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Old 04-16-2012, 03:28 PM   #26
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Yea you should go Up there and confront the sales guy and the manager face to face....
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Old 04-16-2012, 03:31 PM   #27
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Wow...I'm with you Xedes-don't do anything else, the way people are these days, he may flip out and come over to your house with a gun or something...
Someone watches the news too much...the way people are these day LOL
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Old 04-16-2012, 03:33 PM   #28
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The salesman messed up when he sold me my Camaro. I didn't wait for the survey. I contacted the GM that day and explained what had happened to me. I also let him know that how I would fill out the survey and that I was a member of a lot of message boards with over 200,000 members is the general area that I would let know what had happened. He gave me almost all the accessorys that are available free of charge plus free oil changes for a year. I am happy with them now.
Last edited by Texasbeachbum; 04-16-2012 at 03:44 PM.
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Old 04-16-2012, 03:35 PM   #29
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Call his manager. What he did is messed up. They need to deal with him before it happens to another customer.
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Old 04-16-2012, 03:35 PM   #30
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The salesman messed up when he sold me my Camero. I didn't wait for the survey. I contacted the GM that day and explained what had happened to me. I also let him know that how I would fill out the survey and that I was a member of a lot of message boards with over 200,000 members is the general area that I would let know what had happened. He gave me almost all the accessorys that are available free of charge plus free oil changes for a year. I am happy with them now.

WTH is a Camero
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Old 04-16-2012, 03:36 PM   #31
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I just filled mine out as well. Not a great buying experience except for the car...My salesperson asked me in email to fill out "completely satisfied". I replied and said I could not do that and he knew why, not a reflection on him, but the dealership as a whole....they lied (more than usual) and other various fraud like tendencies...I wasn't going to fill it out at all until he asked me to do it as completely satisfied. I am not going to lie, but filled it out honestly and apropriately for my sale. I hope the dealership calls me complaining.

I would call the GM if not the managing partner...
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Old 04-16-2012, 03:37 PM   #32
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I'm not trying to get on your case but didn't they explain the whole thing to you before you left? I don't think the guy should be calling you but he's obviously pretty ticked. It's their survey and it's their way of doing things so I think you should have made your complaints known some other way.
Not everyone has the time or courage to call a manager or confront a salesperson, that's why they give out simple surveys...so you can tell them what was good and what was bad. It isn't the customers fault if the system they use also uses those surveys in ways that hurt their business
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Old 04-16-2012, 03:37 PM   #33
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My dealership saleperson had the audacity to tell me how he wanted the survey to be filled out. After spending 40K on my first Camaro needless to say, I was in no mood to be instructed.
I put down my exact thoughts on my purchasing expierence. Nobody and I mean nobody tells me what to think or say after spending 40k.
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Old 04-16-2012, 03:38 PM   #34
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i seriously got a new email in my inbox almost every freaking day to fill out a survey after i bought my car.. because of this i didnt take it ...
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Old 04-16-2012, 03:39 PM   #35
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Just throw on your hoodie and head up to the dealership to sort this out.
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Old 04-16-2012, 03:39 PM   #36
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WTH is a Camero
why, that's one of them 'special guest appearances" on a TV show ain't it???

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Old 04-16-2012, 03:39 PM   #37
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The salesman messed up when he sold me my Camero. I didn't wait for the survey. I contacted the GM that day and explained what had happened to me. I also let him know that how I would fill out the survey and that I was a member of a lot of message boards with over 200,000 members is the general area that I would let know what had happened. He gave me almost all the accessorys that are available free of charge. I am happy with them now.
My salesman was very nice and informative. Even had he not been nice, I wouldn't have sweat it because this guy was a 6'5", 300 lbs black guy who could knock me down with a hard stair if he chose to. He looked like a football player wearing a nice suit and tie.
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Old 04-16-2012, 03:40 PM   #38
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Just throw on your hoodie and head up to the dealership to sort this out.
No need for a Hoodie, be professional and state the facts...
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Old 04-16-2012, 03:41 PM   #39
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Just throw on your hoodie and head up to the dealership to sort this out.
Going ghetto on someone

Quote:
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why, that's one of them 'special guest appearances" on a TV show ain't it???

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Old 04-16-2012, 03:41 PM   #40
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My salesman was very nice and informative. Even had he not been nice, I wouldn't have sweat it because this guy was a 6'5", 300 lbs black guy who could knock me down with a hard stair if he chose to. He looked like a football player wearing a nice suit and tie.

He could be 7ft Chinese SUMO wrestler, if he was not up to par. I would tell him face to face and complete the survey
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Old 04-16-2012, 03:42 PM   #41
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You basically screwed the guy over and now he's mad. What did you expect? Those surveys are all a game and I'm sure they explained it all to you. You should have talked to the sales manager if you couldn't fill the survey out they wanted you to, at least it wouldn't have come as a shock to the person who sold you the car.
no he didnt screw anybody over. the guy got a bad report, because he was bad. its as clear and cut as that.
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Old 04-16-2012, 03:44 PM   #42
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WTH is a Camero
Now is that better.
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Old 04-16-2012, 03:46 PM   #43
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Now is that better.
just messin with ya bro.
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Old 04-16-2012, 03:46 PM   #44
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I'm not sure that they can or do, but maybe the dealership records outgoing calls... if so and you complain to the Manager, they could approach him and say they heard it on their own.
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Old 04-16-2012, 03:47 PM   #45
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I'm not sure that they can or do, but maybe the dealership records outgoing calls... if so and you complain to the Manager, they could approach him and say they heard it on their own.
i would seriously doubt that they are recording calls
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Old 04-16-2012, 03:57 PM   #46
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i would seriously doubt that they are recording calls
+1
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Old 04-16-2012, 03:59 PM   #47
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Well, you're both incorrect about that. Outgoing calls, no. Incoming calls, yes, they are all recorded.
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Old 04-16-2012, 04:00 PM   #48
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Well, you're both incorrect about that. Outgoing calls, no. Incoming calls, yes, they are all recorded.
once again i seriously doubt that most dealerships record their call traffic.
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Old 04-16-2012, 04:06 PM   #49
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once again i seriously doubt that most dealerships record their call traffic.
+1
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Old 04-16-2012, 04:07 PM   #50
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Actually MANY dealerships (Including mine) record all inbound calls.

I use them as a training tool.
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