Be careful when choosing a shop

[JLE58]

Originally Posted by HufferSS

I think we all understand that.....but a shop that complains about their customers on a public forum is inviting abuse and putting themselves into a no-win situation.

I agree... I'm sure it gets old of course somethings are better said in private. Etmc are known for good service I just saying I don't think he meant to come off that way. Some things are better non vented in text forum.

[HufferSS]

Originally Posted by JLE58

I agree... I'm sure it gets old of course somethings are better said in private. Etmc are known for good service I just saying I don't think he meant to come off that way. Some things are better non vented in text forum.

Ya...I know...that's what I just said.

[SSE 4 2SS]

Originally Posted by HufferSS

I think we all understand that.....but a shop that complains about their customers on a public forum is inviting abuse and putting themselves into a no-win situation.

True,

Early on, the mechanic in my builders shop came over to me and thanked me for picking their shop...

His care and attention to detail shows when he is around other peoples vehicles...

[chappy48]

Originally Posted by JANNETTYRACING

Let me just chime in here as a Shop owner with 26 years in the business.

Shops have Employees,
Employees make mistakes,
Some Employees Lie about those mistakes,
Leaving the shop owner to deal with the bag of Crap.
How that shop Owner deals with that is part of what makes the difference.

Fortunately I have assembled a Great Team of Car enthusiasts that are truly passionate about they're workmanship, and attention to detail.

Finding, and Training this Team took Years and Years.

Can they make mistakes, Yes!
Do they lie about it NO!
That is what makes the difference!
It allows us as a TEAM to correct those mistakes, Learn from it, make changes to prevent it from happening again, before the crap hits the fan.

Trust Me, I have had my Share of Bad Employees come through the shop many years ago, I was able to Identify the problems and terminate them.

Management is ultimately responsible and must make every effort to make it right to satisfy the customer.

Bad news travels faster than good news, FACT!

And this is why no matter where I am in the country or the world I will always send my car to you.

Originally Posted by JLE58

I believe he was talking about customers going out and beating the crap out of their cars then when it blows up blaming it on the tune.. Or installing their own parts and blaming it on the tune.. A lot of shops stop tuning cars the didn't build for this very reason..... I've seen grown men go out and act like a 16 year old in there stock block 600 horse power LSx car and beat the crap out of it everywhere they go then they try to blame the tune when it blows up and first thing they do is get on the Internet and bash a shop but leave out the facts that they can't drive and beat the crap out of the car till it blew up or had one of their buddies tweak the tune or add parts. Im sure you can see where it would get old.

Oh I know lol. I was just pouring gasoline on the fire. I can understand where shop owners can get annoyed, but in the end what's that old saying...the customer is always right. Might not be always true, but how shops respond to customers and talks about customers says A LOT about them.