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Old 01-17-2013, 10:00 AM   #1
Tyler H
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Free trial of satellite radio... NOT!!

Will miss the free trial due to storage! Bahahaha...

Last edited by Tyler H; 01-28-2013 at 09:46 AM.
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Old 01-17-2013, 10:05 AM   #2
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Yep, their customer service sucks.
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Old 01-17-2013, 10:07 AM   #3
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Their customer service blows, and both the on-air product AND the service have gotten worse since the XM-Sirius merger. Imagine that...lack of competition leading to a decline in quality! Who would've guessed?
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Old 01-17-2013, 10:09 AM   #4
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Hey, it's your choice to drive the car or not.

Maybe Sirius/XM should discount us for all the time we're not in our car listening to the radio?

It's like any other fee based service, take cable tv for instance. Do you call the cable company and tell them to not bill you because you are going on vacation for 2 weeks?
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Old 01-17-2013, 10:19 AM   #5
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I had a similar experience. I took delivery in January (the SM radio was already activated). So, I called XM to ask if I could delay my free trial until April 1 when I'd start driving the car. They said that would be no problem and to just call them April 1 to start my free trial.

When I called on April 1 to start my 3 mo. free trial, XM said my free trial was over and I had to pay to turn the radio on. I explained the arrangement and they said I had to agree to a full year of service at full price and then they'd give me my free trial. I hung up and told XM I'd never do business with them again.

It's really too bad. XM could be a great service that many of us would use because I actually liked using it when I got the free trial in my truck. But their customer service is so bad that it turns many people off to XM, including myself. That company is scum and they will never get a penny of my money.
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Old 01-17-2013, 10:19 AM   #6
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You should get a 12 month subscription of Sirius with a ZL1. Look at your window sticker. I went round and round with my dealer and Sirius after they canceled my subscription at 3 months. I actually paid for 6 months since I enjoy the service, but Brandon (One of the Customer Service reps who monitor this site) stepped in and got it resolved with them giving me my additonal 9 months. There are posts about this problem on the forum.
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Old 01-17-2013, 11:06 AM   #7
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You should get a 12 month subscription of Sirius with a ZL1. Look at your window sticker. I went round and round with my dealer and Sirius after they canceled my subscription at 3 months. I actually paid for 6 months since I enjoy the service, but Brandon (One of the Customer Service reps who monitor this site) stepped in and got it resolved with them giving me my additonal 9 months. There are posts about this problem on the forum.
It's just a shame that you have to argue with them to get what they promised you would get.

NEVER give them your credit card number. I've heard horror stories about that.
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Old 01-17-2013, 11:18 AM   #8
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Hi there -

We are sorry to hear about your experiences with us. If there is anything we can do to help change your experience around, feel free to contact us either here or send us an email to sxm_help@siriusxm.com.

Thanks,
SiriusXM Digital Care Team
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Old 01-17-2013, 11:21 AM   #9
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You should have a free trial period of 12 months as stated above.
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Old 01-17-2013, 11:23 AM   #10
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I asked my bank if I could only make payments for 6 months of the year as it is in storage the other 6. They said no, bad customer service...... C'mon
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Old 01-17-2013, 11:27 AM   #11
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2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.
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Old 01-17-2013, 11:35 AM   #12
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Quote:
Originally Posted by RazorZL1 View Post
I asked my bank if I could only make payments for 6 months of the year as it is in storage the other 6. They said no, bad customer service...... C'mon
You've obviously never had the "pleasure" of dealing with them. A car payment is completely different. They can turn the XM off until he's ready to take the car out of storage and then restart the free trial.

I tried to keep my subscription at the same price they were offering me for other vehicles. They claimed mine didn't qualify for that. So. I told them to cancel it. They kept giving me the run around and I kept telling them to cancel. All of a sudden, I qualified for the discounted rate. I didn't accept due to the way they handled the situation. Now, I constantly get mail and email offering the $25 for six months.
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Old 01-17-2013, 11:49 AM   #13
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Originally Posted by THR ZL1 #1 View Post
2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.
2013's do get 12 months and I am currently enjoying it.
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Old 01-17-2013, 11:57 AM   #14
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Quote:
Originally Posted by THR ZL1 #1 View Post
2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.

If they had told me that "all trials start the day you buy the car" when I called them, then I would have accepted that. However, when I called customer service, they said it would be fine to delay turning on the free trial for a couple of months. When I called back like they told me, they refused to give me my free trial. The point is that they didn't do what they said they'd do. I've heard this repeatedly from other Chevy owners.

I'd be happy to get a radio subscription from them if I felt that the XM company could be trusted. But I don't.
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Old 01-17-2013, 11:57 AM   #15
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Quote:
Originally Posted by THR ZL1 #1 View Post
2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.
my window sticker disagrees with you.
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Old 01-17-2013, 12:09 PM   #16
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After my trial period on my Camaro ended, they keep trying to sign me up for 6 months/ $25. I called after I sold the car, telling them I was no longer the owner, and to stop sending me junk mail, but it still comes. :(

On my F-350 and GT500, I get the same offers, so I told them to make it $50/year and sign me up. They said no, but I could just keep re-doing their offer. (Which is a huge hassle to get cancelled, so it won't auto-renew at the much higher price!!)

Why treat your customers that way??

They are hoping you forget to cancel it, and they can take your money at the full rate.

I am very unhappy with the whole thing!!!!!!
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Old 01-17-2013, 12:12 PM   #17
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Originally Posted by VR Code R6P View Post
After my trial period on my Camaro ended, they keep trying to sign me up for 6 months/ $25. I called after I sold the car, telling them I was no longer the owner, and to stop sending me junk mail, but it still comes. :(

On my F-350 and GT500, I get the same offers, so I told them to make it $50/year and sign me up. They said no, but I could just keep re-doing their offer. (Which is a huge hassle to get cancelled, so it won't auto-renew at the much higher price!!)

Why treat your customers that way??

They are hoping you forget to cancel it, and they can take your money at the full rate.

I am very unhappy with the whole thing!!!!!!

Exactly. Just try to cancel once they get your credit card number. It's an ordeal. Many other members here can attest to that. If the company would just treat customers in an honest fashion, I'd be happy to do business with them. No wonder they've nearly gone bankrupt. You'd think they'd learn.
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Old 01-17-2013, 12:23 PM   #18
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Quote:
Originally Posted by THR ZL1 #1 View Post
2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.
WRONG...My 2013 window sticker and the Chevrolet marketing materials all state 12 month subscription for 2013 ZL1s.
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Old 01-17-2013, 12:44 PM   #19
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...........................I hung up and told XM I'd never do business with them again......................
Reminds me of Frank Burns in MASH........"Margaret, I'll kill myself and then shoot you."
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Old 01-17-2013, 12:59 PM   #20
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If they were a good customer advocate like myself. They would have suggested you just sit in your car in the evenings after work and on the weekends and enjoy your 3 month subscription.
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Old 01-17-2013, 01:02 PM   #21
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WRONG...My 2013 window sticker and the Chevrolet marketing materials all state 12 month subscription for 2013 ZL1s.
OK my mistake . . . but this complaint about the trial starting the day you buy the car is STUPID and I stand my ground there.
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Old 01-17-2013, 01:04 PM   #22
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My window sticker for my 2013 states 12 months.

It turned off after 3 months at the start of this week.

I've phoned the dealer to fix that issue
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Old 01-17-2013, 01:16 PM   #23
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Originally Posted by Darth_Emma View Post
It's just a shame that you have to argue with them to get what they promised you would get.

NEVER give them your credit card number. I've heard horror stories about that.

let me correct that, it is a shame you have to argue to get what you paid for.

the trial isn't free.. that first year is built in the the selling price of the vehicle..

nothing is free.. you paid for it when you bought the car.
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Old 01-17-2013, 01:31 PM   #24
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Originally Posted by Darth_Emma View Post
It's just a shame that you have to argue with them to get what they promised you would get.

NEVER give them your credit card number. I've heard horror stories about that.

I had that nightmare when I leased my Ford Taurus and made the mistake of doing that. The funny thing is the radio stopped working with the XM broadcasts. They did the auto renew, I called them explained what had occurred and that I had not been receiving the signal at all! They removed me from auto renew and refunded me the money they had taken out for the auto renew! I will let this subscription expire and be done with them. It's way too expensive for what content you receive. If it were video content also I could see the reason for charging what they do.
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Old 01-17-2013, 01:53 PM   #25
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let me correct that, it is a shame you have to argue to get what you paid for.

the trial isn't free.. that first year is built in the the selling price of the vehicle..

nothing is free.. you paid for it when you bought the car.
Damn straight!
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