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Old 05-27-2009, 10:53 AM   #1
JulesTX
 
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Unhappy Screwed Over by both GM and Dealer! RESOLVED

My husband and I have been reading this board for months but not posting. We ordered a 2SS, victory red with white stripes on 11/17/08. Built the week of April 20th, VIN #6586, still sitting in Canada - expecting to ship any day.

Now my dealer tells me that due to financial trouble GM is refusing to send the car to them and is giving my car to another dealer in Missouri to sell. Invoice is already been sent to this dealer in MO. I have talked to this dealer who says GM randomly just informed them that they would be given this extra car to sell. They are waiting to receive the car any day. And they are planning to sell it for $5000 over MSRP.

My dealer says they are trying to get GM to reconsider and get the car shipped to another dealer here in Texas for me to pick up, but I canít understand how they could just randomly give my special order car to another dealer to sell out from under me. Iíve been tracking this car for months and they gave me my VIN and everything. We are heartbroken!
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Old 05-27-2009, 10:55 AM   #2
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Is your dealer being closed by GM?
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Old 05-27-2009, 10:58 AM   #3
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I hope this isn't a harbinger of things to come. I hope this gets resolved.

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Old 05-27-2009, 10:59 AM   #4
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It's not on the official closing list. But apparently they are having financial trouble - don't know how they got on GM bad side. They had two allocations, our has been built and the other one has not been pulled for production yet. We had a deal to buy at MSRP.
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Old 05-27-2009, 11:02 AM   #5
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Sound like your dealer must owe GM $ and not GM's fault the the dealer can't pay their bills. Sucks all the way around. My original dealer was closing their doors, but between the local GM sales rep and the dealer they had are original order accepted by another dearer at MSRP. If you had a deposit I would get it back ASAP.
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Old 05-27-2009, 11:02 AM   #6
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It's not on the official closing list. But apparently they are having financial trouble - don't know how they got on GM bad side. They had two allocations, our has been built and the other one has not been pulled for production yet. We had a deal to buy at MSRP.
WOW. You told the MO dealer that was your car but they still refuse to give it to you at MSRP even though that's the deal you had with the previous dealer? I would talk to the management of that dealership because that's just a complete dickhole thing to do.
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Old 05-27-2009, 11:06 AM   #7
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WOW. You told the MO dealer that was your car but they still refuse to give it to you at MSRP even though that's the deal you had with the previous dealer? I would talk to the management of that dealership because that's just a complete dickhole thing to do.
couldn't have said it better myself lol
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Old 05-27-2009, 11:07 AM   #8
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Yep! The MO Dealer (W-K GM in Sedalia, MO) has told us over the phone that the car is theirs to sell however they chose.

And I realize the local dealership must owe GM some money, but I've heard of others being able to get their car sent to another dealer for pickup. Why would GM just snap this car away from us, without even trying to work something out to the customer's benefit?

We have been loyal GM customers for 30+ years. This sucks!
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Old 05-27-2009, 11:09 AM   #9
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Sounds to me like your dealer brokered that car to the other dealer. I would bet that GM has no knowledge of this transaction and I would make and effort to contact them to make sure. Your dealer being in financial trouble, they probably sold the car to the other dealer to make more money off it then selling it to you.
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Old 05-27-2009, 11:09 AM   #10
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This is crazy .. I would think that it would go to another Texas dealer for you to pick up if GM and your dealer don't play nicely togther. I wonder if some regional rep can do anything?
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Old 05-27-2009, 11:10 AM   #11
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My husband is contacting GM through their customer service number this morning to see what they say.

Our dealer claims they are trying to get the regional rep to help change this. But so far no word.
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Old 05-27-2009, 11:10 AM   #12
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complete utter
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Old 05-27-2009, 11:13 AM   #13
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If I were you, I'd contact GM customer support and figure out what the deal is. The car should be delivered to a local dealership for you to pick up. Maybe the dealership had a hand in doing this.. GM wouldn't (and shouldn't have) willingly done this knowing a person was expecting the car.

Call GM customer support.
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Old 05-27-2009, 11:14 AM   #14
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Reading stuff like this just makes me:ma d0260::mad0260 ::mad 0260::pad dle::paddl e: :p addle:
Hope you are able to resolve this matter,but in reality this car has turned some people(dealers)into MONSTERS!!!!!!!!!!!!
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Old 05-27-2009, 11:19 AM   #15
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Old 05-27-2009, 11:24 AM   #16
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Wow, this is a new one. Im the the others... something tells me that GM doesnt know about your situation. Get a hold of GM customer service and get the number for your local GM rep. Dont give up!
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Old 05-27-2009, 11:26 AM   #17
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This is totally not right.:( I agree I think it is a Dealer issue. See if you can work on that Missou dealer (nicely) I'm sure he/she would be glad to take your money for a fast sale, without an upgrade in price. Then get yourselves up there ASAP!
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Old 05-27-2009, 11:26 AM   #18
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this is aweful
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Old 05-27-2009, 11:27 AM   #19
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It sounds very odd to me. I have a hard time believing that GM would do that. If that is really happening I bet it is at the dealer level. Just kind of hard to believe
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Old 05-27-2009, 11:27 AM   #20
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Quote:
Originally Posted by JulesTX View Post
Yep! The MO Dealer (W-K GM in Sedalia, MO) has told us over the phone that the car is theirs to sell however they chose.

And I realize the local dealership must owe GM some money, but I've heard of others being able to get their car sent to another dealer for pickup. Why would GM just snap this car away from us, without even trying to work something out to the customer's benefit?

We have been loyal GM customers for 30+ years. This sucks!
Wow... how can you sleep at night doing business like this?
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Old 05-27-2009, 11:27 AM   #21
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My husband is contacting GM through their customer service number this morning to see what they say.

Our dealer claims they are trying to get the regional rep to help change this. But so far no word.
What dealer is it in West Texas? I may have some info for you.
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Old 05-27-2009, 11:28 AM   #22
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Wow. That is so cruel. I would raise some cain!!
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Old 05-27-2009, 11:29 AM   #23
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It sounds very odd to me. I have a hard time believing that GM would do that. If that is really happening I bet it is at the dealer level. Just kind of hard to believe
Quote:
Originally Posted by rmpackers View Post
This is totally not right.:( I agree I think it is a Dealer issue. See if you can work on that Missou dealer (nicely) I'm sure he/she would be glad to take your money for a fast sale, without an upgrade in price. Then get yourselves up there ASAP!
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Wow, this is a new one. Im the the others... something tells me that GM doesnt know about your situation. Get a hold of GM customer service and get the number for your local GM rep. Dont give up!
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Originally Posted by Ject View Post
If I were you, I'd contact GM customer support and figure out what the deal is. The car should be delivered to a local dealership for you to pick up. Maybe the dealership had a hand in doing this.. GM wouldn't (and shouldn't have) willingly done this knowing a person was expecting the car.

Call GM customer support.
It's been posted on here by dealers that this is standard operating procedure. If a dealer is in financial trouble with GMAC, they won't ship cars to that dealer but will pick someone else to give them to. You *SHOULD* be able to contact customer service and get the car routed to another dealer. I'm not saying that there isn't a possibility that this was just a dealer-dealer transaction however it is also highly likely that the story is accurate.
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Old 05-27-2009, 11:32 AM   #24
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Our dealer in Texas is called WestStar Autoplex in Monahans, TX.
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Old 05-27-2009, 11:35 AM   #25
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Why would GM just snap this car away from uswithout even trying to work something out to the customers benefit? ...We have been loyal GM customers for 30yearsThis sucks
Obviously you don't understand what this is all about...now don't blame GM...never blame GM...now...let's just get a move-on here and go buy yer car for whatever the dealer tells you.
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