The Final Straw-Calling H&H Chevy Out - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

strych9 · 09-19-2012, 10:08 PM

There have been several bad dealer reports posted, and while I've had issues with the quality of workmanship at my dealer, I've given them every opportunity to get things corrected. My last actual visit was in June, and I really thought that everything was done right and my issues would be over.

I was wrong. I recently found a couple of issues that were the direct result of incorrectly-performed repairs. I stopped in a couple of weeks ago to show them to the body shop guy that has helped me in the past. He looked it over, and stated he would call me "next week" (my visit was on a Saturday).

Two weeks passed, and no call. This was very typical of this guy. So yesterday I called him. He said, "I talked with the guys in sales, and they said that we can't help you. We made the adjustments you asked for, and if you want if fixed this time, you'll have to pay for it." Keep in mind that the adjustments he is referring to were to the front and rear fascia, as addressed in a GM TSB.

I won't get into the gory details of the rest of the conversation, but it didn't go well. He was basically saying that the dealer refused to repair the issues that they themselves caused during the last repair. If you're interested in my nightmare, you can see it in my journal.

They previously refinished the front fascia, and the paint is perfect. For whatever reason, the grille has cut through the fascia decal, allowing the yellow underneath to show through:

The TSB they performed included adjusting the rear fascia a little bit, so that it didn't contact the body. This is a preventative measure to keep the paint from cracking/chipping like it did on the front of my car. The front required refinishing, in addition to the adjustment:

The problem today is that they didn't check the adjustment on the rear, so over time the paint has rubbed off where the rear fascia rubbed against the trunk lid:

The trunk lid:

Here you can see the tight contact between them when the trunk is closed:

These are the items that the dealer refuses to fix. I did verify that they claimed the previous repairs to GM under warranty. I had a different dealer check that for me. The bottom line is that they are refusing to fix their own crappy work.

I plan to take my car to a different dealer to see what can be done. I will never set foot in my selling dealer's store ever again. I am convinced they're crooked anyway, evidenced by this post that I made the other day. I am reporting them to the BBB, and will be contacting Brandon for a case number. At this point, even if the offer to repair it after the BBB is notified, I will not be taking it back there. Until I have this fixed at another dealer, I will point these flaws out and tell my story to any car show folks that are interested.

Avoid H&H Chevrolet, 4645 South 84th Street Omaha, NE 68127
(402) 596-2705

Candy_Camaro · 09-19-2012, 10:31 PM

So sorry to hear that you are dealing with this. I hope you get everything sorted out!

ShowSStopper · 09-19-2012, 10:32 PM

That's some freaking

right there. I don't blame you one bit for being pissed.

Some dealers....I swear. Correction...most dealers. Nobody cares about doing a good job anymore. It's sad, and I see it every day.

I hope you get the problem fixed and are able to be happy with your car again.

stlrammer · 09-19-2012, 10:45 PM

I've had similar experience on a new 1988 Fiero. Yes I'm old.

Leason learned, never let dealer work on your car (especially paint) unless its a real mess to start with. 90% of the time you will be disapointed in any repair. Just sayin.

strych9 · 09-19-2012, 10:55 PM

I filed two BBB complaints against them: one for the refusal to repair, the other for the false review that they posted on my behalf.

At least they'll be forced to deal with it. Thanks for the support!

Jayme · 09-20-2012, 02:45 PM

I'd try to get in contact with your area GM Rep, and at the very least H&H's General Manager. I'm sure both of them would be very interested to know about this transaction..

strych9 · 09-20-2012, 05:00 PM

Quote:

Originally Posted by Jayme

I'd try to get in contact with your area GM Rep, and at the very least H&H's General Manager. I'm sure both of them would be very interested to know about this transaction..

Good suggestion, but it has been difficult to get in contact with some of the people in charge there. Evidently I'm a "difficult" customer. All I've ever wanted from them was they quality car that I paid for.

rickyrocket · 09-20-2012, 10:07 PM

Im waiting to get my car back from my dealer,they are repairing a crappy install of the GM dovetail spoiler THEY installed to bump up the price of the car...also rally yellow,scraped the paint off the edges of the trunk lid and spoiler...hope they do it right !

Calikenn · 09-20-2012, 10:54 PM

Stay focused strych9 and good luck.

shooters · 09-20-2012, 11:06 PM

Hmmm I am having the same issue with the front facia. My yellow paint is showing through right under the left headlight.

strych9 · 09-21-2012, 12:02 AM

Quote:

Originally Posted by shooters

Hmmm I am having the same issue with the front facia. My yellow paint is showing through right under the left headlight.

Can you post pics? That might help me with the dealer. Thanks!

shooters · 09-21-2012, 12:04 AM

I haven't taken any photo's as yet. Actually I first noticed this yesterday after detailing my car. I'll try to take some tomorrow and I may even go by the dealer to see what they have to say about it. Not sure how to post the pics here but I can always email them to you if that would help you out?

Quote:

Originally Posted by strych9

Can you post pics? That might help me with the dealer. Thanks!

strych9 · 09-21-2012, 07:06 AM

Quote:

Originally Posted by shooters

I haven't taken any photo's as yet. Actually I first noticed this yesterday after detailing my car. I'll try to take some tomorrow and I may even go by the dealer to see what they have to say about it. Not sure how to post the pics here but I can always email them to you if that would help you out?

I would appreciate that. I'll PM you with my email info today. Thanks!

Sent from my DROID RAZR using Tapatalk 2

strych9 · 09-21-2012, 03:57 PM

GM mediation rep called me today and took my statement. Quick response on their part. Thanks GM.

I may continue forward with alerting the local I-Team news folks. They love stuff like this. I don't know how I feel about that...yet.

09-19-2012, 10:08 PM	#1
strych9 I'll be back... Drives: Subaru, HD Road Glide Special Join Date: Apr 2012 Location: Omaha, NE Posts: 3,036 View My Garage	The Final Straw-Calling H&H Chevy Out There have been several bad dealer reports posted, and while I've had issues with the quality of workmanship at my dealer, I've given them every opportunity to get things corrected. My last actual visit was in June, and I really thought that everything was done right and my issues would be over. I was wrong. I recently found a couple of issues that were the direct result of incorrectly-performed repairs. I stopped in a couple of weeks ago to show them to the body shop guy that has helped me in the past. He looked it over, and stated he would call me "next week" (my visit was on a Saturday). Two weeks passed, and no call. This was very typical of this guy. So yesterday I called him. He said, "I talked with the guys in sales, and they said that we can't help you. We made the adjustments you asked for, and if you want if fixed this time, you'll have to pay for it." Keep in mind that the adjustments he is referring to were to the front and rear fascia, as addressed in a GM TSB. I won't get into the gory details of the rest of the conversation, but it didn't go well. He was basically saying that the dealer refused to repair the issues that they themselves caused during the last repair. If you're interested in my nightmare, you can see it in my journal. They previously refinished the front fascia, and the paint is perfect. For whatever reason, the grille has cut through the fascia decal, allowing the yellow underneath to show through: The TSB they performed included adjusting the rear fascia a little bit, so that it didn't contact the body. This is a preventative measure to keep the paint from cracking/chipping like it did on the front of my car. The front required refinishing, in addition to the adjustment: The problem today is that they didn't check the adjustment on the rear, so over time the paint has rubbed off where the rear fascia rubbed against the trunk lid: The trunk lid: Here you can see the tight contact between them when the trunk is closed: These are the items that the dealer refuses to fix. I did verify that they claimed the previous repairs to GM under warranty. I had a different dealer check that for me. The bottom line is that they are refusing to fix their own crappy work. I plan to take my car to a different dealer to see what can be done. I will never set foot in my selling dealer's store ever again. I am convinced they're crooked anyway, evidenced by this post that I made the other day. I am reporting them to the BBB, and will be contacting Brandon for a case number. At this point, even if the offer to repair it after the BBB is notified, I will not be taking it back there. Until I have this fixed at another dealer, I will point these flaws out and tell my story to any car show folks that are interested. Avoid H&H Chevrolet, 4645 South 84th Street Omaha, NE 68127 (402) 596-2705 __________________ Bye bye, Bumblebee! --------------------------------------------------------------------------------------- Build Journal My Garage GoPro Mic Hack

09-19-2012, 10:55 PM	#5
strych9 I'll be back... Drives: Subaru, HD Road Glide Special Join Date: Apr 2012 Location: Omaha, NE Posts: 3,036 View My Garage	I filed two BBB complaints against them: one for the refusal to repair, the other for the false review that they posted on my behalf. At least they'll be forced to deal with it. Thanks for the support! __________________ Bye bye, Bumblebee! --------------------------------------------------------------------------------------- Build Journal My Garage GoPro Mic Hack

09-21-2012, 03:57 PM	#14
strych9 I'll be back... Drives: Subaru, HD Road Glide Special Join Date: Apr 2012 Location: Omaha, NE Posts: 3,036 View My Garage	GM mediation rep called me today and took my statement. Quick response on their part. Thanks GM. I may continue forward with alerting the local I-Team news folks. They love stuff like this. I don't know how I feel about that...yet. __________________ Bye bye, Bumblebee! --------------------------------------------------------------------------------------- Build Journal My Garage GoPro Mic Hack

09-19-2012, 10:31 PM	#2
Candy_Camaro Amanda Drives: 2014 ZL1 Join Date: Jun 2012 Location: Lake Stevens, WA Posts: 783 View My Garage	So sorry to hear that you are dealing with this. I hope you get everything sorted out!

09-19-2012, 10:32 PM	#3
ShowSStopper Account Suspended Drives: 2012 Camaro 1SS Black Coupe Join Date: May 2012 Location: Houston Posts: 1,091	That's some freaking right there. I don't blame you one bit for being pissed. Some dealers....I swear. Correction...most dealers. Nobody cares about doing a good job anymore. It's sad, and I see it every day. I hope you get the problem fixed and are able to be happy with your car again.

09-19-2012, 10:45 PM	#4
stlrammer Drives: 2017 1SS Blue Join Date: Mar 2010 Location: Saint Peters, MO USA Posts: 2,064 View My Garage	I've had similar experience on a new 1988 Fiero. Yes I'm old. Leason learned, never let dealer work on your car (especially paint) unless its a real mess to start with. 90% of the time you will be disapointed in any repair. Just sayin.

09-20-2012, 02:45 PM	#6
Jayme Drives: 2011 Corvette M6 Join Date: Jan 2012 Location: Baytown, TX Posts: 18	I'd try to get in contact with your area GM Rep, and at the very least H&H's General Manager. I'm sure both of them would be very interested to know about this transaction..

09-20-2012, 10:07 PM	#8
rickyrocket Drives: 2015 blk 1 SS Join Date: May 2012 Location: Coventry RI Posts: 1,309	Im waiting to get my car back from my dealer,they are repairing a crappy install of the GM dovetail spoiler THEY installed to bump up the price of the car...also rally yellow,scraped the paint off the edges of the trunk lid and spoiler...hope they do it right !

09-20-2012, 10:54 PM	#9
Calikenn Drives: 2012 Corvette GS Join Date: May 2012 Location: Sunny California Posts: 620	Stay focused strych9 and good luck.

09-20-2012, 11:06 PM	#10
shooters Drives: 2012 Camaro SS Transformer Package Join Date: Dec 2011 Location: Southern California Posts: 104	Hmmm I am having the same issue with the front facia. My yellow paint is showing through right under the left headlight.