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Old 07-06-2012, 04:47 PM   #1
rangomr
 
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Question SiriusXM on my 2012

I bought this present car on 4/11/12 2012 Camaro 2LT Convertible and on the window sticker list of equipment it listed this:
XM Radio + Service
Subscription Sold Separately
By SiriusSM After 12 MTHS

My dealer agrees I should have a year subscription, we contacted GM headquarters and of course they threw it back to the finance lady at the dealership. She contacted Sirius 6/13/12 & again 6/25/12. I submitted a e-mail on 6/29 and got some trouble ticket number so called but it's really has gotten me no where. ANYONE ELSE have a problem wiith getting your full year with your new CAMARO? Any advice would be great. If nothing changes on my account by Monday YES I do plan to contact GM headquarters again or where-ever that phone number goes to. Any help, I'm taking offers?? Michael in Virginia
PS SIRIUSXM HAS ME FOR ONLY A 3 MONTH TRIAL AND THAT"S NOT THE CASE>
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Old 07-06-2012, 04:50 PM   #2
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I had a sales guy tell me that "GM changed it to three months", in spite of the fact that ALL the literature says 12.
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Old 07-06-2012, 04:52 PM   #3
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I was just told it was on most of the Camaro and some Impala. For ONE YEAR
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Old 07-06-2012, 04:56 PM   #4
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Only the '10s got the 1 year free. Starting with the '11s XM changed all trials to 3 months.

On my '11, the window sticker says that it comes with a free 3 month trial of XM.
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Old 07-06-2012, 05:00 PM   #5
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READ MY POST

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Originally Posted by Mr_Draco View Post
Only the '10s got the 1 year free. Starting with the '11s XM changed all trials to 3 months.

On my '11, the window sticker says that it comes with a free 3 month trial of XM.
Thats great for your 2011 car but we are not talking about your car. READ MY POST AGAIN SINCE I told you even what the dealer said and what the window sticker said. It came this way from GM
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Old 07-06-2012, 05:05 PM   #6
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I got my 2012 last Sept. and XM still working. Have had no problems.
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Old 07-06-2012, 05:23 PM   #7
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Thats great for your 2011 car but we are not talking about your car. READ MY POST AGAIN SINCE I told you even what the dealer said and what the window sticker said. It came this way from GM
Wow, you wont get much help with that attitude. HE TOLD YOU only the 2010's got one year.....thats a fact.
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Old 07-06-2012, 05:29 PM   #8
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READ MY POST

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Wow, you wont get much help with that attitude. HE TOLD YOU only the 2010's got one year.....thats a fact.
I really have not found any help , but as your buddy said too, I wrote in BOLD letter, (I think) what the sticker said in the window of this car. IF GM does not have to stand by that then I would have bought another brand. WELL you may think its a fact but why make stupid comments before you read the orginial COMPLETE> Thanks for NO HELP from you too

As I stated in my very first post even the DEALER OWNER said YES I have a one year coming.
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Old 07-06-2012, 05:32 PM   #9
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Thank you

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I got my 2012 last Sept. and XM still working. Have had no problems.
Glad to hear you got your ONE YEAR with no problems, some people on here answer a post before they even read the first post. Good job I appreciate that you gave a honest answer even thur someone else said we are both wrong. Michael
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Old 07-06-2012, 05:33 PM   #10
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Are you sure its a 2LT? Should have the BA stereo and leather seats.
I'm guessing you know that and yes from Chevy's web site you are entitled to 12 months service on a 2LT or 2SS model. Tell the dealer you are not 100% satisfied and they should resolve this issue for you. Its less than $40 so the dealer can afford to pay for it if nothing else.
Enjoy your car they are a blast!

SiriusXM Satellite Radio9


Enjoy commercial–free music channels along with compelling talk, news, comedy, family programming and much more from coast to coast with a standard three month trial, or 12 months on 2LT and 2SS models. In addition, you can now enjoy the GM exclusive upgrade to the XM Premier package throughout your trial with your new Camaro. Read MoreThe package offers over 140 channels including music from every genre, all major news channels, the biggest names in entertainment including Oprah Radio®, The Foxxhole produced by Jamie Foxx, two channels of Howard Stern and every major sport with MLB, NASCAR, and every NFL game. Find out more about SiriusXM at siriusxm.com.
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Old 07-06-2012, 05:37 PM   #11
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MMC is right. We just bought a 2012 a few weeks ago......even looked into a 'new' 2011 (old dealer stock). 2011 was only 3 months, but for 2012 (2LT & 2SS pkg) it's 12 months.
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Old 07-06-2012, 05:39 PM   #12
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Wow, you wont get much help with that attitude. HE TOLD YOU only the 2010's got one year.....thats a fact.
I think the "fact" here is that you are mistaken.
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Old 07-06-2012, 05:40 PM   #13
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Thank You

Quote:
Originally Posted by MMC View Post
Are you sure its a 2LT? Should have the BA stereo and leather seats.
I'm guessing you know that and yes from Chevy's web site you are entitled to 12 months service on a 2LT or 2SS model. Tell the dealer you are not 100% satisfied and they should resolve this issue for you. Its less than $40 so the dealer can afford to pay for it if nothing else.
Enjoy your car they are a blast!

SiriusXM Satellite Radio9


Enjoy commercial–free music channels along with compelling talk, news, comedy, family programming and much more from coast to coast with a standard three month trial, or 12 months on 2LT and 2SS models. In addition, you can now enjoy the GM exclusive upgrade to the XM Premier package throughout your trial with your new Camaro. Read MoreThe package offers over 140 channels including music from every genre, all major news channels, the biggest names in entertainment including Oprah Radio®, The Foxxhole produced by Jamie Foxx, two channels of Howard Stern and every major sport with MLB, NASCAR, and every NFL game. Find out more about SiriusXM at siriusxm.com.


That's right, YES i have both and love the radio and of course seats, again appreciate you reading my complete post and making someone else that already answered WRONG for about the third or fourth time. Again thank you very much. For another 9 months it would cost (I think) around $134.00 and its gotten down to the principal of the issue now. Someone should just write me a check for the other 9 months so I can go without being disconnected. Come Monday Im going back to the dealer and call GM too. Again thank you Michael
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Old 07-06-2012, 05:41 PM   #14
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Quote:
Originally Posted by rangomr View Post
I really have not found any help , but as your buddy said too, I wrote in BOLD letter, (I think) what the sticker said in the window of this car. IF GM does not have to stand by that then I would have bought another brand. WELL you may think its a fact but why make stupid comments before you read the orginial COMPLETE> Thanks for NO HELP from you too

As I stated in my very first post even the DEALER OWNER said YES I have a one year coming.
So you're saying you wouldn't have purchased the car if it only came with a 3 month XM trial instead of a 12 month trial?

Your frustration is understandable, but my advice is to be patient. XM has sordidly horrible customer service--most of their support reps actually work from home and are contracted to take calls on behalf of XM. It's even worse than an Indian call center because not only do you have people that don't speak English, but there's a TV going, screaming baby, bad connection, or their computer hangs/drops the call/loses connection.

I kid you not, every single call I've put into XM has gone horribly. It's probably going to take a few weeks for your dealer to get any useful information.

At the end of the day, if you don't end up getting 12mos for free, you've still got a great car and hopefully the dealer will step in and comp you for that or something else like a few free oil changes or something. If the sticker says 12 months, you should get 12 months, but it also isn't the end of the world...
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Old 07-06-2012, 05:47 PM   #15
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OPPS typing error

Quote:
Originally Posted by 1BADLS3 View Post
So you're saying you wouldn't have purchased the car if it only came with a 3 month XM trial instead of a 12 month trial?

Your frustration is understandable, but my advice is to be patient. XM has sordidly horrible customer service--most of their support reps actually work from home and are contracted to take calls on behalf of XM. It's even worse than an Indian call center because not only do you have people that don't speak English, but there's a TV going, screaming baby, bad connection, or their computer hangs/drops the call/loses connection.

I kid you not, every single call I've put into XM has gone horribly. It's probably going to take a few weeks for your dealer to get any useful information.

At the end of the day, if you don't end up getting 12mos for free, you've still got a great car and hopefully the dealer will step in and comp you for that or something else like a few free oil changes or something. If the sticker says 12 months, you should get 12 months, but it also isn't the end of the world...

You are right, I just got a little hot when someelse wrote in and they could not have read the complete ORGINIAL POST. I love my 45th Anniversary Convertible. At 67 never had one before (Convertible) so I said why not and V-6 has plenty of power for me and you are right about Sirius, since I talking with someone the other day and had poor broken English and I finally gave up that they but come Monday my dealer will hear from me. I live in a small town and dealer is just a mile from my house. Michael
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Old 07-06-2012, 05:51 PM   #16
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Wink thank you

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I think the "fact" here is that you are mistaken.
Sorry for getting a little up set when that was written. Have a great evening. Michael
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Old 07-06-2012, 06:11 PM   #17
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Originally Posted by rangomr View Post
That's right, YES i have both and love the radio and of course seats, again appreciate you reading my complete post and making someone else that already answered WRONG for about the third or fourth time. Again thank you very much. For another 9 months it would cost (I think) around $134.00 and its gotten down to the principal of the issue now. Someone should just write me a check for the other 9 months so I can go without being disconnected. Come Monday Im going back to the dealer and call GM too. Again thank you Michael
My bad on the price, too much beer. Your sales person should take care of this, this is their problem more than yours. I'm not that big a fan of S/XM, have you tried loading up a memory stick and listening to music that way? Remember you need to adjust the tone for what ever input you are using to get the best sound. Many critisize the stereo but don't know how to operate it for best sound.
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Old 07-06-2012, 06:13 PM   #18
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Thats great for your 2011 car but we are not talking about your car. READ MY POST AGAIN SINCE I told you even what the dealer said and what the window sticker said. It came this way from GM
Woah, calm down Sally. He is just trying to help and give his input. I have a 2011 and I can confirm this. They came with 3 months only. And IMO its a useless feature haha...
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Old 07-06-2012, 06:14 PM   #19
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Quote:
Originally Posted by rangomr View Post
I bought this present car on 4/11/12 2012 Camaro 2LT Convertible and on the window sticker list of equipment it listed this:
XM Radio + Service
Subscription Sold Separately
By SiriusSM After 12 MTHS

My dealer agrees I should have a year subscription, we contacted GM headquarters and of course they threw it back to the finance lady at the dealership. She contacted Sirius 6/13/12 & again 6/25/12. I submitted a e-mail on 6/29 and got some trouble ticket number so called but it's really has gotten me no where. ANYONE ELSE have a problem wiith getting your full year with your new CAMARO? Any advice would be great. If nothing changes on my account by Monday YES I do plan to contact GM headquarters again or where-ever that phone number goes to. Any help, I'm taking offers?? Michael in Virginia
PS SIRIUSXM HAS ME FOR ONLY A 3 MONTH TRIAL AND THAT"S NOT THE CASE>
I just purchased my car in June 2012 and it came with 12 months like the sticker says... I was told by the dealer 3 but I confronted them during activation process and they checked the sticker and I guess set it for 12MO because when i got a call from XM the next day to pitch me a sale after the trial she was like "Oh.... wow... NM, you have a 12MO trial" after i told her call me in a year.

Take it back to the dealer and make them work on it... The sticker clearly states 12mo. I would also call XM and escalate if you have the time.
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Old 07-06-2012, 06:43 PM   #20
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Thanks much

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Originally Posted by Camero5 View Post
I just purchased my car in June 2012 and it came with 12 months like the sticker says... I was told by the dealer 3 but I confronted them during activation process and they checked the sticker and I guess set it for 12MO because when i got a call from XM the next day to pitch me a sale after the trial she was like "Oh.... wow... NM, you have a 12MO trial" after i told her call me in a year.

Take it back to the dealer and make them work on it... The sticker clearly states 12mo. I would also call XM and escalate if you have the time.
That's what happen, when I bought the car, she called into Sirius and just assumed it was a 3 month trial and so it's back to the dealer on Monday and I'll make a call to GM also since they do have a complaint center. I appreciate all that gave some imput, even to the ones that where totally wrong, now hopefully they have learned something too but probably will never read this post. Thanks again, Michael
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Old 07-06-2012, 07:03 PM   #21
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I got 3 months in Jan 2011. 6 months OnStar I have read there are lots of variations on what you get here on C5.
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Old 07-06-2012, 07:10 PM   #22
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Dealer kept telling me it was a 3 month trial. But when I called to Renew to sirius after my 3 months was up. They told me I had till December 2012.
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Old 07-06-2012, 07:24 PM   #23
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That's what happen, when I bought the car, she called into Sirius and just assumed it was a 3 month trial and so it's back to the dealer on Monday and I'll make a call to GM also since they do have a complaint center. I appreciate all that gave some imput, even to the ones that where totally wrong, now hopefully they have learned something too but probably will never read this post. Thanks again, Michael
Ok I may have a solution to your problem. Are you still getting monthly Onstar sevice updates for maintainence on your Camaro? If so look down at the bottom on the right next to the tire pressures and it should state your status for XM. You can go from there on the date.
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Old 07-06-2012, 08:19 PM   #24
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OK

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Ok I may have a solution to your problem. Are you still getting monthly Onstar sevice updates for maintainence on your Camaro? If so look down at the bottom on the right next to the tire pressures and it should state your status for XM. You can go from there on the date.

Thanks but it did not work and yes I have On Star. That's actually funny, sorry, probably even funnier that I actually went out to check but anyway Thanks for your help??????
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Old 07-06-2012, 08:20 PM   #25
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I got 2 years free on my 2012 when I bought it? When i had my car for 3 months they kept calling me asking if I wanted to renew it and I told them I had 2 years free... They called back 3 months later and I think I finally got it through their heads that I still have my free account setup with them havent called back since.
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