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Old 06-19-2012, 11:17 AM   #1
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Angry the RS has two different sized tires? No Way!

This would be me venting.
So I have a 2012 1LT/RS A6. I brought it to my local dealership yesterday because Iím having problems with my torque converter, its been sputtering and causing an awful shake when I want to slowly accelerate on the highway (yay). After two people and two test drives they noticed it and ordered a new one thatís getting put in later this week

I also just hit 15,000 miles on my car and the dealership had the whole service plan to go with that, being checking the linkages, changing the cabin filter, and whatnot. So I decided I would get it because itís better to be safe than sorry. Well while they did all that, THEY DECIDED TO ROTATE MY TIRES! I wasnít told about the tire rotation, but today I was walking to my car and I thought my front tires looked awfully fat. Then I noticed I had 275/40-20ís on my fronts. So I called the service manager and told him about the mess up and past problems. So he sent out two techs to come to my work, pick up my car, un-rotate my tires, and bring it back.

So now Iím nervous about them changing the torque converter on my car! If they canít notice tires how can I let them do that job? Do you guys need to state EVERY TIME that you donít want your tires rotated or something?

Also Iím thinking about just dropping them all together. I hate that thought because they are so convenient to me. But Iíve had them lie to me about what oil went into my car and that was a fun battle. ( I was told dexos was standard to the v6 and I wasnít ballsy enough to make the full synthetic plunge so it was fine with me. But when I asked if I got dexos on my second oil change they said ďOh yeah of courseĒ yet my bill showed just a standard mineral oil. They lied to me saying it was a billing error and I should be lucky I didnít have to pay full price. I continually asked them until I caught them in their circle of lies and have them admit that standard mineral oil was put it.
Iím just pissed with them.
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Old 06-19-2012, 11:19 AM   #2
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Stop wasting time there. Find another dealer. Contact GM about this and file a complaint.
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Old 06-19-2012, 11:20 AM   #3
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wow they are retarted
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Old 06-19-2012, 11:22 AM   #4
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Time to find a new dealer and yes....I would contact GM about it as well! Sometimes its better to go out of your way to get to someplace that will go out of their way to do things the right way!.....Better safe than sorry!
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Old 06-19-2012, 11:24 AM   #5
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Ditto...................New dealer!!
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Old 06-19-2012, 11:51 AM   #6
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Were there any clearance issues at full lock with the wide tires on the front? And rubbing?
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Old 06-19-2012, 11:52 AM   #7
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Were there any clearance issues at full lock with the wide tires on the front? And rubbing?
The backs fit on the front with zero clearance issues. Many of us are running 20x9's all around, plus I can rotate my tires
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Old 06-19-2012, 12:10 PM   #8
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Yeah, change dealers. I went to one near my house for the first couple of oil changes in my car, and every time it was a three to four hour wait, an excessive bill that didn't always make sense to me, and when I talked to their sales people about possibly buying a new Silverado a while back, they gave me a pack of lies about things just trying to seal the deal and get me to sign. Like I would go in there without fully researching things first..please.

I started going to a different dealer one town over. They have things done in less than an hour, a bill that makes sense, mechanics that I've BSed with that seem to know all about and love Camaros, and sales people that offered me a deal on a Silverado that I should have taken, but didn't due to another financial situation popping up for me around the same time.

I don't like to be BSed and lied to, and I don't like waiting longer to have someone else service my car on a job that I could do myself in less time. Only reason I even have them do my oil changes is to maintain regular paperwork for warranty purposes. While it is under that, I want to be able to prove regular service by them in case I'd need a warranty claim. Once that is over, you can best believe I'll just do all that stuff in my driveway myself.
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Old 06-19-2012, 12:14 PM   #9
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Old 06-19-2012, 12:47 PM   #10
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Same tire rotation issue also, they swapped wrong tires also, made them replace tires
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Old 06-19-2012, 12:50 PM   #11
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Quote:
Originally Posted by HP Turbine View Post
This would be me venting.
So I have a 2012 1LT/RS A6. I brought it to my local dealership yesterday because Iím having problems with my torque converter, its been sputtering and causing an awful shake when I want to slowly accelerate on the highway (yay). After two people and two test drives they noticed it and ordered a new one thatís getting put in later this week

I also just hit 15,000 miles on my car and the dealership had the whole service plan to go with that, being checking the linkages, changing the cabin filter, and whatnot. So I decided I would get it because itís better to be safe than sorry. Well while they did all that, THEY DECIDED TO ROTATE MY TIRES! I wasnít told about the tire rotation, but today I was walking to my car and I thought my front tires looked awfully fat. Then I noticed I had 275/40-20ís on my fronts. So I called the service manager and told him about the mess up and past problems. So he sent out two techs to come to my work, pick up my car, un-rotate my tires, and bring it back.

So now Iím nervous about them changing the torque converter on my car! If they canít notice tires how can I let them do that job? Do you guys need to state EVERY TIME that you donít want your tires rotated or something?

Also Iím thinking about just dropping them all together. I hate that thought because they are so convenient to me. But Iíve had them lie to me about what oil went into my car and that was a fun battle. ( I was told dexos was standard to the v6 and I wasnít ballsy enough to make the full synthetic plunge so it was fine with me. But when I asked if I got dexos on my second oil change they said ďOh yeah of courseĒ yet my bill showed just a standard mineral oil. They lied to me saying it was a billing error and I should be lucky I didnít have to pay full price. I continually asked them until I caught them in their circle of lies and have them admit that standard mineral oil was put it.
Iím just pissed with them.
I do apologize for the dissatisfaction you have with your dealership. I have documented your concern in a database here in which many departments of GM can access the information. If you have any other questions or comments, please feel free to contact me at any time.

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Old 06-19-2012, 12:53 PM   #12
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I hadn't thought about this, I usually rotate my tires every 5000 miles or so. Is it simply unnecessary with the Camaro? I've never rotated side to side
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Old 06-19-2012, 12:54 PM   #13
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Yeah I'd be shopping for a different dealership - and talking to my GM customer service rep. When you call GM CS (located in sri lanka or someplace not the continental Americas) ask to be transferred to a USA rep on USA soil. You get much better results and GM gets the message we want Americans on US soil providing us with customer service.
Also DO NOT LET THEM DO THE 'COMPLIMENTARY' WASH. Your paint deserves better.
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Old 06-19-2012, 12:58 PM   #14
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So does this dealer actually sale Camaros?

Sounds like their shop is full of Fail if they didn't know about the staggered setup on the Camaro!

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Old 06-19-2012, 01:00 PM   #15
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I hadn't thought about this, I usually rotate my tires every 5000 miles or so. Is it simply unnecessary with the Camaro? I've never rotated side to side
snaphappy....since you have a SS, and if you have the stock wheels nad tires on teh car, then YES, not only is it unnecessary.....like described in teh OP's post....you do NOT want to rotate them.


UNLESS you have done the same as so many of us have, and that is to run 20 x 9's on all four corners.
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Old 06-19-2012, 01:25 PM   #16
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Who is this dealer? Save the rest of us!
I went to the Hurd Automall in Johnston RI.
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Old 06-19-2012, 01:44 PM   #17
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I went to the Hurd Automall in Johnston RI.
Doesn't sound like they are exclusively Chevrolet only, are they? I would certainly talk to Brandon, who posted a reply to you.

By the way, my mechanic put the same Oil in my 2011 1LT (No RS package) that came in it from the factory, that being:

AC Delco Dexos 5W-30 Synthetic Oil (I believe that this is a Synthetic blend, for the V6's, and I think the V8's need full Synthetic).

I did not opt for the RS Package so my wheels/tires are: P245/55-R18 all the way around, but a dealership should have known the troubles with a front-to-back rotation with tires like what you have. They can only be side-to-side rotated provided that they aren't "directional" tires, then they can't be moved at all.

Rudy, from TireRack.com, is someone else you should talk to on here...he's great! There should be a Tires section on here where you can easily find him.

Either change dealers, or go with a reputable private garage. I've known my "private" guy since High School and I wouldn't trade him in for anything.
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Old 06-19-2012, 01:53 PM   #18
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Would of stopped dealing with them after the oil incident. Esp since lies were involved and not just incompetence.
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Old 06-19-2012, 01:57 PM   #19
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Quote:
Originally Posted by HP Turbine View Post
This would be me venting.
So I have a 2012 1LT/RS A6. I brought it to my local dealership yesterday because Iím having problems with my torque converter, its been sputtering and causing an awful shake when I want to slowly accelerate on the highway (yay). After two people and two test drives they noticed it and ordered a new one thatís getting put in later this week

I also just hit 15,000 miles on my car and the dealership had the whole service plan to go with that, being checking the linkages, changing the cabin filter, and whatnot. So I decided I would get it because itís better to be safe than sorry. Well while they did all that, THEY DECIDED TO ROTATE MY TIRES! I wasnít told about the tire rotation, but today I was walking to my car and I thought my front tires looked awfully fat. Then I noticed I had 275/40-20ís on my fronts. So I called the service manager and told him about the mess up and past problems. So he sent out two techs to come to my work, pick up my car, un-rotate my tires, and bring it back.

So now Iím nervous about them changing the torque converter on my car! If they canít notice tires how can I let them do that job? Do you guys need to state EVERY TIME that you donít want your tires rotated or something?

Also Iím thinking about just dropping them all together. I hate that thought because they are so convenient to me. But Iíve had them lie to me about what oil went into my car and that was a fun battle. ( I was told dexos was standard to the v6 and I wasnít ballsy enough to make the full synthetic plunge so it was fine with me. But when I asked if I got dexos on my second oil change they said ďOh yeah of courseĒ yet my bill showed just a standard mineral oil. They lied to me saying it was a billing error and I should be lucky I didnít have to pay full price. I continually asked them until I caught them in their circle of lies and have them admit that standard mineral oil was put it.
Iím just pissed with them.
I'm curious as to what your receipt actually said to make you think you got standard oil?
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Old 06-19-2012, 02:18 PM   #20
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Old 06-19-2012, 02:24 PM   #21
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
I do apologize for the dissatisfaction you have with your dealership. I have documented your concern in a database here in which many departments of GM can access the information. If you have any other questions or comments, please feel free to contact me at any time.

Brandon
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Just one more reason I love this site. The Chevy Team is watching.

It is always a shame when the techs working at the dealer do not know the car. That was one of the first things I noted - the two different wheel and tire sizes front/back.

My prior car was a Ford Probe. While the front and rear wheels were the same on that car, the right and left were different (miiror images actually), so you cannot swap left and right wheels. Combine that with unidirectional tires and 7 out of 8 tire replacements were messed it up. After the first foul up I informed the tire place ahead of time that they CANNOT SWAP LEFT AND RIGHT SIDE. When they do, they actually need to dismount the tires on the two wheels and move them and rebalance. At least these were just tire guys, not the dealer, and unidirectional wheels are pretty unusual.

I would change dealers. Next time they may forget the lug nuts.
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Old 06-19-2012, 02:34 PM   #22
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Page 10-60 in the owners manual. You rotate them side to side every 7500 miles.

If they put them back in the original spots, they still have the tire rotation screwed up. The manual shows how to do the side to side rotation for cars with different sizes, and the traditional front to back criss cross on cars with same size tires.
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Old 06-19-2012, 02:42 PM   #23
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I'm curious as to what your receipt actually said to make you think you got standard oil?
well the oil change bill was like $27 or something, quite the give away. I didn't notice because I also had them do the nitrogen tire fill which was like $30.


I'm just worried about my torque converter. I had them order the replacement to be put in, but I feel like they'll blow my car up or something. What the hell do I do about this?

If I go to another dealer now, won't I have to do the whole "believe me, there is a problem with my car" plea, then wait again for a part?
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Old 06-19-2012, 02:57 PM   #24
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Page 10-60 in the owners manual. You rotate them side to side every 7500 miles.

If they put them back in the original spots, they still have the tire rotation screwed up. The manual shows how to do the side to side rotation for cars with different sizes, and the traditional front to back criss cross on cars with same size tires.
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Old 06-19-2012, 03:57 PM   #25
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I went to the Hurd Automall in Johnston RI.
Wow, I was thinking they were one of the better dealers around here. Must have been a new in the service department that came over from Honda or Toyota.
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