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ZL1 Wheels/Tires Wheels and tires discussion for ZL1

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Old 10-12-2012, 12:07 PM   #51
alyssasdad
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Originally Posted by KidB View Post
Im new to forum ive been watchin this post.Just got my new Zl1 last weekend. It has the black wheels,upon getting home noticed all 4 wheels are extremely light on paint around lug nuts. My dealer told me chevy will not do anything about it that its normal.
You need to find a new dealer/service department. I have been talking with my service manager for a while about this wheel problem and have been waiting for an answer from him before I posted again. On Tuesday I took my Z to him for a different issue and he was headed out to a managers meeting in the next town over.He said his GM rep would be at the meeting and he would ask him about my wheels(3 of mine have this problem).Later that day when I picked my car up he was back from the meeting. He said his GM rep was going to research the problem further and talk to some "higher ups" about the wheel and he would call me as soon as his rep let him know what to do. Well,my service manager called me today to make sure he knew which wheels were defective because he was about to order me 3 new ones!!!!. So.... back to my original sentence. You need to find a new dealer/service dep.. Thanks
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Old 10-12-2012, 01:25 PM   #52
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Ok I have some good news and some bad news. My dealer and also Alex from Chevrolet called me today. They both said the exact same thing:

Good news - Chevrolet is replacing all 4 wheels under warranty

Bad news - they both said that this is a one-time exception and that the engineers basically said I have to do a better job cleaning these wheels using a lug nut brush, etc.

I told both my dealer and Alex, that I will accept the four new wheels and hope that I do not have any other issues, however I will not accept that this is a one-time exception.

I told Alex from Chevrolet, who by the way was very nice and understanding, that the people who buy ZL1's are not your typical car buyer. We take great pride in how our vehicles look and run. We all wash, wax, and detail our vehicles frequently and many of us don't even drive them in the rain. I asked Alex to to relay to her engineers that this is insulting and unacceptable to tell me I will need to do a better job cleaning my wheels in the future and that I am on my own if this issue comes back.

My wheels are on order and should be in next week. I will keep you posted.
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Old 10-12-2012, 02:01 PM   #53
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Quote:
Originally Posted by RobZL1580 View Post
Ok I have some good news and some bad news. My dealer and also Alex from Chevrolet called me today. They both said the exact same thing:

Good news - Chevrolet is replacing all 4 wheels under warranty

Bad news - they both said that this is a one-time exception and that the engineers basically said I have to do a better job cleaning these wheels using a lug nut brush, etc.

I told both my dealer and Alex, that I will accept the four new wheels and hope that I do not have any other issues, however I will not accept that this is a one-time exception.

I told Alex from Chevrolet, who by the way was very nice and understanding, that the people who buy ZL1's are not your typical car buyer. We take great pride in how our vehicles look and run. We all wash, wax, and detail our vehicles frequently and many of us don't even drive them in the rain. I asked Alex to to relay to her engineers that this is insulting and unacceptable to tell me I will need to do a better job cleaning my wheels in the future and that I am on my own if this issue comes back.

My wheels are on order and should be in next week. I will keep you posted.
Tell them -- Bullshit.

Your warranty is good for 3 years/36K. If the paint on the wheels is screwed up again within warranty.... new wheels again.

Can't change the warranty terms after purchase. One time exception... give me a break.

Alex, get a ****ing clue.
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Old 10-12-2012, 03:29 PM   #54
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Quote:
Originally Posted by RobZL1580 View Post
Ok I have some good news and some bad news. My dealer and also Alex from Chevrolet called me today. They both said the exact same thing:

Good news - Chevrolet is replacing all 4 wheels under warranty

Bad news - they both said that this is a one-time exception and that the engineers basically said I have to do a better job cleaning these wheels using a lug nut brush, etc.

I told both my dealer and Alex, that I will accept the four new wheels and hope that I do not have any other issues, however I will not accept that this is a one-time exception.

I told Alex from Chevrolet, who by the way was very nice and understanding, that the people who buy ZL1's are not your typical car buyer. We take great pride in how our vehicles look and run. We all wash, wax, and detail our vehicles frequently and many of us don't even drive them in the rain. I asked Alex to to relay to her engineers that this is insulting and unacceptable to tell me I will need to do a better job cleaning my wheels in the future and that I am on my own if this issue comes back.

My wheels are on order and should be in next week. I will keep you posted.
Rob,I think you responded to that load of crap perfectly. My service manager didnt say anything like that to me(thank God).Like I said in my last post,my wheels are also on order. I dont care what they or anybody else says, this is not a cleaning issue,it is a paint and/or clear coat issue. Until I got my OCD under control I was cleaning my wheels every time I drove my Z!! Even if I went less that 20 miles!! I think that all of us know how to clean our wheels(unless all of us that have the problem decided to use sandpaper to clean our wheels)!! Glad to hear you are getting yours replaced as well. Lets hope the rest of us that have this problem get theirs replaced without to much hassle as well!!
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Old 10-12-2012, 05:50 PM   #55
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I am getting the same around my lugs as well! I will take in and see whats up !
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Old 10-12-2012, 07:30 PM   #56
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Originally Posted by RobZL1580 View Post
Ok I have some good news and some bad news. My dealer and also Alex from Chevrolet called me today. They both said the exact same thing:

Good news - Chevrolet is replacing all 4 wheels under warranty

Bad news - they both said that this is a one-time exception and that the engineers basically said I have to do a better job cleaning these wheels using a lug nut brush, etc.

I told both my dealer and Alex, that I will accept the four new wheels and hope that I do not have any other issues, however I will not accept that this is a one-time exception.

I told Alex from Chevrolet, who by the way was very nice and understanding, that the people who buy ZL1's are not your typical car buyer. We take great pride in how our vehicles look and run. We all wash, wax, and detail our vehicles frequently and many of us don't even drive them in the rain. I asked Alex to to relay to her engineers that this is insulting and unacceptable to tell me I will need to do a better job cleaning my wheels in the future and that I am on my own if this issue comes back.

My wheels are on order and should be in next week. I will keep you posted.
I would assume that it all depends on what the actual problem is traced to.
In other words, If GM can take your wheels, analyze them back at the lab and positivly determine that is IS indeed an issue with paint quality, then there would be no question they would replace the wheels under warranty.

If on the other hand the lab can positivly determine that the discoloration is due to something other such as (I'm not iferring you did this) using the wrong type of wheel cleaner causing the issue due to a reaction with the coating on the wheel, then the issue is NOT caused by a defect in the wheel or the manyfacturing process, and thus would NOT qualify for a warranty replacement.

It sounds as if GM is not convinced that the discoloration (at least in your case) is due to a product defect, but has agreed that in the interest of customer good will, they will replace the wheels THIS TIME.

I do agree that at this point, IF you just used soap and water and did not use any of the popular wheel cleaning sprays on the market, that it might be a paint issue, but we can't prove it.

Just saying.......
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Old 10-12-2012, 07:33 PM   #57
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I will be receiving my car next week and will be checking my wheels thanks to this thread, boy I'm glad I saw this issue!! I to have OCD about cleaning every little area of the car.
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Old 10-12-2012, 09:26 PM   #58
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Originally Posted by HDRDTD View Post
I would assume that it all depends on what the actual problem is traced to.
In other words, If GM can take your wheels, analyze them back at the lab and positivly determine that is IS indeed an issue with paint quality, then there would be no question they would replace the wheels under warranty.

If on the other hand the lab can positivly determine that the discoloration is due to something other such as (I'm not iferring you did this) using the wrong type of wheel cleaner causing the issue due to a reaction with the coating on the wheel, then the issue is NOT caused by a defect in the wheel or the manyfacturing process, and thus would NOT qualify for a warranty replacement.

It sounds as if GM is not convinced that the discoloration (at least in your case) is due to a product defect, but has agreed that in the interest of customer good will, they will replace the wheels THIS TIME.

I do agree that at this point, IF you just used soap and water and did not use any of the popular wheel cleaning sprays on the market, that it might be a paint issue, but we can't prove it.

Just saying.......
You make some good points but there is no way anyone can make a determination as to what happened to my wheels by looking at a few pictures. It is wreckless and erroneous for a Chevrolet engineer to come to the conclusion that I have to do a better job cleaning my wheels. Secondly, why does it sound like so many other people are having the same problems. Do we all not know how to clean our wheels? Thirdly why did I get singled out and the other Zl1 owner did not? His dealer did not tell him it was a one time replacement.

I believe that Chevrolet will find that this is a widespread problem. Time will tell.
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Old 10-12-2012, 10:40 PM   #59
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Originally Posted by RobZL1580 View Post
You make some good points but there is no way anyone can make a determination as to what happened to my wheels by looking at a few pictures. It is wreckless and erroneous for a Chevrolet engineer to come to the conclusion that I have to do a better job cleaning my wheels. Secondly, why does it sound like so many other people are having the same problems. Do we all not know how to clean our wheels? Thirdly why did I get singled out and the other Zl1 owner did not? His dealer did not tell him it was a one time replacement.

I believe that Chevrolet will find that this is a widespread problem. Time will tell.
I wouldn't be surprised if GM is going to require the dealer to send your wheels to them as part of th ereplacement process so they can have a chance to check them out themselves back at GM, so they can try to determine the cause.

They've dome it with other issues so they can try and determine the root cause and try and determine if it might be an isolated incident or not.
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Old 10-21-2012, 04:41 PM   #60
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somewhat off topic.....anyone have tips/suggestions re: keeping the wheels clean?......it's one thing thing to clean them, but.......drive a few miles, the brake dust, especially on the front wheels, seems like it's all over.......ideas?
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Old 10-21-2012, 04:55 PM   #61
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Thanks for all the posts on this issue. Been keeping a close watch on my wheels - so far (after one month), no problems noticed.
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Old 10-21-2012, 06:44 PM   #62
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somewhat off topic.....anyone have tips/suggestions re: keeping the wheels clean?......it's one thing thing to clean them, but.......drive a few miles, the brake dust, especially on the front wheels, seems like it's all over.......ideas?
I'm getting 4 new wheels from Chevrolet this week and will also be installing Hawk Ceramic Pads front and rear.
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Old 10-21-2012, 07:00 PM   #63
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I've got a little brake-dust buildup behind the spokes on my black wheels...but that's due more to my lack of cleaning. Not seeing this problem in particular.

There's some comments in the ceramic pads thread about brake dust reduction....

I mentioned that the brake-burnishing procedure out of the manual seems to have reduced dust on my wheels. I don't think its my imagination.
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Old 10-21-2012, 07:03 PM   #64
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Yes change the brake pads I did this on my car
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Old 10-21-2012, 08:51 PM   #65
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mine you can see through the paint in that area, i can see the aluminum
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Old 10-21-2012, 09:56 PM   #66
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mine you can see through the paint in that area, i can see the aluminum
Definitly a paint issue and Chevy knows it, and put them on the cars anyway. I too can see raw aluminum in all the recesses. You cant tell me Chevy didn't see it as they installed them. They would have to be blind not to see it on mine as they were installing them. I'm going to go aftermarket because you can breath on my rims and they get scratched, super soft paint. My car is vin # 300 and something 2013. I can't remember exactly. Right before the black rims went on constraint. Things that make you go hummmm.
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Old 10-21-2012, 10:40 PM   #67
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I have the black rims MY2012. I has a similar if not worse issue on mine. they were even scratched at the factoty when the tires were put on 3/4 tires plus the paint covering was horrible. End result GM covered it under warranty and i had all 4 of my wheels powdercoted not painted. They look 10x better now.

It does take some time but they stood behind it for me.

[IMG]http://i822.photobucket.com/albums/zz149/**********/001.jpg[/IMG]

Last edited by Oneslowz28; 10-21-2012 at 11:49 PM. Reason: Added a picture
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Old 10-21-2012, 11:04 PM   #68
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Have the black wheels
And you can tell the vendor didnt
Spray these well..very thin coat.
Maybe they figured us ZL 1 guys dont need any more weight
So they painted the wheels with a thin coating....?.LOL
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Old 11-12-2012, 03:29 PM   #69
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My 4 Wheels came in last week and were installed with no problems and covered completely under warranty by Chevrolet. Alex from customer service called me every week until the problem was resolved. I am very pleased.

Part-2 I need a new supercharger and that is on order now.
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Old 11-12-2012, 05:00 PM   #70
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The brake dust is out of control!! I have to clean the wheels after every drive to and from work, about 10 miles. The wheels start to look black, very dark and the dust is very hard to clean off! Do I need to go to ceramic pads to prevent all this dust? I also have several areas that look very thin with the polish on the wheels!
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Old 11-12-2012, 05:14 PM   #71
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When my car was delivered to the dealer, part of their "check" is making sure the lug nuts are torqued. I know first hand that a thin wall socket has to be used on our cars because of the tight space. Maybe and I am spit balling here, but maybe the tech used a regular socket causing the socket to burn off or rub off the clear coat. That exact problem happened to me with my Tahoe. Just a thought.
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Old 11-12-2012, 05:36 PM   #72
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When my car was delivered to the dealer, part of their "check" is making sure the lug nuts are torqued. I know first hand that a thin wall socket has to be used on our cars because of the tight space. Maybe and I am spit balling here, but maybe the tech used a regular socket causing the socket to burn off or rub off the clear coat. That exact problem happened to me with my Tahoe. Just a thought.
I can tell you for a fact it has nothing to do with how the lugs are put on. Far too many owners are having the issue. When I picked up my ZL1 wheels they were flawless it's caused by too thin of paint and water/ brake dust eating into the paint.
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Old 11-12-2012, 07:07 PM   #73
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I can tell you for a fact it has nothing to do with how the lugs are put on. Far too many owners are having the issue. When I picked up my ZL1 wheels they were flawless it's caused by too thin of paint and water/ brake dust eating into the paint.
After some persistance on my part on my 2013 #1310 chevy is going to replace all 4 of my black wheels for the thin paint issue. The dealer told me the black ones are on national backorder so it may take a couple of weeks.
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Old 11-12-2012, 09:42 PM   #74
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The brake dust is out of control!! I have to clean the wheels after every drive to and from work, about 10 miles. The wheels start to look black, very dark and the dust is very hard to clean off! Do I need to go to ceramic pads to prevent all this dust? I also have several areas that look very thin with the polish on the wheels!
Someone on here mentioned using the Armor All Wheel Protectant. I too was sick of my polished wheels looking black only a couple days after washing. After using the Armor All product I can say I am simply amazed. There is still some dusting that collects in spots around the lip but the spokes are dust free.
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Old 11-12-2012, 10:17 PM   #75
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I've got black wheels and the paint is very bad. In some places you can see aluminum with spatter. I noticed it during my first wash job but figured the battle with GM wouldn't be worth it....
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