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Old 09-09-2014, 08:10 AM   #1
chipset35
 
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2014 1LE Issues

Started with a LOUD flute sound coming from the AC vents, regardless of whether AC was on or off, 2 weeks after I purchased the car, but was very sporadic, and about 5 -7 seconds in duration.

A year later with just 6000 miles, it became constant and unbearable.
Local Dealer tried to fix it under warranty, they kept the car a week and diagnosed the issue as a bad AC compressor, so they replaced it.

Still made the noise, but it was a shorter length 2 seconds max at a time.
2 weeks later the AC stopped working (blows warm air).
Brought it back to the dealership, and they currently claim I have a freon leak they are trying to locate.

This is a new car with less than 7k miles and in 35 years of driving and owning 15 different cars, this is the first time, any of them other than a Volvo S60R I had, have had any issues, and none ever with issues of any nature if at all under 35k miles.

What I hate about all this, is that this might be the start of a nagging issue that refuses to go away or dealer incompetence...as I am not happy with any of the work they did on my other GM vehicle.
For example, I brought my 2008 Hummer H3 in for its 90K maintenance which has a base cost of over $500.
That vehicle has not had a single issue in 90k miles...none...then after this 90K maintenance..less than 4 weeks later, it begins to leak anti-freeze, power steering fluid, and rear differential fluid all at once.

I have a feeling they did nothing during that 90K maintenance and if they do see something, they ignore it, until it is out of warranty, which ironically for my Hummer was soon after that 90k maintenance.
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Old 09-09-2014, 08:30 AM   #2
TxBandit911
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If you were not happy with the hummer service, why did you take another vehicle there?
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Old 09-09-2014, 08:57 AM   #3
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If you were not happy with the hummer service, why did you take another vehicle there?
I would be upset as well.....but the above are my thoughts as well. You have at least 6 other dealers you can take it two withing what appears to be 10-15 miles of what you have listed as your location.
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Old 09-09-2014, 10:02 AM   #4
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Unfortunately, 2 of those are the same and the 3rd has an infamous reputation.
(sigh)
Well, they just called and they claim it is due to a freon leak, yet they say they cannot find the leak.
So, now I have to wait until the AC goes warm again, and when it does bring it back, because they injected a dye to help find the leak.
I am getting pissed.

Last edited by chipset35; 09-09-2014 at 12:04 PM.
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Old 09-09-2014, 05:09 PM   #5
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Quote:
Originally Posted by chipset35 View Post
Started with a LOUD flute sound coming from the AC vents, regardless of whether AC was on or off, 2 weeks after I purchased the car, but was very sporadic, and about 5 -7 seconds in duration.

A year later with just 6000 miles, it became constant and unbearable.
Local Dealer tried to fix it under warranty, they kept the car a week and diagnosed the issue as a bad AC compressor, so they replaced it.

Still made the noise, but it was a shorter length 2 seconds max at a time.
2 weeks later the AC stopped working (blows warm air).
Brought it back to the dealership, and they currently claim I have a freon leak they are trying to locate.

This is a new car with less than 7k miles and in 35 years of driving and owning 15 different cars, this is the first time, any of them other than a Volvo S60R I had, have had any issues, and none ever with issues of any nature if at all under 35k miles.

What I hate about all this, is that this might be the start of a nagging issue that refuses to go away or dealer incompetence...as I am not happy with any of the work they did on my other GM vehicle.
For example, I brought my 2008 Hummer H3 in for its 90K maintenance which has a base cost of over $500.
That vehicle has not had a single issue in 90k miles...none...then after this 90K maintenance..less than 4 weeks later, it begins to leak anti-freeze, power steering fluid, and rear differential fluid all at once.

I have a feeling they did nothing during that 90K maintenance and if they do see something, they ignore it, until it is out of warranty, which ironically for my Hummer was soon after that 90k maintenance.
chipset35,

Sorry to hear about your 2014 SS/1LE concerns. I realize how concerning those would be and apologize for your frustration towards the dealer. Your updates are very important so please keep us posted on your dealer visit. If necessary, I can contact their designated Customer Experience Manager if you have any additional questions. We'll look forward to your updates .

William R.
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Old 09-09-2014, 05:45 PM   #6
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Did they check the evaporator up in the dash for a Freon leak ? Many times when you can't find the leak after the dye ,it is a slight evap leak.
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Old 09-09-2014, 05:56 PM   #7
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I bought my car from Casey and they have been great. Try there if you don't get the issue resolved
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Old 09-09-2014, 06:16 PM   #8
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you have 1 issue. keep bringing it back until it is resolved or lemon law it. done deal.
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Old 09-09-2014, 06:56 PM   #9
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Mine does the exact same thing except only when the a/c is on. Thought it was the speakers at first but after a while could tell it was ac related. Really weird. Keep us posted what they find please.
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Old 09-09-2014, 07:45 PM   #10
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That sucks man. If you bring it back 3 times or more for the same issue it's a lemon in most states. Hope you can get it resolved though. I agree that a new car (any new car) should not do this and you need to demand it be fixed. Keep standing your ground and be heard!
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Old 09-09-2014, 10:55 PM   #11
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chipset35,

Sorry to hear about your 2014 SS/1LE concerns. I realize how concerning those would be and apologize for your frustration towards the dealer. Your updates are very important so please keep us posted on your dealer visit. If necessary, I can contact their designated Customer Experience Manager if you have any additional questions. We'll look forward to your updates .

William R.
Chevrolet Customer Care
William,
Many of us appreciate you being here and checking on our concerns. I don't want to speak for the group and to be clear, my frustration is not directed at you, like I said, i'm glad that at least someone like you is here to hear our concerns. My question and anger is really industry wide. Here's my question - Who cares about warranty if most of us hope and pray that we don't end up at the butcher's door we call the local dealer? I am lucky enough to live about 50 miles away from Rodgers Chevrolet, where i personally know many of the staff and trust them. But why should i have to bypass 10 or so Chevy dealers and drive 100 miles roundtrip? Not just Chevy, i had 2 CTSs before my Camaros. Every dealer service experience is marred by some sort of a lie, waste of time or most likely, damage to my vehicle as the butchers were "repairing" the faulty part. Why are most dealership service departments manned by careless bums that only care "if it's quittin time yet"? Every time I visit any dealership other than Rodgers, (I also lease a Traverse, so i'm definately not driving 100 miles for a leased car), my blood pressure rises as the scumbag behind the counter is telling me they "fixed" my car, when i plainly see they haven't taken care of the problem or worse yet, they damaged something else on my car. Then, as i'm walking out, the said scumbag asks me to "give us all 5s on the survey or we'll lose our jobs". Quite frankly William, it's a revolving door of scumbags, but the culture never changes sir. A new face greets me the next time, but i'm still stuck eating the same fecal sandwich because NO One cares. Please don't ask me to name a certain dealer, most are useless and careless. It's the dealer service culture that upsets me sir. I can't think of too many other industries where these types of careless charecters are not only tolerated, but looked upon as the norm.
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Old 09-09-2014, 11:26 PM   #12
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William,
Many of us appreciate you being here and checking on our concerns. I don't want to speak for the group and to be clear, my frustration is not directed at you, like I said, i'm glad that at least someone like you is here to hear our concerns. My question and anger is really industry wide. Here's my question - Who cares about warranty if most of us hope and pray that we don't end up at the butcher's door we call the local dealer? I am lucky enough to live about 50 miles away from Rodgers Chevrolet, where i personally know many of the staff and trust them. But why should i have to bypass 10 or so Chevy dealers and drive 100 miles roundtrip? Not just Chevy, i had 2 CTSs before my Camaros. Every dealer service experience is marred by some sort of a lie, waste of time or most likely, damage to my vehicle as the butchers were "repairing" the faulty part. Why are most dealership service departments manned by careless bums that only care "if it's quittin time yet"? Every time I visit any dealership other than Rodgers, (I also lease a Traverse, so i'm definately not driving 100 miles for a leased car), my blood pressure rises as the scumbag behind the counter is telling me they "fixed" my car, when i plainly see they haven't taken care of the problem or worse yet, they damaged something else on my car. Then, as i'm walking out, the said scumbag asks me to "give us all 5s on the survey or we'll lose our jobs". Quite frankly William, it's a revolving door of scumbags, but the culture never changes sir. A new face greets me the next time, but i'm still stuck eating the same fecal sandwich because NO One cares. Please don't ask me to name a certain dealer, most are useless and careless. It's the dealer service culture that upsets me sir. I can't think of too many other industries where these types of careless charecters are not only tolerated, but looked upon as the norm.
I think you summed it up nicely. I wonder what it was like 50-60 years ago when most businesses and employes took pride in their work. Just look at the difference in folks feedback and experiences when members take their cars to speed shops for mods and tunes, etc. Those speed shops generally have employes that are passionate about what they do and treat your car like you would treat it. Customers usually have nothing but nice things to say. I would rather take my car to a local mechanic I trust then the typical unhappy, underpaid, uninspired service tech at the dealership. Consider yourself lucky that you are only 50 miles from a good experience. It is amazing what happens when you have solid leadership and hire the right people.
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Old 09-11-2014, 06:50 PM   #13
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William,
Many of us appreciate you being here and checking on our concerns. I don't want to speak for the group and to be clear, my frustration is not directed at you, like I said, i'm glad that at least someone like you is here to hear our concerns. My question and anger is really industry wide. Here's my question - Who cares about warranty if most of us hope and pray that we don't end up at the butcher's door we call the local dealer? I am lucky enough to live about 50 miles away from Rodgers Chevrolet, where i personally know many of the staff and trust them. But why should i have to bypass 10 or so Chevy dealers and drive 100 miles roundtrip? Not just Chevy, i had 2 CTSs before my Camaros. Every dealer service experience is marred by some sort of a lie, waste of time or most likely, damage to my vehicle as the butchers were "repairing" the faulty part. Why are most dealership service departments manned by careless bums that only care "if it's quittin time yet"? Every time I visit any dealership other than Rodgers, (I also lease a Traverse, so i'm definately not driving 100 miles for a leased car), my blood pressure rises as the scumbag behind the counter is telling me they "fixed" my car, when i plainly see they haven't taken care of the problem or worse yet, they damaged something else on my car. Then, as i'm walking out, the said scumbag asks me to "give us all 5s on the survey or we'll lose our jobs". Quite frankly William, it's a revolving door of scumbags, but the culture never changes sir. A new face greets me the next time, but i'm still stuck eating the same fecal sandwich because NO One cares. Please don't ask me to name a certain dealer, most are useless and careless. It's the dealer service culture that upsets me sir. I can't think of too many other industries where these types of careless charecters are not only tolerated, but looked upon as the norm.
gzobian,

Your post is very important and I'm happy you were honest about how you feel. GM definitely wants the service experience to be one of the best that you have, and we're continuously trying to help improve that experience for customers like yourself. For that, we highly appreciate your thoughts on the matter. Always remember that we're also able to formally document your dealer experiences, so please don't ever hesitate to contact us privately if you'd like to formally report this feedback. You all are who matters most.

William R.
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Old 09-11-2014, 09:58 PM   #14
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Originally Posted by Chevrolet Customer Svc View Post
gzobian,

Your post is very important and I'm happy you were honest about how you feel. GM definitely wants the service experience to be one of the best that you have, and we're continuously trying to help improve that experience for customers like yourself. For that, we highly appreciate your thoughts on the matter. Always remember that we're also able to formally document your dealer experiences, so please don't ever hesitate to contact us privately if you'd like to formally report this feedback. You all are who matters most.

William R.
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Thank you for your reply William. And I will take you up on your offer and report privately in the future. Please understand, I'm not looking for anyone to roll out the red carpet or preferential treatment, just tired of incompetence and laziness. Again, i'm lucky to have Rodgers, but for every Rodgers experience, there are countless disappointments at other dealers
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Old 09-11-2014, 10:33 PM   #15
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Thank you for your reply William. And I will take you up on your offer and report privately in the future. Please understand, I'm not looking for anyone to roll out the red carpet or preferential treatment, just tired of incompetence and laziness. Again, i'm lucky to have Rodgers, but for every Rodgers experience, there are countless disappointments at other dealers
No worries,

I completely understand, and that's why we're here. We take these types of comments seriously because we care about your satisfaction. Please don't hesitate to message me at anytime. I enjoy reporting feedback of all shapes and sizes .

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Old 09-11-2014, 11:57 PM   #16
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Time to take it to a dealer who calls it refrigerant. Freon is a Dupont trademark name. Professionals will use refrigerant to describe the gasses used in heat transfer...... it's kind of like asking what kind or coke do want? 7 up, or Pepsi.
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Old 09-12-2014, 12:53 AM   #17
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William, I was told TWICE at Autonation Chevy in Austin that slow brake fluid leak is very normal as something needs to 'breathe' I had the TSB in my pocket second time, yet I didn't want to embarrass the scumbag and just left. Henna Chevy did a bit better and the THIRD guy gave me a page with a link to set up an appointment. Seriously? I was already there and he could have at least set up an appointment right then. Capitol Chevy has the best service dept. in Austin, but they are currently very busy. So I decided to wait till they get a chance to take a look at my car. Based on my past experience, I know that they will take care of my issues. Autonation & Henna can suck it meantime - hard.

Sorry, OP for my off-topic rant. I feel your pain. Finding a good service dept. is more important than anything else these days. I hope you'll find one. Good luck.

Last edited by schecter7; 09-12-2014 at 01:25 AM.
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Old 09-12-2014, 01:36 AM   #18
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Originally Posted by Chevrolet Customer Svc View Post
gzobian,

Your post is very important and I'm happy you were honest about how you feel. GM definitely wants the service experience to be one of the best that you have, and we're continuously trying to help improve that experience for customers like yourself. For that, we highly appreciate your thoughts on the matter. Always remember that we're also able to formally document your dealer experiences, so please don't ever hesitate to contact us privately if you'd like to formally report this feedback. You all are who matters most.

William R.
Chevrolet Customer Care

Sorry to pile on, William, but I have to agree. I lament having to go back to the dealer for fear of something bad may happen. I went for an oil change on my 2013 camaro. Not only did it take half the morning (2.5 hours) but they were recommending a sub optimal oil for a performance car and, worse, they couldn't understand how to remove the 1LE supplied oil separator; I had to show them. I had brake pad noise too (wheeesk, wheeesk, wheeesk) on every rotation without braking and was told, "yeah, well rocks from the street get in there and make that noise." Now I go to a brake specialist and skip Chevrolet.


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Old 09-12-2014, 02:56 AM   #19
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William,
Many of us appreciate you being here and checking on our concerns. I don't want to speak for the group and to be clear, my frustration is not directed at you, like I said, i'm glad that at least someone like you is here to hear our concerns. My question and anger is really industry wide. Here's my question - Who cares about warranty if most of us hope and pray that we don't end up at the butcher's door we call the local dealer? I am lucky enough to live about 50 miles away from Rodgers Chevrolet, where i personally know many of the staff and trust them. But why should i have to bypass 10 or so Chevy dealers and drive 100 miles roundtrip? Not just Chevy, i had 2 CTSs before my Camaros. Every dealer service experience is marred by some sort of a lie, waste of time or most likely, damage to my vehicle as the butchers were "repairing" the faulty part. Why are most dealership service departments manned by careless bums that only care "if it's quittin time yet"? Every time I visit any dealership other than Rodgers, (I also lease a Traverse, so i'm definately not driving 100 miles for a leased car), my blood pressure rises as the scumbag behind the counter is telling me they "fixed" my car, when i plainly see they haven't taken care of the problem or worse yet, they damaged something else on my car. Then, as i'm walking out, the said scumbag asks me to "give us all 5s on the survey or we'll lose our jobs". Quite frankly William, it's a revolving door of scumbags, but the culture never changes sir. A new face greets me the next time, but i'm still stuck eating the same fecal sandwich because NO One cares. Please don't ask me to name a certain dealer, most are useless and careless. It's the dealer service culture that upsets me sir. I can't think of too many other industries where these types of careless charecters are not only tolerated, but looked upon as the norm.

: faint::headb ang:


AMEN!!! That's why I started doing my own work but I still need to go back from time to time and I have to grit my teeth and bear it...unfortunately.


What's more annoying is the Dealership Union is trying to block Tesla from selling direct to costumers!! :BS:
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Old 09-12-2014, 12:25 PM   #20
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Originally Posted by Chevrolet Customer Svc View Post
gzobian,

Your post is very important and I'm happy you were honest about how you feel. GM definitely wants the service experience to be one of the best that you have, and we're continuously trying to help improve that experience for customers like yourself. For that, we highly appreciate your thoughts on the matter. Always remember that we're also able to formally document your dealer experiences, so please don't ever hesitate to contact us privately if you'd like to formally report this feedback. You all are who matters most.

William R.
Chevrolet Customer Care
William,
The sad truth is that these problems described are not only not out of place, but they are NORMAL day-to-day for EVERY dealership. I have had vehicles from Mazda, BMW, Honda, Kia, and now Chevrolet. So far the best service experience has been Honda. Why? Because they are the ONLY one who hasn't attacked me with this "give us 10 stars or we will all get fired" BS. The ONLY one. Think about that for a minute. We the customer are getting bribed with free oil changes, etc. to put false reviews into dealer service departments.

It is an industry-wide problem and it needs to stop. I've personally written each corporate headquarters about the issue, and I bet I've been more dealers than any other person attempting to find one that doesn't cram that survey crap down my throat. I have finally decided that I will never go to any service department ever again that gives me any kind of survey.

Apologies for somewhat thread-hijacking, but dealer service ranks about there with Time Warner/Comcast/AT&T as far as worst service out of any company. If you truly have any pull anywhere in Chevy, you will absolutely make the biggest stink you can to stop the nonsense.

Thanks for listening.
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Old 09-12-2014, 01:10 PM   #21
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If you were not happy with the hummer service, why did you take another vehicle there?
I have been happy with most of the hummer service i have received in my life....Hey I am here all week, try the veal and tip your waiters and waitresses.
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Old 09-12-2014, 01:45 PM   #22
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I have been happy with most of the hummer service i have received in my life....Hey I am here all week, try the veal and tip your waiters and waitresses.
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Old 09-12-2014, 06:09 PM   #23
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[QUOTE=CrystalRedTintcoat;7947273]Sorry to pile on, William, but I have to agree. I lament having to go back to the dealer for fear of something bad may happen. I went for an oil change on my 2013 camaro. Not only did it take half the morning (2.5 hours) but they were recommending a sub optimal oil for a performance car and, worse, they couldn't understand how to remove the 1LE supplied oil separator; I had to show them. I had brake pad noise too (wheeesk, wheeesk, wheeesk) on every rotation without braking and was told, "yeah, well rocks from the street get in there and make that noise." Now I go to a brake specialist and skip Chevrolet.


-CRT

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Frightening that they can't do an oil change without your help. Do the techs get trained anymore?

Last edited by raptor5244; 09-12-2014 at 06:11 PM. Reason: Misread
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Old 09-15-2014, 09:32 AM   #24
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I keep sending a
"dealer" near here a request to have the key recall done and they keep ignoring me. I tried calling them and they never answer the phone. GM needs to figure out how to really fix the customer service issue because the dealer near me does the same crap with the surveys. I have no hesitation/reservation whatsoever to give fewer "stars" for a poor job done on any and all aspects. I did get a call back several times from a GM rep in the past for giving less than perfect and the dealer was quick to resolve my issues after the fact.
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