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Old 07-21-2012, 02:40 PM   #1
DVader
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Drives: 2011 2SS/RS Vert
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DO NOT USE CARiD.com


I've never posted about bad service before. Because of the level of poor product description, and even worse poor customer service, I feel it is important to let my fellow Camaro friends have the "Buyer Beware" light flash before making any purchase from CARiD.com.

I ordered a set of neoprene seat covers (red and black with the bowtie emblem on the headrest) for my 2011 'vert. I placed the order on 27 June. On 11 July, after still not recieving a tracking number, I contaced CARid.com. The customer service agent, Vincent Colin, responded immediately, and told me there was a glitch. Two days later I recieved the seat covers. So far, so good; however, this is when it got bad. I opened the box to discover that the covers were not red/black, rather they were burgandy/wine and black. I thought it was just the lighting, so I took them outside. Nope, they were not red. I thought to myself, eh, let's see how they look. I followed directions exactly, and tucked and pulled, and pulled and tucked. No matter how much I did this, the covers fit like a universal fit from K-Mart. Absolutely terrible. On top of that, there were dark spots on the wine colored sections of the seat! I immediately contacted, through email, Vincent. I told him I wanted to return the covers because they were the wrong color, they didn't fit properly, and there were spots on the covers. He wanted me to put them back on (after I allready spend way to much time putting them on and taking them off) and take pictures. I told him no. I want to return the seat covers for a full credit. He didn't respond. I send another email to him letting him know that I attend a lot of local area car shows and that I will make sure that people see the quality of product his company produces. No comment back from him. I called the number listed on the website, "24 Hours a day, 7 days a week customer representatives are standing by". The number is disconnected. The second number listed, a corporate number, starts off by telling you a joke, then promts you to wait for a rep...then you get disconnected.

Luckily, I made this purchase with a credit card and Chase Bank has credited my account for the whole amount.

I just want to make sure that my fellow Camaro enthusiasts don't have to go through the mess I just went through. There are way too many other places to get our dress up kits, and performance mods. Don't waste you time or money at CARiD.com.
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Old 07-21-2012, 02:45 PM   #2
Ringo64
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Ouch! Sorry to hear :(
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Old 07-21-2012, 02:53 PM   #3
sene

 
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It blows my mind how companies conduct themselves. If I tried acting like they do I wouldn't have a paycheck for very long in the industry I'm in.
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Old 07-21-2012, 02:56 PM   #4
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That really sucks, thank God I haven't had horrible service like that yet
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Old 07-21-2012, 03:15 PM   #5
Kiss My SS
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Wow, I always heard good things about them on here!
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Old 07-21-2012, 03:41 PM   #6
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Sucks to hear. I suggest giving wet okole a try. Bought some for my previous car and the fit was incredible. Have been thinking about gettin some for the Camaro. You could order free color swatches as well.
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Old 07-21-2012, 03:43 PM   #7
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So sorry to hear that you had bad service. We have bought a lot of items through them and have had nothing but great service. But, until recently, we have not run into any issues with our products. We are currently attempting to fix an issue with some Halos purchased.
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Old 07-21-2012, 03:44 PM   #8
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Wow that sucks. Glad you worked it out with Chase at least.
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Old 07-21-2012, 03:56 PM   #9
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Well, I was about to place an order at this place, wont be doing that now.
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Old 07-21-2012, 04:13 PM   #10
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I sent a pm to them once before on another forum asking for a price. They never responded, so I never ordered from them.
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Old 07-21-2012, 04:15 PM   #11
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Wow I'm surprised. I ordered my caliper covers from them and they were great, even gave me 15 percent off my order. Sorry to hear though
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Old 07-21-2012, 04:18 PM   #12
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Quote:
Originally Posted by DVader View Post
Luckily, I made this purchase with a credit card and Chase Bank has credited my account for the whole amount.
LOL hope you kept the seat covers. That way he can be on the other end of the deal when he finds out what happened. Let him send you emails, call you ect. and never respond.
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Old 07-21-2012, 04:28 PM   #13
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Now I am glad they didn't answer my e-mail on a couple items....
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Old 07-21-2012, 05:05 PM   #14
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I will say I had to go through the whole take pictures routine with them also on two items, ended up eating the cost and not using them again.
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