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Old 01-17-2013, 08:17 PM   #35
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Quote:
Originally Posted by SXM_Help View Post
Hi there -


We are sorry to hear about your experiences with us. If there is anything we can do to help change your experience around, feel free to contact us either here or send us an email to sxm_help@siriusxm.com.

Thanks,
SiriusXM Digital Care Team


Me also, when I ordered mine it said 12 mos. free trial but I only got 3 mos.
It also said 12 on my window. I also have multiple vehicles with Sirius xm,
And am disappointed that there isn't a discount for that. I already purchased additional months of service
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Old 01-17-2013, 08:19 PM   #36
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Originally Posted by THR ZL1 #1 View Post
2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.


I have a 12 and only received 3 mos.
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Old 01-17-2013, 08:25 PM   #37
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Brandon helped me out. Like a lot of you, I have a 2013 ZL1. After 3 months, I lost XM. But the sticker stated 12 months. Brandon contacted them and I got it back.
However, I just added online listening to my account (included with free trial now). I got a confirmation in the snailmail and it states my free period is up in March, which is another 3 months. So I will have to go through the process again when the time comes to get my other 6 months.
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Old 01-17-2013, 11:38 PM   #38
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Originally Posted by DangerZL1 View Post
You should get a 12 month subscription of Sirius with a ZL1. Look at your window sticker. I went round and round with my dealer and Sirius after they canceled my subscription at 3 months. I actually paid for 6 months since I enjoy the service, but Brandon (One of the Customer Service reps who monitor this site) stepped in and got it resolved with them giving me my additonal 9 months. There are posts about this problem on the forum.
My window sticker says 3month free trial. No worries. I just wanted to start the subscription closer to when I start driving it.
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Old 01-18-2013, 12:04 AM   #39
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Seems as though XM is purposely ignoring the 12 mo trial period. When I took delivery of my car, the dealer didn't even know that the trial was 12 mo. I asked them to initiate my trial and they told me that I had to call XM to start it. When I did, XM told me it was only 3 mo. I informed them that it was supposed to be 12 mo. They said they would check their contract, came back and said only 3 mo. I explained that my Monroney label said 12 mo, and the GM website says 12 mo in three different places. They said sorry the GM contract is only 3 mo. I called the Chevrolet customer assistance and they told me that They couldn't do anything and that I should call my dealer or XM. Terrible service all around!
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Old 01-18-2013, 12:07 AM   #40
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Originally Posted by THR ZL1 #1 View Post
2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.
At least on star gives ya one year to try it out. That's a pretty fair trial period. Just wanted to try it before I subscribed. As far as your bank payment shot I can't reply because I don't have payments to make on it. Free and clear baby! Didn't think I deserved to be jumped on Mr THR!!
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Old 01-18-2013, 04:01 AM   #41
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SIRIUS/XM gives the 3 month trial. Somebody has to pay XM for the year service, that's where GM steps in. You have to get your dealer to contact GM to contact XM to get it all set up.
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Old 01-18-2013, 04:29 AM   #42
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Originally Posted by RazorZL1 View Post
I asked my bank if I could only make payments for 6 months of the year as it is in storage the other 6. They said no, bad customer service...... C'mon
I asked the DMV if i could postpone registration since i was not going to be driving one of my vehicles for six months, they said "sure, just complete the planned non operation form". If DMV can do it Sirius should be able to.

BTW, i have a '12 #52 and I only had three months of service??
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Old 01-18-2013, 06:49 AM   #43
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You are wrong my friend! There is not a choice to drive the car here this time of year unless you have a death wish and are a complete idiot! Two feet of snow on the ground, sub zero temp and you get stuck in 4x4's and suv's. In 04 I had a Z06 and one day in the winter I decided to sweep out my garage. I backed out of the garage and put it on the driveway. I have a slight incline. I got out and went in the garage and started sweeping. I look up and see my car sliding down the driveway. It only slid 10 feet and no damage occurred but it was a real eye opener. These types of cars are NOT meant to be moved in the winter up here period. Unless you have discovered a hover feature you are pooched!
I never told you to drive your car. I store my car too.

It just cracks me up that you spent all that money on a ZL1 and you are complaining about a FREE 3 month Sirius/XM trial offer and not being able to tell THEM when you want it. As a great man once said, "You strain at a gnat but yet you swallow a camel".

Last edited by family man; 01-18-2013 at 07:00 AM.
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Old 01-18-2013, 07:34 AM   #44
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it does come with 12 months but every third month you need to call the dealer and bitch and they will get it turned back on. done it 3 times already
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Old 01-18-2013, 09:32 AM   #45
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Here is my actual window sticker, and you can see the verbage yourself.

Judge for yourself, but it does NOT actually come right out and say litterally that the first 12 months is free, although that's how most people would probably interpret the wording.

XM Radio + Service Subscription Sold Separetly by SiriusXM after 12 Mnths
Attached Images
File Type: pdf ZL1 Window Sticker.pdf (213.8 KB, 63 views)
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Old 01-18-2013, 10:41 AM   #46
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Originally Posted by Tyler H View Post
I took delivery on Boxing Day via flat deck of my ZL1. It was dropped right into my garage without even starting her. I prepped her for storage and put on the cover till spring. Yesterday I got a letter from XM saying congrats and enjoy your three month free trial. I smirked seeing as the free trial will expire before I pull the car out of storage. I called to see if I could start the trial in three months from now instead of now due to the car being stored. If so I would pay for a year or two of subscription now but I did not want to start until April. My answer by the CSR was " sir how do we know you aren't driving the car now. We can't delay the activation." My response was that you can see the car the radio is registered to and where I live right? I'm not asking for anything for free I just want my three month trial to start in three months. Not now while she is sleeping! I was basically told to pound sand. I guess I'm just gonna use my iPod and local radio instead when the car comes out. I have a 2011 GMC and a 2012 Cadillac both which will not have the XM hooked up anymore also after this! I know I'm only one guy but three vehicles lost. Not like they care but I figured I wasn't asking much. Just a simple postpone until I am driving the car!
Tyler, try calling again, as you'll likely contact another rep.
I had the same situation - picked up my car last November, put 10 km on her then straight into the garage for the winter.
I called XM and explained the situation, and they very cheerfully deferred my trial period start date until may 1st of 2013.
You may have just reached a les-than-professional service rep...
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Old 01-18-2013, 10:43 AM   #47
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I'd forgotten to mention that I also called OnStar, and not only did they defer also the start of my trial period, they left it up to me to choose the start date for this spring, then simply call them to activate it.
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Old 01-18-2013, 10:49 AM   #48
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With both of the above having been said, it does remain to be seen what will happen in a few months when I call them back to begin the trial periods...
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Old 01-18-2013, 10:56 AM   #49
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Quote:
Originally Posted by tonyfred View Post
Brandon helped me out. Like a lot of you, I have a 2013 ZL1. After 3 months, I lost XM. But the sticker stated 12 months. Brandon contacted them and I got it back.
However, I just added online listening to my account (included with free trial now). I got a confirmation in the snailmail and it states my free period is up in March, which is another 3 months. So I will have to go through the process again when the time comes to get my other 6 months.
Thank you for the shout out! Hope you are enjoying your Camaro.

Brandon
Chevrolet Customer Service
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Old 01-18-2013, 11:40 AM   #50
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there is so much misinformation in this thread about OnStar and XM services, prices, and the free trials, my head is spinning..
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Old 01-18-2013, 02:40 PM   #51
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Originally Posted by HDRDTD View Post
Here is my actual window sticker, and you can see the verbage yourself.

Judge for yourself, but it does NOT actually come right out and say litterally that the first 12 months is free, although that's how most people would probably interpret the wording.

XM Radio + Service Subscription Sold Separetly by SiriusXM after 12 Mnths
Mine says the same, trying to resolve this now..
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