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Camaro Price | Ordering | Tracking | Dealers Discussions Discuss pricing and ordering experiences.

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Old 10-23-2012, 05:42 PM   #1
Genob4c
 
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No gm tracking site? Fbodfather, what's the deal?

So I guess gmconnects.com is dead. So now there is no way to track our orders. That really is unbelievable. With all the talk about customer loyalty and Chevy runs deep, they can't keep or set up an automated site for tracking. Enthusiasts expect more and want more. If you want to check my loyalty, just read my signature.

And don't tell me to go to Chevrolet.com. That tracking is useless. It basically tells you your car has been ordered, then when your car is built. Lame. We want details, 1100, 1200, 3800 etc.

Scott, can't you make some calls and see what the deal is? Throw your weight around. Tell the General we need to know this stuff.

Whew, that feels better.

Geno
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Old 10-23-2012, 06:06 PM   #2
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........ummmm. Did you ask Becky for an update?

http://www.camaro5.com/forums/showthread.php?t=31115


Also, these are what all the order codes mean - if that was actually what you were asking about

1000 Order On Hold at Dealership
1100 Order Placed at Dealership
1101 Order Entered into System
1102 Order Entered via Web
2000 Order Accepted by Chevrolet
2001 Order Generated to Dealer
2005 Order Replaced with GM Prospec Order
2030 Order Edited by Chevrolet
2050 Order Changed
2500 Order Preferenced (or "Picked Up" or "Imaged"), Sent to Production
3000 Order Accepted by Production Control
3100 Order Available to Sequence (now becomes more stable)
3300 Order Selected and Scheduled for Production by Assembly Plant (Target Production Week usually available now)
3400 Order Broadcasted for Production (Internal Plant Order Produced)
3800 Vehicle Produced
4000 Vehicle Available to Ship
4104 Bailment Invoice Created
4B00 Bayed ("B", not 8)
4106 Bailment Released
4150 Vehicle Invoiced (Dealer Billed)
4200 Vehicle Shipped
4300 Intermediate Delivery
4V03 Estimated Delivery Date
4800 Rail Ramp Unload
5000 Vehicle Delivered to Dealer
6000 Vehicle Delivered to Customer
9000 Order Cancelled
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Old 10-23-2012, 07:36 PM   #3
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Ummmm.... I really don't think it's Becky's job to track our orders. I'm pretty sure GM is not paying her to do it. I'm amazed she can stand to log on to find posts from 30 guys wanting a daily update. It would be no different if I called my salesman every day for an update.

We should be able to go to a gm site dedicated to tracking.

Geno
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1980 Z28 – Charcoal, 1981 Z28 – Dark Blue
1981 Z28 – Claret, 1982 Pace Car
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Old 10-23-2012, 11:03 PM   #4
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Originally Posted by Genob4c View Post
Ummmm.... I really don't think it's Becky's job to track our orders. I'm pretty sure GM is not paying her to do it. I'm amazed she can stand to log on to find posts from 30 guys wanting a daily update. It would be no different if I called my salesman every day for an update.

We should be able to go to a gm site dedicated to tracking.

Geno
It's my pleasure to help Geno...



I share the...
Enthusiasm & Excitement...


Post here...
http://www.camaro5.com/forums/showth...33#post5729433



Becky
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Old 10-23-2012, 11:07 PM   #5
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I really wish there was a way to get these codes, my salesman never gave me mine back in 2009 when I ordered my SS.
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Old 10-24-2012, 01:13 AM   #6
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I wouldn't say GMConnects is dead.

I cannot promise you that you will see it at GM again but I do promise you it will be available again. Sorry to say that but my partners and I have invested plenty of time and a small fortune into the product/service and it's time to pursue a revenue stream for it.

GM is still in the picture and there are currently on going discussions at the executive level but I cannot say more than that at this point. I wish we can continue to provide the service but at this point we were advised not to. Should the discussions break down with GM and pick up with someone else, we would be left in a very bad position if we had thousands of GM customers still being served.

GMConnects was built to revolutionize the buying experience for ALL General Motors customers and to give customers a level of satisfaction that was not available anywhere else. We are extremely pleased with the feedback we have received by all of you over the past 3 years.

I hope I can come back here (as well as other sites) and tell you all we're back for good but right now all I can say is to stay tuned.

Thanks for understanding and it was great to read about all of your stories and see the delivery pictures.

Your GMConnects Team!
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Old 10-24-2012, 02:42 AM   #7
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Wow.... Very interesting. I never knew it was not owned by GM. Hopefully you come to an equitable solution for both parties. Seems as though you have some pretty good leverage to help your end of the deal. I know I was looking forward to tracking my vehicle through the site and even bragged to others about this capability. I wish you and your team luck and thank you for your work.
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Old 10-24-2012, 05:32 AM   #8
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Is there anything we can do to help? Anyone in particular we can contact to express our disapointment in its loss?

Geno
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Current:
2013 ZL1 Vert – Crystal Red
1978 Corvette Pace Car

Former:
1969 Pace Car
1969 Z/28 – Cortez Silver, 1974 LT/Z28 Blue
1974 Z28 Dark Green , 1976 Camaro Type LT – Black
1980 Z28 – Charcoal, 1981 Z28 – Dark Blue
1981 Z28 – Claret, 1982 Pace Car
1986 IROC – Red, 1993 Z28 – Red
1996 Z28 vert, 1998 Z28 Dk Blue
2002 B4C 2004 Vette – LeMans Blue
2008 Vette - CRT
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Old 10-24-2012, 08:10 AM   #9
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Quote:
Originally Posted by Genob4c View Post
So I guess gmconnects.com is dead. So now there is no way to track our orders. That really is unbelievable. With all the talk about customer loyalty and Chevy runs deep, they can't keep or set up an automated site for tracking. Enthusiasts expect more and want more. If you want to check my loyalty, just read my signature.

And don't tell me to go to Chevrolet.com. That tracking is useless. It basically tells you your car has been ordered, then when your car is built. Lame. We want details, 1100, 1200, 3800 etc.

Scott, can't you make some calls and see what the deal is? Throw your weight around. Tell the General we need to know this stuff.

Whew, that feels better.

Geno
Hello everyone! I can also check order statuses if you want! Just send me your VIN or order number to my inbox.

Brandon
Chevrolet Customer Service
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Old 10-24-2012, 08:11 AM   #10
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Originally Posted by Genob4c View Post
Is there anything we can do to help? Anyone in particular we can contact to express our disappointment in its loss?

Geno
Thanks so much for the offer Geno but we would need support from all over the country. Although many people have loved the service, I am not sure I could get that.
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Old 10-24-2012, 08:21 PM   #11
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I am sure there are enough members here waiting for cars that we could help. I say start a thread with contact info stating that if we want to help, call or write to xxx. I would do my part to help.


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Old 10-24-2012, 08:53 PM   #12
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I am sure there are enough members here waiting for cars that we could help. I say start a thread with contact info stating that if we want to help, call or write to xxx. I would do my part to help.


Sent from a rainbow while riding a unicorn

Ditto from me too.
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Old 10-24-2012, 09:23 PM   #13
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Ditto from me too.
You're on a rainbow riding a unicorn too? What a concidence...
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Old 10-25-2012, 06:40 AM   #14
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Just happen to notice that the gmconnects.com site is back up, but still no updates. My order QKVCT1 hasn't been updated since 8/13/12.

I wonder why they'd get it back up without making it functional.

Hylton?

Geno
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Former:
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1969 Z/28 – Cortez Silver, 1974 LT/Z28 Blue
1974 Z28 Dark Green , 1976 Camaro Type LT – Black
1980 Z28 – Charcoal, 1981 Z28 – Dark Blue
1981 Z28 – Claret, 1982 Pace Car
1986 IROC – Red, 1993 Z28 – Red
1996 Z28 vert, 1998 Z28 Dk Blue
2002 B4C 2004 Vette – LeMans Blue
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Old 10-25-2012, 08:19 AM   #15
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Originally Posted by Genob4c View Post
Just happen to notice that the gmconnects.com site is back up, but still no updates. My order QKVCT1 hasn't been updated since 8/13/12.

I wonder why they'd get it back up without making it functional.

Hylton?

Geno
We are working on functionality that has not been released.
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Old 10-25-2012, 08:28 AM   #16
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Hello everyone! I can also check order statuses if you want! Just send me your VIN or order number to my inbox.

Brandon
Chevrolet Customer Service
i would appreciate it if you would check on my order! I agree with the others that the online chevy tracking is not worth much! My number is qpfh7b. TPW of 10-22. I,m getting antzy and the dealer is not real interested. Thanks Max
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Old 10-25-2012, 10:21 AM   #17
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i would appreciate it if you would check on my order! I agree with the others that the online chevy tracking is not worth much! My number is qpfh7b. TPW of 10-22. I,m getting antzy and the dealer is not real interested. Thanks Max
Thank you for the inquiry, Max. I am showing your status at 3400 - Broadcast and a Targeted Production Week of 10/22. If there are any other questions you may have, please let us know.

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