thing to you before you left? I don't think the guy should be calling you but he's obviously pretty ticked. It's their survey and it's their way of doing things so I think you should have made your complaints known some other way.

[Izach26]

Originally Posted by Frank in MD

The sales people see every one of them. Unless you check the box that makes it anonymous. I doubt the sales manager is going to be helpful, as you also hurt him w/ the bad survey. I'm not defending them, I think it's incredibly poor taste to complain to a customer over a survey.

I've been angry in a similar fashion, but never would I call the customer to berate or confront them over it. That's kinda stupid.

I would only caution you to not burn your bridges that way b/c you might need them one day. I hope you're not planning on servicing the car there?

Explain how he would EVER NEED them ???

There are 100s of dealers out there

[Xedes]

Originally Posted by Frank in MD

I would only caution you to not burn your bridges that way b/c you might need them one day. I hope you're not planning on servicing the car there?

I would NEVER take my car there. There's a local dealership that I took it to for my harmonic balancer issue that treated me with nothing but respect even though I didn't buy the car there. They've earned my respect and my future purchases. (Christianson Chevy in Highland IN. )

[Cristoff]

As a retail Operations Manager of a Dealership, I share EVERY survey that we receive with the Salesperson that it was sent in on. How can we improve our customer service or identify potential problems if they are not immediately reviewed?

If one of my team EVER called a customer and spoke like this salesperson did, he would be gone that afternoon - permanently. There is never any reason or excuse to speak to a client in that fashion even if the circumstance warrants it.

You did the right thing by answering the survey honestly - now follow up that right thing by contacting the Sales Manager immediately and letting him know what happened. He needs to know that he has a cancer that must be removed - if he doesn't agree with that, then the cancer is the Manager and the culture of the Dealership and not the salesperson.


Hearing things like this really me. It is almost impossible for a dealership to get a good customer service reputation as it is, and things like this really hurt those of us that are trying to make it better.

[midnighter]

Originally Posted by Cristoff

As a retail Operations Manager of a Dealership, I share EVERY survey that we receive with the Salesperson that it was sent in on. How can we improve our customer service or identify potential problems if they are not immediately reviewed?

If one of my team EVER called a customer and spoke like this salesperson did, he would be gone that afternoon - permanently. There is never any reason or excuse to speak to a client in that fashion even if the circumstance warrants it.

You did the right thing by answering the survey honestly - now follow up that right thing by contacting the Sales Manager immediately and letting him know what happened. He needs to know that he has a cancer that must be removed - if he doesn't agree with that, then the cancer is the Manager and the culture of the Dealership and not the salesperson.


Hearing things like this really me. It is almost impossible for a dealership to get a good customer service reputation as it is, and things like this really hurt those of us that are trying to make it better.

Unfortunately to some sales people, it's just a job and they take no pride in it.

[daveagogo1]

Originally Posted by woodj

You basically screwed the guy over and now he's mad. What did you expect? Those surveys are all a game and I'm sure they explained it all to you. You should have talked to the sales manager if you couldn't fill the survey out they wanted you to, at least it wouldn't have come as a shock to the person who sold you the car.

Are you for real? What ever happened to taking personal responsibility. If i had someone who sucked and was asked to fill it out. I would be honest as well.

[StOrM TrOOpEr]

be careful... if u complain to the manager about this , resulting to him getting fired, he might get back at u and retaliate. he knows where u live, ur phone number, etc.
(i saw an episode on CSI: MIAMI with similar situation..LOL)

[Cristoff]

Originally Posted by woodj

I'm not trying to get on your case but didn't they explain the whole thing to you before you left? I don't think the guy should be calling you but he's obviously pretty ticked. It's their survey and it's their way of doing things so I think you should have made your complaints known some other way.

I'm sorry, but that is exactly what the survey is for. Good survey scores are EARNED - as are bad survey scores. Just because they explained how they wanted you to to fill it out, doesn't mean that you should.

They cannot improve unless they identify problem areas and the surveys are a great tool for a dealership to learn from.

[angie7]

When I bought my first 5th gen last year the mgr and I got into a huge cops almost called arguement on the sales floor. Long story short, they scratched my 3 day old new car to the point the trunk had to b repainted and new vinyl stripes. I was obviously upset. But he thought it wld be a good idea to threatnen to basically steal my car by "losing the paperwork" He was just tryingvto flex his muscle I guess. I called GM directly and filled out the survey honestly. And received several emails from GM and this guys boss regarding this issue.

You did the right thing. I would call his boss tho and complain. Totally unprofessional of him to call you like that.