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Old 10-30-2012, 06:56 PM   #26
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Quote:
Originally Posted by Shazam613 View Post
AAC didnt install it, but it performed the retrofit, and as you can see from my pics and the ones you've provided....they look totally different? I absolutely didnt have the bulb holder provided at all. AAC is going to ignore this post, but I am definitely going to hold them to the fire for this. Unacceptable!!!!
I'm confused. They performed the retrofit but they didn't install the bulbs and ballast?
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Old 10-30-2012, 11:13 PM   #27
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I'm confused. They performed the retrofit but they didn't install the bulbs and ballast?
They did a incomplete retrofit with cheap knock off parts. They glued the bulb into place instead of doing it the correct way with clips. They didn't install the ballasts because its hard to do that without his car.
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Old 10-31-2012, 01:30 AM   #28
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Thanks for the info....printing this thread out now as a PDF....just to make sure I have it.

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Originally Posted by austinjames View Post
I tend to agree with C586 on this one. Seems as though whenever someone brings up a negative comment about a vendor....poof...thread gone or at least a handful of posts. Even if the comments are 100% true. Theres a lot more politics on this site then there use to be regarding vendors. sad but true.
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Old 10-31-2012, 01:34 AM   #29
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I'm confused. They performed the retrofit but they didn't install the bulbs and ballast?
Correct....they performed the retrofit and shipped it to me in AZ. I had professional installers perform the work.

Quote:
Originally Posted by C586 View Post
They did a incomplete retrofit with cheap knock off parts. They glued the bulb into place instead of doing it the correct way with clips. They didn't install the ballasts because its hard to do that without his car.

What he said....to the letter! right now they are sitting in my office in the box awaiting replies from AAC. Asked for Jonathan's manager's email...nothing sent yet. The next time I send a reply ....a copy of this thread is accompanying the email.
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Old 11-02-2012, 02:26 PM   #30
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WOW for the first time in a long time I am speechless
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Old 11-02-2012, 02:50 PM   #31
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I have only been on here for a few months and have seen more complaints against AAC thank any other vendor. Mirrors, markers...hell most everything they sell.

Everything on my truck (15k) came from on site vendors on a sister forum and I've never had experiences like those I've seen on here.

On c5 I see more and more of this going on. It's a shame because it hurts the reputable vendors on here. Honestly I'm scared to order from most now.

Customer service is EVERYTHING in business. The one I own would surely fail if I conducted business like these guys. I ate 8k one time to please a customer. Over the last four years they've spent over 20k with me. He can attest to the sole reason being customer service.

I'm a small timer; you'd think they'd KNOW better.
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Old 11-02-2012, 02:53 PM   #32
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WOW for the first time in a long time I am speechless
Fired off another email to AAC this morning asking to speak to senior management since the last email sent on Oct 26 was auto responded with a message about limited email at SEMA. Can only guess fixing issues is less important.

Received another round of automated e-mails. Guess I'm not really surprised.


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Old 11-02-2012, 03:06 PM   #33
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Originally Posted by Shazam613 View Post
Fired off another email to AAC this morning asking to speak to senior management since the last email sent on Oct 26 was auto responded with a message about limited email at SEMA. Can only guess fixing issues is less important.

Received another round of automated e-mails. Guess I'm not really surprised.


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Jonathan is the National Sales Manager for AAC, pretty sure the only person above him on the Totem pole is Justin - who owns the company.

They will get back to you, just give them until SEMA is over.
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Old 11-02-2012, 03:20 PM   #34
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Originally Posted by GaBoy25 View Post
I have only been on here for a few months and have seen more complaints against AAC thank any other vendor. Mirrors, markers...hell most everything they sell.

Everything on my truck (15k) came from on site vendors on a sister forum and I've never had experiences like those I've seen on here.

On c5 I see more and more of this going on. It's a shame because it hurts the reputable vendors on here. Honestly I'm scared to order from most now.

Customer service is EVERYTHING in business. The one I own would surely fail if I conducted business like these guys. I ate 8k one time to please a customer. Over the last four years they've spent over 20k with me. He can attest to the sole reason being customer service.

I'm a small timer; you'd think they'd KNOW better.
My father was a small business owner as well, and one of the most important things he taught me was customer service is everything. Stand behind your product, make it right with the customer, and do what you can to ensure they are a continued customer. " You aren't doing the customer a favor by them spending money here, they are extending the favor to us! They don't have to spend their money here.", was his slogan. He ran that into the ground with my sister and I, but it stuck.

I guess AAC doesn't share that thought. Another lesson learned.


Quote:
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Jonathan is the National Sales Manager for AAC, pretty sure the only person above him on the Totem pole is Justin - who owns the company.

They will get back to you, just give them until SEMA is over.
Thanks for confirming. The email I sent this morning was to Tiffanie, Justin, CC'd Jonathan, and copied a few interested parties. Will let you all know how this goes down.

Thanks again for the support! Definitely means alot!
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Old 11-03-2012, 04:57 AM   #35
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Definitely keep us informed of how this turns out. I'm curious.
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Old 11-03-2012, 10:45 AM   #36
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Quote:
Originally Posted by Shazam613 View Post
Correct....they performed the retrofit and shipped it to me in AZ. I had professional installers perform the work.




What he said....to the letter! right now they are sitting in my office in the box awaiting replies from AAC. Asked for Jonathan's manager's email...nothing sent yet. The next time I send a reply ....a copy of this thread is accompanying the email.
I've been following this thread and I'm a little confused now. Did AAC ship them to you with the shoddy silicone job or did your installers do that? Forgive my ignorance here.

It's hard to imagine they would've let something that pathetic looking slip by if what I'm gathering is correct.

Good luck
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Old 11-03-2012, 11:05 AM   #37
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Originally Posted by awfarley View Post
I've been following this thread and I'm a little confused now. Did AAC ship them to you with the shoddy silicone job or did your installers do that? Forgive my ignorance here.

It's hard to imagine they would've let something that pathetic looking slip by if what I'm gathering is correct.

Good luck
AAC shipped them with the glue holding the bulb.
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Old 11-03-2012, 12:37 PM   #38
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AAC shipped them with the glue holding the bulb in and the silicone job. Supposedly to keep the moisture out. Retaining "clips" were supposed to hold the bulb in. NO retaining clip was found on the right headlamp and the left still has the silicone on it. I assume if I take the silicone off the left one, it's probably a glued in bulb with no retaining clip as well.

Now the interesting thing is, per some of the posters of this thread, there should not be clips on these at all. IF they are true Morimoto D2S projectors as AAC advertised. From what I have researched, my headlamps were NOT retrofitted with Mirimoto projectors.

From AAC's Retrofit thread http://www.camaro5.com/forums/showth...t=HID+retrofit

====

That is RIGHT! We are NOW offering Retrofit Services for Camaro5 Forum Members.

You can now have fully-functional Bi-Xenon Projector Headlights on your non-RS Chevy Camaro with our retrofitting service.

Here is how it works:
1) Ship your factory headlights to Advanced Automotive Concepts.
2) We ship you back retrofitted Xenon Headlights ready to install!

<SNIP>

What do you get for $489?

1) Morimoto D2S true Bi-Xenon HID Projectors:


2) "Gating Gun" Style Projector Bezels:


3) ORACLE D2S Xenon Conversion Kit:

====


So at this time I'm waiting to see what AAC plans to do.

Quote:
Originally Posted by awfarley View Post
I've been following this thread and I'm a little confused now. Did AAC ship them to you with the shoddy silicone job or did your installers do that? Forgive my ignorance here.

It's hard to imagine they would've let something that pathetic looking slip by if what I'm gathering is correct.

Good luck
Here you go...email from Jonathan....stating they added the silicone then saying they don't modify the projectors. Hmmmm......a bunch of silicone added would be considered what?

===== On Thu, Oct 25, 2012 at 4:20 PM, <jonathan@aacstyle.com> wrote:
Will,

The reason that we use silicone on the back of the housings is to ensure that you do not get any moisture inside of your headlights; we do this with every Camaro retrofit that is installed here. If you are missing the retaining clips we can replace them here; I am not sure why they were missing though.

Unfortunately we are not able to modify the Morimoto projectors in any way because this is how they come from the factory. If you would like to contact the factory that manufacturers the projectors you may be able to get them to redesign a set projectors specifically for you.




Quote:
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AAC shipped them with the glue holding the bulb.
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Old 11-04-2012, 04:36 PM   #39
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Why would it get deleted?
Well you figure it hurts their business. It is all about politics.
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Old 11-04-2012, 04:42 PM   #40
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Fired off another email to AAC this morning asking to speak to senior management since the last email sent on Oct 26 was auto responded with a message about limited email at SEMA. Can only guess fixing issues is less important.

Received another round of automated e-mails. Guess I'm not really surprised.


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Sounds like a job for JUDGE JUDY to handle. They need to just make it right. If it's wrong own up to it, and make right and move on from it.
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Old 11-04-2012, 05:49 PM   #41
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Sounds like a job for JUDGE JUDY to handle. They need to just make it right. If it's wrong own up to it, and make right and move on from it.
But it seems as if they think its done correctly. They are using knock off parts as well. They advertise as using moritomo products but are using knock offs.
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Old 11-04-2012, 05:54 PM   #42
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It's a shame.
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Old 11-05-2012, 11:31 AM   #43
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But it seems as if they think its done correctly. They are using knock off parts as well. They advertise as using moritomo products but are using knock offs.
They are using knock off parts?!? so they are not even using real morimoto projectors like what TRS sells! How would one know? What really gets me is why they used the silicone. What if a bulb went out? what would u do then? Ive had my retrofit for a while now and not once has it had condensation issues. And i did not use any silicone, just put the bulb in and secure them with the clips.
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Old 11-05-2012, 12:05 PM   #44
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They are using knock off parts?!? so they are not even using real morimoto projectors like what TRS sells! How would one know? What really gets me is why they used the silicone. What if a bulb went out? what would u do then? Ive had my retrofit for a while now and not once has it had condensation issues. And i did not use any silicone, just put the bulb in and secure them with the clips.
Curious.....did you get your retrofit from AAC as well? I'm speaking with them via email now and I've been told AAC sends all their retrofits out with the silicone gunk on it. My concern as well is what happens if you need to remove the bulb? What I had to do with the faulty headlight/ballast was chip away the silicone and remove the bulb which was glued in...completely unacceptable.

Not to mention....this pic here shows no silicone

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Old 11-05-2012, 01:28 PM   #45
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They are using knock off parts?!? so they are not even using real morimoto projectors like what TRS sells! How would one know? What really gets me is why they used the silicone. What if a bulb went out? what would u do then? Ive had my retrofit for a while now and not once has it had condensation issues. And i did not use any silicone, just put the bulb in and secure them with the clips.
Because TRS themselves posted and said they are knockoffs. They are not moritomo authorized resellers so they have no business reselling true moritomo products. Ad obviously they don't have a clue how to do it correctly. They are probably getting the throwaways from TRS for 50% off under somebody's personal name or going through a junk eBay seller. If I was the OP I'd buy new lights and send the retros back to AAC for a full refund including buying new lights. If its such a great product they will have no problems selling them and making the money back right?? If they refuse call the BBB. But that's me personally. I would never bring myself to buy AAC knock off crap.
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Old 11-05-2012, 02:10 PM   #46
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Curious.....did you get your retrofit from AAC as well? I'm speaking with them via email now and I've been told AAC sends all their retrofits out with the silicone gunk on it. My concern as well is what happens if you need to remove the bulb? What I had to do with the faulty headlight/ballast was chip away the silicone and remove the bulb which was glued in...completely unacceptable.

Not to mention....this pic here shows no silicone
I did not get my retrofit from AAC. I did my own and ended up saving lots of cash along the way. I don't mind AAC its just their products are super expensive. and I do agree, that picture does not show silicone holding the bulb.
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Old 11-05-2012, 02:12 PM   #47
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Because TRS themselves posted and said they are knockoffs. They are not moritomo authorized resellers so they have no business reselling true moritomo products. Ad obviously they don't have a clue how to do it correctly. They are probably getting the throwaways from TRS for 50% off under somebody's personal name or going through a junk eBay seller. If I was the OP I'd buy new lights and send the retros back to AAC for a full refund including buying new lights. If its such a great product they will have no problems selling them and making the money back right?? If they refuse call the BBB. But that's me personally. I would never bring myself to buy AAC knock off crap.
how did i miss this ?
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Old 11-05-2012, 02:28 PM   #48
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how did i miss this ?
Miss what??
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Old 11-05-2012, 03:17 PM   #49
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Because TRS themselves posted and said they are knockoffs. They are not moritomo authorized resellers so they have no business reselling true moritomo products. Ad obviously they don't have a clue how to do it correctly. They are probably getting the throwaways from TRS for 50% off under somebody's personal name or going through a junk eBay seller. If I was the OP I'd buy new lights and send the retros back to AAC for a full refund including buying new lights. If its such a great product they will have no problems selling them and making the money back right?? If they refuse call the BBB. But that's me personally. I would never bring myself to buy AAC knock off crap.
Correct. AAC does not sell anything from TRS unless they are paying retail for it and reselling it, which I doubt they are!
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Old 11-05-2012, 08:18 PM   #50
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Miss what??
That AAC is selling knockoff. That's iffy stuff right there
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