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Old 10-30-2012, 09:26 AM   #18
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wow OP i cant believe that they sent it out like that. Mine look like austin's def not some silicone holding the light. Hopefully AAC gets their shit together. Lately they been messing up quite a bit. My sidemarkers had to be sent in for moisture problems even thought they stated that this was no longer a problem. The good things is that they do take care of you. Just make sure to have your receipt and pay shipping lol
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Old 10-30-2012, 09:44 AM   #19
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Thank u very much



By all means use any pictures you need.
Thanks Austin.....I'm going to send yet another email to Jonathan @ AAC to see if this gets things in motion. At this point this needs to be redone, and redone right!


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wow OP i cant believe that they sent it out like that. Mine look like austin's def not some silicone holding the light. Hopefully AAC gets their shit together. Lately they been messing up quite a bit. My sidemarkers had to be sent in for moisture problems even thought they stated that this was no longer a problem. The good things is that they do take care of you. Just make sure to have your receipt and pay shipping lol

and that last statement is part of what pisses me off. The fact that I have to pay shipping for them to correct this obvious crapfest.....and they seem to think it is fine......speechless.
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Old 10-30-2012, 12:44 PM   #20
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Sorry to hear about this shaz. Stay strong and don't settle...hope things work out.
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Old 10-30-2012, 12:47 PM   #21
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Originally Posted by Shazam613 View Post
Thanks Austin.....I'm going to send yet another email to Jonathan @ AAC to see if this gets things in motion. At this point this needs to be redone, and redone right!





and that last statement is part of what pisses me off. The fact that I have to pay shipping for them to correct this obvious crapfest.....and they seem to think it is fine......speechless.
Keep in mind. AAC is all at SEMA this week, so you may not hear back from him right away.
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Old 10-30-2012, 03:41 PM   #22
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Keep in mind. AAC is all at SEMA this week, so you may not hear back from him right away.
Good. More people can see it before it gets deleted.
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Old 10-30-2012, 06:52 PM   #23
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Good. More people can see it before it gets deleted.
Why would it get deleted?
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Old 10-30-2012, 07:21 PM   #24
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Why would it get deleted?
It seems any thread talking bad about AAC gets deleted. Or at least posts get removed.
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Old 10-30-2012, 07:25 PM   #25
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It seems any thread talking bad about AAC gets deleted. Or at least posts get removed.
I tend to agree with C586 on this one. Seems as though whenever someone brings up a negative comment about a vendor....poof...thread gone or at least a handful of posts. Even if the comments are 100% true. Theres a lot more politics on this site then there use to be regarding vendors. sad but true.
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Old 10-30-2012, 07:56 PM   #26
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AAC didnt install it, but it performed the retrofit, and as you can see from my pics and the ones you've provided....they look totally different? I absolutely didnt have the bulb holder provided at all. AAC is going to ignore this post, but I am definitely going to hold them to the fire for this. Unacceptable!!!!
I'm confused. They performed the retrofit but they didn't install the bulbs and ballast?
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Old 10-31-2012, 12:13 AM   #27
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I'm confused. They performed the retrofit but they didn't install the bulbs and ballast?
They did a incomplete retrofit with cheap knock off parts. They glued the bulb into place instead of doing it the correct way with clips. They didn't install the ballasts because its hard to do that without his car.
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Old 10-31-2012, 02:30 AM   #28
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Thanks for the info....printing this thread out now as a PDF....just to make sure I have it.

Quote:
Originally Posted by austinjames View Post
I tend to agree with C586 on this one. Seems as though whenever someone brings up a negative comment about a vendor....poof...thread gone or at least a handful of posts. Even if the comments are 100% true. Theres a lot more politics on this site then there use to be regarding vendors. sad but true.
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Old 10-31-2012, 02:34 AM   #29
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I'm confused. They performed the retrofit but they didn't install the bulbs and ballast?
Correct....they performed the retrofit and shipped it to me in AZ. I had professional installers perform the work.

Quote:
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They did a incomplete retrofit with cheap knock off parts. They glued the bulb into place instead of doing it the correct way with clips. They didn't install the ballasts because its hard to do that without his car.

What he said....to the letter! right now they are sitting in my office in the box awaiting replies from AAC. Asked for Jonathan's manager's email...nothing sent yet. The next time I send a reply ....a copy of this thread is accompanying the email.
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Old 11-02-2012, 03:26 PM   #30
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WOW for the first time in a long time I am speechless
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Old 11-02-2012, 03:50 PM   #31
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I have only been on here for a few months and have seen more complaints against AAC thank any other vendor. Mirrors, markers...hell most everything they sell.

Everything on my truck (15k) came from on site vendors on a sister forum and I've never had experiences like those I've seen on here.

On c5 I see more and more of this going on. It's a shame because it hurts the reputable vendors on here. Honestly I'm scared to order from most now.

Customer service is EVERYTHING in business. The one I own would surely fail if I conducted business like these guys. I ate 8k one time to please a customer. Over the last four years they've spent over 20k with me. He can attest to the sole reason being customer service.

I'm a small timer; you'd think they'd KNOW better.
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Old 11-02-2012, 03:53 PM   #32
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WOW for the first time in a long time I am speechless
Fired off another email to AAC this morning asking to speak to senior management since the last email sent on Oct 26 was auto responded with a message about limited email at SEMA. Can only guess fixing issues is less important.

Received another round of automated e-mails. Guess I'm not really surprised.


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Old 11-02-2012, 04:06 PM   #33
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Originally Posted by Shazam613 View Post
Fired off another email to AAC this morning asking to speak to senior management since the last email sent on Oct 26 was auto responded with a message about limited email at SEMA. Can only guess fixing issues is less important.

Received another round of automated e-mails. Guess I'm not really surprised.


Sent from my DROID RAZR using Tapatalk 2
Jonathan is the National Sales Manager for AAC, pretty sure the only person above him on the Totem pole is Justin - who owns the company.

They will get back to you, just give them until SEMA is over.
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Old 11-02-2012, 04:20 PM   #34
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Quote:
Originally Posted by GaBoy25 View Post
I have only been on here for a few months and have seen more complaints against AAC thank any other vendor. Mirrors, markers...hell most everything they sell.

Everything on my truck (15k) came from on site vendors on a sister forum and I've never had experiences like those I've seen on here.

On c5 I see more and more of this going on. It's a shame because it hurts the reputable vendors on here. Honestly I'm scared to order from most now.

Customer service is EVERYTHING in business. The one I own would surely fail if I conducted business like these guys. I ate 8k one time to please a customer. Over the last four years they've spent over 20k with me. He can attest to the sole reason being customer service.

I'm a small timer; you'd think they'd KNOW better.
My father was a small business owner as well, and one of the most important things he taught me was customer service is everything. Stand behind your product, make it right with the customer, and do what you can to ensure they are a continued customer. " You aren't doing the customer a favor by them spending money here, they are extending the favor to us! They don't have to spend their money here.", was his slogan. He ran that into the ground with my sister and I, but it stuck.

I guess AAC doesn't share that thought. Another lesson learned.


Quote:
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Jonathan is the National Sales Manager for AAC, pretty sure the only person above him on the Totem pole is Justin - who owns the company.

They will get back to you, just give them until SEMA is over.
Thanks for confirming. The email I sent this morning was to Tiffanie, Justin, CC'd Jonathan, and copied a few interested parties. Will let you all know how this goes down.

Thanks again for the support! Definitely means alot!
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