Just when I thought I found a good dealership in South Florida.... - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Alarick · 06-12-2012, 09:24 AM

They damaged my two front rims while replacing the tires and said "Our tire machine is made so it won't do that" and refused to do anything...

Now the scrape is partially on the inside edge near the bead of the tire, don't think I could have done that if I tried.

ihaveacamaro · 06-12-2012, 09:33 AM

Chevrolet Customer Service is a user on here. Let him know and he will get you a case number and set everything up for you.

Daily Driver · 06-12-2012, 09:34 AM

Ask what type of machines do they have, name and model. How much experiance does the employee operating it have? Thats BS they are not facing up to it if they really did do the damage. Hope you get this resolved quickly.

TJ91 · 06-12-2012, 09:36 AM

yeap, call GM customer service immediately. Its what I did and boy let me tell you, they were great and made my dealer fix what they caused

Alarick · 06-12-2012, 09:37 AM

I've already called the Chevy CS 800 number.

Did not think to ask the model of the machine, but did ask if it was the same tech that changed the front and rear tires, they said it was, and also they mentioned that their machine was "Brand new" and cost "$25k"

Also walked in one of the managers offices and heard the tail end of a conversation on speakerphone where he was told "you need to stick by saying it did not hapen here"

They also washed my Camaro and that was odd since they have been told many many times DO NOT WASH the Camaro.

TJ91 · 06-12-2012, 09:40 AM

make sure you tell that to GM. Those basterds, where else would it have got damaged at? Clowns!

jeffny09 · 06-12-2012, 09:41 AM

I cant see the pics well..but does it.scrape off?

PsychoRS · 06-12-2012, 09:45 AM

Quote:

Originally Posted by Alarick

Did not think to ask the model of the machine, but did ask if it was the same tech that changed the front and rear tires, they said it was, and also they mentioned that their machine was "Brand new" and cost "$25k"

I would've told the dealer that it doesn't matter how new or expensive their tire mounting machine is if their technician doesn't know how use it properly!

Hopefully this gets resolved to your satisfaction.

Alarick · 06-12-2012, 09:53 AM

Quote:

Originally Posted by jeffny09

I cant see the pics well..but does it.scrape off?

There was some rubber on there, and that did come off during the wash, but but it's still a very clean scratch.
No real metal damage, just a clean removal of paint from the rim.

And they where VERY insistant that their machine was not capable of damaging a rim.

sprtplt · 06-12-2012, 10:00 AM

Unfortunately, we must ALWAYS point out undamaged wheels (and the rest of the car for that matter) to anyone about to do work on them and carefully check again before leaving.

Wheel damage with low profile, stiff sidewalled tires is rampant.

Every vendor servicing cars is instructed to deny responsibility once you have left the premises. In fact, if you did not make a point of showing them the undamaged wheels to begin with, they will most likely try and say they came in that way. Just the way it is.

Russell James · 06-12-2012, 10:21 AM

Definately tire machine damage.

Even the best tire machines in the world can do that without the right skills, rim protectors....

Find out who said that on the speaker phone, and what he drives. Brick through the side window with a note that says - it didn't happen here.

Chevrolet Customer Svc · 06-12-2012, 10:25 AM

Quote:

Originally Posted by Alarick

They damaged my two front rims while replacing the tires and said "Our tire machine is made so it won't do that" and refused to do anything...

Now the scrape is partially on the inside edge near the bead of the tire, don't think I could have done that if I tried.

I certainly apologize for the frustrations that you are experiencing with your rims. If you could please send me you first and last name, address, phone number, VIN, mileage and involved dealership, I will be more than happy to set up a case for you and see if there are any options available to you. I look forward to your reply.

***Also thank you for mentioning me fellow members!

Brandon
Chevrolet Customer Service

Alarick · 06-12-2012, 10:40 AM

PM sent.

ponbigi · 06-12-2012, 10:46 AM

Always, and I mean always do a thorough walk thru with a dealer check in paper signed by both parties with a copy in your hands when you drop off your car for service. There is a reason why most dealers dont do this unless asked for.

heRS · 06-12-2012, 10:47 AM

I saw another post a while back where someone had the same thing happen. For sure when I go in to get my tires replaced I am going to walk the manager around and point out the dings on my wheels so he can be sure to give them back to me the same way.
What a loser move, "oh WE didn't do that..." Bastiges!

RacingSnoopy48 · 06-12-2012, 11:31 AM

We live in Coral Springs as well! What dealer did that? We are going to be buying a 2013 Camaro soon and we don't want to buy it there nor service it there either!!

OUR72GTO · 06-12-2012, 11:37 AM

I had the same thing happen and the manager swore it "did not happen here."

Asked to see the equipment and speak with the tech..... he started to make up things that were not true and the service manager decided to dig deeper.(to his credit)

Got a call 15 minutes later...." Whoops....sorry ...has come to light he did not use the equipment correctly" Please come back and we will have it painted.

200 dollars later it looks new.

Alarick · 06-12-2012, 01:22 PM

Quote:

Originally Posted by RacingSnoopy48

We live in Coral Springs as well! What dealer did that? We are going to be buying a 2013 Camaro soon and we don't want to buy it there nor service it there either!!

I don't want to burn any bridges with the dealership yet.
Sadly they have given me the best service in the area and I have taken my Camaro to pretty much every dealership within reasonable driving distance from Coral Springs (And would be willing to drive further for good service)

If they don't make things right, then they will be outted in this thread.

ronss · 06-12-2012, 03:24 PM

Hope,it wasn't maroone of p pines they have always done a great job there on my ss ,actually thats where I bought it

RacingSnoopy48 · 06-12-2012, 03:35 PM

There's only like 3 with in a reasonable area which are Lou brachrodt, maroone, Ed morse chevy. I was just at Ed morse Chevy and they were great but that doesnt mean there service department is good though I haven't been the any of the rest though.

cb2011rs · 06-12-2012, 04:09 PM

It's all a crap shoot no matter where you go . I use Lou B. and in general they are pretty good but I have a good relationship with one of the advisors . I also would refrain from doing any kind of tire service at the dealership because you generally get some lower end tech doing the service . I always go to a tire specialty shop when doing tire stuff . As we can see rims can get messed up pretty easily . Good luck ....

BTW , can you tell us the dealerships name ???? Believe me they don't give a shit about anything in these threads and they don't care about you .

Alarick · 06-12-2012, 04:36 PM

Quote:

Originally Posted by cb2011rs

It's all a crap shoot no matter where you go . I use Lou B. and in general they are pretty good but I have a good relationship with one of the advisors . I also would refrain from doing any kind of tire service at the dealership because you generally get some lower end tech doing the service . I always go to a tire specialty shop when doing tire stuff . As we can see rims can get messed up pretty easily . Good luck ....

BTW , can you tell us the dealerships name ???? Believe me they don't give a shit about anything in these threads and they don't care about you .

I went to two different Lou B dealerships and had crappy service with both of them.
Phil Smith was the one that molested my Camaro with a buffer (If you search my posts you'll find the thread) and Maroone is just kinda out of the way for me...

But you're right it is a craps shoot, mainly comes down to the advisor and sometimes the service manager.

My experience with tire shops is vastly different.
Last set of tires on my 98 Z28 where put on by Firestone, and they bent the rims so badly they where unusable.
Same line "it came in that way"
So I figured "what the hell, if the dealership screws up, they'll own up to it and fix their screw up, right?"

I have a feeling how this will end, they have given me about $200 in free oil change vouchers before for other very minor inconveniences so it's basically like breaking even.
Might have to find someone to put some IOM pin stripes on my rims..

Tiberious · 06-12-2012, 04:42 PM

You look at those rims wrong and they're damaged. Just saved you the grief of you or your wife doing it down the line

-> Positive Attitude - CHECK!

Alarick · 06-12-2012, 05:18 PM

Quote:

Originally Posted by Tiberious

You look at those rims wrong and they're damaged. Just saved you the grief of you or your wife doing it down the line

-> Positive Attitude - CHECK!

LoL, you're not far off, I'm trying to look at this as a helping hand in deciding on a minor cosmetic mod.
Pin striped wheels.

ihaveacamaro · 06-12-2012, 07:38 PM

Quote:

Originally Posted by Chevrolet Customer Svc

***Also thank you for mentioning me fellow members!

Brandon
Chevrolet Customer Service

No problem, to be honest, I'm very happy that you are here. The fact that you are willing to ALWAYS comment on threads where a dealership is in question just shows that the higher ups do want us to have a good customer service experience.

After all, Chevy Runs Deep

06-12-2012, 09:24 AM	#1
Alarick Drives: 2010 IOM 2SS Join Date: Apr 2008 Location: Coral Springs Florida Posts: 357 View My Garage	Just when I thought I found a good dealership in South Florida.... They damaged my two front rims while replacing the tires and said "Our tire machine is made so it won't do that" and refused to do anything... Now the scrape is partially on the inside edge near the bead of the tire, don't think I could have done that if I tried.

06-12-2012, 09:36 AM	#4
TJ91 :chevy: Drives: 2LT/RS Join Date: Jun 2008 Location: Toronto Posts: 12,346	yeap, call GM customer service immediately. Its what I did and boy let me tell you, they were great and made my dealer fix what they caused __________________ CAMARO Consult your doctor before taking Camaro Side effects include Sudden increase in Heart Rate, Insomnia and occasional hallucinations If you experience Permagrin exceeding 4 hours after taking Camaro, seek immediate Camaro5 Help CAMARO Bringing excitment back into the Garage

06-12-2012, 09:40 AM	#6
TJ91 :chevy: Drives: 2LT/RS Join Date: Jun 2008 Location: Toronto Posts: 12,346	make sure you tell that to GM. Those basterds, where else would it have got damaged at? Clowns! __________________ CAMARO Consult your doctor before taking Camaro Side effects include Sudden increase in Heart Rate, Insomnia and occasional hallucinations If you experience Permagrin exceeding 4 hours after taking Camaro, seek immediate Camaro5 Help CAMARO Bringing excitment back into the Garage

06-12-2012, 09:41 AM	#7
jeffny09 Drives: 2010 camaro Join Date: Nov 2008 Location: new york Posts: 5,703	I cant see the pics well..but does it.scrape off? __________________ top 10 reason why real men drive stick. 10. A manual transmission is the ultimate in control 9. You can use automotive jargon and not sound like a total tool 8. You can't spell "manual" without "man" 7. Manual transmissions prove you can do more than one thing at a time 6. You can't drift in an auto 5. You can't pull fancy moves in an automatic 4. You get better fuel economy with a stick 3. You’ll never look like a chump if you can drive stick 2. Manual transmission cars are faster 1. Women like a guy who is good with his hands.

06-12-2012, 10:47 AM	#15
heRS Drives: IBM 2010 2LT RS M6 Join Date: Jul 2010 Location: Spokane, WA Posts: 5,714 View My Garage	I saw another post a while back where someone had the same thing happen. For sure when I go in to get my tires replaced I am going to walk the manager around and point out the dings on my wheels so he can be sure to give them back to me the same way. What a loser move, "oh WE didn't do that..." Bastiges! __________________ Tori click the sig pic to view my build thread

06-12-2012, 09:33 AM	#2
ihaveacamaro Future Dentist in 4 yrs! Drives: #198 Join Date: Oct 2009 Location: Gainesville, Florida (UF) Posts: 4,054	Chevrolet Customer Service is a user on here. Let him know and he will get you a case number and set everything up for you.

06-12-2012, 09:34 AM	#3
Daily Driver Drives: Silver Bullet Join Date: Sep 2010 Location: DFW Posts: 774	Ask what type of machines do they have, name and model. How much experiance does the employee operating it have? Thats BS they are not facing up to it if they really did do the damage. Hope you get this resolved quickly.

06-12-2012, 09:37 AM	#5
Alarick Drives: 2010 IOM 2SS Join Date: Apr 2008 Location: Coral Springs Florida Posts: 357 View My Garage	I've already called the Chevy CS 800 number. Did not think to ask the model of the machine, but did ask if it was the same tech that changed the front and rear tires, they said it was, and also they mentioned that their machine was "Brand new" and cost "$25k" Also walked in one of the managers offices and heard the tail end of a conversation on speakerphone where he was told "you need to stick by saying it did not hapen here" They also washed my Camaro and that was odd since they have been told many many times DO NOT WASH the Camaro.

06-12-2012, 10:00 AM	#10
sprtplt Drives: Corvette Join Date: Sep 2009 Location: South Carolina Posts: 262	Unfortunately, we must ALWAYS point out undamaged wheels (and the rest of the car for that matter) to anyone about to do work on them and carefully check again before leaving. Wheel damage with low profile, stiff sidewalled tires is rampant. Every vendor servicing cars is instructed to deny responsibility once you have left the premises. In fact, if you did not make a point of showing them the undamaged wheels to begin with, they will most likely try and say they came in that way. Just the way it is.

06-12-2012, 10:21 AM	#11
Russell James Drives: '12 SS/RS LS3 IBM Join Date: Dec 2009 Location: SE Michigan Posts: 3,316	Definately tire machine damage. Even the best tire machines in the world can do that without the right skills, rim protectors.... Find out who said that on the speaker phone, and what he drives. Brick through the side window with a note that says - it didn't happen here.

06-12-2012, 10:40 AM	#13
Alarick Drives: 2010 IOM 2SS Join Date: Apr 2008 Location: Coral Springs Florida Posts: 357 View My Garage	PM sent.

06-12-2012, 10:46 AM	#14
ponbigi Drives: 2011 CAMARO LS Join Date: Sep 2010 Location: Chandler, AZ Posts: 326	Always, and I mean always do a thorough walk thru with a dealer check in paper signed by both parties with a copy in your hands when you drop off your car for service. There is a reason why most dealers dont do this unless asked for.

06-12-2012, 11:31 AM	#16
RacingSnoopy48 Drives: Nissan quest Join Date: May 2012 Location: Coral springs, florida Posts: 112	We live in Coral Springs as well! What dealer did that? We are going to be buying a 2013 Camaro soon and we don't want to buy it there nor service it there either!!

06-12-2012, 11:37 AM	#17
OUR72GTO 2010 SIM Beige RS 6M Drives: SIM RS 6M 72 GTO 07 NBS Silverado Join Date: Oct 2008 Location: Kamloops,British Columbia Posts: 4,496	I had the same thing happen and the manager swore it "did not happen here." Asked to see the equipment and speak with the tech..... he started to make up things that were not true and the service manager decided to dig deeper.(to his credit) Got a call 15 minutes later...." Whoops....sorry ...has come to light he did not use the equipment correctly" Please come back and we will have it painted. 200 dollars later it looks new. __________________ CAMARO.. 2010 The Heart Beat is back in CHEVROLET Now let's put it back in America

06-12-2012, 03:24 PM	#19
ronss Drives: 2SS CGM/GRND FX/STRIPES/KN INTK, Join Date: Mar 2010 Location: pembroke pines fl Posts: 409	Hope,it wasn't maroone of p pines they have always done a great job there on my ss ,actually thats where I bought it

06-12-2012, 03:35 PM	#20
RacingSnoopy48 Drives: Nissan quest Join Date: May 2012 Location: Coral springs, florida Posts: 112	There's only like 3 with in a reasonable area which are Lou brachrodt, maroone, Ed morse chevy. I was just at Ed morse Chevy and they were great but that doesnt mean there service department is good though I haven't been the any of the rest though.

06-12-2012, 04:09 PM	#21
cb2011rs Drives: 2011 Camaro Rs V6 Silver Join Date: Oct 2011 Location: Boca Raton , Florida Posts: 302 View My Garage	It's all a crap shoot no matter where you go . I use Lou B. and in general they are pretty good but I have a good relationship with one of the advisors . I also would refrain from doing any kind of tire service at the dealership because you generally get some lower end tech doing the service . I always go to a tire specialty shop when doing tire stuff . As we can see rims can get messed up pretty easily . Good luck .... BTW , can you tell us the dealerships name ???? Believe me they don't give a shit about anything in these threads and they don't care about you .

06-12-2012, 04:42 PM	#23
Tiberious Old '71 Owner Drives: 11 Camaro Vert;97 Malibu;03 Venture Join Date: Apr 2010 Location: Tacoma, WA Posts: 395	You look at those rims wrong and they're damaged. Just saved you the grief of you or your wife doing it down the line -> Positive Attitude - CHECK!