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Old 03-12-2013, 12:11 PM   #26
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Old 03-12-2013, 01:50 PM   #27
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Wow that is a clear HUD!! Took into the dealer on Saturday and received a call today. I was told the windshield was replaced before we bought it used, since I bought the car used as a "Certified Pre-Owned" from the Chevy dealer, the windshield would not be covered. I do not feel I should have to pay the bill, since being Certified it has passed strict standards and has been reconditioned back to new. I am not to happy at the moment. The service manager said he will have to call me back with a new plan.

Thanks for all the help.
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Old 03-12-2013, 02:27 PM   #28
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Call GM customer service. If it was bought as a certified car all should be working and right on it.
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Old 03-12-2013, 03:13 PM   #29
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The HUD Display was changed out by the dealership because it was out of focus. The new one is brighter but still out of focus. Is it just me? When the dealership replaced it they said it was fix. Now what?

Thanks
Same thing happened with my Grand Prix. It's not the HUD unit, they installed the wrong windshield. The HUD windshields has something in the that makes the HUD clear to see. I argued that with my dealer telling him it was the windshield, he wouldn't believe me and changed out a few parts then finally changed the shield and crystal clear.

Mine came from the factory with the wrong shield. My view was identical to what you now see. Tell them to exchange it.
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Old 03-12-2013, 03:26 PM   #30
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What did they do with the other HUD that they replaced? I don't get dealerships. Is it harder to check glass? Or replace the HUD unit?
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Old 03-12-2013, 03:48 PM   #31
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If the dealership is to come back and tell me they will not cover it, is there a Customer Service number I can call that will be usefull?

Thanks
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Old 03-12-2013, 04:01 PM   #32
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Quote:
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Same thing happened with my Grand Prix. It's not the HUD unit, they installed the wrong windshield. The HUD windshields has something in the that makes the HUD clear to see. I argued that with my dealer telling him it was the windshield, he wouldn't believe me and changed out a few parts then finally changed the shield and crystal clear.

Mine came from the factory with the wrong shield. My view was identical to what you now see. Tell them to exchange it.
Quote:
Originally Posted by RS4DS View Post
If the dealership is to come back and tell me they will not cover it, is there a Customer Service number I can call that will be usefull?

Thanks
What all the GM cars with HUD use is DuPont™ Butacite® wedged PVB interlayer this is a layer between the 2 layers of glass.




http://plastics.dupont.com/myplastic...3&locale=ch_CH

At the center of the HUD technology is a precisely engineered “interlayer” of DuPont™ Butacite® PVB that acts as the screen onto which the HUD information is projected. This interlayer is called the DuPont™ Wedge™ because of its angular cross-section.

Laminated between two layers of glass, the Wedge™ is transparent to allow distortion-free forward vision, but also is able to reflect the HUD projection for viewing by the driver. The virtual image appears to float in the driver’s line of sight near the front of the car, minimizing refocus time. Virtual image location and brightness can be adjusted to the driver’s preference. Together, these features help to reduce driver distraction, enhancing safety.

The Wedge™ angle is critical, and was developed through close cooperation with the GM engineering team, windshield supplier Asahi Glass Co. and Nippon Seiki, which supplies the HUD projector and served as package integrator.
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Old 03-12-2013, 04:16 PM   #33
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I've never bought a GM Certified Used vehicle before, so I might be way off base here, but shouldn't all the parts have to be correct for the application?
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Old 03-12-2013, 04:45 PM   #34
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The dealership said they will NOT cover it. Time to call customer service. Not happy at all!!
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Old 03-12-2013, 05:27 PM   #35
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The dealership said they will NOT cover it. Time to call customer service. Not happy at all!!
Yep. GM has had HUD (and HUD windshields) since the 1992 Bonneville. Dealer should have known to check the glass before replacing the HUD.

You can PM Chevy customer service here on the site: http://www.camaro5.com/forums/member.php?u=29125
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Old 03-12-2013, 05:35 PM   #36
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Thanks for all your guys help. I have called customer service and it has been pushed up to a district manager. Should get a call back in a couple of days.

Thanks
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Old 03-14-2013, 10:53 AM   #37
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Pick uo the car from the dealer last night, and I was told the refuse to repalce the windshield under warranty. I was told I would have to pay for the mistake they did not catch before they sold me the car. The price is $850. I told them I will not pay for thier mistake. Time to contact customer service.

Thanks
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Old 03-14-2013, 11:20 AM   #38
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Local price for replacement via safelite is approx $540. Seems to me that they shouldn't say 'no' flat out. I'm sure safelite gives a dealer discount so at a minimum they should work it out to pay at their cost.
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Old 03-14-2013, 11:25 AM   #39
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Quote:
Originally Posted by Mr. iNCREDIBLE View Post
if you don't want to go the route of having the windshield replaced, you can "kind of" fix it but having a tint show put a clear film (usually called solar tint) in the HUD area.

In my 2010 Avalanche, I had purchased one of these:

http://www.ebay.com/itm/OBD-II-HUD-S...726895&vxp=mtr


and it comes with a piece of dark tint, I didn't care for, so I had a tint shop put on a piece of clear solar tint and it worked fine, and you can't really see it..

all depends on your desires.

this is the stuff you want though:

http://solutions.3m.com/wps/portal/3...omotive_Films/

so that you can't see it on the windshield.


--


What all the GM cars with HUD use is DuPont™ Butacite® wedged PVB interlayer this is a layer between the 2 layers of glass, it is essentially the same thing as what I am describing above but between the glass layers instead of on the outside.
I find this very interesting since I installed HUD in my 2010. Can you tell me how big of piece they installed? And you can't see it much in different lights of day? I've been looking for something like this... next I need to find out how to get some and try it myself... TIA

Edit: Doing a bit more research and I see the crystalline comes in different shades. Any idea what % they put in yours?
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Old 03-14-2013, 12:41 PM   #40
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Pick uo the car from the dealer last night, and I was told the refuse to repalce the windshield under warranty. I was told I would have to pay for the mistake they did not catch before they sold me the car. The price is $850. I told them I will not pay for thier mistake. Time to contact customer service.

Thanks

$850 is quite high. You should be able to buy the HUD version for around $100, and maybe get it installed for $150...

So, I would say $250 max.
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Old 03-14-2013, 12:56 PM   #41
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$850 is quite high. You should be able to buy the HUD version for around $100, and maybe get it installed for $150...

So, I would say $250 max.
There's no way you can get it that cheap.
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Old 03-14-2013, 02:48 PM   #42
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I find this very interesting since I installed HUD in my 2010. Can you tell me how big of piece they installed? And you can't see it much in different lights of day? I've been looking for something like this... next I need to find out how to get some and try it myself... TIA

Edit: Doing a bit more research and I see the crystalline comes in different shades. Any idea what % they put in yours?
you need to measure the area the HUD shows up in top to bottom when you use the button to adjust the up and down, and then measure the left to right.

placement should be in the area you see the HUD obviously; with a bit extra (1/2" or so) on each side.

the size in my Avalanche would be irrelevant as it was an on-top of dash unit, not recessed like the OEM

--

as far as tint shade, mine was zero tint 100% light pass-thru, clear as it was in my line of sight I didn't want any color. You can see the outline if you are focused on it, otherwise you won't even notice it.

It's purpose is for solar (heat) reduction and color is not required for that with the crystalline products. But because of it's nature it focuses the HUD LED display quite well, which is why GM uses it layered between the glass.

I have the same stuff on the Drivers and Passenger side windows of my Camaro. It is completely clear and there for heat reduction only, it works great, the interior temp of my vehicles is 15°-20° lower after sitting 8+ hours in the sun than it was before (yes we tested after installing it by having a therometer in the vehicle during the peak of summer and during peak sun times).

I also have the same stuff on all my house windows.. It reduced the heat in my home by 8° which in 95° dry heat is a big deal, means the A/C runs a whole lot less.
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Old 03-14-2013, 03:21 PM   #43
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you need to measure the area the HUD shows up in top to bottom when you use the button to adjust the up and down, and then measure the left to right.

placement should be in the area you see the HUD obviously with a bit (1/2" or so) on each side.

the size in my Avalanche would be irrelevant as it was an on-top of dash unit, not recessed like the OEM

--

as far as tint shade, mine was zero tint 100% light pass-thru, clear as it was in my line of sight I didn't want any color. You can see the outline if you are focused on it, otherwise you won't even notice it.

It's purpose is for solar (heat) reduction and color is not required for that with the crystalline products. But because of it's nature it focuses the HUD LED display quite well, which is why GM uses it layers between the glass.

I have the same stuff on the Drivers and Passenger side windows of my Camaro. It is completely clear and there for heat reduction only, it works great, the interior temp of my vehicles is 15°-20° lower after sitting 8+ hours in the sun than it was before (yes we tested it after installing it with having a therometer in the vehicle).

I also have the same stuff on all my house windows.. It reduced the heat in my home by 8° which in 95° dry heat is a big deal.
Thanks for the info. About 10-12 years ago we put some film on one side of our house for heat - but I'm guessing with technology advances we should look at replacing again one day.

I appreciate the info - I'm going to try and see if I can find some.
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Old 03-15-2013, 08:29 PM   #44
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Be careful about certified used cars. There are two types dealer certified and manufacturers certified used cars. Manufacturers has to meet manufacturers specs (large check list), dealer certified is a list of items the dealer checks (list is up to dealer). Always ask and ask for the check off list.
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Old 03-15-2013, 08:38 PM   #45
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Ask OFER..2ssrs i believe is his screen name...he has the correct hud and non hud serial numbers for your car.
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Old 03-16-2013, 08:46 AM   #46
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This is one of those stories that makes you feel terrible about buying a used car because you have no idea who did what to it prior to you taking it over, and who looks at the glass on the lot when their buying it, I cant believe this delership wont help even half the cost being its their screw up I would report them, thats why I do all my own work even that I have to pay out of pocket for it I just dont trust any of those flat rate techicians that rush every job they do its not worth it to me on an expensive car.
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Old 03-16-2013, 10:28 AM   #47
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This is total BS. I bet the OP noticed the blurry HUD too before he bought it and they agreed to replace the HUD. Now that it turns out to not be the HUD they are balking.

Unacceptable.
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Old 03-16-2013, 01:53 PM   #48
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This is total BS. I bet the OP noticed the blurry HUD too before he bought it and they agreed to replace the HUD. Now that it turns out to not be the HUD they are balking.

Unacceptable.

while I completely agree it is unacceptable, I do see the dealers point of view.


GM will not warranty the glass being replaced most likely because it wasn't replaced by the dealership, but by the previous owner and probably at some off name glass shop.

Which leads to the question why such a young car would have the glass replaced.

So from the perspective of GM I understand them not replacing under warranty, however I see this as no different than my issue with my brake calipers, it was not a GM issue, GM denied the warranty, but the dealer stepped up and took care of it on their dime because I was an unsatisfied customer.

$850 to a dealer is nothing, they will make it up on the next car no doubt, so to argue the point is just plain stupid.

Something like this is how you build a customer relationship for life.

---

in 1991 I had a Silverado Z71 the first of 9 vehicles I have bought from the same dealership and I can tell you the exact moment that relationship was struck.

my front CV boots were leaking grease, truck was under 2 years old. Took it in for warranty, was told and shown the parts, someone took a razor blade and sliced the CV boots open..

this was not a warranty claim, it was an insurance claim, but the dealer took care of the labor and only charged me $200 for the parts so that I didn't have to deal with my insurance on it.

that was a relationship building gesture, they did not have to do that, they did it because I was a freshly discharged Marine that was struggling to find work.
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Old 03-16-2013, 03:53 PM   #49
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Maybe the previous owner added the HUD and didnt upgrade the windshield
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Old 03-16-2013, 03:59 PM   #50
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Maybe the previous owner added the HUD and didnt upgrade the windshield
It's an 11 2LT. It came with it from the factory.
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