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Old 10-07-2012, 11:16 AM   #1
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Guys inspect your cars before leaving the dealership!!!!!

On 9-19-2012 I took delivery of my 2013 CRT ZL1. The following day i scheduled an appointment with service to install the front plate bracket (i didnt want to!!) but i live in a 2 plate state. So i go in on Monday October 2nd. I give my keys to the service writer and a few mins later not sure if this short pudgy guy that get behind of the wheel of pride of my joy is a porter or an actual tech. But once he starts it up he aggressively drives it out of the service drive. Around the building and into the stall where he then continued to force the car over the lift rails. I noticed this because i was in the Service Dept Mangr. Office speaking to him since we kinda knew each other from a previous chevy dealership experience. Since he had windows over looking the entire shop i could see my ZL1 so after this douche bag finishes installation of the bracket and front plate. Once again he starts the car and aggressively backs the car off the lift rails to the point where the cars suspension bounces up and down in a way that indicates to much acceleration. He comes around to the service drive and leaves the keys in the ignition. I was talking to the Service Mangr atleast 5 more mins before i left and came home put her in the garage and that was it. Mind you i havent seen or driven it all week yesterday i take her out to to the gas station im backing out of my driveway and i get out of my car to close the privacy gates i have and i come around the front passenger side and i see this! And i lost it my blood pressure shot up! I called my salesman that was useless he directed me to service with it being a Saturday the proper person wasnt in. I even called the dealership owner and left him a long detailed VM and my displeasure of it all. Being a new customer to them buying one of the top models they sell what recorse if any do i really have? $1200 wheel $400 im looking at atleast $1600 damage i didnt do.

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Old 10-07-2012, 11:21 AM   #2
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How can you not notice that after seeing what the "service tech" did? I would think that would have been noticeable from the dealership. Did you not do a walk around before you left?
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Old 10-07-2012, 11:22 AM   #3
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Go to the dealership Monday morning and get the service manager out to see it!
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Old 10-07-2012, 11:22 AM   #4
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How can you not notice that after seeing what the "service tech" did? I would think that would have been noticeable from the dealership. Did you not do a walk around before you left?
Apparently, he did not. That really sucks. :upset:
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Old 10-07-2012, 11:34 AM   #5
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No i didnt. If i had noticed it you really think i would of left! Sorry im still angry about this

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Old 10-07-2012, 11:40 AM   #6
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NO. 1

Number one I would have pointed out the abuse of the driver to the service manager especially as he would have been able to observe it first hand from his window.Late now but you should have interrupted his conversation so that he could support you in your effort's to get this rectified.It is to bad that people do not respect other peoples , property , space and or opinions.For instance I need to take my wifes 2012 Yukon in Monday to the dealership for a Oil change (free) and tire rotation(free).I had already planned on taking digital photos of each tire and rim prior to them working on it.Too many incidents like yours lately and I must do this to take all the back and forth out of the situation if damage occurs.Shame that I have to do this but I see no other way.These are the times that we live in.No respect anymore.(Lot's of people) :(
Good luck getting resolution ! That's one of the reasons my 2010 has never been back to the dealer for service.I try to do it myself.Not saying the wifes car is not as important. BUT !
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Old 10-07-2012, 11:43 AM   #7
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They hit the lift arm... no doubt. I've worked at a dealership and it happens more times than people realize.

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Old 10-07-2012, 11:52 AM   #8
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That's a given and I will add this in a nice manner do a walk around with your service advisor when you arrive I do just to cover my but then when it's done I do a walk around by myself when done and if there is an issue I get my service advisor and I avoid the dealer as much as possible ( i would have put the front plate on my self) not that I would ever put the factory plate bracket on but if I had to I would do it) I put an after market front plate bracket that happy_dan came across used the exsisting splitter bolts to mount it and it has wing nut to remove the plate for show nice setup
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Old 10-07-2012, 11:56 AM   #9
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Its going to be a nasty back and forth i have a feeling the dealership wont want to do a thing about it. I might have to return the car to them if i have to get my 25k back.

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Old 10-07-2012, 12:01 PM   #10
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Dealers just dont care

When I went to pick up my ZL1 from the dealership we noticed in the showroom the sales reps/managers would tap their fingers and rings along the length of the Corvette ZR1 fenders and doors as they walked past them!

Those are $100,000+ thousand dollar cars they are scratching!

Unbelievable
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Old 10-07-2012, 12:15 PM   #11
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After getting burned by a detailer, I make everyone that works on my car do a walk over before and after. Get one of those rental car inspection sheets, have them walk the car and sign it.
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Old 10-07-2012, 12:16 PM   #12
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some dealerships.....pretty much suck. once they have YOUR money..yes its your money and you decide who gets it...they dont care plain and simple. I hope you the best.Keep us up to speed on this, Maybe GM needs to eliminate a few more dealers? The dealership hires and employees this people...hold them accountable GM
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Old 10-07-2012, 12:41 PM   #13
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I know It's to late, but the second you saw that guy driving your ZL1 aggressively you should have instantly had him get out of the car and told the manager.
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Old 10-07-2012, 12:46 PM   #14
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I have had the same stuff happen. You have got to inspect your car. At the moment I have to take mine back since they have to replace the drivers door panel, scratched it up last time it was in for service. DON'T FORGET TO CHECK THE INSIDE OF YOUR CAR AS WELL!! I have had dealers nick my rims, chip and dent the body and even wreck one of my cars. They would have never said anything to me if I didn't spot it before I left. When they wrecked my truck the service person said "wasn't it like that when you brought it in?" Needless to say I gave that person a piece of my mind and they fixed it for free.

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Old 10-07-2012, 01:15 PM   #15
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Plain and simple no respect !!!!!!!!!!!!!!!!!!!
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Old 10-07-2012, 01:26 PM   #16
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I haven't even made my first payment yet and the dealership does this shit.

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Old 10-07-2012, 01:36 PM   #17
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I can top your complaint. How about buying a car and finding out a few weeks after that that the new car you bought had been severely wrecked and fixed before you bought it but we're never told about it. Dealerships are horrible to deal with no matter what! Sorry you are having a bad time with the new ride but I know all to well how you feel.
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Old 10-07-2012, 02:01 PM   #18
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Law requires dealerships to disclose that type of damage. I mean they make a customer disclose that when you trade a vehicle in. You have a case where you could file suit shit i would if there going to be that grossly decieving.

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Old 10-07-2012, 02:29 PM   #19
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I feel your pain. I too brought mine in for its first oil change after C fest. Of course it isn't my daily driver so I took it straight home and parked it in the garage until I washed it on the following Thursday for that weekends Camaro fun. Well what do I see my passenger side front wheel damaged. I immediately called the dealership. Of course they are our club's new sponsor. So that Saturday I drove it up there and showed them. It was when the tech drove up on the lift and came to close to the side lip and damaged the rim only. They are suppose to have one on order but that was like three weeks ago. Now I am worried about them screwing up the new rim, or not balancing it correctly. I don't understand why people get into the service business and not giving a crap. I am in the field service business for the oil and petrochemical industry. I always have to make sure I do thing right because I could kill someone if I don't put things back correctly. And these are CERTIFIED TRAINED TECHS. Well they forgot one thing, respecting property. I will definitely be standing there and watching them install the new wheel. Hopefully the paint matches the others. Hopefully they will take care of you and replace the wheel and tire.
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Old 10-07-2012, 02:54 PM   #20
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Law requires dealerships to disclose that type of damage. I mean they make a customer disclose that when you trade a vehicle in. You have a case where you could file suit shit i would if there going to be that grossly decieving.

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Yes they are supposed to disclose damage, but they didn't. Oh trust me I wanted to sue them but after talking with my lawyer he said it wasn't worth it because there was only cosmetic damage. If there was Structural issues with the car then he would've pursued the law suit. I've now had so many problems with my 2012 Camaro I am going to do a lemon law on it.
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Old 10-07-2012, 03:36 PM   #21
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There you go. I was going to suggest that.

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Old 10-07-2012, 03:42 PM   #22
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Oh man.. I'd be PISSED.
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Old 10-07-2012, 04:06 PM   #23
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There you go. I was going to suggest that.

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Actually this is my second Camaro. The wrecked one was a 2010. I bought this one after they bought the wrecked one back.
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Old 10-07-2012, 04:06 PM   #24
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Oh man.. I'd be PISSED.
Dude you have no idea how pissed i am. But i have to keep cool when i get there tomorrow morning. I have a Ray Lewis type of temper.

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Old 10-07-2012, 04:08 PM   #25
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Wow. That sucks. :( The damage is not the kind you would see from rubbing a curb so hopefully they replace the rim and tire. It is hard to trust when people do things like that.

Good luck on getting them to cover it. I hope they are a stand up dealership and make you whole.
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