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Old 07-21-2012, 07:36 PM   #18
The Stig
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Moved to vendor feedback subforum
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Old 07-21-2012, 07:42 PM   #19
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That sucks,but thanks for the heads up.I've ordered plenty internet stuff and have never had any issues with anyone. I must say though ,that the most outstanding service I have ever had is Marylandspeed.com. If whenever I should need anything, they will definitely be first on my list.
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Old 07-21-2012, 11:30 PM   #20
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Long story. But I think there the worst company on the planet. I would never use them again.
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Old 07-22-2012, 03:02 PM   #21
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I agree, I have had excellent service with Marylandspeed.com
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Old 07-23-2012, 03:51 AM   #22
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Wow...I was just about to put down 1500 on a body kit from them. Definitely not now. Thank you for the heads up.
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Old 07-24-2012, 10:16 AM   #23
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Guys - Let me start my offering my sincerest apologies for this issue escalating to this point

If anyone one here has received anything but the highest levels of customer service that is completely unacceptable and not who we are here, at CARiD.com.

Also, if any inquiries that were initiated through the C5 forums have gone unanswered, I apologize for that as well.

Let me backtrack for a second and introduce myself - My name is Jon Frattini and I am one of the Sales Managers here at CARiD. I have been with the company for over 3 years and care for it like it was my own. To see that we have had some customers here who have not had the best experiences with us upsets me.

This account was registered to a former employee of ours and when he parted ways with my company we lost track of the communication that was taking place with the C5 members. I take personal responsibility for this and I am also taking personal responsibility to make sure that any issues that you may have experienced with us are resolved to your satisfaction.

I will contact anyone (Via PM) who stated they had a customer service related issue in this thread and I will leave my contact information below so that anyone else is able to reach out to me.

Again, I just want to reiterate that this is not how we do business and our customers are, indeed, are number one priority. We will do whatever it takes to prove that to, not only ther C5 members but, all of our customers.

If anyone has any additional questions, comments or concerns, please feel free to contact me directly at 800-505-3274 ext 833.
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Old 07-25-2012, 04:19 PM   #24
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Quote:
Originally Posted by carid View Post
Guys - Let me start my offering my sincerest apologies for this issue escalating to this point

If anyone one here has received anything but the highest levels of customer service that is completely unacceptable and not who we are here, at CARiD.com.

Also, if any inquiries that were initiated through the C5 forums have gone unanswered, I apologize for that as well.

Let me backtrack for a second and introduce myself - My name is Jon Frattini and I am one of the Sales Managers here at CARiD. I have been with the company for over 3 years and care for it like it was my own. To see that we have had some customers here who have not had the best experiences with us upsets me.

This account was registered to a former employee of ours and when he parted ways with my company we lost track of the communication that was taking place with the C5 members. I take personal responsibility for this and I am also taking personal responsibility to make sure that any issues that you may have experienced with us are resolved to your satisfaction.

I will contact anyone (Via PM) who stated they had a customer service related issue in this thread and I will leave my contact information below so that anyone else is able to reach out to me.

Again, I just want to reiterate that this is not how we do business and our customers are, indeed, are number one priority. We will do whatever it takes to prove that to, not only ther C5 members but, all of our customers.

If anyone has any additional questions, comments or concerns, please feel free to contact me directly at 800-505-3274 ext 833.
I'd suggest making a new CARiD account. I know a lot of people who have warned about CARiD's products and customer service. Which leaves many very wary of CARiD and anything associated with this account. I would also make a general discussion post about how you have taken over the account and ask the mods not to move it for a while. Be active here and listen to the customers and figure out the wrongs. I know c5 is very good at reusing vendors. So be our friend . The more active you are here the more you people know you

I do know carid has a huge selection of stuff but I have never bought because of the bad stories I hear . I'd love to see this change.
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Old 07-27-2012, 11:44 AM   #25
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Quote:
Originally Posted by AdamZ View Post
I'd suggest making a new CARiD account. I know a lot of people who have warned about CARiD's products and customer service. Which leaves many very wary of CARiD and anything associated with this account. I would also make a general discussion post about how you have taken over the account and ask the mods not to move it for a while. Be active here and listen to the customers and figure out the wrongs. I know c5 is very good at reusing vendors. So be our friend . The more active you are here the more you people know you

I do know carid has a huge selection of stuff but I have never bought because of the bad stories I hear . I'd love to see this change.
Adam, I truly appreciate the advice. I will be making a general discussion post right away. We realize that there was a big oversight on our part, let’s face it communities like this keep the Industry alive. The phrase “car enthusiast” has changed over the years and we appreciate everything Forum communities bring to the table. The only thing I can say is again how sorry we are for the neglect of this community and we will be doing everything in our power to regain your trust and respect.
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Old 07-27-2012, 12:25 PM   #26
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I used CARID.com also but when i bought a car cover in 2010 for my 2010 1lt which is sold now, it took them 4 months to finally ship it out... and i called couple times to see within where it was at why it is taking so long... 4 months, and turns out they just processed my order??? never again will i buy anything from them.



And when you call and or wait on the item, it feels like their office / warehouse is located in india or china or something, bad service and long wait for simple product to arrive...
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Old 07-31-2012, 12:44 PM   #27
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UPDATE:
Since my initial post about the poor customer service, I have had no less than three phone calls, and three emails from CarID appologizing for their poor service. They have provided me with return shipping lables, at no cost to me.

This however, does not negate the fact that the customer service agent was asking way too much (probably just following protocol), and the fact that I was unable to call CarID because the numbers listed on thier website were not in service.

I will not recommend CarID to fellow car enthusiasts. I can't. I won't.

Thank you CarID for contacting me and making this less painful.
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Old 07-31-2012, 03:00 PM   #28
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I dealt with CARiD many times with no probelms at all.
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Old 08-03-2012, 06:29 PM   #29
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They seem nice enough when you finally get someone to talk to. I don't like feeling duped. I refuse to pay for crap, moreover, when trying to contact them through the provided telephone numbers, you get cut off. This didnt' make me have a warm and fuzzy. I was starting to believe that CarID was a fly-by-night company, and I was out over $300.
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Old 08-03-2012, 06:43 PM   #30
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Wow... I was referred to CARiD by a co-worker just today. Amazing how I stumbled across this thread.

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Old 08-03-2012, 11:37 PM   #31
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Gotta give the guy props for taking responsibility and admitting their customer service has been less than exemplary. Although I didn't purchase my new wheels from them because they were much, much higher than my local wheel shop, I can appreciate the man saying we F-d up and I'll make it right.
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Old 08-03-2012, 11:54 PM   #32
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i bought a few items from them and never had an issue, even got some painted by them with perfect service i have no problem using CARID again
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Old 08-04-2012, 02:20 AM   #33
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I too heard nothing about negative things about that site. But I was trying to make as much savings as possible and got my hood through them. However I had a overall positive experience. It came fine and the slight flaws were manufacturer defects, very minor though. If I had to be picky it was the late shipment, they took about a week to actually ship out. I think they're a middle man-type site and don't actually have their own warehouse with stock. They seem to just buy from other places and sell them to you.
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Old 08-04-2012, 02:34 AM   #34
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Was just thinking about ordering some stuff form CarId for my car and the wife's Porsche. Think I'll hold off. Thanks for the heads up.
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