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Old 09-21-2012, 09:06 PM   #1
Nemisis
 
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Problems with ITSX tuner!

Just got my itsx tuner in and installed the app on my iphone and paired the device in my car, it shows connected but wont upload the stock file, keeps saying unable to read or verify ecu id, please try again. I reset the device, once again paired and connected them tried again and nothing, not working and this is frustrating me! Anyone else have this problem?
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Old 09-21-2012, 11:43 PM   #2
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Do you have a tune from someone else? Possible the computer is locked?


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Old 09-22-2012, 08:08 AM   #3
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I am having the same issue with mine. I have been on the phone with Ted at JRE and he hooked me up with a tech at SCT. They have sent this problem to their engineering dept and tell me they hope to have it resolved in 2 to 4 weeks. :(
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Old 09-22-2012, 09:23 AM   #4
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This blows! I didn't spend $469 to have to wait 2-4 weeks cause this product is having problems.
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Old 09-22-2012, 01:02 PM   #5
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Quote:
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This blows! I didn't spend $469 to have to wait 2-4 weeks cause this product is having problems.
I appologize this is kind of normal, the after market has to catch up to the newest cars on the street.

Yours being a very new 2013 where the 2012s are working flawless.

Ted.
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Old 10-06-2012, 07:11 PM   #6
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I'm having the same problem.... Just got mine in today and it keeps telling me it can't read it. I'm going to try again tomorrow....
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Old 10-07-2012, 08:02 AM   #7
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I e-mailed the tech at SCT a few days ago and he replied that he still had no information for me as to when a fix will be available. As I have a 2010 SS I don't see why this should be an issue? I'm getting very frustrated with this
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Old 10-07-2012, 03:31 PM   #8
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SCT will have new firmware this week for the iTSX to correct the Random communication problems.

The Apple IOS6 updated has compounded the problem.
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Old 10-07-2012, 05:52 PM   #9
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Quote:
Originally Posted by JANNETTYRACING View Post
SCT will have new firmware this week for the iTSX to correct the Random communication problems.

The Apple IOS6 updated has compounded the problem.

Yep ted is right. IOS6 doesn't work properly with the app. I used my Android tablet and it worked flawlessly. Ted I should be sending you my stock file shortly.

Thanks.
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Old 10-08-2012, 05:47 PM   #10
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Well I really hope so, this is depressing me! Its downloaded two updates last week but nothing yet so far this week. Guess Ill keep waiting. Really wanna get this pulley on and tuned with my cai.
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Old 10-08-2012, 05:54 PM   #11
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Did you try disconnecting the battery for 2min and then trying it? VERY common with ALL sct devices
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Old 10-09-2012, 12:09 AM   #12
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this sucks i just bought mine last week i hope i dont have this problem. Jshadow, so we can use either an iphone or a android phone with the same sct itsx cause i have a iphone and a droid x
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Old 10-09-2012, 11:32 AM   #13
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No, I havent tried disconnecting the battery at all, they didnt even mention to me to try that. They took my vin # and told me they were working on it and had no guaranteed time that they would have it fixed.
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Old 10-10-2012, 11:35 AM   #14
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this sucks i just bought mine last week i hope i dont have this problem. Jshadow, so we can use either an iphone or a android phone with the same sct itsx cause i have a iphone and a droid x

So i used my tablet with android to download the TSX application and tryed it on that. It seemed to work fine at first. I am able to get the guages the work and see basic info on the car but once i try to upload Teds tune file to the car I keep getting a timed out message! It's really frustrating. Called tech support and they pretty much had no clue whats going on. I'm just waiting on the firmware update that's "supposed" to be released later this week. It's pretty annoying. I'm ready to just return this and trade for the regular cable.
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Old 10-10-2012, 11:38 AM   #15
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Did you try disconnecting the battery for 2min and then trying it? VERY common with ALL sct devices
Disconnect the battery from what? The car or the actual programmer? There is just the module that plugs into the data port. Don't remember seeing a battery area?
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Old 10-10-2012, 11:42 AM   #16
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Disconnect the battery from what? The car or the actual programmer? There is just the module that plugs into the data port. Don't remember seeing a battery area?
The Car battery.

I know this can be frustrating and I appologize for your trouble, SCT is hard at work getting this fixed.

I am Happy to swap you out if that is what you want.

In the End, With a little patients I think you will be much happier with the iTSX.

Ted.
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Old 10-10-2012, 12:16 PM   #17
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hi ted, i just got your email reply. do you think chris will be sending the tracking number to soon, living in hawaii is a pain trying to get parts here, tracking them is the only way to stay sain waiting for parts. thanks for your help. i hope all the problems will be fixed before i get my sct itsx tuner.
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Old 10-10-2012, 12:37 PM   #18
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hi ted, i just got your email reply. do you think chris will be sending the tracking number to soon, living in hawaii is a pain trying to get parts here, tracking them is the only way to stay sain waiting for parts. thanks for your help. i hope all the problems will be fixed before i get my sct itsx tuner.
He sent the tracking number the day of the shipment and also today check your spam filter..
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Old 10-10-2012, 12:39 PM   #19
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thanks
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Old 10-10-2012, 05:29 PM   #20
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thanks
I'm having the same problems here as we'll. I'll keep posted go this thread for the fix.
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Old 10-11-2012, 11:40 AM   #21
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Well, its thurdsday and still no updates, this is really frustrating to say the least.
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Old 10-11-2012, 11:58 AM   #22
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Well, its thursday and still no updates, this is really frustrating to say the least.
+100
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Old 10-11-2012, 05:04 PM   #23
Nemisis
 
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Spoke with one of the techs at sct and they advised me to try a few things that the other guy never even bother telling me to try out. Im gonna try them out when I get off and see if it works.
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Old 10-12-2012, 07:48 AM   #24
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Spoke with one of the techs at sct and they advised me to try a few things that the other guy never even bother telling me to try out. Im gonna try them out when I get off and see if it works.
James J is the best one to talk to.
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Old 10-12-2012, 10:59 AM   #25
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is everyone that bought the sct itsx tuner having this problem? or is it just a few that have this problem?
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