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Old 01-07-2013, 05:16 PM   #1
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A little bit of a rant..

Talked to a dealer about getting a 1LE. It seems they don't know much at all about the car, let alone anything that the package comes with. Am I wrong to expect a salesman should know what they are selling? I'm not a professional on this car, but before buying it I've read almost everything posted about it. Should I be a little easier on the salesmen, or is it justified that you shouldn't try selling a product you don't have a clue about?
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Old 01-07-2013, 05:23 PM   #2
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If its a Chevy dealership, then I think so. It's not that difficult to keep up with Chevy's lineup.
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Old 01-07-2013, 05:34 PM   #3
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most dealers ive encountered have no clue at all what they sell. but its also depends on what they are selling and whats being pushed by the manufacturer.
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Old 01-07-2013, 05:46 PM   #4
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Remember Chevy sells so many models with so many option packages it would take a genius to know everything about every car they sell, and they have to relearn it every year. While a buyer has usually got one car in mind so it is easier to learn everything there is to know about that one car.
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Old 01-07-2013, 05:59 PM   #5
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They should know their product. Salesman have a lot of sit around time while on the job. They should use that time to learn their products. It will make them a better salesman and they will most likely make more money.
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Old 01-07-2013, 06:05 PM   #6
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I'm not saying know every product at any given time. But if someone walks in trying to buy a $45K car, take 10-15 minutes to educate yourself. It helps the customer feel more at ease and want to buy from you. So far getting my 1LE, I've had bad experiences with 2 dealers. The one I ordered from didn't even know a 1LE existed, so I went step by step on everything that I wanted and what I was willing to pay. I would of felt a lot better if he took a little time to understand what exactly I'm ordering, because as we all know a 1LE is not just another Camaro.
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Old 01-07-2013, 06:08 PM   #7
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Its like almost any job with more than 5 people, and some with less.....

There's always going to be some who just try to glide through or only learn enough to appear to be knowledgeable. The percentage increases when management is not active in motivating, providing and reaffirming the educational side of the business.....As many products that Chevy puts out, in the 100's of styles and versions, it would require continuous learning and instruction, materials and access provided by management. Especially on limited or low number production models that the average salesman may never even see or sale.

There's always the chance he was new as well.....
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Old 01-07-2013, 06:12 PM   #8
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Quote:
Originally Posted by SSm1le View Post
Talked to a dealer about getting a 1LE. It seems they don't know much at all about the car, let alone anything that the package comes with. Am I wrong to expect a salesman should know what they are selling? I'm not a professional on this car, but before buying it I've read almost everything posted about it. Should I be a little easier on the salesmen, or is it justified that you shouldn't try selling a product you don't have a clue about?
Your salesperson is in sales, not automotive engineering. Your dealer's foolish lack of desire to learn about what they sell reflects on how filled with idiots the facility is.
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Old 01-07-2013, 06:28 PM   #9
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People say its hard to learn?

I used to work at a parts department and could tell you damn near every part number with description and function. Nail Guns ect. We got new models in all the time with a lovely thing called a schematic. I learned said schematic down to the bolt part numbers. Why? Not because I had to...but because I wanted the customer to have 100% confidence in my knowledge and ability.

I'm not a guru, I'm not a genius....I'm a member of the American blue collar work force....and that's what sets me apart.

People used to learn their jobs instead of trying to figure out how not to work said jobs. Personally I'm sick of seeing people stare at a menu pic at Taco Bell to tell me what comes on something?

Before long people will be defending salesman saying its just his a.d.d. We have enough pc in this country....learn your job or get another one.
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Old 01-07-2013, 06:36 PM   #10
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If this wasn't so talked about in the auto world I would be more understanding. Sadly I have met quite a few dealers lately who are not car people. Many are doing it because it is one of the few businesses that continue to hire and make money. The turnover rate seems high too.

I'm not sure my dealer gas any clue what he ordered for me. Nor does he care. But since I got an awesome deal, I go along with it. He never lied or pretended to know. I told him what I want, he ordered it. Just that simple.


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Old 01-07-2013, 07:22 PM   #11
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I would have no problem with a dealer experience that newb had but that would require a trait that too few sales people have HONESTY. i cant stand when someone who has no clue wtf they are talking bout try to educate me on a product that i have done research on. if your not sure about a specific aspect of something say so. its easier to work with a uninformed person who will work hard to get a sale done than an arrogent dumb ass who thinks he knows everything
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Old 01-07-2013, 07:36 PM   #12
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Chevy just has 15 different car and truck models, how hard could it be to memorize every model, their standard equipment, all the option package contents, exceptions, individual options that are available, specifications, prices, etc etc....
Easy as pie....
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Old 01-07-2013, 07:38 PM   #13
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At the first dealership I went into the salesman had no clue about the 1LE package, what was included in it, etc. Not only that but he wasn't familiar with the dual mode exhaust, or basically anything having to do with the camaro in general. And this particular dealership is supposed to be a big camaro/corvette dealer for the area. That combined with the very unpleasant and rude sales manager made it a pretty easy decision for me to move on to the next dealer
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Old 01-07-2013, 07:48 PM   #14
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Originally Posted by SSm1le View Post
I'm not saying know every product at any given time. But if someone walks in trying to buy a $45K car, take 10-15 minutes to educate yourself. It helps the customer feel more at ease and want to buy from you. So far getting my 1LE, I've had bad experiences with 2 dealers. The one I ordered from didn't even know a 1LE existed, so I went step by step on everything that I wanted and what I was willing to pay. I would of felt a lot better if he took a little time to understand what exactly I'm ordering, because as we all know a 1LE is not just another Camaro.
Order from Becky.
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Old 01-07-2013, 07:49 PM   #15
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As a salesmanager at a Chevrolet Dealer. You found the wrong salesman for you.
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Old 01-07-2013, 07:53 PM   #16
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As a salesmanager at a Chevrolet Dealer. You found the wrong salesman for you.
"He" found the wrong salesman? Should the sales people be aligned by product as to bring the greatest value to the customer? Just a whacky idea. Call me crazy. In the software business we have leads for each key area so customers' needs are being taken care of.
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Old 01-07-2013, 08:14 PM   #17
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Over the years I have learned to walk in knowing what I want and what I am willing to pay for it. Therefore, his knowledge or lack of is pointless. I really don't want them to explain anything. Just agree to my terms and we are good.


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Old 01-07-2013, 08:29 PM   #18
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I've taught salesmen about their own cars before. They didn't make a sale because of it, went to another dealer who knew their stuff and treated me right. And I agree that if you're relying on the salesman for your knowledge you're already screwed.
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Old 01-07-2013, 08:29 PM   #19
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Before I start my post, please refer to post #14.

When I was trying to find a dealership to order my 1LE from, I ran into the same thing you have found from almost every dealer. Admittedly, this was before the package was available, but the lack of knowledge went through the ranks to the sales managers. So the blame lies with them.

It was a frustrating experience, and one sales manager refused to order the car because he didn't want to use his 'ZL1' allotment, LOL. (no ZL1 allotments are ever harmed in the purchase of a 1LE )

The first thing I did when I picked up my 1LE was to drive to that dealership and page my salesman so I could show and tell him about his missed sale and that his management had messed it up. He looked as if he was going to be sick.

It was probably not a nice thing to do, but it was strangely satisfying to drive slowly through the lot while all of the salespeople and several customers turned their heads to stare and smile at my new Camaro 1LE with another dealers name on it. And..it was the first one in town.

Call Becky at Rodgers Chevrolet. She will treat you great and give you a fair price. And she knows what the 1LE is all about.
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Old 01-07-2013, 08:30 PM   #20
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Over the years I have learned to walk in knowing what I want and what I am willing to pay for it. Therefore, his knowledge or lack of is pointless. I really don't want them to explain anything. Just agree to my terms and we are good.


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I would somewhat agree with this post. That being said I went to more than one dealer before ordering car. First few dealers had no clue. I found one where they were performance minded and had lots of allotments. I walked into the showroom and there was a zl1, Hennessy, ZO6,convert 427, and a grand sport. I told them exactly what I wanted and we sat down and custom ordered it. I told the salesperson and the service manager upfront that as soon as the car arrived I would be installing a supercharger.

I have service scheduled this week to have the clear bra and tinted windows installed. Promised the salesman that I would let him drive my car as they are not allowed to test drive the high end supercharged cars at all.

Long winded post but I hope you get the idea.

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Old 01-07-2013, 08:33 PM   #21
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It was a frustrating experience, and one sales manager refused to order the car because he didn't want to use his 'ZL1' allotment, LOL. (no ZL1 allotments are ever harmed in the purchase of a 1LE )
Allotments are based on overall sales volume so yes if they were saving their allotment for a potential future order versus a guaranteed immediate sale it is possible. Stupid, but possible.
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Old 01-07-2013, 08:36 PM   #22
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Before I start my post, please refer to post #14.

When I was trying to find a dealership to order my 1LE from, I ran into the same thing you have found from almost every dealer. Admittedly, this was before the package was available, but the lack of knowledge went through the ranks to the sales managers. So the blame lies with them.

It was a frustrating experience, and one sales manager refused to order the car because he didn't want to use his 'ZL1' allotment, LOL. (no ZL1 allotments are ever harmed in the purchase of a 1LE )

The first thing I did when I picked up my 1LE was to drive to that dealership and page my salesman so I could show and tell him about his missed sale and that his management had messed it up. He looked as if he was going to be sick.

It was probably not a nice thing to do, but it was strangely satisfying to drive slowly through the lot while all of the salespeople and several customers turned their heads to stare and smile at my new Camaro 1LE with another dealers name on it. And..it was the first one in town.

Call Becky at Rodgers Chevrolet. She will treat you great and give you a fair price. And she knows what the 1LE is all about.
I bet you cruising through the lot slowly just made more sales for them, I bet not one person thinking of buying even thought to look at the tag
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Old 01-07-2013, 08:39 PM   #23
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Craziest thing happened to me. I went to a local Chevy dealer talking to a salesman. He'd never heard of the ZL-1 as I was asking about one. LoL...I just went elsewhere.
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Old 01-07-2013, 08:43 PM   #24
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Order from Becky.
Becky is an exceptional sales person. She knows her product and more importantly she takes the time to understand what the buyer wants. Not what the dealership happens to be pushing to sell.
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Old 01-07-2013, 08:46 PM   #25
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I bet you cruising through the lot slowly just made more sales for them, I bet not one person thinking of buying even thought to look at the tag
LOL, good point. It was worth that risk to call on the management.
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