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Old 03-17-2013, 06:05 PM   #1
CamaroI


 
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SLP Quality Control???? Really

WOW sad day!! To make a long story short this is my Second set of Wheels from SLP!! The first set all 4 wheels had Knicks and Scraps. This was approx one and half moths ago. The actual order was placed over 2 months ago. So while on vacation this past week SLP re shipped out new replacement wheels. No signature required and UPS just left at my door step for DAYS!! Lucky no one wanted a free set of wheels to sell on black market. This is how one of the boxes appeared when walking up to my door.



I thought it would be best to check inside and this is what I found around the lip of now the second set of Wheels.

Anyone know where SLP is located?? Wasn't sure out in the desert somewhere or they just leave paint booth wide open for anything to land in the paint. No way I would put this on my car!! You can see it standing looking over the wheel. The Tire will not cover this. In direct sunlight even more visible.

Amazed at the lack of quality control from SLP. I hate to even open the other three. I hate to post this type of information, but thought others should know and be made aware of what condition items have been coming in. Maybe this will spawn someone over at SLP to take notice of what is coming out of there shop.

Funny note---When speaking with SLP about first set of wheels being blemished they stated they took photos of every wheel that left there facility!! I wonder who ok this to leave??

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Old 03-17-2013, 06:10 PM   #2
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Shipping blows in general anymore. I paid $300.00 shipping for a new painted front bumper (oversized and special packaging rates) and it still came in broken. The second order came in fine. I ordered a couple of SLP items direct from SLP and they came in perfect condition. (ZL rear spoiler/ ZL splitter)
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Old 03-17-2013, 06:18 PM   #3
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Something fishy here. I have never have any problems with SLP products. I would call and speak to a manager..
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Old 03-17-2013, 07:58 PM   #4
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Sucks,hope you get it worked out. Question,or an rather an observation. I do a ton of online buying and for whatever reason 99.99999999% of my purchases 'mod' related were signature required???? Just seems odd IMO
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Old 03-17-2013, 08:46 PM   #5
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Did you pay full price for them, or buy a "Blem" set? Just curious as I know they offer a lower price for blems.
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Old 03-17-2013, 08:57 PM   #6
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This was a full price set. The first set received had nicks and damage areas so talked to SLP and they had UPS pick up and claimed as shipping damage. FYI this order was placed first of the year. Once the wheels were picked up I had to call SLP and inquire when the exchange wheels would be coming since a month had gone by with no word or sign of second set. That call was made two weeks ago and the second set apparently arrived on my door step without signature required (left of doorstep) while on vacation.

I was actually surprised wheels were left without a required signature. As you can see the box is damaged and I would have never signed off on these since issue with first set.
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Old 03-17-2013, 09:04 PM   #7
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So give them a call tomorrow and tell them the second set is damaged. (Is the whole set damged or just one?) Tell them to double check them before shipping and send with a signature confirmation. I'm sure they'll make it right.
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Old 03-17-2013, 09:39 PM   #8
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Plan on calling tomorrow for sure. Haven't opened the other wheels yet. After seeing this one from the second set a refund might be the better way to go. More about wasting time and energy dealing with it. Shouldn't take all this time and effort to get a decent product first go around. I will have to take some more pics of the packaging. The wheels literally come in a cardboard box with Zero padding and covered with a thin sheath over the front of wheel. Its paper thin.
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Old 03-17-2013, 09:45 PM   #9
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This is how they came packaged..Knowing that UPS had a field day with them last time you would think some padding might be in order. Check out the Hair net they used over the top of the wheel to keep safe. Can you see the wheel through the black mesh??

Thats nothing though. Need to take some photos of the other boxes that have holes in them and the handles ripped open where you can actually see the inner part of the wheel. If they were handled rough at all just begging for damage.



Hair net

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Old 03-17-2013, 09:52 PM   #10
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Oh but wait it gets even better...When I was setting the hair net back down in the box I just noticed this area on the same wheel. Does this bulging area in the paint look right?? I would love to see there photos taken prior to these wheels shipping.

You can see it up on the left hand side in the grey paint. Was going to put an arrow pointing to it but hard to miss



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Old 03-17-2013, 10:20 PM   #11
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SLP has been great for me. Sorry to hear you are having problems.
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Old 03-18-2013, 02:32 PM   #12
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Sent you the PM with my thoughts but please update so we know how it turns out. My AR Torq Thurst rims (from Wheels Warehouse) had a plastic ring around the edge so there wouldn't be any damage. Not very good packaging on the part of SLP
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Old 03-18-2013, 10:17 PM   #13
daveagogo1
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That sucks. The "hair net" is normal for many wheel suppliers. Usually kept in place with a plastic ring over it to protect the lip.
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Old 03-19-2013, 11:30 AM   #14
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Quote:
Originally Posted by daveagogo1 View Post
That sucks. The "hair net" is normal for many wheel suppliers. Usually kept in place with a plastic ring over it to protect the lip.
I was surprised the "Hair Net" was only thing to protect rim as well. Maybe some bubble wrap or something should be included to protect wheels during transport. The other boxes have large holes in them as well. SLP cannot quality control UPS, but could take extra measures to prevent damage in transport.

As for dirt in the paint a couple of specs no problem, but this wheel should have never left the facility.

I did get in touch with SLP and going to return wheels without replacements. I really wanted SLP wheels for my setup, but hate to just keep receiving and returning wheels. Its already been a 3 mo ordeal.
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Old 03-19-2013, 11:40 AM   #15
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Damage looks small and wouldn't bother me at all cause I don't think anyone would be looking at my rims that close. But that's just me hope all goes well!
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Old 03-19-2013, 01:03 PM   #16
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Quote:
Originally Posted by SIM Curly View Post
Damage looks small and wouldn't bother me at all cause I don't think anyone would be looking at my rims that close. But that's just me hope all goes well!
Noticed right away when opening the box so pretty visible in my mind. I hate to just "settle" for something when spending a couple of grand on a new product.
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Old 04-04-2013, 06:55 PM   #17
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I bought a set of blems from slp and I could barely tell they were blemished and I am very picky. The communication was great and I enjoyed the transaction so much I bought a blemished front splitter from them and again beats me as to why it was a blemished second.

I hope they make thongs right for you I think they have a good reputation.
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Old 04-05-2013, 01:18 PM   #18
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We've never had a problem with SLP.
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Old 04-08-2013, 06:21 PM   #19
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Very poor packing.....did you know shipping boxes often fall 15ft from the conveyor during the sorting process?????
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Old 04-08-2013, 06:22 PM   #20
CamaroI


 
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An update on wheels.

Let me start off by saying I am very picky when it comes to my car. When I pay out hard earned funds I expect items to come looking new without blemishes (ie scratches, massive amounts of dirt or other imperfections in the paint) Some car enthusiast might not be as picky, but no one should have to settle. If one wheel comes without blemishes I expect all wheels to look the same.

SLP does have great products in fact I currently run with Loudmouth II exhaust and there concept rear diffuser. I purchased the rear diffuser blimished, but knew ahead of time on condition.

Back to the wheels.....I placed my original order back in Jan and after negotiations with SLP opted to go with a full refund. SLP provided tracking/shipping and items shipped back. It was a long process, but in the end SLP took care of the details.

I wanted to give special thanks to Carm for help in expiditing the return.
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Old 04-08-2013, 06:31 PM   #21
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Doesn't Summit sell those wheels.....?????

BTW: I don't think you are picky at all - take a look, if not already, at the new wheels from Hurst.....

BTW2: I ship items all the time, professionally packed that is, those wheel photos were doom from the very beginning with nothing but that stupid hair net, WOW?
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