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Old 08-25-2012, 01:24 PM   #76
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Your complete satisfaction is important to us.

We have facilities, representatives, technicians, tools, and up-to-date information to promptly resolve your questions or concerns. We provide several convenient ways to contact us 7 days a week, 24 hours a day.

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By phone Customer/Roadside Assistance

1-800-243-8872
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Old 08-25-2012, 01:50 PM   #77
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Your complete satisfaction is important to us.

We have facilities, representatives, technicians, tools, and up-to-date information to promptly resolve your questions or concerns. We provide several convenient ways to contact us 7 days a week, 24 hours a day.

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By phone Customer/Roadside Assistance

1-800-243-8872
I have to say all the problems you have experienced are just mind boggling.
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Old 08-25-2012, 02:39 PM   #78
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General Motors (GM) has been the number one maker of autos in the world for the past 75 years. GM brands include: Chevy, GMC, Cadillac, Buick, Opel in Europe and Vauxhall in the UK.

GM General Motors Corporate Office Headquarters HQ 300 Renaissance Center Detroit, MI United States 48265 GM Corporate Phone Number: 1-313-556-5000

GM Mailing Address P.O. Box 33170 Detroit, MI 48232-5170
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Old 08-25-2012, 04:29 PM   #79
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Now I'm really holding my breath. Dropped my car off last night, on Monday morning it is going to the Custom Hot Rod Shop for them to replace my top. I had a lot of the same rub spots and wrinkle rub spots that you had in your video. Thinking I need to run by the dealer this weekend and take pictures of my top (didn't think to do that) so I will have something to compare it to when it comes back. I have already had my water mangement bag replaced when they replaced my head liner. Just keeping my fingers crossed and saying a little prayer. I really love my car.
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Old 08-25-2012, 04:46 PM   #80
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Standing Water

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Old 08-25-2012, 04:50 PM   #81
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Unhappy Wonder where water travels with these trim pieces off.

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Old 08-26-2012, 04:08 PM   #82
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GM case number now. I am so torn as to what I want to do with this dream car that has been transformed into a nightmare of ownership. The culpability of the dealership and GM are yet to be determined as is the impact to my joy of Camaro ownership.

I have bought two of these cars... LT upgrade to SS. I have spent thousands with the sponsors of this very site and have learned a lot about these cars and the mods. I have made new friends and feel a part of a community. I have yet to dog anybody or spewed bitterness.

As we all know these are much more than just cars and the way we and the cars are treated matters... much more so than to JUST the bottom line. I will exercise all my legal rights in this case and I appeal to GM and to my dealership to win me over so I can stay behind the bowtie. Will take more than money.

So the top repair on this car has been a total fail...

Going to start a new thread to share my next chapter...

:(

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Old 08-26-2012, 04:35 PM   #83
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I hear you man, I've been down that river for the last 8 months as well. It sucks. After all is said and done, I gave up and went the lemon route. Sad to say. My coupe however is running perfect. Go figure.
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Old 08-26-2012, 05:46 PM   #84
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GM case number now. I am so torn as to what I want to do with this dream car that has been transformed into a nightmare of ownership. The culpability of the dealership and GM are yet to be determined as is the impact to my joy of Camaro ownership.

I have bought two of these cars... LT upgrade to SS. I have spent thousands with the sponsors of this very site and have learned a lot about these cars and the mods. I have made new friends and feel a part of a community. I have yet to dog anybody or spewed bitterness.

As we all know these are much more than just cars and the way we and the cars are treated matters... much more so than to JUST the bottom line. I will exercise all my legal rights in this case and I appeal to GM and to my dealership to win me over so I can stay behind the bowtie. Will take more than money.

So the top repair on this car has been a total fail...

Going to start a new thread to share my next chapter...

:(

Man I hate to hear, but I totally understand your position. It's a very hard decision I am sure. These cars are so beautiful with the top down. I commend your attitude through this ordeal. Let us know how it goes and I for one am pulling for you.
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Old 08-27-2012, 10:53 AM   #85
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Now I'm really holding my breath. Dropped my car off last night, on Monday morning it is going to the Custom Hot Rod Shop for them to replace my top. I had a lot of the same rub spots and wrinkle rub spots that you had in your video. Thinking I need to run by the dealer this weekend and take pictures of my top (didn't think to do that) so I will have something to compare it to when it comes back. I have already had my water mangement bag replaced when they replaced my head liner. Just keeping my fingers crossed and saying a little prayer. I really love my car.
Please let us know how your service goes when they replace the top! We are here if you have any questions!

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Old 08-27-2012, 11:08 AM   #86
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GM customer service has contacted me this morning as well as the dealership's service manager. This issues with my car are being addressed. It absolutely kills me to say but I do not want this car back. Standing water inside of a closed up car in the summer in New Orleans has probably grown something (mold) that would be a danger to my health.

Right or wrong I continue to work within the service structure of GM to have all this resolved fairly and will unless I am given reason not to.

Now I have to go and prepare for a hurricane aimed at us.
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Old 08-29-2012, 02:10 PM   #87
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So far so good down here. A lot of rain and wind and power outrage but no real damage in my area. All this free time, off till Tuesday, has got me thinking about a 1LE as a replacement to my vert.
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Old 08-30-2012, 05:35 PM   #88
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Still no power but I escaped any real damage from Issac.

Received phone call from GM yesterday to tell me that just because the dealership flooded my car and it has been out of service for repairs for 45 days in the last year that it doesn't look like I qualify for a buy back... according to my state's laws.

The flooded car is a dealership/workmanship issue. And although GM is willing to stand behind the car they are not willing to stand behind this dealership.

After I raised concern about mold growing (standing water inside car for over three weeks) in my car that it was not safe and that how could I be sure that mold has not formed in AC system, or inside of the seats, behind the dash ect... wait for it. "GM has experts that can certify that the car is safe." I called bullshit.

Stay tuned.
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Old 08-30-2012, 07:11 PM   #89
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Tram,
Glad to hear the hurricane is sparing your area. Not glad to hear about this dealership leaving the car outside, WTF? Sounds like the dealership needs to be hammered no matter what the outcome! You should research the lemon law for LA to understand where you really stand.

Are you talking to the executive office at GM or the regular customer service folks?
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Old 08-30-2012, 09:24 PM   #90
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Tram,
Glad to hear the hurricane is sparing your area. Not glad to hear about this dealership leaving the car outside, WTF? Sounds like the dealership needs to be hammered no matter what the outcome! You should research the lemon law for LA to understand where you really stand.

Are you talking to the executive office at GM or the regular customer service folks?
Who ever gets the BBB cases. Can't believe I am going to get caught between GM and dealership.
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Old 08-31-2012, 10:02 AM   #91
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After the car is completely repaired, Just do the right thing.

Try as much as you can to put the car "back to stock" condition, except for things that you probably think should remain.

And sell the car, or trade it in for something else.

Or just pay the car off and consider this car your "beater" car.

Optional: Keep records of all the times your car had to be fixed and the time involved, and if you truly do want a GM buyback, then take the steps everyone else did here.
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Old 08-31-2012, 10:22 AM   #92
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Now I'm really holding my breath. Dropped my car off last night, on Monday morning it is going to the Custom Hot Rod Shop for them to replace my top. I had a lot of the same rub spots and wrinkle rub spots that you had in your video. Thinking I need to run by the dealer this weekend and take pictures of my top (didn't think to do that) so I will have something to compare it to when it comes back. I have already had my water mangement bag replaced when they replaced my head liner. Just keeping my fingers crossed and saying a little prayer. I really love my car.
Which shop? Rod's in Huntsville did mine. So far it's still looking good. I was impressed by their work and glad the dealer didn't attempt it.
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Old 08-31-2012, 12:55 PM   #93
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After the car is completely repaired, Just do the right thing.

Try as much as you can to put the car "back to stock" condition, except for things that you probably think should remain.

And sell the car, or trade it in for something else.

Or just pay the car off and consider this car your "beater" car.

Optional: Keep records of all the times your car had to be fixed and the time involved, and if you truly do want a GM buyback, then take the steps everyone else did here.
Man I wish I had enough money to do this. I work two jobs JUST to be able to have my dream car. The last thing I expected when I drove this car off the lot is that I would have to become an expert on lemons and buybacks and tops and water management bags and rub marks.... and. :(

Love the car but I hate what it takes to own THIS one!
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Old 08-31-2012, 04:39 PM   #94
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Man I wish I had enough money to do this. I work two jobs JUST to be able to have my dream car. The last thing I expected when I drove this car off the lot is that I would have to become an expert on lemons and buybacks and tops and water management bags and rub marks.... and. :(

Love the car but I hate what it takes to own THIS one!
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Old 09-03-2012, 02:15 PM   #95
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Just get the new carpet along with the water bag repair job. Your car will be fine in the long run. I just went through the water bag and top replacement and so far so good. You eventually get over the anger of the flood. It took me a few months but I'm happy with my car again.
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Old 09-03-2012, 02:22 PM   #96
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? I'm not angry I'm just determined to have what it is that I'm paying for.
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Old 09-03-2012, 02:50 PM   #97
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Just get the new carpet along with the water bag repair job. Your car will be fine in the long run. I just went through the water bag and top replacement and so far so good. You eventually get over the anger of the flood. It took me a few months but I'm happy with my car again.
I don't know if you read the entire thread but my car has been left by the dealer sitting outside with the leaking top. Water standing in the car at 3 weeks mold mildew smelly. Glad you're satisfied with your car but I don't think there's any way I could be satisfied with the this car let alone the depreciation. I don't think there's a member on this site in his right mind who would buy this car so why should I be stuck with it?
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Old 09-03-2012, 06:18 PM   #98
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Been there, there is nothing that can help except fixing it (to late) or go for a buy back. Sorry to hear this, I just can't believe the mess that GM has caused for some. I still say if they stepped up initially and acknowledged the problem these cases would never have gotten out of hand.
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Old 09-04-2012, 01:02 AM   #99
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Been there, there is nothing that can help except fixing it (to late) or go for a buy back. Sorry to hear this, I just can't believe the mess that GM has caused for some. I still say if they stepped up initially and acknowledged the problem these cases would never have gotten out of hand.
Agreed. Our's is a freakin' nightmare. There's an 11 SS coupe in my garage and it's hard to imagine they are the same model year.
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Old 09-04-2012, 11:46 AM   #100
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Tram, I just want to say I feel for you and hope you get the "car" that you want, which is a Camaro convertible that is free of defects!
I had my top replaced in May and had to leave the car overnight, my first question to them was will it sit inside or out and was told it would be inside, I have to admit I checked...............and they left it inside. I could just picture it sitting outside with the top half installed.............I just can't imagine how I would feel if I was in your shoes but I know I wouldn't be happy!!
Since replacement I have had no problems and the rub marks don't seem to be coming back (my first one had a hole). I did have to take it back for a minor adjustment but that was it. I feel lucky and wish that everyone could have the same experience that I did.
You deserve the car you bought and nothing less.
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