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Old 05-20-2009, 01:05 PM   #1
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Cancelled order-good luck to all

After three emails and Customer Service promising to have someone call me for the last week I cancelled my order. My signature says it all. No more GM's in my live time again.

Good luck to all pre-orders who are daily getting screwed and cannot find out anything from the poor excuse of a customer service department.
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Old 05-20-2009, 01:06 PM   #2
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Sorry....but you should be blaming your dealer IMO. It's up to them to provide you the type of info you were most likely wanting.
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Old 05-20-2009, 01:06 PM   #3
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Sorry to hear it man.
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Old 05-20-2009, 01:08 PM   #4
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We need a "Canceling Order" thread.
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Old 05-20-2009, 01:09 PM   #5
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Your car will be sold to the highest bidder probably this weekend.
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Old 05-20-2009, 01:09 PM   #6
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sucks dude maybe next year there will be one for you to pick up at a dealer.
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Old 05-20-2009, 01:12 PM   #7
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Sorry....but you should be blaming your dealer IMO. It's up to them to provide you the type of info you were most likely wanting.
but they're selling a GM car. so GM should step up and kick their dealers ass until morale (and knowledge) improves.
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Old 05-20-2009, 01:18 PM   #8
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Fast Forward to May 20th 2010.
GM execs chatting...........why arent Camaro sales better than they should be....Hmmmm

MAYBE it's because word got out on how the REINVENT CUSTOMER SATISFACTION was a epic fail? MAYBE because when the guy down the block heard how the people who ordered the car was given the run around for weeks and months? I'm sure that guy will say GM didn't change and buy from another company.

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Old 05-20-2009, 01:21 PM   #9
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Man, to put in this kind of time and to give up at the end......what a loser! LOL...come on, don't cancel dude, you're so close!!

"Jesus once said that it would never be easy, but it would be worth it" or something like that I don't know I wasn't really listening to him that day...
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Old 05-20-2009, 01:24 PM   #10
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I totaly get the frustration from the EARLY pr-order guys and gals. It seems to me alot of dealers went way over their alottment and didn't tell the people who ordered from them. I ordered my car on Feb 23rd and it's built, 9067, there were allready about 14000 orders when I placed mine. To this day my dealer has only taken 5 orders. Out of an initial alotment of 12.

Everyone bragged about refundable deposits and only 500 dollars or none at all. I went to a place where it was 1000 dollars non-refundable but my car is built and on it's way.

It's not necesarily a GM thing but a dealer thing I think. Maybe it will all come out in the wash.
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Old 05-20-2009, 01:43 PM   #11
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I know I could have waited and waiting was not my reason for cancelling.
I took the time to email Customer Service and I have three emails back giving me a Customer Service rep's name who was suppose to be calling me. But nothing. I called her with the direct number that they gave me and nothing again. I asked that if there was a problem with the v-6 manual transmission could they give my dealer the okay to change my order and nothing again.
I had a TPW of 5/4 and nothing again. A returned call would have resolved this issue. I ordered first at my dealership and was first to go in and I am seeing 10k cars made and I cannot get a call back from them. Would it have been too hard to say yes you can change your order to an automatic or to say anything at all? Sorry everyone but this was unacceptable.

Good luck to all who is waiting and I wish you the best.
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Old 05-20-2009, 01:52 PM   #12
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I just drop in on my inventory manager. She's cute and is always glad to see me, I think.
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Old 05-20-2009, 01:54 PM   #13
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Quote:
Originally Posted by irpq11 View Post
I totaly get the frustration from the EARLY pr-order guys and gals. It seems to me alot of dealers went way over their alottment and didn't tell the people who ordered from them. I ordered my car on Feb 23rd and it's built, 9067, there were allready about 14000 orders when I placed mine. To this day my dealer has only taken 5 orders. Out of an initial alotment of 12.

Everyone bragged about refundable deposits and only 500 dollars or none at all. I went to a place where it was 1000 dollars non-refundable but my car is built and on it's way.

It's not necesarily a GM thing but a dealer thing I think. Maybe it will all come out in the wash.

I sort of agree with you.. .. but i ordered in October.. and i am number one at my dealership. . with only 2 cars ordered.. and 3 allocated. . . as you can see from the sig, I've been at 3000 for ever.
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Old 05-20-2009, 02:24 PM   #14
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Quote:
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I sort of agree with you.. .. but i ordered in October.. and i am number one at my dealership. . with only 2 cars ordered.. and 3 allocated. . . as you can see from the sig, I've been at 3000 for ever.
This has been the strangest thing ever. I would allmost be willing to bet money that your car is built. We've had a number of members look out their front window at the driveway at their car and STILL show 3800 in the system at the dealer.
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Old 05-20-2009, 02:29 PM   #15
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I am putting my 2 cents worth in. I work for a dealer that stays on top (or at least we try our best to) of the status codes and where our orders are. However GM does a poor job of communicating with us why we haven't even received our showroom model yet. We have had to purchase 2 Camaros (1 for our unveiling that sold that night and another for people to have one to see). To us it is ridiculous that we should even have to do that. We are still waiting for our first pre-order to show (it has been in-transit for over a month now) only to find out a few days ago that it got pulled for a quality control check and have no idea when it will be here. In addition to that we are still waiting for our showroom model to get here.

I guess what I am trying to say is we are as frustrated as the customer is and keep getting bad information or none at all as to where are Camaros are.
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Old 05-20-2009, 02:29 PM   #16
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Weird... my dealer tells me everything so I don't have to call the GM Customer service.

I'm with irpq11... sounds fishy... bet it's in the showroom going to higher bidders....
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Old 05-20-2009, 02:32 PM   #17
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Don't give up i just got back From the ford dealership to find this gt 500 everyone talks about. and when I saw all the mustangs In the parking lot, I thought to my self why not be different there are mustangs all over my town. the challenger is to expensive ,heavy, and a gas guzzler, the gt 500 is high dollar, i'm better off waiting for my Camaro!
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Old 05-20-2009, 03:15 PM   #18
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Its stupid to cancel now imo. When they just ramped up prduction. What was it 2200 a week and to cleare out the 19k back order welll you do the math. 5-6 weeks maxx to wait?
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Old 05-20-2009, 03:24 PM   #19
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Its stupid to cancel now imo. When they just ramped up prduction. What was it 2200 a week and to cleare out the 19k back order welll you do the math. 5-6 weeks maxx to wait?
What good is spitting them out at 2000 a week if they just go to area 51 and collect dust?

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Old 05-20-2009, 04:17 PM   #20
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I'd like to play poker with some of these order cancelers.
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Old 05-20-2009, 05:03 PM   #21
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Whatever.
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Old 05-21-2009, 10:41 PM   #22
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I ordered the first week possible back in October and still haven't even seen one in person. Dealer said it's built but doesn't know when it'll be here. I cross my fingers and sweet talk my truck at every red light hoping I don't break down again. It's been 7 months c'mon already!

Does it really matter what allotment number you are? Wouldn't it be more economical for dealers to get their whole shipments in one delivery?
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Old 05-21-2009, 11:10 PM   #23
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Quote:
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Wouldn't it be more economical for dealers to get their whole shipments in one delivery?
I totaly agree. Starting with Bay Chevrolet in Mobile AL

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Old 05-22-2009, 12:09 AM   #24
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NEVER??? Man are you going to miss out on some great cars.

Keep in mind, part of the problem GM is having is its dealers. But I also recognize that is all you know of GM is what your dealer does or doesn't do, tells you or doesn't tell you.

I hope you reconsider.
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Old 05-22-2009, 09:26 AM   #25
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Maybe GM should allow direct order through them, maybe there would not be all these dealer issues GM can not do anything about?
Just a thought.
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