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Old 01-17-2013, 12:23 PM   #18
Jeff65SS
 
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Quote:
Originally Posted by THR ZL1 #1 View Post
2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.
WRONG...My 2013 window sticker and the Chevrolet marketing materials all state 12 month subscription for 2013 ZL1s.
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Old 01-17-2013, 12:44 PM   #19
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Originally Posted by Darth_Emma View Post
...........................I hung up and told XM I'd never do business with them again......................
Reminds me of Frank Burns in MASH........"Margaret, I'll kill myself and then shoot you."
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Old 01-17-2013, 12:59 PM   #20
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If they were a good customer advocate like myself. They would have suggested you just sit in your car in the evenings after work and on the weekends and enjoy your 3 month subscription.
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Old 01-17-2013, 01:02 PM   #21
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Quote:
Originally Posted by Jeff65SS View Post
WRONG...My 2013 window sticker and the Chevrolet marketing materials all state 12 month subscription for 2013 ZL1s.
OK my mistake . . . but this complaint about the trial starting the day you buy the car is STUPID and I stand my ground there.
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Old 01-17-2013, 01:04 PM   #22
Modern07
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My window sticker for my 2013 states 12 months.

It turned off after 3 months at the start of this week.

I've phoned the dealer to fix that issue
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Old 01-17-2013, 01:16 PM   #23
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Originally Posted by Darth_Emma View Post
It's just a shame that you have to argue with them to get what they promised you would get.

NEVER give them your credit card number. I've heard horror stories about that.

let me correct that, it is a shame you have to argue to get what you paid for.

the trial isn't free.. that first year is built in the the selling price of the vehicle..

nothing is free.. you paid for it when you bought the car.
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Old 01-17-2013, 01:31 PM   #24
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Originally Posted by Darth_Emma View Post
It's just a shame that you have to argue with them to get what they promised you would get.

NEVER give them your credit card number. I've heard horror stories about that.

I had that nightmare when I leased my Ford Taurus and made the mistake of doing that. The funny thing is the radio stopped working with the XM broadcasts. They did the auto renew, I called them explained what had occurred and that I had not been receiving the signal at all! They removed me from auto renew and refunded me the money they had taken out for the auto renew! I will let this subscription expire and be done with them. It's way too expensive for what content you receive. If it were video content also I could see the reason for charging what they do.
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Old 01-17-2013, 01:53 PM   #25
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Quote:
Originally Posted by Mr. iNCREDIBLE View Post
let me correct that, it is a shame you have to argue to get what you paid for.

the trial isn't free.. that first year is built in the the selling price of the vehicle..

nothing is free.. you paid for it when you bought the car.
Damn straight!
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Old 01-17-2013, 01:59 PM   #26
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Old 01-17-2013, 02:03 PM   #27
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Originally Posted by Sharp ZL1 View Post
I had that nightmare when I leased my Ford Taurus and made the mistake of doing that. The funny thing is the radio stopped working with the XM broadcasts. They did the auto renew, I called them explained what had occurred and that I had not been receiving the signal at all! They removed me from auto renew and refunded me the money they had taken out for the auto renew! I will let this subscription expire and be done with them. It's way too expensive for what content you receive. If it were video content also I could see the reason for charging what they do.
Yes it is too expensive for what you get and I'll bet that most who have it only listen to one out of the hundreds of stations they offer on the drive to and from work. It's the biggest marketing gimmick yet. Lets offer them more than they could possibly listen to or care about and make them think we're doing them a favor, or they are missing out! Cha Ching$$$

Not a knock on anyone as I have this service too. Damn it.
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Old 01-17-2013, 02:08 PM   #28
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Originally Posted by DangerZL1 View Post
You should get a 12 month subscription of Sirius with a ZL1. Look at your window sticker. I went round and round with my dealer and Sirius after they canceled my subscription at 3 months. I actually paid for 6 months since I enjoy the service, but Brandon (One of the Customer Service reps who monitor this site) stepped in and got it resolved with them giving me my additonal 9 months. There are posts about this problem on the forum.


Yep, you should have 12 months with a ZL1. If you can't get it resolved with XM via the phone go to your dealer. They should have a XM sales rep.
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Old 01-17-2013, 02:25 PM   #29
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Yep, you should have 12 months with a ZL1. If you can't get it resolved with XM via the phone go to your dealer. They should have a XM sales rep.
XM customer service and Brandon from Chevy customer service have been very helpful in getting people their 12 month subscription. The both are members of Camaro 5.
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Old 01-17-2013, 03:56 PM   #30
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I just called them and suspended my subscription till spring.
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Old 01-17-2013, 04:27 PM   #31
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They have my Credit Card and have not abused it. I did however forget to cancel the auto renew and they did charge my Credit card. I called the next day and changed the plan and got my money back.
He is getting his 3 months or whatever the term is, you cannot fault the company for not allowing you to choose the 3 months of service that work best for you. I wouldnt be mad a GM for not giving me a longer warranty because I wont be driving the car for the first 3 months. They are in business to make money.
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Old 01-17-2013, 06:00 PM   #32
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I got a letter a couple of days ago saying that my trial was up after three months on the 18 so I called there customer service and they told me they would look into it and get back to me in 7 to 10 days. I told them that it would be off before then and My subscription was for a year and was told pretty much owell and i could pay. Not happening so I called my dealer ship and they called and actually got it straight after arguing with them also.
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Old 01-17-2013, 06:01 PM   #33
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XM

There is a whole other thread re XM radio issues. Bottom line is that 2013's sticker do say 12 months free trial, but the invoice does not.
My dealer handled the issue w Sirius, and they gave me a another full year, totaling 15 months of service.

If your dealer is solid, they will take care of things for you
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Old 01-17-2013, 07:18 PM   #34
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I would call them back because this was an issue on my FJ Cruiser and when I told them I didnt want to renew the subscription because it was only a winter car they told me you "CAN" freeze the account and activate it whenever you started driving it again.

This was a SirusXM trail from my Toyota purchase but it was SirusXM directly whom I was speaking with that told me I could freeze the account and activate it back whenever I wanted.
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