Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
sjm autoprod
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > Technical Camaro Topics > Camaro Issues / Problems | Warranty Discussions | TSB and Recalls

Camaro Issues / Problems | Warranty Discussions | TSB and Recalls Report, discuss and diagnose any issues and problems with your Camaro, including warranty discussions.

Reply
 
Thread Tools
Old 07-08-2012, 10:53 PM   #1
DangerZL1

 
Drives: Accord
Join Date: Oct 2009
Location: Memphis, TN Area
Posts: 1,910
XM radio service

My subscription to XM radio expires in a couple of days after 3 months of ownership of my ZL1. For 2012 models 2LT, 2SS, and ZL1s it is supposed to be for 1 year. I called Sirius and they said I needed to contact the dealer. He said they'd reimburse me for another 9 months, but I prefer to have the problem taken care of and XM make the adjustment. The subscription for one year is clearly stated on my window sticker and on the Chevrolet website. The dealer says concepts only shows 3 months. Im not the only one experiencing this problem. Hopefully one of the customer service reps will look into this.
DangerZL1 is offline   Reply With Quote
Old 07-09-2012, 09:37 AM   #2
skoal bandit
 
skoal bandit's Avatar
 
Drives: 2012 ZL1 1991 Syclone 2011 Silverad
Join Date: Jun 2009
Location: TN
Posts: 59
GM really needs to look into this.

First i called xm,then my dealer, then me again and while my dealer says he will make it right if xm doesn't, he shouldn't have to.The last xm rep I talked to admitted that I was entilted to 12 months and if they don't show up in my acct. to call 2-3 days before the 3 month trial expires.While I hope that works I'll believe it when I see it, because nothing so far gives me alot of hope that it will.

But this has already been more trouble than it should be and someone at GM needs to get to the bottom of this.
__________________
2012 ZL1

Last edited by skoal bandit; 07-09-2012 at 01:47 PM.
skoal bandit is offline   Reply With Quote
Old 07-09-2012, 12:58 PM   #3
DangerZL1

 
Drives: Accord
Join Date: Oct 2009
Location: Memphis, TN Area
Posts: 1,910
Ironically, XM called today and offered me 6 months for $4.99 a month and I took it. It isn't worth the hassle to deal with $15. I was careful to make sure it was a one time payment of a about $32 without automatic renewal. If you don't set it up his way they will automatically bill you at the end of the term for $14.99 a month. The package I got has just music and no Howard Stern.
DangerZL1 is offline   Reply With Quote
Old 07-09-2012, 01:44 PM   #4
skoal bandit
 
skoal bandit's Avatar
 
Drives: 2012 ZL1 1991 Syclone 2011 Silverad
Join Date: Jun 2009
Location: TN
Posts: 59
The only way to bill me is by invoice,never give xm a credit card # so if nothing else i will just give my invoice to my dealer.

The thing is even though it says free trial somebody(the buyer) is paying for it.It is just buried in the price of the car somewhere,so even if they offer me a cheap deal its still paying twice for the same thing and thats
__________________
2012 ZL1
skoal bandit is offline   Reply With Quote
Old 07-09-2012, 01:47 PM   #5
Tysen


 
Tysen's Avatar
 
Drives: 2011 RJT 2SS/RS M6
Join Date: Oct 2009
Location: TN
Posts: 2,395
Quote:
Originally Posted by DangerZL1 View Post
Ironically, XM called today and offered me 6 months for $4.99 a month and I took it. It isn't worth the hassle to deal with $15. I was careful to make sure it was a one time payment of a about $32 without automatic renewal. If you don't set it up his way they will automatically bill you at the end of the term for $14.99 a month. The package I got has just music and no Howard Stern.
You didn't give them your credit card number did you? I always send them a check. Even if you say you don't want automatic renewal, they will charge you.
__________________
"I'm a man who discovered the wheel, and built the Eiffel Tower out of metal and brawn! That's what kind of man I am." - Ron Burgundy
My build thread
Tysen is offline   Reply With Quote
Old 07-09-2012, 02:43 PM   #6
skoal bandit
 
skoal bandit's Avatar
 
Drives: 2012 ZL1 1991 Syclone 2011 Silverad
Join Date: Jun 2009
Location: TN
Posts: 59
A little new info at least for my car the insurance people say my vin comes up as a 2012 Camaro LS not a ZL1. I wonder if GM has messed up the vin info on some of these cars.

Is this the case with anyone else?

vin 2G1FJ1EP9C9801144
__________________
2012 ZL1
skoal bandit is offline   Reply With Quote
Old 07-09-2012, 04:12 PM   #7
DangerZL1

 
Drives: Accord
Join Date: Oct 2009
Location: Memphis, TN Area
Posts: 1,910
I contacted USAA about insurance and my car came up a Camaro ZR1. I wish
DangerZL1 is offline   Reply With Quote
Old 07-11-2012, 09:52 AM   #8
Chevrolet Customer Svc


 
Chevrolet Customer Svc's Avatar
 
Drives: GM Vehicles
Join Date: Jun 2010
Location: Michigan
Posts: 8,818
Quote:
Originally Posted by skoal bandit View Post
A little new info at least for my car the insurance people say my vin comes up as a 2012 Camaro LS not a ZL1. I wonder if GM has messed up the vin info on some of these cars.

Is this the case with anyone else?

vin 2G1FJ1EP9C9801144

I have checked your VIN and per our resources, it is coming up as a 2012 ZL1. Please let us know how everything goes!

Brandon
Chevrolet Customer Service
Chevrolet Customer Svc is online now   Reply With Quote
Old 07-11-2012, 11:35 AM   #9
skoal bandit
 
skoal bandit's Avatar
 
Drives: 2012 ZL1 1991 Syclone 2011 Silverad
Join Date: Jun 2009
Location: TN
Posts: 59
Thanks for checking that. My insurance agent seemed to think that since i would owe them more money ,they would find the problem very quickly...lol

But that still leaves the question of why some of us have such a hard time getting the 12 month free trial from xm.

I'm sure that my dealer will pay for it, if it comes to that, but others may not be so lucky .

Any insight into what may be the problem with the xm trial program?

There are also a couple of threads on this in the audio and ZL1 forum
__________________
2012 ZL1
skoal bandit is offline   Reply With Quote
Old 07-11-2012, 11:39 AM   #10
Tysen


 
Tysen's Avatar
 
Drives: 2011 RJT 2SS/RS M6
Join Date: Oct 2009
Location: TN
Posts: 2,395
I think it's hit or miss, and it all depends on your dealer. I'm pretty sure I was only supposed to get 3 months of XM, but they gave me a year on my 2011.
__________________
"I'm a man who discovered the wheel, and built the Eiffel Tower out of metal and brawn! That's what kind of man I am." - Ron Burgundy
My build thread
Tysen is offline   Reply With Quote
Old 07-18-2012, 07:16 PM   #11
Bails1968
 
Drives: 2012 Camaro 2SS 45th Anniversary Ed
Join Date: Jul 2012
Location: MD
Posts: 5
I am having the same issue with the XM 12 month period...I refuse to call it a free trial...I PAID FOR IT! This is ridiculous. Exactly the same scenario as Skoal Bandit has described, except my VIN DOES come up as a 2SS!! What a mess.
Bails1968 is offline   Reply With Quote
Old 07-18-2012, 08:07 PM   #12
skoal bandit
 
skoal bandit's Avatar
 
Drives: 2012 ZL1 1991 Syclone 2011 Silverad
Join Date: Jun 2009
Location: TN
Posts: 59
Got a call from GM today ,seemed like a random survey about my ZL1 and made sure to tell them about the xm trial troubles on 2012s,she said she would make a note on her report about it.

Maybe someone will look into it

She also wanted to know if it was alright for GM engineers to call and ask some questions.I hope they do I want to push for some GM warranty covered performance mods.

Doubt any of it will amount to anything but I can always hope
__________________
2012 ZL1
skoal bandit is offline   Reply With Quote
Old 07-18-2012, 08:12 PM   #13
z28racer

 
z28racer's Avatar
 
Drives: 12 SIM 2SS/ RS Sinergy M6,GMC2500HD
Join Date: Jan 2012
Location: San Diego, California
Posts: 1,548
Quote:
Originally Posted by skoal bandit View Post
A little new info at least for my car the insurance people say my vin comes up as a 2012 Camaro LS not a ZL1. I wonder if GM has messed up the vin info on some of these cars.

Is this the case with anyone else?

vin 2G1FJ1EP9C9801144
lol.They selling v6 models as ZL1????
z28racer is offline   Reply With Quote
Old 07-18-2012, 08:17 PM   #14
Black-Out
 
Black-Out's Avatar
 
Drives: himself insane
Join Date: Jun 2012
Location: Delta, BC, Canada
Posts: 191
I ran into minor headaches with XM also.

About a week after I got my car (2SS), stations started "going away". After a couple days, they were all gone! I called XM, they sort of said "oops" in a very round about way.

I ended up getting a new head unit about a week later (no XM) so just let it go.

About 2 weeks later, I get ANOTHER new head unit (with xm!) so decided to bring it back up. I called XM, and they said 3 months free (hmmmm... I thought dealer said 6?). Anyhow, they activate my new tuner ID number, almost problem free.

And that part about "it varies with your dealer".... well, luckily I have a good one. I guess. I called 'em up, and never even got transferred. The receptionist just said "Oh They said 3 months? Supposed to be 6 months sounds right - what's your radio ID?".... tap tap tap .... "ok, done."

And that was it! Come to think of it, she didn't even ask my name!!
Trusting? Remembered me?!

Anyhow - it all turned out good for me. Hope it does for everyone else too.
__________________
2011 Camaro 2SS/RS - Black on Black. Kooks catted LT's, CAI, Accell 9070c ceramic wires, Barton shifter, custom catback w/Dynomax VT's, quad tips, Pfadt springs/sway bars/trailing arms, Diablosport tuner {Lew tune}, 3.91 gear's, Energy cradle bushings.
Black-Out is offline   Reply With Quote
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 04:45 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.