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Cosmetics and Lighting Modification Discussions External and Internal cosmetics modifications.

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Old 03-27-2013, 12:36 PM   #1
scruffyluv
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DJ Grilles






This is my 1 year old DJ grille. The company says it is not at fault and thinks I used engine degreaser to clean my grille, or its the salt or alternative that has been put on the roads. Mind you, I was deployed 6 months last year so my car sat in my drive way while hubby got her shoes powder coated and he refused to drive her while I was gone. And I live in Virginia Beach were snow is something that doesnt happen often. The grille was installed last St Patricks day. DJ wants a $1000 deposit available on a cc while I send the grille back so they can determine whether its really my fault or their lack of proper painting. My husband is a NACE certified coating expert and he measured the depth of the paint on the grille at 3-5 mills deep. He says that not deep enough to last more than a few months. I am sharing this with all of you to let you know what is happening with me and the lack of help from DJ. Its not like I can just remove my grille from my car and send it to them!

on a side note... I shared these pics on FB and DJ wants them removed. After discussing this with fellow camaro friends it was decided we will not remove them untill DJ grilles comes up with a better solution! I am asking you here on C5 for your feedback... I am ready to buy a new grille and send it back to them because I refuse to advertise this grill for them any longer.


this is the grill right after install.
Moderators please place this in the correct location if this is the wrong forum.. thanks!
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Old 03-27-2013, 12:46 PM   #2
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Thanks for sharing - they should replace for free based on your service alone! I value the feedback provided on this site and hope that DJ comes to respect your problem.
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Old 03-27-2013, 03:11 PM   #3
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I'm not a spokesman for DJ Grilles period, I pay for my DJ Grilles just like you (ok.... better price point) but I do pay for them and I have not had the problem you've shown above, and I have 2 of the DJ Grilles and just got my third (HawkEye)

Sea salt (in the air) where you live? Can do this type of damage.... I lived in Daytona for 15 years, never drove on the beach, but the sea salt on the roads, etc causes premature rusting.

A weekend project, take off the grille, sand it down,and repaint!
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Old 03-27-2013, 03:21 PM   #4
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that shouldnt rust PERIOD for only a year old. maaayyybee 5 years from now. thats bs. for as much as that cost i would blast them on fb, twitter, BBB, camaro5 and all. that is unacceptable. they should send you a new one. fix that one and sell it at a discounted price. both parties win!
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Old 03-27-2013, 03:42 PM   #5
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Is DJ a sponsor on here? If so, I foresee this thread disappearing any any complaints being stifled.
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Old 03-27-2013, 03:50 PM   #6
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That definitely sucks! I would not be happy with this happening after just a year, especially for the cost of thier grills. Even if it was an environmental factor, like sea salt in the air, I am not sure how that's your problem. Definitely seems like a warranty problem. I hope they take care of you.
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Old 03-27-2013, 03:55 PM   #7
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Yea thats bull I love that grille but just cant fork up that kind of dough for a grille and they wont honor a return thats BS especially when its there product at fault
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Old 03-27-2013, 03:55 PM   #8
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Quote:
Originally Posted by zkdreads View Post
that shouldnt rust PERIOD for only a year old. maaayyybee 5 years from now. thats bs. for as much as that cost i would blast them on fb, twitter, BBB, camaro5 and all. that is unacceptable. they should send you a new one. fix that one and sell it at a discounted price. both parties win!

Alot of DJ Grilles on Camaros here on Camaro5, do others with the grille have the same problem?
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Old 03-27-2013, 04:21 PM   #9
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I only buy an item after reading lots of reviews and this sure hurts their case, (not that i was considering one anyways), but customer services and standing behind their product should be top priority. Even if it's not obviously their fault.

They don't seem very cool at all.
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Old 03-27-2013, 04:22 PM   #10
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this is for the OP, I sent the owner of DJ Grilles your post above, and this was his response


"On Wed, Mar 27, 2013 at 1:13 PM, <@mms.att.net> wrote:
I'm not sure this is an authentic DJ product . I have had some reports of counterfeit DJ branded products being sold. I told this person if they had prof of purchase to send it to us and I would replace it free of charge assuming they did not do this to the grille and it was one of ours . They never responded so I can only assume it is either fake or they did something to it the damage the finish
."





And before anyone replies "BS" on the counterfeit issue, several high profile vendors products have been counterfeited.
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Old 03-27-2013, 04:42 PM   #11
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Quote:
Originally Posted by thespymaster View Post
this is for the OP, I sent the owner of DJ Grilles your post above, and this was his response


"On Wed, Mar 27, 2013 at 1:13 PM, <@mms.att.net> wrote:
I'm not sure this is an authentic DJ product . I have had some reports of counterfeit DJ branded products being sold. I told this person if they had prof of purchase to send it to us and I would replace it free of charge assuming they did not do this to the grille and it was one of ours . They never responded so I can only assume it is either fake or they did something to it the damage the finish."





And before anyone replies "BS" on the counterfeit issue, several high profile vendors products have been counterfeited.
I hope the OP does have a legit product and that DJ stands behind it, which they sound like they are. This is why the Camaro5 community is great- within a few hours of the original post Kelly gets a reponse from the owner of the company trying to make it right!

Nice job Kelly!
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Old 03-27-2013, 05:58 PM   #12
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Wow, I don't care what salt or degreaser got on this that paint should last for years before rusting of that extent even starts.
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Old 03-27-2013, 06:52 PM   #13
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Quote:
Originally Posted by scruffyluv View Post

My husband is a NACE certified coating expert and he measured the depth of the paint on the grille at 3-5 mills deep. He says that not deep enough to last more than a few months.
Why wouldn't 3-5 mills thick be enough? This isn't a paint or coating that's going anywhere.

I'm not NACE certified - but I formulate and test paint for Super Yachts - a lot more important and expensive than a car grille. Even for bottom paint which has to be repainted every year the suggested thickness is 3-5 mills. Not sure why you would need to be any thicker than that?

Even if it was thicker - that wouldn't prevent rusting - if it's going to rust it's going to rust. The thicker your paint just means it is hidden a little longer before you start to see creepage and such.

Just my thoughts on the paint job. I'm not arguing that something isn't wrong - it clearly is - just wondering why your husband thought 3-5 mills wasn't enough. Just curiousity since I work in the area.

Hope you get it resolved and thank you for your service.
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Old 03-27-2013, 07:27 PM   #14
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Kelly....

[QUOTE=thespymaster;6343821]this is for the OP, I sent the owner of DJ Grilles your post above, and this was his response


"On Wed, Mar 27, 2013 at 1:13 PM, <@mms.att.net> wrote:
I'm not sure this is an authentic DJ product . I have had some reports of counterfeit DJ branded products being sold. I told this person if they had prof of purchase to send it to us and I would replace it free of charge assuming they did not do this to the grille and it was one of ours . They never responded so I can only assume it is either fake or they did something to it the damage the finish."


Kelly the grill came from Phasteck. DJ wanted me to hold $1000 on a CC, send them my reciept AND send the grille back.. I cant do without a grill( I told them that) and I dont have cool grand to sit on a CC. I dont have the receipt but I DO have my bank statement with the payment of $1100 to Phasteck. Will is a NACE certified inspector and he took measurments that add up to barely any paint put on the grill. A response email is in the works. I want the grill off... I love yours, but I wont be a advertsing board for them. I thank you for emailing them, but did they mention how rude they were to me when they emailed me?? Couldnt even greet me in either email they sent.. no I am sorry but.. nothing.....

oh and I forgot to mention, they said they photos were inconclusive.......I fail to see how they are inconclusive to rusting??
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Old 03-27-2013, 07:31 PM   #15
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[QUOTE=scruffyluv;6345022]
Quote:
Originally Posted by thespymaster View Post
this is for the OP, I sent the owner of DJ Grilles your post above, and this was his response


"On Wed, Mar 27, 2013 at 1:13 PM, <@mms.att.net> wrote:
I'm not sure this is an authentic DJ product . I have had some reports of counterfeit DJ branded products being sold. I told this person if they had prof of purchase to send it to us and I would replace it free of charge assuming they did not do this to the grille and it was one of ours . They never responded so I can only assume it is either fake or they did something to it the damage the finish."


Kelly the grill came from Phasteck. DJ wanted me to hold $1000 on a CC, send them my reciept AND send the grille back.. I cant do without a grill( I told them that) and I dont have cool grand to sit on a CC. I dont have the receipt but I DO have my bank statement with the payment of $1100 to Phasteck. Will is a NACE certified inspector and he took measurments that add up to barely any paint put on the grill. A response email is in the works. I want the grill off... I love yours, but I wont be a advertsing board for them. I thank you for emailing them, but did they mention how rude they were to me when they emailed me?? Couldnt even greet me in either email they sent.. no I am sorry but.. nothing.....

oh and I forgot to mention, they said they photos were inconclusive.......I fail to see how they are inconclusive to rusting??
Phastec can resend your receipt..

if you ordered this online it was send via email anyway.. check your old emails.
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Old 03-27-2013, 07:36 PM   #16
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I have been corrected

Quote:
Originally Posted by Interlux View Post
Why wouldn't 3-5 mills thick be enough? This isn't a paint or coating that's going anywhere.

I'm not NACE certified - but I formulate and test paint for Super Yachts - a lot more important and expensive than a car grille. Even for bottom paint which has to be repainted every year the suggested thickness is 3-5 mills. Not sure why you would need to be any thicker than that?

Even if it was thicker - that wouldn't prevent rusting - if it's going to rust it's going to rust. The thicker your paint just means it is hidden a little longer before you start to see creepage and such.

Just my thoughts on the paint job. I'm not arguing that something isn't wrong - it clearly is - just wondering why your husband thought 3-5 mills wasn't enough. Just curiousity since I work in the area.

Hope you get it resolved and thank you for your service.

thank you. hubby told me I am wrong.. I NEED 3-5 an I have 1.. I cant believe I blew it.. he said your right and I am wrong ( okay so its my blond hair poking through and I heard him wrong)
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Old 03-27-2013, 07:57 PM   #17
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okay I have my receipt, thank you Mr. iCREDIBLE, I didnt think they would have it.. but it was on the website.. and it says the CODE is DJG-Grille-Camaro-1101.

Kelly, I will be sending this receipt to them but I cant send them the grille without something to go in its place. I am soo frustrated.
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Old 03-27-2013, 08:05 PM   #18
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thank you. hubby told me I am wrong.. I NEED 3-5 an I have 1.. I cant believe I blew it.. he said your right and I am wrong ( okay so its my blond hair poking through and I heard him wrong)
No worries! 1 is not enough at all - way too thin. That's barely a coverage coat to shadow the metal.

Glad you found the receipt too - sounds like somebody skimped on the paint!
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Old 03-27-2013, 08:10 PM   #19
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okay I have my receipt, thank you Mr. iCREDIBLE, I didnt think they would have it.. but it was on the website.. and it says the CODE is DJG-Grille-Camaro-1101.

Kelly, I will be sending this receipt to them but I cant send them the grille without something to go in its place. I am soo frustrated.

where are you, I have my factory one I will send to you at no charge/deposit to use temporarily and you can return it when this is resolved..
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Old 03-27-2013, 08:54 PM   #20
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I'm from the Richmond VA area and I have a factory grille that you can use until you get your problem fixed.
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Old 03-27-2013, 09:01 PM   #21
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Quote:
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No worries! 1 is not enough at all - way too thin. That's barely a coverage coat to shadow the metal.

Glad you found the receipt too - sounds like somebody skimped on the paint!

Hub said he wants to take pics with his meter in the grill for proof..


thanks for everyones grill offers.. I have a friend here that has offered me his but for now, my mind set is that if I take this one off, it very well could be permanent.
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Old 03-28-2013, 07:51 AM   #22
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Hub said he wants to take pics with his meter in the grill for proof..


thanks for everyones grill offers.. I have a friend here that has offered me his but for now, my mind set is that if I take this one off, it very well could be permanent.
SOooo if they find its "your fault" which it isn't. Will they send the grill back to u or make u pay to send it back?
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Old 03-28-2013, 01:27 PM   #23
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that's terrible. send that back to them
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Old 03-28-2013, 02:06 PM   #24
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No matter how great a product is if they have horrible customer service I refuse to purchase with them.. learned that very quickly. A company should stand behind there product regardless. See how they would feel put in your shoes.

Hope all gets fixed.
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Old 03-28-2013, 02:29 PM   #25
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DJ grill

i had the same problem just after 6 months, no salt, car is a weekend driver, stays undercover during the week. hand washed only with adams product and recommendations.
i took it off to repaint but it really needs to be blasted and powder coated to last, IMO, sanding is not going to work in the mesh area, IMO.
i purchased from a great vendor on camaro5, but when i sent the pics he said he would contact his DJ rep, yet to hear from him again, (9 month ago)
The pics are of the lower grill, since these pic where taken, the top has also started to do it:(

i really love the grill and the looks, so until i remove and powder coat it (my dime) i will do brush touch ups.

lupe
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