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Old 09-03-2014, 07:27 PM   #1
keving2873
 
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Dealership that wont break my keys

Anyone know a dealership that will complete some warranty work without taking my keys and breaking them for the stupid recall? Grey Chevrolet verified that my starter needs to be replaced, but they refused to do the work unless they also followed through with the warranty on the ignition.

I don't want 2 piece keys, I don't care if you think it's dumb that I don't want the recall done, I just need to find a dealer that will replace my starter and not take my keys...
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Old 09-03-2014, 07:29 PM   #2
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Just tell them you want to sign the waiver that you don't want to do the recall when you take it in. That's what I did.
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Old 09-03-2014, 07:32 PM   #3
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The first dealership said they don't have the waivers anymore. Another dealership is telling me that some Camaro's (based off the VIN) have that option and others don't...

GM says that the recall is optional, but the other side of the coin is that they will not do any warranty work on the car unless the recalls are up to date. So basically, GM is holding me hostage and not fulfilling their warranty because I am not wanting to take part in what they call an "optional" recall.
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Old 09-03-2014, 07:34 PM   #4
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Quote:
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The first dealership said they don't have the waivers anymore. Another dealership is telling me that some Camaro's (based off the VIN) have that option and others don't...

GM says that the recall is optional, but the other side of the coin is that they will not do any warranty work on the car unless the recalls are up to date. So basically, GM is holding me hostage and not fulfilling their warranty because I am not wanting to take part in what they call an "optional" recall.
That is bs, its not GM its the dealer. Once you sign the waiver the recall is considered complete. My dealer said they have had every owner opt out of the recall so far.
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Old 09-03-2014, 07:39 PM   #5
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Well the dealership keeps telling me they have to do it or else they are liable for anything that happens. They said that if they get the car for work, they would have to hold it and give me a rental until they had new keys cut for me.
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Old 09-03-2014, 07:40 PM   #6
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Well the dealership keeps telling me they have to do it or else they are liable for anything that happens. They said that if they get the car for work, they would have to hold it and give me a rental until they had new keys cut for me.
That is bs again once you sign the waiver they are out of it. Its all on you then.
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Old 09-03-2014, 07:43 PM   #7
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That is bs again once you sign the waiver they are out of it. Its all on you then.
I would love for that to be an option. I just need to find a dealership that will let me do that. I hate how they are all running differently. One would think that it should be virtually the same no matter where you go.
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Old 09-03-2014, 07:45 PM   #8
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Contact Chevrolet customer service on here and tell them your situation,give them your VIN number and the dealership involved.
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Old 09-03-2014, 07:46 PM   #9
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The only way I would know how to contact them is to call them out in a thread and hope they saw it. How do I contact them from here?
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Old 09-03-2014, 07:49 PM   #10
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The only way I would know how to contact them is to call them out in a thread and hope they saw it. How do I contact them from here?
Send a PM to
Chevrolet Customer Svc

That will get them the message
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Old 09-03-2014, 07:52 PM   #11
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Quote:
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Send a PM to
Chevrolet Customer Svc

That will get them the message
Thank you Angrybird 12!

Still, if anyone in the PNW knows a dealer that will get this done for me, in case I get nothing going this route, I would much appreciate a response.

Thanks!
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Old 09-03-2014, 07:58 PM   #12
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Thank you Angrybird 12!

Still, if anyone in the PNW knows a dealer that will get this done for me, in case I get nothing going this route, I would much appreciate a response.

Thanks!
I hate dealers like that. My dealer actually brought up the waiver before I had a chance to mention it.
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Old 09-03-2014, 09:42 PM   #13
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You could try Chevrolet Of Puyllup (spelling). they asked me did I want to sign a waiver. I wanted the new keys so I had the recall done.
I do not about the warranty work that has to be done.
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Old 09-03-2014, 09:56 PM   #14
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I will try them tomorrow. Thanks Caddyroger!
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Old 09-03-2014, 11:28 PM   #15
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Kevin try Jet Chevrolet in federal way, I had work done a couple weeks ago. They didn't want to mess with separating the keys so they asked me to sign waiver instead.
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Old 09-04-2014, 01:14 AM   #16
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Kevin try Jet Chevrolet in federal way, I had work done a couple weeks ago. They didn't want to mess with separating the keys so they asked me to sign waiver instead.
I will check them out tomorrow too. Thanks!
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Old 09-04-2014, 11:53 AM   #17
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Puyallup does good work. I know it's a ways away, but they will not break your keys.
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Old 09-04-2014, 12:01 PM   #18
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Keving2873, call Auburn Chevy and ask them. I had my car in for warranty work on the master break cylinder and I did ask for the recall on the key. They said the parts would take 3 to 4 weeks to come in for the key fob replacement. I have my car and have not heard from the dealership yet, and it has been four weeks!
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Old 09-04-2014, 03:13 PM   #19
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Got some word back from Jet and Haselwood. They are saying the form they use for that recall changed on August 19th. This is supposedly the form that GM sends the dealerships on how to handle the recall. All the verbaige seems to be the same, but they have removed the option for a waiver.

GM, if you are reading this, how can you just remove that option? I don't want you to dumb down my key. I also don't want you to stop fulfilling your agreement to me for a 5 year/100k mile powertrain warranty because I have not accepted your "OPTIONAL" recall. You still call it optional, yet you are trying to force me into it by withholding any warranty work that I need.

I am calling GM out on this since every dealership so far has given me the same answer that they have gotten from their GM zone manager (or whatever they call it). Pleasemake it right GM. Don't force me into an optional recall, especially if you are going to call it optional. You should say optional with side effects...
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Old 09-04-2014, 03:42 PM   #20
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Quote:
Originally Posted by keving2873 View Post
Got some word back from Jet and Haselwood. They are saying the form they use for that recall changed on August 19th. This is supposedly the form that GM sends the dealerships on how to handle the recall. All the verbaige seems to be the same, but they have removed the option for a waiver.

GM, if you are reading this, how can you just remove that option? I don't want you to dumb down my key. I also don't want you to stop fulfilling your agreement to me for a 5 year/100k mile powertrain warranty because I have not accepted your "OPTIONAL" recall. You still call it optional, yet you are trying to force me into it by withholding any warranty work that I need.

I am calling GM out on this since every dealership so far has given me the same answer that they have gotten from their GM zone manager (or whatever they call it). Pleasemake it right GM. Don't force me into an optional recall, especially if you are going to call it optional. You should say optional with side effects...
Kevin, a bit of a drive, but I just had my supercharger replaced in Columbus, Wisconsin. All they said was that there was a recall, I said I declined it, they did the work and I have my keys. Call Stephanie at puyallup Chevrolet and ask her about your issue. Good luck.
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Old 09-04-2014, 04:44 PM   #21
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Quote:
Originally Posted by keving2873 View Post
Got some word back from Jet and Haselwood. They are saying the form they use for that recall changed on August 19th. This is supposedly the form that GM sends the dealerships on how to handle the recall. All the verbaige seems to be the same, but they have removed the option for a waiver.

GM, if you are reading this, how can you just remove that option? I don't want you to dumb down my key. I also don't want you to stop fulfilling your agreement to me for a 5 year/100k mile powertrain warranty because I have not accepted your "OPTIONAL" recall. You still call it optional, yet you are trying to force me into it by withholding any warranty work that I need.

I am calling GM out on this since every dealership so far has given me the same answer that they have gotten from their GM zone manager (or whatever they call it). Pleasemake it right GM. Don't force me into an optional recall, especially if you are going to call it optional. You should say optional with side effects...
Wow if that is true it may be because the majority of owners were not getting it done and the NHTSA has gotten wind of it and told them to stop giving people the option.. Sounds like to me that is what happened.
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Old 09-05-2014, 01:40 PM   #22
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Update

I got a call from Grey Chevrolet last night. They said they had a waiver for me to sign to decline the key replacement and that all I had to do was schedule the appointment to get the starter replaced. I am not sure what finally happened to make this work, but I feel like I got some help from the guys here on the forum with Chevy Customer Service.

In particular I would like to give a shout out to William for his prompt replies to my PM's and his willingness to help me solve this problem. I am not sure if the final resolution was a result of your work or not, but I think you for all the help you provided me in working this out. Thank you, William!

I am not sure why GM (over the phone) told me that my warranty would no longer apply as long as I refused to have my keys taken away, but I am glad they fixed the problem and took care of me. I am hoping someone just wasn't informed properly. Thanks for all the helpful comments from everyone as well.
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Old 09-05-2014, 09:33 PM   #23
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I'm still waiting on the offical notification from GM telling me there is a recall.
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Old 09-07-2014, 12:34 PM   #24
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Quote:
Originally Posted by keving2873 View Post
I got a call from Grey Chevrolet last night. They said they had a waiver for me to sign to decline the key replacement and that all I had to do was schedule the appointment to get the starter replaced. I am not sure what finally happened to make this work, but I feel like I got some help from the guys here on the forum with Chevy Customer Service.

In particular I would like to give a shout out to William for his prompt replies to my PM's and his willingness to help me solve this problem. I am not sure if the final resolution was a result of your work or not, but I think you for all the help you provided me in working this out. Thank you, William!

I am not sure why GM (over the phone) told me that my warranty would no longer apply as long as I refused to have my keys taken away, but I am glad they fixed the problem and took care of me. I am hoping someone just wasn't informed properly. Thanks for all the helpful comments from everyone as well.
You're welcome!

Glad I could offer some assistance on your behalf .

#TeamChevy.

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Old 09-08-2014, 06:20 PM   #25
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Received my Offical Recall notice for the keys today.
I will be signing the waiver. I for the life of me can't figure out how someone can bump the key while driving this car.
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