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Old 07-24-2012, 03:01 PM   #18
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Originally Posted by Tiffanie@AACstyle.com View Post
I am sorry that you had an issue with the sidemarker.

We do offer a lifetime warranty on all of our products and we are happy to get this exchanged for you. I believe the rep you spoke with has already emailed you the warranty form so we can get it taken care of you.

Boy if that isnt a BS Business response.
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Old 07-24-2012, 10:50 PM   #19
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Boy if that isnt a BS Business response.
Why? Aftermarket parts fail. So do stock parts. In both situations, you have a warranty. Although your factory warranty expires. The dealer won't reimburse your gas to drive your car to the dealership for warranty work, just like most companies won't pay your return shipping for an exchange. What more do you want from a company that says "If it breaks, we will replace the part for free... no deductible... for like... ever".

I bet if the owner kept getting crap parts, and talked to Jonathan, he could arrange a refund for them like you would a lemon. There are lots of people using these sidemarkers, and many of them haven't had any problems at all. Bad luck doesn't always mean crappy product.
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Old 07-25-2012, 07:34 AM   #20
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Why? Aftermarket parts fail. So do stock parts. In both situations, you have a warranty. Although your factory warranty expires. The dealer won't reimburse your gas to drive your car to the dealership for warranty work, just like most companies won't pay your return shipping for an exchange. What more do you want from a company that says "If it breaks, we will replace the part for free... no deductible... for like... ever".

I bet if the owner kept getting crap parts, and talked to Jonathan, he could arrange a refund for them like you would a lemon. There are lots of people using these sidemarkers, and many of them haven't had any problems at all. Bad luck doesn't always mean crappy product.
And I am sure AAC would reimburse the price for the product and all the shipping the person has paid right?
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Old 07-25-2012, 08:30 AM   #21
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And I am sure AAC would reimburse the price for the product and all the shipping the person has paid right?
Right, because the dealer reimburses you for the gas you used driving to them.
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Old 07-25-2012, 08:52 AM   #22
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Right, because the dealer reimburses you for the gas you used driving to them.
Maybe they would dealers give out gas cards all the time AAC on the other hand is plain out saying we do not.
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Old 07-25-2012, 11:39 AM   #23
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Right, because the dealer reimburses you for the gas you used driving to them.
gotten a many gas vouchers and free oil changes due to dealer screw ups. its still a pain when things go bad so quickly but the vouchers do ease my pain for the most part. there is a 2012 SS at some of our shows who has recently AAC'ed the car and the rear passenger side marker has lights out in it already too
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Old 07-25-2012, 12:00 PM   #24
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And I am sure AAC would reimburse the price for the product and all the shipping the person has paid right?
The product... I bet if you pushed the issue, yes. That's good business. The shipping, probably not. How many aftermarket part companies do YOU know that pay for return shipping for a warranty replacement? ""

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Maybe they would dealers give out gas cards all the time AAC on the other hand is plain out saying we do not.
Well I want your dealership. I've NEVER gotten a gas card for any warranty work. Chevy, Ford, or Subaru. Nor do I personally know anyone that has recieved that service. But yes, I suppose that's "all the time".
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Old 07-25-2012, 12:24 PM   #25
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gotten a many gas vouchers and free oil changes due to dealer screw ups. its still a pain when things go bad so quickly but the vouchers do ease my pain for the most part. there is a 2012 SS at some of our shows who has recently AAC'ed the car and the rear passenger side marker has lights out in it already too
I didn't ask about when the dealer screwed up. I'm talking about normal warranty work. You bring your car in, they find a TSB, and fix it while you wait. Do they give you gas vouchers when this happens?
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Old 07-25-2012, 01:02 PM   #26
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I didn't ask about when the dealer screwed up. I'm talking about normal warranty work. You bring your car in, they find a TSB, and fix it while you wait. Do they give you gas vouchers when this happens?
If I go back to the dealer to fix the same issue multiple times your damn right i will raise a fuss and there will be compensation of some sort. I out of everybody would know I traded in my v6 manual because of 3 transmission failures and will just say I got a lot more than gas cards from GM before trading it in.
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Old 07-25-2012, 01:05 PM   #27
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I didn't ask about when the dealer screwed up. I'm talking about normal warranty work. You bring your car in, they find a TSB, and fix it while you wait. Do they give you gas vouchers when this happens?
So after multiple issues with a product you still consider it "normal" warranty work? If so then you get taken advantage of a lot.
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Old 07-26-2012, 10:02 AM   #28
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Why? Aftermarket parts fail. So do stock parts. In both situations, you have a warranty. Although your factory warranty expires. The dealer won't reimburse your gas to drive your car to the dealership for warranty work, just like most companies won't pay your return shipping for an exchange. What more do you want from a company that says "If it breaks, we will replace the part for free... no deductible... for like... ever".

I bet if the owner kept getting crap parts, and talked to Jonathan, he could arrange a refund for them like you would a lemon. There are lots of people using these sidemarkers, and many of them haven't had any problems at all. Bad luck doesn't always mean crappy product.

Sure I agree things fail, Not disagreeing with you. However if the same exact thing fails on 2 different vehicles within a time span of what the OP has stated then yes there is a QC problem. If a part is the result of defect then damn right they should pay to ship there own defective product back, and pay to ship out a new one.
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Old 07-28-2012, 08:39 PM   #29
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I dont think the issue is the warranty I think the issue here is that his experience with multiple sets failing and paying multiple shipping fees outweighs the benefit of having a lifetime warranty. I dont know about anyone else but I dont want to have another part on my car that requires me to constantly check and maintain.

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Old 07-30-2012, 01:58 AM   #30
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Don't know how I was so lucky but I've gotten the best possible warranty from who ever I've dealt with at AAC. Twice I've had a side marker go out and both times I was taken care of. Yes it sucked that a had a side marker fail but they took care of it. It's part of the reason I haven't posted much about AAC products having failed. I only have the SMD side markers and rear afterburner halos.
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Old 09-14-2012, 12:21 AM   #31
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Never dealt with AAC products, but I will say this...If you are able to return any electrical parts at all, consider yourself lucky. I bought a maf sensor over the counter at a dealership counter, was told "no return, no refunds on electrical items"...sort of made sense...just sayin'....
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Old 09-14-2012, 12:45 AM   #32
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Never dealt with AAC products, but I will say this...If you are able to return any electrical parts at all, consider yourself lucky. I bought a maf sensor over the counter at a dealership counter, was told "no return, no refunds on electrical items"...sort of made sense...just sayin'....
they do have a great warrenty service, but they need it...
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Old 09-14-2012, 02:10 AM   #33
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Paying return shipping on someone's else's mistake still seems wrong to me.
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Old 09-14-2012, 11:02 AM   #34
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Paying return shipping on someone's else's mistake still seems wrong to me.
If you need to return something to Home Depot do you not have to drive to Home Depot to return it? So you waste gas driving there but the $3 or $4 in return shipping you complain about? I guess I'll just never understand it.
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