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Old 06-08-2009, 10:02 AM   #1
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purchase experience – what a joke

Hello All,

I need to stand on the soap box for a moment and just see what others have to say about this, and their experience so far.

After time and deliberation about two months ago I decided to order a Camaro 2SS. I tried to order from at least 6 dealers in the area, some wanted 20% non refundable deposits, some wanted 5k non refundable, and others 1k refundable. Most though wanted 5k+ on top of MSRP. It took a while to find a few dealers in the area that were willing to do MSRP on ordered models due in around October, which is perfectly fine for me. After contacted their sales people multiple times, each time I called and left a message no one called back or they said let me find out and call you back. Needless to say…. no contact.

Yesterday I decided to take a ride down to one of them, cash in hand for a deposit and ready to purchase one on the remaining allocation. The sales guy I talked to was originally was off and his partner was on. When I walked in there were two guys with their feet on their desks watching a golf tournament. The greeter paged the sales person he looked over and shunned the request. She then walked into the office to get him and he made a gesture and grinned. Walked out and said sorry I am busy let me get someone else for you. After waiting around for a while I had enough and walked out.

This trend wasn’t just from one dealer it seems any Chevrolet dealer I tried to deal with where either complete BS or just completely unwilling or rude. Compare this type of service to say Audi or BMW, you walk in, you are greeted treated with respect and they cater to you. If this is the new American car buying experience no wonder this company is bankrupt. The car is a great product but nothing is worth this hassle.

I really believe some of these dealers forget who the customer is and how to treat them. If these dealers are the face of GM what does that say about the company as a whole?

Granted there are a few sour apples in the bunch, but when it spans multiple dealers there is something wrong.

If you are a dealer in the South Florida area and you want business, repeat customer and you want a car deal send me a private message.
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Old 06-08-2009, 10:21 AM   #2
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here we go again................

up here around the Great Lakes, i am yet to find a dealer who won't run themselves into the ground to sell me any car.

perhaps those FL dealers u went to are gonna be shut down. order one from Camaro Scotty at Newman Chevy here in WI, he'll ship it to ya or pick ya up at the airport so u can drive her home.

all at MSRP or discounted if ya qualify!
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Old 06-08-2009, 10:27 AM   #3
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^yes i agree. Sounds like another case for CamaroScotty
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Old 06-08-2009, 10:31 AM   #4
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Quote:
Originally Posted by rudack View Post
Hello All,

I need to stand on the soap box for a moment and just see what others have to say about this, and their experience so far.

After time and deliberation about two months ago I decided to order a Camaro 2SS. I tried to order from at least 6 dealers in the area, some wanted 20% non refundable deposits, some wanted 5k non refundable, and others 1k refundable. Most though wanted 5k+ on top of MSRP. It took a while to find a few dealers in the area that were willing to do MSRP on ordered models due in around October, which is perfectly fine for me. After contacted their sales people multiple times, each time I called and left a message no one called back or they said let me find out and call you back. Needless to say…. no contact.

Yesterday I decided to take a ride down to one of them, cash in hand for a deposit and ready to purchase one on the remaining allocation. The sales guy I talked to was originally was off and his partner was on. When I walked in there were two guys with their feet on their desks watching a golf tournament. The greeter paged the sales person he looked over and shunned the request. She then walked into the office to get him and he made a gesture and grinned. Walked out and said sorry I am busy let me get someone else for you. After waiting around for a while I had enough and walked out.

This trend wasn’t just from one dealer it seems any Chevrolet dealer I tried to deal with where either complete BS or just completely unwilling or rude. Compare this type of service to say Audi or BMW, you walk in, you are greeted treated with respect and they cater to you. If this is the new American car buying experience no wonder this company is bankrupt. The car is a great product but nothing is worth this hassle.

I really believe some of these dealers forget who the customer is and how to treat them. If these dealers are the face of GM what does that say about the company as a whole?

Granted there are a few sour apples in the bunch, but when it spans multiple dealers there is something wrong.

If you are a dealer in the South Florida area and you want business, repeat customer and you want a car deal send me a private message.
I have to agree with you about all the dealers here in South Florida that I went to visit.. So I ordered mine from Classic Chevy in Texas. Go figure..
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Old 06-08-2009, 10:35 AM   #5
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I have to agree with you about all the dealers here in South Florida that I went to visit.. So I ordered mine from Classic Chevy in Texas. Go figure..
yet another great example of what other dealerships should strive to be, other than Camaro Scotty up here.......why anyone would put up with less when you have these two options out there is beyond me!

there's a couple great dealers in MI too!
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Old 06-08-2009, 10:36 AM   #6
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Your experience is not unique to Chevy nor new. In my late teens I walked into a Pontiac dealership to order a car and I was ignored by the salesmen on the floor so I sat at a vacant desk and propped my feet up. Someone came out of the back almost immediately to wait on me and I ordered the car on the spot. She even commented it was the easiest sale she ever made.
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Old 06-08-2009, 10:36 AM   #7
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I had the best buying experience ever w/ Maroone Chevrolet of Pembroke Pines--better than when I bought or leased my last 2 Infinitis. Did you try them? 954-433-3300. Ask for Otto Crump or Mike Uruski and tell them John sent you.
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Old 06-08-2009, 10:44 AM   #8
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I had the best buying experience ever w/ Maroone Chevrolet of Pembroke Pines--better than when I bought or leased my last 2 Infinitis. Did you try them?
Talked to a sales guy a few times. Never called back with info, never followed up. Left messages, I gave up. Could just be the guy that I was dealing with, but I am old school and feel that there is a level of customer service that needs to be held to earn ones business.
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Old 06-08-2009, 10:45 AM   #9
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Yep, I ordered from Matt at Garber in MI. The salespeople in my area were nice, but I was not paying over sticker.
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Old 06-08-2009, 10:49 AM   #10
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Estero Bay Chevrolet is a good dealership in south FL.....getting my car soon at MSRP, and I only put down a 1K refundable deposit
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Old 06-08-2009, 10:50 AM   #11
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Talked to a sales guy a few times. Never called back with info, never followed up. Left messages, I gave up. Could just be the guy that I was dealing with, but I am old school and feel that there is a level of customer service that needs to be held to earn ones business.
That's very possible. However, Otto would always get back to me and he's straight up honest and very knowledgeable about the whole ordering process. I'd give them another shot, but ask to speak to him specifically. They do have a waiting list, but they won't try to hide that from you.
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Old 06-08-2009, 10:55 AM   #12
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here we go again................

up here around the Great Lakes, i am yet to find a dealer who won't run themselves into the ground to sell me any car.

perhaps those FL dealers u went to are gonna be shut down. order one from Camaro Scotty at Newman Chevy here in WI, he'll ship it to ya or pick ya up at the airport so u can drive her home.

all at MSRP or discounted if ya qualify!

I disagree, it's not a "here we go again". There are plenty of the same type dealers over across the river in MN.

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Old 06-08-2009, 11:44 AM   #13
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Thanks for the suggestions I will give it one last shot.

You would think with everything going on that these dealers would try to create business and customers. If there are only a few shinning stars in the bunch how is GM even going to survive….
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Old 06-08-2009, 12:06 PM   #14
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Thanks for the suggestions I will give it one last shot.

You would think with everything going on that these dealers would try to create business and customers. If there are only a few shinning stars in the bunch how is GM even going to survive….
I think that right now, a lot of the apathy is being generated by the dealers not really knowing where they stand with GM.

Walk on to a Chrysler lot, and it is pretty much the same thing.

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Old 06-08-2009, 12:10 PM   #15
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Stingray Chevrolet in Florida is owned by the same guy who owns Classic Chevrolet in Texas, I would suggest giving them a call. They are in Plant City in the Tampa area.
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Old 06-08-2009, 12:19 PM   #16
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Originally Posted by rudack View Post
Hello All,

I need to stand on the soap box for a moment and just see what others have to say about this, and their experience so far.

After time and deliberation about two months ago I decided to order a Camaro 2SS. I tried to order from at least 6 dealers in the area, some wanted 20% non refundable deposits, some wanted 5k non refundable, and others 1k refundable. Most though wanted 5k+ on top of MSRP. It took a while to find a few dealers in the area that were willing to do MSRP on ordered models due in around October, which is perfectly fine for me. After contacted their sales people multiple times, each time I called and left a message no one called back or they said let me find out and call you back. Needless to say…. no contact.

Yesterday I decided to take a ride down to one of them, cash in hand for a deposit and ready to purchase one on the remaining allocation. The sales guy I talked to was originally was off and his partner was on. When I walked in there were two guys with their feet on their desks watching a golf tournament. The greeter paged the sales person he looked over and shunned the request. She then walked into the office to get him and he made a gesture and grinned. Walked out and said sorry I am busy let me get someone else for you. After waiting around for a while I had enough and walked out.

This trend wasn’t just from one dealer it seems any Chevrolet dealer I tried to deal with where either complete BS or just completely unwilling or rude. Compare this type of service to say Audi or BMW, you walk in, you are greeted treated with respect and they cater to you. If this is the new American car buying experience no wonder this company is bankrupt. The car is a great product but nothing is worth this hassle.

I really believe some of these dealers forget who the customer is and how to treat them. If these dealers are the face of GM what does that say about the company as a whole?

Granted there are a few sour apples in the bunch, but when it spans multiple dealers there is something wrong.

If you are a dealer in the South Florida area and you want business, repeat customer and you want a car deal send me a private message.
Dude I hear you. I live in your area and went thru the same thing. I gave up on South Fl Dealers and called Orlando and the sourrounding area , I found a dealer that sold it to me for MSRP with no hassle. Give it a try
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Old 06-08-2009, 12:31 PM   #17
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If Pines doesn't work out for you, try Arcadia Chevrolet over in SW FL.
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Old 06-08-2009, 12:38 PM   #18
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there's also a thread that lists dealers at or under MSRP.
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Old 06-08-2009, 12:41 PM   #19
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Forget Pembroke Pines ... I had no luck there. He told me maybe NEXT year.. lol
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Old 06-08-2009, 12:45 PM   #20
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This is a typical for a "LOT" of a chevy dealers. A dealer in my town lied to the people about the car, lies about the engine, told them their was no window sticker, lied to them and told them that my camaro was a 2009 and that I paid 49,000. This is one of the reasons GM is having a hard time. I'm 26 and most dealers won't even take me seriously until I pull out a check.
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Old 06-08-2009, 12:46 PM   #21
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Quote:
Originally Posted by rudack View Post
Hello All,

I need to stand on the soap box for a moment and just see what others have to say about this, and their experience so far.

After time and deliberation about two months ago I decided to order a Camaro 2SS. I tried to order from at least 6 dealers in the area, some wanted 20% non refundable deposits, some wanted 5k non refundable, and others 1k refundable. Most though wanted 5k+ on top of MSRP. It took a while to find a few dealers in the area that were willing to do MSRP on ordered models due in around October, which is perfectly fine for me. After contacted their sales people multiple times, each time I called and left a message no one called back or they said let me find out and call you back. Needless to say…. no contact.

Yesterday I decided to take a ride down to one of them, cash in hand for a deposit and ready to purchase one on the remaining allocation. The sales guy I talked to was originally was off and his partner was on. When I walked in there were two guys with their feet on their desks watching a golf tournament. The greeter paged the sales person he looked over and shunned the request. She then walked into the office to get him and he made a gesture and grinned. Walked out and said sorry I am busy let me get someone else for you. After waiting around for a while I had enough and walked out.

This trend wasn’t just from one dealer it seems any Chevrolet dealer I tried to deal with where either complete BS or just completely unwilling or rude. Compare this type of service to say Audi or BMW, you walk in, you are greeted treated with respect and they cater to you. If this is the new American car buying experience no wonder this company is bankrupt. The car is a great product but nothing is worth this hassle.

I really believe some of these dealers forget who the customer is and how to treat them. If these dealers are the face of GM what does that say about the company as a whole?

Granted there are a few sour apples in the bunch, but when it spans multiple dealers there is something wrong.

If you are a dealer in the South Florida area and you want business, repeat customer and you want a car deal send me a private message.
PM me and I will give you the name and the # of the dealer I ordered thru
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Old 06-08-2009, 05:43 PM   #22
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It's stories like this that should be a clear sign to GM to set up a functioning online order system. It's clear too many dealers don't give a sh8t about the GM brand. Too many transients in it for the very last dollar and if the brand is destroyed along the way, so be it, I guess. People hate buying cars because of the dealer and the haggle/rip-off process. Therefore, cut out the haggle process!

If I can obtain all of my student loans online (all $190,000 worth) through Citibank without ever having to speak to anyone, I do not see why people couldn't do the same for cars. I don't see any reason why all the options, application for financing and various fees could not work in an online format. Do all the paperwork online, pick up the car at the dealer. It could be so simple. The dealers will bitch, but give them $500 or whatever for basically doing nothing except unloading the car off the trailer and they'd probably put up with it. Somebody has to be with me here?
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Old 06-08-2009, 05:54 PM   #23
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yeah I ran into a few jerks myself comparing to how I was treated buying a BMW or BENZ or even HONDA, COMMON HONDA treated me better, haha... But thank GOD I found a good dealer here FREEDOM CHEVY is the BEST... ANCIRA CHEVY here in San Antonio is the worst in town, their sales assoc. are great but the GM there JOE LOPEZ really got under my skin. Good Luck!

p.s. You can't blame GM for those animals, that could happen to anyone
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Old 06-08-2009, 06:27 PM   #24
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If a dealer wanted a larger deposit that were the terms of his deal. You had the right to walk away if it didn't work for you. However, you went to 6 dealers and couldn't place an order at MSRP? It couldn't be all of them were jerks or had attitudes.

Was their level of "kissing ass" not up to your liking?

Just write the check and order the car. It isn't that difficult.
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Old 06-08-2009, 06:48 PM   #25
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If a dealer wanted a larger deposit that were the terms of his deal. You had the right to walk away if it didn't work for you. However, you went to 6 dealers and couldn't place an order at MSRP? It couldn't be all of them were jerks or had attitudes.

Was their level of "kissing ass" not up to your liking?

Just write the check and order the car. It isn't that difficult.
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