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Old 05-29-2012, 11:19 PM   #1
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Talking The issue between myself and WagonWork has been resolved

The agreement between myself and Pohanka Collision t/a WagonWork does not permit me to comment further as to the terms of our resolution.
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Old 05-30-2012, 01:03 AM   #2
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That sucks!

I hope you have enough energy and funds left to consult an attorney.
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Old 05-30-2012, 05:04 AM   #3
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Seriously 3 days for an estimate? I have to get my driver's side mirror replaced and back bumper touched up. I took my car to Hackett's Collision and Rob came outside, looked at my car, answered some questioned I had, and gave me an estimate in 10mins. But I already know they do the best work in the area. My Camaro goes in on June 5.
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Old 05-30-2012, 06:32 AM   #4
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Seriously 3 days for an estimate? I have to get my driver's side mirror replaced and back bumper touched up. I took my car to Hackett's Collision and Rob came outside, looked at my car, answered some questioned I had, and gave me an estimate in 10mins. But I already know they do the best work in the area. My Camaro goes in on June 5.
No. We talked about the estimate for 3 days. It took them a week to get me an estimate.
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Old 05-30-2012, 08:28 AM   #5
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Damn dude, sorry to hear that. I'm sure everything will work out for you in due time. It's really sad that there are places that do business this way. I'm VA as well & will make sure I stay far away from this place.
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Old 05-30-2012, 08:54 AM   #6
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Dude, that sucks, you can't catch a break! And I hate to say this, but if you didn't have bad luck, you'd have no luck at all!
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Old 05-30-2012, 12:11 PM   #7
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So they worked on a part of the car that wasnt covered. This particular area was not suppose to be worked on?
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Old 05-30-2012, 12:25 PM   #8
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A lot of time body parts dont come off to paint but are sanded and blended in with the area next to it to ensure proper paint matching. Maybe thats what they were trying to do.
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Old 05-30-2012, 12:25 PM   #9
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I would send the email and definitely file with BBB. Sorry to hear that they did work on the vehicle that was not damaged and proceeded to not even attempt to rectify things (I mean they could have at least offered to split the cost with you).
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Old 05-30-2012, 12:34 PM   #10
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Nope. Tommy, manager, told me that they do not blend black paint. That all black paints are the same shade and blending would be a waste of money. No joke, that is what he told me when I asked him about blending.


But hey, they haven't responded to any of my emails so I can't say what their position is on all of this.
Was this shop recommended to you by Geico or is it just a shop you knew about? If it was recommended by geico then they have to do something for you. If not you are SOL since you took it a place they didnt recommend.
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Old 05-30-2012, 01:05 PM   #11
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A few people recommended them actually. They are a Geico approved shop, don't know if that's the same as Geico recommending them. But when I told Geico I was taking her to WagonWork they said "sure, have them right here." I'm assuming she meant like on her computer screen.
Yeah then they should cover their work. The shops I bring my cars to are only ones that insurance companies approve for lifetime warranty of the work.
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Old 05-30-2012, 02:35 PM   #12
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What kind of work did you have done?

What was being done to your car?
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Old 05-30-2012, 03:48 PM   #13
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Owned.

I think that you are going about it the right way if I can say so myself.

I had a similar instance happen when my 2500HD was rear ended years back. Long story short, the tech decided that the Manual transmission needed to be rebuilt and needed a new clutch since it had been "damaged" in the rear end collision. When the SA called me to let me know, I was (as anybody would be) jazzed about them offerring to do it.

Of course when I went to pick up the truck, I had a bill for $2190. :angryaseff:

After long debate, I paid and then took it straight to the owner where I completely threatened to take him to small claims court for damages and time lost.

It worked out in my benefit only because I was a.)professional, b.)honest, and c.)adamate about my getting reimbursed.

People make mistakes but it's how they fess up to them and make it right that counts in my opinion.

I wish you the best and I'd offer my assistance if needed but it seems like you are doing quite well on your own so far.

Good luck "RAIMUND!" LOL
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Old 05-30-2012, 04:49 PM   #14
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This is my favorite part so far. The IP address Tommy sent the emails from is the same as CamaroGut2012's IP address which is the same as John W's IP address.




All of which come from:

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Washington DC 20001
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Old 05-30-2012, 05:01 PM   #15
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Quote:
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and Tommy's response.....



He does make a good point though, I did spell "bureau" wrong. Shame on spell check for missing that.
Wow, not only did this guy entirely screw you on this deal, he's also a pompous @$$ about all of it. I'm glad you filed all of those reports on them.
If you never actually signed a release of any sort other than to have them give you an estimate, they have absolutely NO arguement in court. Gieco should at least step in if they are a "Certified"/ "Recommended" (or whatever they call their network) shop.

Best of luck to handling it and keep us posted.
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Old 05-30-2012, 05:20 PM   #16
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Claim vandelism on the shop
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Old 05-30-2012, 06:18 PM   #17
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WOW, Just goes to show some shops just want to make a buck. There is no reason they couldnt have removed your hood and painted it off the car. Takes 15 minutes tops and that includes marking holes to keep alignment. I would tell then to give you some money back or your going to make it your lifes mission to trash there name.
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Old 05-30-2012, 07:31 PM   #18
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I'd talk with Geico and either they pay to fix it or they hold payment from wagonworks.....if Geico didn't have my back as a customer then I would dump them in a heart beat.
+1 Its their Job to stand up for you as a customer. Most shops and or companies in general that deal with insurance companies always want you to sign a work agreement so they can pull crap like this. If a shop or any insurance related job ( roof.. flood.. etc..) is real quick to get you to sign a release or work agreement then they can not be trusted.

This sucks and I wish you luck and hope it works out! keep us posted...
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Old 05-30-2012, 09:30 PM   #19
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I thought they did good work there.There's always alot of high end cars on the lot getting worked on.
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Old 05-30-2012, 10:22 PM   #20
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id like to know whats gonna happen..
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Old 05-31-2012, 12:50 AM   #21
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Old 05-31-2012, 06:59 AM   #22
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Old 05-31-2012, 07:30 AM   #23
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I'm not understanding why you left your car at all for an estimate? When I've had to do damage repair, I took the car to the shop with an appointment or not and waited for it. Had I not heard back from these guys the same day, I would have been collecting my car immediately. I know that doesn't help past tense. GEICO is a great insurance company and I'm sure they will be make it right somehow. Good luck.
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Old 05-31-2012, 09:12 AM   #24
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I got some horrible service and terrible paint work from a local company in my area. One of the painters even rubbed what I believe is shoe polish (or something similar) on my car to cover up a mistake. I didn't find the mistake until I washed my car and discovered the shoe polish or some black crap they used to cover up their mistake.

Even worse they told me on multiple occasions I could come pick up my car because it was ready. So I got someone to give me a ride to pick up my car, but each time I was told my car wasn't ready??????

In addition, I now have a vibration under hard acceleration that I never had before. The manager even told me "wow your car is fast, that thing's a monster." How the hxll does he know my car is "fast" when it was in his shop being painted? He even told me "I know how to turn off the traction control" bragging about hot rodding my car (what!!!)

Just one thing after another. I had to get my car re-painted to correct the terrible paint job.

Luckily I got a phone call from their corporate office and got a chance to tell them all about it. But I didn't get any kind of refund for having to get my car re-painted.
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Old 05-31-2012, 01:57 PM   #25
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Youre supposed to take the car in for an estimate and wait for the paperwork.
Next, decide whether to leave it. Anytime Ive had an estimate you get it on the spot. Next time you better take an adult with you.
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