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Old 05-30-2012, 12:19 AM   #1
The Stig
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Talking The issue between myself and WagonWork has been resolved

The agreement between myself and Pohanka Collision t/a WagonWork does not permit me to comment further as to the terms of our resolution.
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Old 05-30-2012, 02:03 AM   #2
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That sucks!

I hope you have enough energy and funds left to consult an attorney.
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Old 05-30-2012, 06:04 AM   #3
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Seriously 3 days for an estimate? I have to get my driver's side mirror replaced and back bumper touched up. I took my car to Hackett's Collision and Rob came outside, looked at my car, answered some questioned I had, and gave me an estimate in 10mins. But I already know they do the best work in the area. My Camaro goes in on June 5.
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Old 05-30-2012, 07:32 AM   #4
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Quote:
Originally Posted by Big C CamaroSS View Post
Seriously 3 days for an estimate? I have to get my driver's side mirror replaced and back bumper touched up. I took my car to Hackett's Collision and Rob came outside, looked at my car, answered some questioned I had, and gave me an estimate in 10mins. But I already know they do the best work in the area. My Camaro goes in on June 5.
No. We talked about the estimate for 3 days. It took them a week to get me an estimate.
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Old 05-30-2012, 09:28 AM   #5
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Damn dude, sorry to hear that. I'm sure everything will work out for you in due time. It's really sad that there are places that do business this way. I'm VA as well & will make sure I stay far away from this place.
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Old 05-30-2012, 09:54 AM   #6
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Dude, that sucks, you can't catch a break! And I hate to say this, but if you didn't have bad luck, you'd have no luck at all!
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Old 05-30-2012, 01:11 PM   #7
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So they worked on a part of the car that wasnt covered. This particular area was not suppose to be worked on?
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Old 05-30-2012, 01:25 PM   #8
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A lot of time body parts dont come off to paint but are sanded and blended in with the area next to it to ensure proper paint matching. Maybe thats what they were trying to do.
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Old 05-30-2012, 01:25 PM   #9
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I would send the email and definitely file with BBB. Sorry to hear that they did work on the vehicle that was not damaged and proceeded to not even attempt to rectify things (I mean they could have at least offered to split the cost with you).
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Old 05-30-2012, 01:34 PM   #10
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Nope. Tommy, manager, told me that they do not blend black paint. That all black paints are the same shade and blending would be a waste of money. No joke, that is what he told me when I asked him about blending.


But hey, they haven't responded to any of my emails so I can't say what their position is on all of this.
Was this shop recommended to you by Geico or is it just a shop you knew about? If it was recommended by geico then they have to do something for you. If not you are SOL since you took it a place they didnt recommend.
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Old 05-30-2012, 02:05 PM   #11
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A few people recommended them actually. They are a Geico approved shop, don't know if that's the same as Geico recommending them. But when I told Geico I was taking her to WagonWork they said "sure, have them right here." I'm assuming she meant like on her computer screen.
Yeah then they should cover their work. The shops I bring my cars to are only ones that insurance companies approve for lifetime warranty of the work.
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Old 05-30-2012, 03:35 PM   #12
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What kind of work did you have done?

What was being done to your car?
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Old 05-30-2012, 04:48 PM   #13
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Owned.

I think that you are going about it the right way if I can say so myself.

I had a similar instance happen when my 2500HD was rear ended years back. Long story short, the tech decided that the Manual transmission needed to be rebuilt and needed a new clutch since it had been "damaged" in the rear end collision. When the SA called me to let me know, I was (as anybody would be) jazzed about them offerring to do it.

Of course when I went to pick up the truck, I had a bill for $2190. :angryaseff:

After long debate, I paid and then took it straight to the owner where I completely threatened to take him to small claims court for damages and time lost.

It worked out in my benefit only because I was a.)professional, b.)honest, and c.)adamate about my getting reimbursed.

People make mistakes but it's how they fess up to them and make it right that counts in my opinion.

I wish you the best and I'd offer my assistance if needed but it seems like you are doing quite well on your own so far.

Good luck "RAIMUND!" LOL
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Old 05-30-2012, 05:49 PM   #14
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This is my favorite part so far. The IP address Tommy sent the emails from is the same as CamaroGut2012's IP address which is the same as John W's IP address.




All of which come from:

801 P Street NW
Washington DC 20001
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Old 05-30-2012, 06:01 PM   #15
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Quote:
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and Tommy's response.....



He does make a good point though, I did spell "bureau" wrong. Shame on spell check for missing that.
Wow, not only did this guy entirely screw you on this deal, he's also a pompous @$$ about all of it. I'm glad you filed all of those reports on them.
If you never actually signed a release of any sort other than to have them give you an estimate, they have absolutely NO arguement in court. Gieco should at least step in if they are a "Certified"/ "Recommended" (or whatever they call their network) shop.

Best of luck to handling it and keep us posted.
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Old 05-30-2012, 06:20 PM   #16
sycraft
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Claim vandelism on the shop
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Old 05-30-2012, 07:18 PM   #17
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WOW, Just goes to show some shops just want to make a buck. There is no reason they couldnt have removed your hood and painted it off the car. Takes 15 minutes tops and that includes marking holes to keep alignment. I would tell then to give you some money back or your going to make it your lifes mission to trash there name.
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